Linux Kernel 4.4.0-116 does not work on ASUS-F200MA

Bug #1755307 reported by UlfZibis on 2018-03-12
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned
Xenial
High
Unassigned

Bug Description

Steps to Reproduce:
- Ubuntu-32 16.04.1 on ASUS-F200MA
- last Update in Dec 2017 with Linux Kernel 4.4.0-104
- Update in Mar 2018 with Linux Kernel 4.4.0-116
- Reboot

Result:
- Boot hangs with Ubuntu-Startscreen in wrong Resolution 800x600 instead 1366x768.
- The dots are moving, but nothing more happens.

The Boot with Linux Kernel 4.4.0-104 still works and all hardware too, so I uninstalled 4.4.0--116 and manually installed Linux Kernel 4.4.0-108
Result:
- Boot successful with Ubuntu-Startscreen, but again in wrong Resolution 800x600.
- After login: wrong graphic resolution: 800x600, switch to 1366x768 not possible, no Sound, no network connection etc.

Installing HWE Kernel with:
- sudo apt-get install --install-recommends linux-generic-hwe-16.04 xserver-xorg-hwe-16.04

Result:
- The system aigain works correctly.
---
ApportVersion: 2.20.1-0ubuntu2.15
Architecture: i386
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: ich 1820 F.... pulseaudio
CurrentDesktop: Unity
DistroRelease: Ubuntu 16.04
HibernationDevice: RESUME=UUID=38e6603c-6b17-488a-9613-7341e8e89274
InstallationDate: Installed on 2016-12-06 (461 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release i386 (20160719)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub
 Bus 001 Device 003: ID 0bda:5603 Realtek Semiconductor Corp.
 Bus 001 Device 002: ID 046d:c05a Logitech, Inc. M90/M100 Optical Mouse
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: ASUSTeK COMPUTER INC. X200MA
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.13.0-36-generic root=UUID=3f93ffae-d9b6-4784-9d11-55cd73e74a37 ro resume=UUID=38e6603c-6b17-488a-9613-7341e8e89274 quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.13.0-36.40~16.04.1-generic 4.13.13
RelatedPackageVersions:
 linux-restricted-modules-4.13.0-36-generic N/A
 linux-backports-modules-4.13.0-36-generic N/A
 linux-firmware 1.157.17
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: yes
  Hard blocked: no
Tags: xenial
Uname: Linux 4.13.0-36-generic i686
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 05/04/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: X200MA.500
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: X200MA
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrX200MA.500:bd05/04/2014:svnASUSTeKCOMPUTERINC.:pnX200MA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnX200MA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.family: X
dmi.product.name: X200MA
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.

affects: linux-meta (Ubuntu) → linux (Ubuntu)
UlfZibis (ulf-zibis) on 2018-03-12
description: updated

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1755307

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
UlfZibis (ulf-zibis) wrote :
tags: added: apport-collected xenial
description: updated

apport information

UlfZibis (ulf-zibis) wrote : CRDA.txt

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UlfZibis (ulf-zibis) on 2018-03-12
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.4 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.4.121

Changed in linux (Ubuntu):
importance: Undecided → High
Changed in linux (Ubuntu Xenial):
importance: Undecided → High
status: New → Incomplete
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
UlfZibis (ulf-zibis) wrote :

Hi,
the mainline kernel v4.4.121 works fine.
Please note, that with the installation of the hwe-16.04 kernel, also xserver was updated to 1.19, so I can not say anything about the combination of kernel v4.4.121 with the original xserver.

Now I have:
$ dpkg-query -l xserver-xorg-core* | grep '^ii'
ii xserver-xorg-core-hwe-16.04 2:1.19.5-0ubuntu2~16.04.1 i386 Xorg X server - core server

$ dpkg-query -l linux-generic* | grep '^ii'
ii linux-generic-hwe-16.04 4.13.0.36.55 i386 Complete Generic Linux kernel and headers

$ dpkg-query -l linux-header* | grep '^ii'
ii linux-headers-4.13.0-36 4.13.0-36.40~16.04.1 all Header files related to Linux kernel version 4.13.0
ii linux-headers-4.13.0-36-generic 4.13.0-36.40~16.04.1 i386 Linux kernel headers for version 4.13.0 on 32 bit x86 SMP
ii linux-headers-4.4.0-104 4.4.0-104.127 all Header files related to Linux kernel version 4.4.0
ii linux-headers-4.4.0-104-generic 4.4.0-104.127 i386 Linux kernel headers for version 4.4.0 on 32 bit x86 SMP
ii linux-headers-4.4.0-96 4.4.0-96.119 all Header files related to Linux kernel version 4.4.0
ii linux-headers-4.4.0-96-generic 4.4.0-96.119 i386 Linux kernel headers for version 4.4.0 on 32 bit x86 SMP
ii linux-headers-4.4.121-0404121 4.4.121-0404121.201803111232 all Header files related to Linux kernel version 4.4.121
ii linux-headers-4.4.121-0404121-generic 4.4.121-0404121.201803111232 i386 Linux kernel headers for version 4.4.121 on 32 bit x86 SMP
ii linux-headers-generic-hwe-16.04 4.13.0.36.55 i386 Generic Linux kernel headers

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu Xenial):
status: Incomplete → Confirmed
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