Precise w/Trusty HWE -> Trusty release upgrade fails : ubuntu-desktop fails to configure
Affects | Status | Importance | Assigned to | Milestone | ||
---|---|---|---|---|---|---|
ubuntu-release-upgrader (Ubuntu) | ||||||
Trusty |
Fix Released
|
High
|
Michael Vogt |
Bug Description
TEST CASE:
#1: Install Ubuntu 12.04.4 which has the Saucy HWE kernel and X-stack
#2: Update Ubuntu 12.04.4 and reboot when prompted
#3: After reboot open Software Updater, accept the HWE upgrade, and reboot again
#4: Perform the upgrade to Trusty using update-manager -d -c
== Original Description ==
This will probably go down in history as the worst bug report I've ever filed but I'm a bit clueless here. I've actually repeated this twice with similar results and I know no more than I knew after the first failure. I'm certain though that we can't just let this one slip by because we'll recommend Precise -> Trusty upgrades when 14.04.1 is released - people are expecting it. And the Trusty HWE upgrade was disastrous for a number of users.
Ultimately I'm going to need someone with more knowledge of the process to reproduce this so:
#1: Install Ubuntu 12.04.4 which has the Saucy HWE kernel and X-stack
#2: Update Ubuntu 12.04.4 and reboot when prompted
#3: After reboot open Software Updater, accept the HWE upgrade, and reboot again
#4: Perform the upgrade to Trusty using update-manager -d -c
In my first test I was running 12.04.4 amd64 with the Trusty HWE and the Unity DE. Shortly after the upgrade began I got a crash report telling me that the update manager crashed so I selected relaunch and left the report button ticked but no report window ever appeared in Firefox. The upgrade process did continue however - it seemed to take much longer than usual but finally showed "errors were encountered while processing ubuntu-desktop", then it proceeded to search for obsolete packages which took a long time but never prompted me with a list of what it wanted to remove or gave any choice. The next thing I saw was the reboot to complete upgrade dialog so I did. Thereafter I was unable to load the Ubuntu session. TTY output was insane, for instance apt-get -f install produced a list to autoremove that was so long it scrolled off the screen. So I moved on to test #2.
In my second test I was running Ubuntu 12.04.4 i386 with the Trusty HWE and the flashback (metacity) DE. Once again I got that update manager crash report but this time I did not select relaunch. I did once again leave send report ticked but no report was sent. The upgrade continued, once again taking much longer than usual, and once again saying "errors were encountered while processing ubuntu-desktop", searching for obsolete packages, and not displaying any prompt until telling me to reboot. This time I just closed without rebooting and filed this bug report.
So I'm still booted into this desktop - luckily I already had Firefox open, but no apps will display, nautilus doesn't work, but I was able to open the terminal with Ctrl+Alt+T so I could file this. Once filed I'll dig around a bit and see if I can find anything else in the logs that might be useful.
Sorry I can't be more helpful but I'm in over my head this time.
ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: ubuntu-
ProcVersionSign
Uname: Linux 3.13.0-32-generic i686
ApportVersion: 2.14.1-0ubuntu3.2
Architecture: i386
CrashDB: ubuntu
CurrentDesktop: GNOME
Date: Wed Jul 23 17:23:23 2014
InstallationDate: Installed on 2014-07-19 (4 days ago)
InstallationMedia: Ubuntu 12.04.4 LTS "Precise Pangolin" - Release i386 (20140204)
PackageArchitec
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=en_US.UTF-8
SHELL=/bin/bash
SourcePackage: ubuntu-
Symptom: ubuntu-
UpgradeStatus: Upgraded to trusty on 2014-07-23 (0 days ago)
VarLogDistupgra
VarLogDistupgra
summary: |
- Precise w/Trusty HWE -> Trusty release upgrade fails critically + Precise w/Trusty HWE -> Trusty release upgrade fails : ubuntu-desktop + fails to configure |
Changed in ubuntu-release-upgrader (Ubuntu): | |
assignee: | nobody → Canonical Foundations Team (canonical-foundations) |
importance: | High → Critical |
description: | updated |
Changed in ubuntu-release-upgrader (Ubuntu): | |
status: | Triaged → In Progress |
Changed in ubuntu-release-upgrader (Ubuntu Trusty): | |
status: | New → Triaged |
importance: | Undecided → High |
milestone: | none → ubuntu-14.04.2 |
Changed in ubuntu-release-upgrader (Ubuntu Utopic): | |
assignee: | Canonical Foundations Team (canonical-foundations) → Michael Vogt (mvo) |
Changed in ubuntu-release-upgrader (Ubuntu Trusty): | |
assignee: | nobody → Michael Vogt (mvo) |
Changed in ubuntu-release-upgrader (Ubuntu Utopic): | |
status: | In Progress → Invalid |
Changed in ubuntu-release-upgrader (Ubuntu Trusty): | |
status: | Triaged → Fix Released |
no longer affects: | ubuntu-release-upgrader (Ubuntu) |
no longer affects: | ubuntu-release-upgrader (Ubuntu Utopic) |
I had copied this text from that initial update manager crash that never filed:
update-manager crashed with TypeError: pulse() takes exactly 1 argument (2 given)
I was trying to find the older crash logs but can't. Maybe cloned somewhere during upgrade? I know there were some but can't find them now.