[Dell Inspiron 3551] System will experience kernel panic on boot

Bug #1570194 reported by Po-Hsu Lin on 2016-04-14
14
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned
Trusty
High
Unassigned

Bug Description

CID: 201411-16163 Dell Inspiron 3551 with OEM image (A03, 20151030)

Steps:
1. Make sure reboot / cold boot works fine on this system.
2. Run dist-upgrade
3. Try to reboot this system

Expected result:
Everything works fine.

Actual result:
System will experience kernel panic on boot, if you press the power button to power down / on it again, it will enter the grub menu, sometimes it will be fine to boot from there, but I do encounter the problem that it will still hitting kernel panic when booting the OS from grub.
The workaround to boot back into 3.13.0-85 is to boot into the pre-installed 3.13.0-38 kernel and reboot.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-85-generic 3.13.0-85.129
ProcVersionSignature: Ubuntu 3.13.0-85.129-generic 3.13.11-ckt36
Uname: Linux 3.13.0-85-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.14.1-0ubuntu3.19
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: u 2147 F.... pulseaudio
CRDA:
 country TW:
  (2402 - 2472 @ 40), (3, 27)
  (5270 - 5330 @ 40), (3, 17), DFS
  (5735 - 5815 @ 40), (3, 30)
CurrentDesktop: Unity
Date: Thu Apr 14 00:39:48 2016
DistributionChannelDescriptor:
 # This is a distribution channel descriptor
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-trusty-amd64-20140620-0
HibernationDevice: RESUME=UUID=f46d1944-26ea-4d7e-a7d1-8d136f8ccf97
InstallationDate: Installed on 2016-04-14 (0 days ago)
InstallationMedia: Ubuntu 14.04 "Trusty" - Build amd64 LIVE Binary 20140620-04:25
MachineType: Dell Inc. Inspiron 3551
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-85-generic root=UUID=b6650f0c-419a-403f-998f-fe8eecb11d1c ro locale=en_US quiet splash radeon.modeset=0 nouveau.modeset=0 video.use_native_backlight=1 vt.handoff=7
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-85-generic N/A
 linux-backports-modules-3.13.0-85-generic N/A
 linux-firmware 1.127.20
SourcePackage: linux
StagingDrivers: rts5139
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 11/28/2014
dmi.bios.vendor: Dell Inc.
dmi.bios.version: X17
dmi.board.name: 030010
dmi.board.vendor: Dell Inc.
dmi.board.version: D02
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: Not Specified
dmi.modalias: dmi:bvnDellInc.:bvrX17:bd11/28/2014:svnDellInc.:pnInspiron3551:pvrX17:rvnDellInc.:rn030010:rvrD02:cvnDellInc.:ct8:cvrNotSpecified:
dmi.product.name: Inspiron 3551
dmi.product.version: X17
dmi.sys.vendor: Dell Inc.

Po-Hsu Lin (cypressyew) wrote :
tags: added: taip
tags: added: 201411-16163 taipei-lab
removed: taip

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed
Joseph Salisbury (jsalisbury) wrote :

Would it be possible for you to test the latest upstream stable kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.13 stable kernel[0].

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.13.11-ckt39-trusty/

Changed in linux (Ubuntu):
importance: Undecided → High
tags: added: kernel-da-key needs-bisect
Changed in linux (Ubuntu):
status: Confirmed → Incomplete
Changed in linux (Ubuntu Trusty):
status: New → Incomplete
importance: Undecided → High
Po-Hsu Lin (cypressyew) wrote :

Apart from some installation issue for the dkms module, the system can now boot normally without any kernel panic issue.
Tested with 3.13.11-031311ckt39-generic.

tags: added: kernel-fixed-upstream
Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu Trusty):
status: Incomplete → Confirmed
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