[HP Pavilion 11-n071eg x360 PC] Booting unreliably and does not switch off during shutdown

Bug #1320622 reported by Gnu on 2014-05-18
32
This bug affects 5 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Medium
Unassigned
Trusty
Medium
Unassigned

Bug Description

Boot hangs often. I tried with several kernel parameters (nomodeset or acpi=force, boot=...) but nothing helps.

Shutdown of the HP x360 from ubuntu 14.04. is also not possible. Hardware is never switched off after shutdown and I need to hit the power button for 4+ seconds.

Workaround for trusty kernels for now:

$ echo "blacklist dw_dmac" | sudo tee /etc/modprobe.d/blacklist-dw-dmac.conf

Fix is present in the vivid kernels.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: linux-image-3.13.0-24-generic 3.13.0-24.47
ProcVersionSignature: Ubuntu 3.13.0-24.47-generic 3.13.9
Uname: Linux 3.13.0-24-generic x86_64
ApportVersion: 2.14.1-0ubuntu3.1
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: gnu 3848 F.... pulseaudio
                      gnu 3947 F.... pulseaudio
CurrentDesktop: KDE
Date: Sun May 18 13:34:07 2014
InstallationDate: Installed on 2014-05-06 (11 days ago)
InstallationMedia: Kubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140416.1)
Lsusb:
 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
 Bus 001 Device 003: ID 1a40:0101 Terminus Technology Inc. 4-Port HUB
 Bus 001 Device 002: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink)
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Hewlett-Packard HP Pavilion 11 x360 PC
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-24-generic.efi.signed root=UUID=1e7f46b1-ae3a-4e4e-af53-965ff9464642 ro
RelatedPackageVersions:
 linux-restricted-modules-3.13.0-24-generic N/A
 linux-backports-modules-3.13.0-24-generic N/A
 linux-firmware 1.127.2
RfKill:
 0: phy0: Wireless LAN
  Soft blocked: no
  Hard blocked: no
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/24/2014
dmi.bios.vendor: Insyde
dmi.bios.version: F.06
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 2209
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 57.24
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsyde:bvrF.06:bd03/24/2014:svnHewlett-Packard:pnHPPavilion11x360PC:pvr0977100000405F00010420180:rvnHewlett-Packard:rn2209:rvr57.24:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion 11 x360 PC
dmi.product.version: 0977100000405F00010420180
dmi.sys.vendor: Hewlett-Packard

Gnu (dasgnu) wrote :

This change was made by a bot.

Changed in linux (Ubuntu):
status: New → Confirmed

Gnu, thank you for reporting this and helping make Ubuntu better. Could you please provide the full computer model as noted on the sticker (ex. HP Pavilion 11-n038ca x360 PC)?

Changed in linux (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Gnu (dasgnu) wrote :

HP Pavilion 11-n071eg x360

Gnu, could you please test the latest upstream kernel available (not the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags:
kernel-fixed-upstream
kernel-fixed-upstream-VERSION-NUMBER

where VERSION-NUMBER is the version number of the kernel you tested. For example:
kernel-fixed-upstream-3.15-rc5

This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. As well, please remove the tag:
needs-upstream-testing

If the mainline kernel does not fix this bug, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-VERSION-NUMBER

As well, please remove the tag:
needs-upstream-testing

Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding.

summary: - HP Pavilion x360 booting unreliably and does not switch off during
- shutdown
+ [HP Pavilion 11-n071eg x360 PC] Booting unreliably and does not switch
+ off during shutdown
tags: added: latest-bios-f.06
Changed in linux (Ubuntu):
importance: Low → Medium
Gnu (dasgnu) wrote :

Same behaviour with kernel v3.15-rc2-trusty. PC hangs during boot mostly. It seems after power off for long time first boot succeeeds. Shutdown is not switching off the PC.

Any other testing / logfiles needed, please let me know.

tags: added: kernel-bug-exists-upstream kernel-bug-exists-upstream-v3.15-rc2-trusty

Gnu, could you please test the latest mainline kernel via http://kernel.ubuntu.com/~kernel-ppa/mainline/v3.15-rc5-utopic/ and advise to the results?

Gnu (dasgnu) wrote :

Same behaviour with 3.15.0-031500rc5-generic_3.15.0-031500rc5.201405091635_amd64.
Please let me know if I can support with any further testing or logfiles.

tags: added: kernel-bug-exists-upstream-v3.15-rc5-utopic
removed: kernel-bug-exists-upstream-v3.15-rc2-trusty
Joseph Salisbury (jsalisbury) wrote :

This issue appears to be an upstream bug, since you tested the latest upstream kernel. Would it be possible for you to open an upstream bug report[0]? That will allow the upstream Developers to examine the issue, and may provide a quicker resolution to the bug.

Please follow the instructions on the wiki page[0]. The first step is to email the appropriate mailing list. If no response is received, then a bug may be opened on bugzilla.kernel.org.

Once this bug is reported upstream, please add the tag: 'kernel-bug-reported-upstream'.

[0] https://wiki.ubuntu.com/Bugs/Upstream/kernel

Changed in linux (Ubuntu):
status: Incomplete → Triaged
tags: added: kernel-bug-exists-upstream-3.15-rc5
removed: kernel-bug-exists-upstream-v3.15-rc5-utopic
Sergio Barjola (sbarjola) wrote :

This bug affect me too. Laptop: hp pavilion x360 11-n000es

Sergio Barjola, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

The solution appears to be to blacklist the dw_dmac module.

Cheers,
Scott

Gnu (dasgnu) wrote :

Thanks Scott. I can confirm your solution. Blacklisting of dw_dmac results in reliable booting and shutdown.

Changed in linux (Ubuntu):
status: Triaged → Confirmed

Thanks for confirming. I'm working with the upstream developers to see what should be done to fix this in a nicer way.

Cheers,
Scott

Changed in linux (Ubuntu):
status: Confirmed → Triaged

The Debian solution is to not build the dw_dmac module in the i386 and am64 kernel configs.

SignedAdam (signedadam) wrote :

HP pavilion 11 x360, does not boot at all now in Ubuntu 14.10, booting stops at "(942) killed by TERM signal (OK)" I've tried booting in UEFI mode on and Legacy, also secure and not secure, still cant get to the desktop by live desktop or install

SignedAdam, thank you for your comment. Unfortunately, this bug report is not scoped to you, your hardware, or your problem. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into the default Ubuntu kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
https://wiki.ubuntu.com/Kernel/Policies/DuplicateBugs
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Jonathan Davies (jpds) wrote :

On the latest vivid mainline kernel (3.19.0-031900rc4-generic_3.19.0-031900rc4.201501112135) - this module does not make the system crash when loaded.

Jonathan Davies (jpds) wrote :

However, it does happen on linux-image-generic-lts-utopic 3.16.0.28.21 and trusty's kernel.

Jonathan Davies (jpds) on 2015-01-13
description: updated
Changed in linux (Ubuntu Trusty):
importance: Undecided → Medium
To post a comment you must log in.
This report contains Public information  Edit
Everyone can see this information.

Other bug subscribers