[Dell Precision T7600] LiveCD/USB will not boot in UEFI mode

[Douglas Russell]

I tried to boot from the LiveCD in UEFI mode as I wished to install my UEFI capable workstation in UEFI + GPT mode. If I boot in legacy mode, it boots up without a problem but of course, does not allow me to install in UEFI mode. Seems to perhaps indicate that the disk controller is having a problem. It's a Dell PERC H310. I get the following error over and over:
udevd[114]: timeout: killing `/sbin/modprobe -bv pci:v00001000d00000073sv00001028sd00001F78bc01sc04i00' [182]

Then finally:
udevadm settle - timeout of 120 seconds reached, the event queue contains:
  /sys/devices/pci0000:00/0000:00:03.0/0000:06:00.0 (1588)
  /sys/devices/pci0000:00/0000:00:03.0/0000:06:00.0/host6 (1588)
  /sys/devices/pci0000:00/0000:00:03.0/0000:06:00.0/host6/scsi_host/host6 (1588)

WORKAROUND: It boots up in legacy BIOS mode fine.

---
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu5
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: dpwrussell 2620 F.... pulseaudio
 /dev/snd/controlC0: dpwrussell 2620 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xc6520000 irq 113'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,10280495,00100100'
   Controls : 27
   Simple ctrls : 15
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xc6080000 irq 36'
   Mixer name : 'Nvidia GPU 10 HDMI/DP'
   Components : 'HDA:10de0010,10de0101,00100100'
   Controls : 24
   Simple ctrls : 4
DistroRelease: Ubuntu 12.04
HibernationDevice: RESUME=UUID=cdfdf9db-4a25-4043-9e85-53fab27f04f3
InstallationMedia: Kubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120423)
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.

 eth0 no wireless extensions.
MachineType: Dell Inc. Precision T7600
NonfreeKernelModules: nvidia
Package: linux (not installed)
ProcEnviron:
 LANGUAGE=en_GB:en
 TERM=xterm
 PATH=(custom, user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB: 0 VESA VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-23-generic root=UUID=50fb1960-a04d-4af4-8db5-e63b5c373eed ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.2.0-23.36-generic 3.2.14
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-23-generic N/A
 linux-backports-modules-3.2.0-23-generic N/A
 linux-firmware 1.79
RfKill:

SourcePackage: linux
StagingDrivers: mei
Tags: precise staging precise staging
Uname: Linux 3.2.0-23-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 06/06/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A01
dmi.board.name: 0VHRW1
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA01:bd06/06/2012:svnDellInc.:pnPrecisionT7600:pvr01:rvnDellInc.:rn0VHRW1:rvrA01:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision T7600
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Douglas Russell (dpwrussell)]

Oh, and I'm using 12.04 Desktop on CD or USB. I also tried the Alternative image and even 12.10 daily build.

[Ubuntu Foundations Team Bug Bot (crichton)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1025283/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

[Brad Figg (brad-figg)]

This bug is missing log files that will aid in diagnosing the problem. From a terminal window please run:

apport-collect 1025283

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Joseph Salisbury (jsalisbury)]

Hi Douglas,

It would be very helpful if you can run the apport-collect command requested in comment #4. That will give us some additional details about your hardware.

Thanks in advance.

[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

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[Douglas Russell (dpwrussell)]

Obviously this data is for the machine booted in legacy BIOS mode, not UEFI mode.

Sorry I didn't include the apport-collection data before, I hadn't realised it was still used when reporting a bug on the install CD.

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v3.5kernel[0] (Not a kernel in the daily directory) and install both the linux-image and linux-image-extra .deb packages.

Once you've tested the upstream kernel, please remove the 'needs-upstream-testing' tag(Only that one tag, please leave the other tags). This can be done by clicking on the yellow pencil icon next to the tag located at the bottom of the bug description and deleting the 'needs-upstream-testing' text.

If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'.

If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'.

If you are unable to test the mainline kernel, for example it will not boot, please add the tag: 'kernel-unable-to-test-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as "Confirmed".

Thanks in advance.

[Douglas Russell (dpwrussell)]

Ok, I tried, but I am struggling. I understand how to install a mainline kernel and boot from it on my system, but that doesn't tell us anything as it'd still be in legacy BIOS mode. How do I make a mainline livecd to boot?

I tried this: http://ubuntuforums.org/showthread.php?t=1951153, but uck crashes for an unspecified reason at the customization stage which is how I'd add the mainline kernel.

I also tried customizing the ISO manually, but I don't think I did it right as the boot procedure seems more complicated from a livecd.

I'm happy to do the test, but I just need instructions on how to do it.

This seemed to be a good idea: https://blueprints.launchpad.net/ubuntu/+spec/qa-o-kernel-mainline-testing

[Douglas Russell (dpwrussell)]

If I boot the usb stick I modified by hand it has the mainline kernel installed, it has /boot/grub/grub.cfg with entries rerferring to the mainline kernel. But when I boot it, I do not see them as options to boot from in legacy mode (when I get the blue grub screen) or when I try to boot in UEFI mode (I get basic grub screen with only 2 options).

[Douglas Russell (dpwrussell)]

Is there anything more I can do?

[Evertjan Garretsen (egarretsen)]

did you use the 64-bit installers?

[Joseph Salisbury (jsalisbury)]

Would it be possible for you to test the latest Quantal daily build?

[Douglas Russell (dpwrussell)]

I've just tried the Quantal daily build, repeatedly killing /sbin/modprobe as before.

And yes, I was using 64 bit before and now.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

[Douglas Russell (dpwrussell)]

Can this be reopened? It's still an issue. I'm waiting for more suggestions/advancements to try.

[Joseph Salisbury (jsalisbury)]

@Douglas,

Would it be possible for you to test the raring(13.04) daily build? It can be downloaded from:

http://cdimage.ubuntu.com/daily-live/current/

[Michael Doube (michael-doube)]

Testing today's daily build of Raring on a Dell T7600, USB startup disk created just now.

Initial loading results in repeated killing of modprobe, then eventually into a purple graphical shell with ubuntu logo and five white / orange dots underneath. Let it run for a couple of minutes but nothing happens.

No activity on my USB stick LED, either so it looks to have hanged.

[Michael Doube (michael-doube)]

AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 2.0.1-0ubuntu12
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC1: ubuntu 5357 F.... pulseaudio
 /dev/snd/controlC0: ubuntu 5357 F.... pulseaudio
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'PCH'/'HDA Intel PCH at 0xfb520000 irq 79'
   Mixer name : 'Realtek ALC269VB'
   Components : 'HDA:10ec0269,10280495,00100100'
   Controls : 26
   Simple ctrls : 14
Card1.Amixer.info:
 Card hw:1 'NVidia'/'HDA NVidia at 0xfb080000 irq 36'
   Mixer name : 'Nvidia GPU 40 HDMI/DP'
   Components : 'HDA:10de0040,38423687,00100100'
   Controls : 24
   Simple ctrls : 4
CasperVersion: 1.315
DistroRelease: Ubuntu 12.04
IwConfig:
 lo no wireless extensions.

 eth1 no wireless extensions.

 eth0 no wireless extensions.
LiveMediaBuild: Ubuntu 12.04.1 LTS "Precise Pangolin" - Release amd64+mac (20120823.1)
MachineType: Dell Inc. Precision T7600
Package: linux (not installed)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcFB:

ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/hostname.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.2.0-29.46-generic 3.2.24
PulseList:
 Error: command ['pacmd', 'list'] failed with exit code 1: Home directory /home/ubuntu not ours.
 No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
 linux-restricted-modules-3.2.0-29-generic N/A
 linux-backports-modules-3.2.0-29-generic N/A
 linux-firmware 1.79
RfKill:

StagingDrivers: mei
Tags: precise staging precise staging
Uname: Linux 3.2.0-29-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 07/05/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A02
dmi.board.name: 0VHRW1
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 7
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA02:bd07/05/2012:svnDellInc.:pnPrecisionT7600:pvr01:rvnDellInc.:rn0VHRW1:rvrA03:cvnDellInc.:ct7:cvr:
dmi.product.name: Precision T7600
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.

[Michael Doube (michael-doube)]

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[Michael Doube (michael-doube)]

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[Michael Doube (michael-doube)]

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[Michael Doube (michael-doube)]

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[Douglas Russell (dpwrussell)]

I have also tested daily build as of the 17th of Jan 2013, same error as above poster and my original error. Sorry for long abscence.

[Michael Doube (michael-doube)]

The only current workaround for this bug is to avoid UEFI altogether and
install and boot both Windows and Ubuntu in legacy mode, if dual booting
those OSes.

On 17 January 2013 16:43, Douglas Russell <email address hidden> wrote:

> I have also tested daily build as of the 17th of Jan 2013, same error as
> above poster and my original error. Sorry for long abscence.
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1025283
>
> Title:
> LiveCD/USB will not boot in UEFI mode
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1025283/+subscriptions
>

[Linuxexperte (andrea-koeth)]

hi together,

I can confirm the same thing here on my new bought Notebook.

Machine: Toshiba Satellite C850 1LQ

I have wiped Windows off the HDD and found, that LinuxMint 15 does not support Installation with UEFI-boot enabled, so the
only chance for me was, to disable it by pressing F2 at boot.

This brings you into the BIOS and there go to "advanced" and there go to Systemconfiguration and there go to the boot-options.
There select CSM rather than UEFI. Then presss F10 to save these changes and then reboot your machine.

Only thi way let's you installl LinuxMint 15 Olivia.

So we see, that UEFI currently is a messup and the death of many Notebooks. The thing is, that UEFI bricks many Samsung-machines letting them with an unusable machine an no OS booting anymore, if UEFI is enabled. Just read here:

http://www.h-online.com/open/news/item/Booting-Linux-using-UEFI-can-brick-Samsung-laptops-1793958.html

or even the warning here:

http://www.pcworld.com/article/2027819/not-just-linux-windows-can-brick-samsung-laptops-too.html

So do not use UEFI as long as this problem persists.

Greetings
Linuxhelfer

[Douglas Russell (dpwrussell)]

I have just tried the latest daily build of Saucy Salamander: 10-Oct-2013 08:51.

I'm not sure if it is progress, but I get a different error now, probably related I guess.

After choosing either to boot to Ubuntu or Install, both bootloader options lead me to:

Busybox V1.20.2 (Ubuntu 1:1.20.0-8.1ubuntu1)
(initramfs) Unable to find a medium containing a live file system.

[Douglas Russell (dpwrussell)]

I will test the A10 bios update ASAP.

[penalvch (penalvch)]

Douglas Russell, as per http://www.dell.com/support/drivers/us/en/19/Product/precision-t7600 an update is available for your BIOS (A10). If you update to this following https://help.ubuntu.com/community/BiosUpdate , does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Thank you for your understanding.

[Michael Doube (michael-doube)]

I can boot in UEFI mode from a daily build iso flashed to a USB stick, using the A10 BIOS update.

Steps:
1. Download and install BIOS update A10 from Dell (in Win 7 - I dual boot)
2. Download the daily build iso from ubuntu.com and make a bootable USB stick
3. Reboot the computer holding down F12
4. When the boot menu appears, choose to boot from USB with UEFI mode
5. Boot into Ubuntu (I'm 'trying without installing')

Seems OK now, can anyone verify?

[Joseph Salisbury (jsalisbury)]

This bug was nominated against a series that is no longer supported, ie raring. The bug task representing the raring nomination is being closed as Won't Fix.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

[Launchpad Janitor (janitor)]

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]