firefox-kde-support breaks right click > save image as...

[Nick B.]

With firefox-kde-support installed, right clicking an image and clicking Save image as... stops working.

Steps to reproduce:
1. Start Firefox
2. Open a page, find an image, and attempt to right click on the image and select Save image as...
3. Nothing happens.

What should happen:
I should be prompted with the Save as... dialog window

Workaround:
On the page with the image you want to save, click the Firefox button (or File) and select Save Page as... then click Cancel. Then right click on the image you want to save and click Save image as... It works.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: firefox-kde-support 0.6.2-0ubuntu2
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
Date: Thu Nov 3 15:05:45 2011
InstallationMedia: Kubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
ProcEnviron:
 LANGUAGE=
 LANG=en_US.UTF-8
 SHELL=/bin/zsh
SourcePackage: kmozillahelper
UpgradeStatus: No upgrade log present (probably fresh install)

[Jan-olof-eriksson (jan-olof-eriksson)]

User-Agent: Mozilla/5.0 (X11; U; Linux x86_64; fi-FI; rv:1.9.1.5) Gecko/20091103 SUSE/3.5.5-2.2 Firefox/3.5.5

If i choose that "save image as", it doesnt do anything.

Reproducible: Always

Steps to Reproduce:
1. right click some image
2. choose show image
3. right click agin
4. choose "save image as"
Actual Results:
nothing happends

Expected Results:
FF opens dialog and ask where to save

[Wolfgang Rosenauer (wolfgang-rosenauer)]

Do you run under KDE or another desktop?

Do you get any interesting output in the Error console under Tools?

[Jan-olof-eriksson (jan-olof-eriksson)]

KDE 4.3.3 "release 3". Nothing in error console.

Seems this is random. Sometimes it works, sometimes its not. This is one of those i cant save:

http://www.simplemachines.org/community/custom_avatars/avatar_272_1257232094.jpg

[Llunak-6 (llunak-6)]

Works fine here. What is 'rpm -q mozilla-xulrunner191 mozilla-xulrunner191-kde4'?

[Jan-olof-eriksson (jan-olof-eriksson)]

mozilla-xulrunner191-1.9.1.5-5.1.x86_64
mozilla-xulrunner191-kde4-0.6-0.1.1.x86_64

Hmmm, this happends randomly. Seems working now. Could be some addon or something.

[John (venoom27)]

I am having the same issue and have run a couple of different distributions over the last week Fedora 12, and Ubuntu 9.10 with the same add ons and this has not been an issue at all.

[Wolfgang Rosenauer (wolfgang-rosenauer)]

Something you can crosscheck if it doesn't work:

Check with following command on a terminal if kmozillahelper is still running:
ps ax | grep kmozillahelper

[Jan-olof-eriksson (jan-olof-eriksson)]

osku@kotipurkki:~> ps ax | grep kmozillahelpe
 3719 ? S 0:00 /usr/lib/mozilla/kmozillahelper
 3838 pts/2 R+ 0:00 grep kmozillahelp

[John (venoom27)]

 5786 ? S 0:00 /usr/lib/mozilla/kmozillahelper
 7589 pts/1 S+ 0:00 grep kmozillahelper

[John (venoom27)]

I found a work around I installed an add on "Image Toolbar 0.6.6" and it works even when the right click menu will not work.

[astronic (bugreports-tittel)]

I can confirm this problem with the current official Firefox (3.5.5) and official KDE (4.3.1) package (thereby using openSUSE's Firefox with KDE integration).

The problem only appears sometimes. If it appears I can do "File->Save Page As" and after closing the resulting file chooser dialog, right clicking on an image and choosing "Save Image As" works again.

Naturally I suspect the KDE Firefox integration. Please tell me how I can help to provide information for fixing this the next time the problem appears (at the moment it doesn't.)

[John (venoom27)]

Two things to add

1. I am running a 32 bit computer

2. This bug goes beyond saving images as if you go to file and select "save as" this will not work. What does work is hitting control+s. Same thing with open option in the file drop down menu it will not work in the file drop menu but will work if you hit control+o. It seems the only things that will not work in the drop down menu are option that bring up a file browser.

[Kranthrak (kranthrak)]

I have also been experiencing this issue on a 32 bit system and as far as I can tell it only happens when trying to save images into a folder already containing a lot of files. Both of the folders that get me every time have 1500+ images in them (coincidentally 1554 and 1557 files respectively). It makes me wonder if there's a certain threshold number of files where this starts to happen. Saving the images elsewhere works perfectly (so long as I don't browse into those folders and lock kmozillahelper up).

[Don Rhummy (donrhummy)]

This is occurring for me as well.

* OpenSUSE 11.2
* 32-bit
* Firefox 3.5.6 OpenSUSE branding

It occurs when I try to do any right-click action AND when i attempt to do anything from the file menu such as open a file or save the page as.

I have uninstalled the firefox that came with openSUSE 11.2 and installed (manually just by extracting into a folder) the firefox from mozilla.org to see if that fixes the issue. I'll let you know if it does (in which case it's something with opensuse's branding).

[Wolfgang Rosenauer (wolfgang-rosenauer)]

*** Bug 570120 has been marked as a duplicate of this bug. ***

[Jan-olof-eriksson (jan-olof-eriksson)]

Can someone please fix this. its annoying as hell.

[Wolfgang Rosenauer (wolfgang-rosenauer)]

I just was able to reproduce the first time. A Firefox restart fixed the issue for me.
I'm pretty sure it's related to the KDE integration getting stuck or something like that.

[Jan-olof-eriksson (jan-olof-eriksson)]

Restart doesnt fix it for me. Now i cant save any images.

[Don Rhummy (donrhummy)]

(In reply to comment #13)
> This is occurring for me as well.
>
> * OpenSUSE 11.2
> * 32-bit
> * Firefox 3.5.6 OpenSUSE branding
>
> It occurs when I try to do any right-click action AND when i attempt to do
> anything from the file menu such as open a file or save the page as.
>
> I have uninstalled the firefox that came with openSUSE 11.2 and installed
> (manually just by extracting into a folder) the firefox from mozilla.org to see
> if that fixes the issue. I'll let you know if it does (in which case it's
> something with opensuse's branding).

This is DEFINITELY an OpenSUSE issue. After uninstalling OpenSUSE-branded firefox and installing firefox directly from mozilla.org, the issue has disappeared. I've been using it for a month with out this issue.

[Jan-olof-eriksson (jan-olof-eriksson)]

I use

Mozilla/5.0 (X11; U; Linux x86_64; fi-FI; rv:1.9.2.0) Gecko/20100115 SUSE/3.6.0-1.2 Firefox/3.6

Linux 2.6.31.12-0.1-desktop x86_64
openSUSE 11.2 (x86_64)
KDE: 4.4.00 (KDE 4.4.0) "release 222"

[Wolfgang Rosenauer (wolfgang-rosenauer)]

To get more confirmation, please remove (rpm -e) mozilla-xulrunner191-kde4 or
mozilla-kde4-integration (it depends which version you have) and restart Firefox.
Is it still an issue?

[Jan-olof-eriksson (jan-olof-eriksson)]

# rpm -e mozilla-kde4-integration

-> FIXED!

[Jay Bowles (penguinclaw)]

As this appears to be an integration problem can we expect a fix for this or do we just remove the integration which seems a step backward.

[Llunak-6 (llunak-6)]

I'd need a way to reproduce this problem first. I still cannot reproduce and as such cannot fix.

[Alexander-koenig (alexander-koenig)]

I can confirm this problem on all my different systems with different architecture, 32 bit and 64 bit with all the latest patches from online update installed.

The problem with reproducing the bug is that it does not appear immediately after start-up of Firefox, but only after having used Firefox for some time. Simply closing Firefox and restarting resolves the problem - at least temporarily.

To reproduce the problem I recommend that you work with Firefox for some time until the problem occurs (my suspicion is that you need to work with some multimedia files to induce the problem).

What is the information I should send you from my computer when this bug is active?

[Jean-Christophe Baptiste (jc-baptiste)]

Same issue here, no more right click menu after having used Firefox for a while.

[astronic (bugreports-tittel)]

This bug is still present in openSUSE 11.3. Any news on this?

[Jan-olof-eriksson (jan-olof-eriksson)]

(In reply to comment #26)
> This bug is still present in openSUSE 11.3.

Yes, annoying bug it is.

[Jan-olof-eriksson (jan-olof-eriksson)]

Can you please fix this annoying bug?

[Pcerny-v (pcerny-v)]

I doubt it is SUSE specifis. Actually, I have experienced very similar behaviour with Seamonkey 2.0.7 or .8 running on Windows. Could you please check whether the bugs below (and possibly other mozilla.org bugs) match your problem?

https://bugzilla.mozilla.org/show_bug.cgi?id=400592
https://bugzilla.mozilla.org/show_bug.cgi?id=407572
https://bugzilla.mozilla.org/show_bug.cgi?id=427049

[Wolfgang Rosenauer (wolfgang-rosenauer)]

*** Bug 619703 has been marked as a duplicate of this bug. ***

[Pcerny-v (pcerny-v)]

Anyone experienced this with the latest versions of Firefox or Seamonkey (or Thunderbird for that matter)?

[astronic (bugreports-tittel)]

Yes, the problem is still there with the latest official Firefox package on openSUSE 11.3.

[Jan-olof-eriksson (jan-olof-eriksson)]

Its totally random. Sometimes it works, sometimes not. Most of the time not.

[Pagan13 (pagan13)]

This bug is still here. I have the same problem. "Save Image As" from the pop-up menu does not work. Sometimes it works when Firefox is first started and a simple page is loaded. If I load something complex like Facebook, it fails. Same with saving pages from the pull-down menu (although ctrl-s does work).

I use:
Opensuse 11.3 x86_64
KDE4 Version 4.4.4 "release 3"
Mozilla Firefox 3.6.13

This is what I tried to correct the problem:

Removed:
mozilla-xulrunner191-gnomevfs
mozilla-xulrunner192-gnome
(Both version 1.9.1.16-3.1)
No fix. I put them back.

Then I changed branding from Opensuse to Moblin
No fix. I restored Opensuse branding

Finally, I removed Mozilla-Kde4 integration. That makes it work right. The problem seems to be a bad Kde4 integration. (Version 0.6.3-17.2-x86_64)

I fully expect this to appear in Opensuse 11.4 unless it's fixed before release (in a couple of weeks!).

A question: What is this "integration" and why is it necessary or desirable?

[Llunak-6 (llunak-6)]

*** Bug 620304 has been marked as a duplicate of this bug. ***

[Don-raboud (don-raboud)]

For those having problems with this bug, a workaround that appears to work here, short of unistalling the KDE4 integration, is to change

"ui.allow_platform_file_picker" to "false" under about:config.

You get the gnome file dialog instead, which you may or may not like, but this seems to avoid the problems mentioned in this bug.

[Don Rhummy (donrhummy)]

Can someone explain why almost 2 years later this still isn't fixed?

[Jan-olof-eriksson (jan-olof-eriksson)]

This seems to be working in FF 4. Can anyone confirm?

[Llunak-6 (llunak-6)]

(In reply to comment #37)
> Can someone explain why almost 2 years later this still isn't fixed?

See comment #23.

[Jan-olof-eriksson (jan-olof-eriksson)]

*** Bug 619703 has been marked as a duplicate of this bug. ***

[Pagan13 (pagan13)]

IRT comment #38:
It is not fixed in Firefox 4. Still broken. And in exactly the same way.

IRT comment #39:
Lubos, You can not be having zero problem with this; it is just too consistent. It happens with Mozilla Firefox and KDE4 integration on any platform. I am using openSUSE 11.3 x86_64 on a 64-bit dual-core laptop. All I have to do is run Firefox and use it to browse a variety of sites like Twitter, Facebook and YouTube. Once I've done that, if I try to save an image, it won't work. Also, DownloadHelper (and probably a large variety of other stuff) won't work properly either.

As with a very large percentage of software bugs, this one won't show up when the affected program (in this case, Firefox) is first started. Something changes in the relationship between Firefox and KDE4 integration that breaks Firefox's normal file-saving behavior.

[Jan-olof-eriksson (jan-olof-eriksson)]

(In reply to comment #41)
> IRT comment #38:
> It is not fixed in Firefox 4. Still broken. And in exactly the same way.

Hmmm, im using 11.4 now, mayby its fixed in that then?

[Llunak-6 (llunak-6)]

If it's so consistent, finally give me consistent steps to reproduce. "Do random stuff and then it shows up" is not that.

[Pagan13 (pagan13)]

Lubos, it took me some time to work it out, but this should do at least enough to trace down the problem.

To reproduce:
1. Shut down any instances of Firefox you have running.

2. Ensure that you have the latest versions of Firefox (4.0.0) and KDE4 integration (0.6.3) installed.

3. Allow the "Welcome to Firefox 4" and "openSUSE.org" tabs to fully load.

4. Create a new tab and load the image:
      http://countdown.opensuse.org/11.4/large.png

5. Right-click the image and select "Save Image As" to try to save the picture. The KDE4 "Save As" dialog, which should appear, will not.

That image can be saved by using ctrl-s, but that is impossible when the image is part of a web page instead of being loaded alone.

I am including my "about:plugins" page, just so you can see what plugins I'm using. I would include "about:config" but Firefox won't save that to disk. I am including it just in case the problem is affected or caused by a plugin.

While we're about KDE4 integration, I notice that the web page extension defaults to ".htm" without any option to change it to ".html" which is more usual on the web today. Is there any way to change this?

[Pagan13 (pagan13)]

Created an attachment (id=421526)
about:plugins for Comment #44

I saved the about:plugin page from Firefox and gzipped it.

[Llunak-6 (llunak-6)]

Ok, I could finally reproduce using steps from comment #44, thanks.

SR #65329

[Wolfgang Rosenauer (wolfgang-rosenauer)]

Fixed packages for Firefox 4 are available in mozilla repo.
I'll backport it to Firefox 3.6 as well soon.
(Assigning to me for tracking)

For official updates this will end up in the next security updates.

[Nick B. (futurepilot)]

Possible regression of Bug #572772 ?

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Felix Geyer (debfx)]

Seems like this commit wasn't carried over to firefox > 4.0 branches:
https://bazaar.launchpad.net/~mozillateam/firefox/firefox-4.0.head/revision/838

[Ryan Farmer (ryanfarmer-t)]

Everytime this gets fixed it seems to come back again later. I reported it the last time.

[Felix Geyer (debfx)]

I'm attaching the patch directly now in the hope that it will get applied to all relevant firefox branches soon ...

[Unskipp-raul (unskipp-raul)]

This bug is fixed in openSUSE 12.1 and firefox version 7.0.1

[Pcerny-v (pcerny-v)]

Closing as fixed.

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Sebastien Bacher (seb128)]

is that still an issue in the current version? the opensuse bug there seems to suggest it's not

[Sebastien Bacher (seb128)]

@Chris: I'm unassigning that bug from you since you seem to not be working on it, let's see if that's still an issue and if that is if somebody else wants to step up to do the work

[Rolf Leggewie (r0lf)]

oneiric has seen the end of its life and is no longer receiving any updates. Marking the oneiric task for this ticket as "Won't Fix".

[Paul White (paulw2u)]

The firefox-kde-support package was discontinued over 7 years ago.
Closing as this report is no longer valid.