ubuntu-bug and package install failures should be disabled when a release reaches EOL
Bug #834895 reported by
Brian Murray
This bug affects 1 person
| Affects | Status | Importance | Assigned to | Milestone | |
|---|---|---|---|---|---|
| One Hundred Papercuts |
Triaged
|
Low
|
Unassigned | ||
| apport (Ubuntu) |
Triaged
|
Low
|
Unassigned | ||
| Precise |
Won't Fix
|
Low
|
Unassigned | ||
Bug Description
While automatic bug reporting for crashes is disabled in apport when a release becomes stable it is still possible for people to report a bug via 'ubuntu-bug'. This makes sense up until the point the release reaches EOL when ubuntu-bug should no longer be usable. Additionally, the automatic reporting of package installation failures should also be disabled when an Ubuntu release reaches EOL.
| Changed in apport (Ubuntu): | |
| importance: | Undecided → Low |
| status: | New → Triaged |
Revision history for this message
| Timothy Mayoh (timothy-m-deactivatedaccount) wrote | #1 |
| Changed in hundredpapercuts: | |
| status: | New → Triaged |
| importance: | Undecided → Low |
| no longer affects: | hundredpapercuts/trusty |
| no longer affects: | hundredpapercuts/precise |
| no longer affects: | hundredpapercuts/lucid |
| Changed in apport (Ubuntu Precise): | |
| importance: | Medium → Low |
Revision history for this message
| Marcus Tomlinson (marcustomlinson) wrote | #2 |
| Changed in apport (Ubuntu): | |
| status: | Triaged → Incomplete |
Revision history for this message
| Marcus Tomlinson (marcustomlinson) wrote | #3 |
| Changed in apport (Ubuntu): | |
| status: | Incomplete → Invalid |
Revision history for this message
| Steve Langasek (vorlon) wrote | #4 |
| Changed in apport (Ubuntu Precise): | |
| status: | Triaged → Won't Fix |
| Changed in apport (Ubuntu): | |
| status: | Invalid → Triaged |
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This is certainly a good solution, but are you suggesting that bug reporting be silently disabled at EOL, or that when the user attempts to run it they also get an explanation of why they can't do it?
I personally believe that education about why it is bad to run outdated software is the best approach, along with the technical solution - many users for whatever reason simply do not no there is a newer version of Ubuntu available (I have seen on several occasions the OEM/person who installed it for them disable updates).
I think that when the user tries to report a bug in an obsolete release they should be given a warning message containing instructions or a "button" to open update manager to upgrade to a supported release, and then an explanation of why bug reporting has been disabled.
Also, could this not be done on the server's side instead of the client? Apport sends the version number of the distro that the computer has installed on it to Launchpad when reporting bugs doesn't it? (For example I can see in the description of bugs reported through Apport for Oneiric the string: "DistroRelease: Ubuntu 11.10")