ubuntu-bug and package install failures should be disabled when a release reaches EOL

Bug #834895 reported by Brian Murray
12
This bug affects 1 person
Affects Status Importance Assigned to Milestone
One Hundred Papercuts
Low
Unassigned
apport (Ubuntu)
Low
Unassigned
Nominated for Lucid by Alberto Salvia Novella
Nominated for Trusty by Alberto Salvia Novella
Nominated for Utopic by Alberto Salvia Novella
Precise
Low
Unassigned

Bug Description

While automatic bug reporting for crashes is disabled in apport when a release becomes stable it is still possible for people to report a bug via 'ubuntu-bug'. This makes sense up until the point the release reaches EOL when ubuntu-bug should no longer be usable. Additionally, the automatic reporting of package installation failures should also be disabled when an Ubuntu release reaches EOL.

Changed in apport (Ubuntu):
importance: Undecided → Low
status: New → Triaged
Revision history for this message
Timothy Mayoh (timothy-m-deactivatedaccount) wrote :

This is certainly a good solution, but are you suggesting that bug reporting be silently disabled at EOL, or that when the user attempts to run it they also get an explanation of why they can't do it?

I personally believe that education about why it is bad to run outdated software is the best approach, along with the technical solution - many users for whatever reason simply do not no there is a newer version of Ubuntu available (I have seen on several occasions the OEM/person who installed it for them disable updates).

I think that when the user tries to report a bug in an obsolete release they should be given a warning message containing instructions or a "button" to open update manager to upgrade to a supported release, and then an explanation of why bug reporting has been disabled.

Also, could this not be done on the server's side instead of the client? Apport sends the version number of the distro that the computer has installed on it to Launchpad when reporting bugs doesn't it? (For example I can see in the description of bugs reported through Apport for Oneiric the string: "DistroRelease: Ubuntu 11.10")

Changed in hundredpapercuts:
status: New → Triaged
importance: Undecided → Low
no longer affects: hundredpapercuts/trusty
no longer affects: hundredpapercuts/precise
no longer affects: hundredpapercuts/lucid
Changed in apport (Ubuntu Precise):
importance: Medium → Low
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This release of Ubuntu is no longer receiving maintenance updates. If this is still an issue on a maintained version of Ubuntu please let us know.

Changed in apport (Ubuntu):
status: Triaged → Incomplete
Revision history for this message
Marcus Tomlinson (marcustomlinson) wrote :

This issue has sat incomplete for more than 60 days now. I'm going to close it as invalid. Please feel free re-open if this is still an issue for you. Thank you.

Changed in apport (Ubuntu):
status: Incomplete → Invalid
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