Thunderbird (Romanian) continuously opens the Help window

[Răzvan Sandu]

Hello,

After latest updates (as of January 30th or such), the Ubuntu Thunderbird inadvertently opens the Help screen ( http://support.mozillamessaging.com/ro/home ) while composing a new message. This annoys the user trying to write a message...

Apparently, this is due to the usage of keyboard combinations in Romanian, when using a standard US keyboard (right Alt + letter), where "letter" may be s, t, i, [, ], d, c, a, q, l, e

This bug is NOT present in other GNU/Linux distros (such as Fedora 16 or CentOS), so it might be specific to Ubuntu packaging.

Thanks,
Răzvan

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: thunderbird 9.0+build2-0ubuntu0.11.10.1
ProcVersionSignature: Ubuntu 3.0.0-12.20-generic 3.0.4
Uname: Linux 3.0.0-12-generic x86_64
NonfreeKernelModules: nvidia
AddonCompatCheckDisabled: False
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.24.
ApportVersion: 1.23-0ubuntu4
Architecture: amd64
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: rsandu 9298 F.... pulseaudio
 /dev/snd/seq: timidity 2154 F.... timidity
BuildID: 20111229095251
CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found.
Card0.Amixer.info:
 Card hw:0 'Intel'/'HDA Intel at 0xe9100000 irq 44'
   Mixer name : 'Realtek ALC888'
   Components : 'HDA:10ec0888,1458a002,00100001'
   Controls : 38
   Simple ctrls : 21
Channel: release
Date: Thu Feb 2 13:57:25 2012
ForcedLayersAccel: False
IfupdownConfig:
 auto lo
 iface lo inet loopback
IpRoute:
 default via 192.168.1.1 dev eth0 proto static
 169.254.0.0/16 dev eth0 scope link metric 1000
 192.168.1.0/24 dev eth0 proto kernel scope link src 192.168.1.17 metric 1
 192.168.122.0/24 dev virbr0 proto kernel scope link src 192.168.122.1
ProcEnviron:
 PATH=(custom, no user)
 LANG=ro_RO.UTF-8
 SHELL=/bin/bash
Profiles: Profile0 (Default) - LastVersion=9.0/20111229095251 (Running)
PulseSinks:
 Error: command ['pacmd', 'list-sinks'] failed with exit code 1: Home directory /home/rsandu not ours.
 No PulseAudio daemon running, or not running as session daemon.
PulseSources:
 Error: command ['pacmd', 'list-sources'] failed with exit code 1: Home directory /home/rsandu not ours.
 No PulseAudio daemon running, or not running as session daemon.
RfKill:
 0: hci0: Bluetooth
  Soft blocked: no
  Hard blocked: no
RunningIncompatibleAddons: False
SourcePackage: thunderbird
UpgradeStatus: Upgraded to oneiric on 2011-10-14 (110 days ago)
WpaSupplicantLog:

dmi.bios.date: 10/27/2008
dmi.bios.vendor: Award Software International, Inc.
dmi.bios.version: FDa
dmi.board.name: EP31-DS3L
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: x.x
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.modalias: dmi:bvnAwardSoftwareInternational,Inc.:bvrFDa:bd10/27/2008:svnGigabyteTechnologyCo.,Ltd.:pnEP31-DS3L:pvr:rvnGigabyteTechnologyCo.,Ltd.:rnEP31-DS3L:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvr:
dmi.product.name: EP31-DS3L
dmi.sys.vendor: Gigabyte Technology Co., Ltd.

[Tiberiu C. Turbureanu (tct)]

Created attachment 585129
Launch Application dialog when pressing Alt Gr from Message Compose Windows

User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:9.0) Gecko/20100101 Firefox/9.0
Build ID: 20111220101134

Steps to reproduce:

0. Open Thunderbird 9.0/9.0.1 from releases.mozilla.org in Fedora GNU/Linux 64bit.
1. Opened window to write a new message (Ctrl + N).
2. Started to write Romanian letters using Alt Gr + letter (a -> ă, s -> ș, t -> ț)

Actual results:

Every press on Alt Gr opens Launch Application dialog.

This happens only in the Message Compose window, not in the rest of Thunderbird windows.

Expected results:

Write ă, ș, ț in the Message Compose window.

[hashemmasoud (wraithlike)]

Should be added under bug 713979 ?

[Tiberiu C. Turbureanu (tct)]

Thanks for the tip, I wrote a comment on traking bug 713979. I hope this bug will be added to the tracker.

[Tiberiu C. Turbureanu (tct)]

It seems Alt Gr is set to open help/support page: http://support.mozillamessaging.com. The Launch Application dialog showed up because I hadn't set a default browser to open links in.

Please confirm.

[Bugzilla2007 (bugzilla2007)]

Ludo, can you CC a Romanian localizer or anyone else who can confirm this bug on a Romanian System that uses the AltGr+letter shortcut system for Romanian characters?

Tiberiu, thanks for filing this bug report and suggesting it for the tracker. I've added your bug to the tracker, but I'm not sure if it belongs there, because I don't fully understand your bug and it seems to be an edge case.

1) Can you please translate all the text of the "Launch application" dialogue shown on attachment 585129 (the title, message, list items, buttons etc.).
2) Is "Launch application" a Thunderbird dialogue, an OS dialogue, or a dialogue of a helper application?
3) Is AltGr + letter shortcut system part of Thunderbird, the OS, or another helper application?
4) Can you give an example in which other UI part of TB AltGr + Letter produces the correct Romanian characters?
5) In the compose window of TB, were AltGr + letter combinations for Romanian letters ever working in a previous version of TB? If yes, what is the most recent version where this was still working?

[Bugzilla2007 (bugzilla2007)]

^^ Ludo, can you CC a Romanian localizer or anyone else who can confirm this bug on a Romanian System that uses the AltGr+letter shortcut system for Romanian characters?
(Sorry for double post, I had a midair-collision with myself... ;-))

[Tiberiu C. Turbureanu (tct)]

(In reply to Thomas D. from comment #4)
> Ludo, can you CC a Romanian localizer or anyone else who can confirm this
> bug on a Romanian System that uses the AltGr+letter shortcut system for
> Romanian characters?

I asked myself on the mailing list:

http://groups.google.com/group/mozilla-ro/browse_thread/thread/9276fd34aab45107

> Tiberiu, thanks for filing this bug report and suggesting it for the
> tracker. I've added your bug to the tracker, but I'm not sure if it belongs
> there, because I don't fully understand your bug and it seems to be an edge
> case.

Let me rephrase: Alt Gr in Message Compose window opens Help (http://support.mozillamessaging.com) in browser.

I probably wouldn't have noticed this if I was not using Alt Gr for special Romanian letters.

> 1) Can you please translate all the text of the "Launch application"
> dialogue shown on attachment 585129 (the title, message, list
> items, buttons etc.).

It's the same with this one on Windows:

http://support.thehunter.com/attachments/token/0tjvjts0ypyvmq0/?name=Firefox-launch-application.png

> 2) Is "Launch application" a Thunderbird dialogue, an OS dialogue, or a
> dialogue of a helper application?

A Thunderbird dialogue. I remember Firefox has the same dialogue. Anyway, the above screenshot proves it's not an OS dialogue.

> 3) Is AltGr + letter shortcut system part of Thunderbird, the OS, or another
> helper application?

Alt Gr + a = ă in all the system (including Thunderbird main window, but in Composer window - there Alt Gr is Help).

> 4) Can you give an example in which other UI part of TB AltGr + Letter
> produces the correct Romanian characters?

Search box in Thunderbird main window.

> 5) In the compose window of TB, were AltGr + letter combinations for
> Romanian letters ever working in a previous version of TB? If yes, what is
> the most recent version where this was still working?

This is the first time I encounter the problem, after upgrading from 8.* to 9.* series.

Anyone using Thunderbird 9.0 on GNU/Linux should be able to confirm this by pressing Alt Gr in Compose Message window.

All other Thunderbird UI parts are working correctly and all other applications in my system.

[Tiberiu C. Turbureanu (tct)]

Talking with Raul, tt seems F1 (Help) is not working at all in my Thunderbird 9. And AltGr does what F1 is supposed to do.

https://support.mozillamessaging.com/en-US/kb/keyboard-shortcuts#os=linux&browser=tb9

[Bugzilla2007 (bugzilla2007)]

Ludo, do you have a GNU/Linux machine for testing with TB9? What happens if you press AltGr in message composition?

[Raul-malea (raul-malea)]

Confirmed in openSUSE 11.4, KDE 4.7.4. for ROMANIAN locale ONLY and Keyboard layout Romanian (default, standard and winkey).

1. Pressing ALTGR key opened help page: http://support.mozillamessaging.com/en-US/home#os=linux&browser=tb9

2. CTRL+SHIFT+K - not working

Perhaps is accesskey problem? Or broken import from Narro?

Alex, please check last import.

[Raul-malea (raul-malea)]

Tibi, window Launch Application is opened because you don't have set default browser .
Also, romanian character ă ș ț â î are shown in Message Compose window.

[Raul-malea (raul-malea)]

Same problem in Tb 10 (Beta).
Also with us-USA keyboard - ALTGR + A opened menu Ajutor (letter A is underlined).
Perhaps keys is interchanged: CTL - ALTGR. ?

[Tiberiu C. Turbureanu (tct)]

(In reply to Raul Malea from comment #10)
> Tibi, window Launch Application is opened because you don't have set default
> browser .
> Also, romanian character ă ș ț â î are shown in Message Compose window.

Yes, I know -- if you tick the check box to remember the browser to use, you can write Romanian special letters, but when you get back to Firefox you find dozens of support.mozillamessaging.com tabs.

The problem is that AltGr does what F1 is supposed to do (open Help/Support). While F1 doesn't work.

But this seems to be a problem only in the Romanian localized version of Thunderbird.

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

I can reproduce it as well so I'll check the localization.

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

Still can't find the problem, reverted to the previous translation and no luck, so any help is appreciated.

[Tiberiu C. Turbureanu (tct)]

Well, I guess it's somehow related to Romanian localization. Can other Thunderbird users reproduce the bug with a different localization?

Please note I am not using the add-on (I guess the translation and keyboard shortcuts came from Fedora distribution).

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

Fixed in http://hg.mozilla.org/releases/l10n/mozilla-beta/ro/rev/cb9a152bd6a2 for beta.

[Tiberiu C. Turbureanu (tct)]

Please see upstream bug report: https://bugzilla.mozilla.org/show_bug.cgi?id=714437

Probably Ubuntu haven't packaged yet the fixed version.

[Răzvan Sandu (razvan-sandu)]

Hello,

As commented above, this bug seem to be fixed in http://hg.mozilla.org/releases/l10n/mozilla-beta/ro/rev/cb9a152bd6a2 (thanks to Alexandru Szasz !)

Any chance to see this fixed in Ubuntu 11.10 and beyond, please ? It's really VERY annonying for anyone composing Romanian messages in current version of Ubuntu...

Regards,
Răzvan

[Răzvan Sandu (rsandu2007)]

I may confirm that this annoying bug is still present in the new Ubuntu 12.04 Precise Pangolin :-(

Răzvan

[Mozilla-bugs-micahscomputing (mozilla-bugs-micahscomputing)]

Is this resolved? Ubuntu is still getting reports with Thunderbird 11.

[Standard8 (mbanner)]

Looks like this is a localisation issue, so moving it across.

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

I can reproduce it in 11.0.1, so I'll look into it.

[Micah Gersten (micahg)]

Upstream is working on this, so I'm marking this as triaged.

[Ludovic-mozilla (ludovic-mozilla)]

*** Bug 752189 has been marked as a duplicate of this bug. ***

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

Fixed in Aurora, http://hg.mozilla.org/releases/l10n/mozilla-aurora/ro/rev/f9378a9d3dba
Will need to bring the translations up to date before doing a signoff.

However, this looks like a general bug, putting a letter instead of a code (VK_F1) in the openHelp.commandkey screws things up in an unexpected way.

[0k53dmx9cig8-490s-f830mk0e7z07 (0k53dmx9cig8-490s-f830mk0e7z07)]

Signed off in the dashboard with Aurora. Not sure if it makes sense to commit this in beta as well.

[Sebastien Bacher (seb128)]

The issue should be fixed in the quantal version, it will be fixed in the other series with the next updates

[dino99 (9d9)]

https://wiki.ubuntu.com/Releases

supposing the upstream fixes been backported now.