USB stick can't be detected

Bug #2040948 reported by Kevin Yeh
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Triaged
Medium
Unassigned
Focal
Fix Committed
Medium
Unassigned
Jammy
Fix Committed
Medium
Unassigned
Mantic
Fix Committed
Medium
Unassigned
Noble
Triaged
Medium
Unassigned
linux-signed-hwe-5.15 (Ubuntu)
Focal
New
Undecided
Unassigned
Jammy
New
Undecided
Unassigned
Mantic
New
Undecided
Unassigned
Noble
Won't Fix
Undecided
Unassigned
linux-signed-oem-6.1 (Ubuntu)
Focal
New
Undecided
Unassigned
Jammy
New
Undecided
Unassigned
Mantic
New
Undecided
Unassigned
Noble
Won't Fix
Medium
Kai-Heng Feng

Bug Description

[Summary]

During SRU testing, I found some of devices failed to run the usb test, when I re-plugged the usb stick, it can be detected, but after rebooting, usb stick is gone again.

I did some further checks and found that If I power cycle the device, it can be detected again.

It seems to happen on the device plugged with a Sandisk usb stick.

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: linux-image-6.1.0-1025-oem 6.1.0-1025.25
ProcVersionSignature: Ubuntu 6.1.0-1025.25-oem 6.1.57
Uname: Linux 6.1.0-1025-oem x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
CasperMD5json:
 {
   "result": "skip"
 }
Date: Thu Oct 26 10:37:58 2023
DistributionChannelDescriptor:
 # This is the distribution channel descriptor for the OEM CDs
 # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor
 canonical-oem-somerville-jammy-amd64-20220504-33+jellyfish-lapras+X64
InstallationDate: Installed on 2023-09-04 (51 days ago)
InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - somerville-jammy-amd64-20220504-33
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: linux-signed-oem-6.1
UpgradeStatus: No upgrade log present (probably fresh install)

Revision history for this message
Kevin Yeh (kevinyeh) wrote :
Changed in linux-signed-oem-6.1 (Ubuntu):
importance: Undecided → Medium
assignee: nobody → Kai-Heng Feng (kaihengfeng)
Kevin Yeh (kevinyeh)
tags: added: cert-sru
Changed in linux-signed-oem-6.1 (Ubuntu):
status: New → In Progress
Changed in linux-signed-oem-6.1 (Ubuntu):
status: In Progress → Triaged
Revision history for this message
Kai-Heng Feng (kaihengfeng) wrote :

Proposed fix:
https://<email address hidden>/T/#u

Changed in linux-signed-hwe-5.15 (Ubuntu):
status: New → Won't Fix
Changed in linux-signed-oem-6.1 (Ubuntu):
status: Triaged → Won't Fix
no longer affects: linux-signed-hwe-5.15 (Ubuntu)
no longer affects: linux-signed-oem-6.1 (Ubuntu)
Stefan Bader (smb)
Changed in linux (Ubuntu Noble):
importance: Undecided → Medium
status: New → Triaged
Changed in linux (Ubuntu Mantic):
importance: Undecided → Medium
status: New → Triaged
Changed in linux (Ubuntu Jammy):
importance: Undecided → Medium
status: New → Triaged
Changed in linux (Ubuntu Focal):
importance: Undecided → Medium
status: New → Triaged
Changed in linux (Ubuntu Focal):
status: Triaged → Fix Committed
Changed in linux (Ubuntu Jammy):
status: Triaged → Fix Committed
Changed in linux (Ubuntu Mantic):
status: Triaged → Fix Committed
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