| 2020-03-03 08:53:17 |
Alex Tu |
bug |
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added bug |
| 2020-03-03 08:53:41 |
Alex Tu |
bug task added |
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oem-priority |
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| 2020-03-03 08:53:46 |
Alex Tu |
oem-priority: assignee |
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Alex Tu (alextu) |
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| 2020-03-03 08:54:37 |
Alex Tu |
attachment added |
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Screenshot from 2020-03-03 16-49-54.png https://bugs.launchpad.net/oem-priority/+bug/1865845/+attachment/5332968/+files/Screenshot%20from%202020-03-03%2016-49-54.png |
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| 2020-03-03 08:57:29 |
Alex Tu |
attachment added |
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Screenshot from 2020-03-03 11-13-25.png https://bugs.launchpad.net/oem-priority/+bug/1865845/+attachment/5332971/+files/Screenshot%20from%202020-03-03%2011-13-25.png |
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| 2020-03-03 08:59:27 |
Alex Tu |
bug |
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added subscriber Rex Tsai |
| 2020-03-03 09:22:19 |
Rex Tsai |
summary |
no fingerprint enrolling progress information |
No UI indication for fingerprint enrolling progress |
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| 2020-03-03 09:32:42 |
Sebastien Bacher |
tags |
amd64 apport-bug focal third-party-packages |
amd64 apport-bug focal rls-ff-incoming third-party-packages |
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| 2020-03-04 17:36:17 |
Sebastien Bacher |
gnome-control-center (Ubuntu): importance |
Undecided |
Low |
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| 2020-03-04 17:36:17 |
Sebastien Bacher |
gnome-control-center (Ubuntu): status |
New |
Incomplete |
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| 2020-03-10 10:43:04 |
Alex Tu |
attachment added |
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gnome-control-center.log https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1865845/+attachment/5335239/+files/gnome-control-center.log |
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| 2020-03-10 10:43:17 |
Alex Tu |
attachment added |
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journalctl.log https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1865845/+attachment/5335240/+files/journalctl.log |
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| 2020-03-24 14:52:48 |
Martin Wimpress |
gnome-control-center (Ubuntu): assignee |
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Marco Trevisan (Treviño) (3v1n0) |
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| 2020-03-24 14:53:39 |
Iain Lane |
nominated for series |
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Ubuntu Focal |
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| 2020-03-24 14:53:39 |
Iain Lane |
bug task added |
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gnome-control-center (Ubuntu Focal) |
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| 2020-03-24 14:53:57 |
Iain Lane |
tags |
amd64 apport-bug focal rls-ff-incoming third-party-packages |
amd64 apport-bug focal third-party-packages |
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| 2020-03-26 01:04:31 |
Marco Trevisan (Treviño) |
summary |
No UI indication for fingerprint enrolling progress |
[UIFe] No UI indication for fingerprint enrolling progress |
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| 2020-03-26 01:07:56 |
Marco Trevisan (Treviño) |
summary |
[UIFe] No UI indication for fingerprint enrolling progress |
[UIFe] No UI indication for fingerprint enrolling progress, no way to enroll multiple fingers |
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| 2020-03-26 01:22:53 |
Marco Trevisan (Treviño) |
description |
there is no progress information shows to user while enrolling fingerprint.
It might confuse user thinking it as freeze failure.
steps:
1. enroll fingerprint in gnome-control-center
2. click 'Next' on the enrolling page
3. There is no message tell user that it need at least 12 times touching fingerprint.
4. user press fingerprint for 5 times, there is no way to cancel enrolling.
5. user wait for timeout and get error message for timeout notification.
6. after 5. user page of setting will always failed and show no user found.
So, the suggestion would be:
1. remind user to press 12 times on fingerprint for step 3.
2. show the progress during user pressing fingerprint for step 4.
And this also introduce some critical issue of step 6 that user page in settings failed forever.
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: gnome-control-center 1:3.35.91-0ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 3 16:44:13 2020
InstallationDate: Installed on 2020-03-02 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200301)
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install) |
There is no progress information shows to user while enrolling fingerprint if the number of required enrollment steps is greater than 10.
It might confuse user thinking it as freeze failure.
Also it's not possible to enroll more than one finger.
steps:
1. enroll fingerprint in gnome-control-center
2. click 'Next' on the enrolling page
3. There is no message tell user that it need at least 12 times touching fingerprint.
4. user press fingerprint for 5 times, there is no way to cancel enrolling.
5. user wait for timeout and get error message for timeout notification.
6. after 5. user page of setting will always failed and show no user found.
And this also introduce some critical issue of step 6 that user page in settings failed forever.
However if the enrollment succeeds:
7. If trying to add a new fingerprint, the user is forced to delete its enrolled prints
So, the suggestion would be:
1. remind user to press 12 times on fingerprint for step 3.
2. show the progress during user pressing fingerprint for step 4.
3. Allow to enroll more fingers
As per this, GNOME design has produced some artwork that we want to implement to fix all these issues:
- https://gitlab.gnome.org/Teams/Design/settings-mockups/-/issues/18
There will be few new strings, although most of the action events are already covered by the fprintd translations.
UI will change quite a lot, but the current documentation [1] should not be affected by the change, being quite generic, but in case it might be updated to be clearer.
[1] https://help.ubuntu.com/19.10/ubuntu-help/session-fingerprint.html
----
ProblemType: BugDistroRelease: Ubuntu 20.04
Package: gnome-control-center 1:3.35.91-0ubuntu2
ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18
Uname: Linux 5.4.0-14-generic x86_64
ApportVersion: 2.20.11-0ubuntu18
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Mar 3 16:44:13 2020
InstallationDate: Installed on 2020-03-02 (1 days ago)
InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200301)SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install) |
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| 2020-03-26 01:28:02 |
Marco Trevisan (Treviño) |
gnome-control-center (Ubuntu Focal): status |
Incomplete |
Triaged |
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| 2020-03-26 01:28:12 |
Marco Trevisan (Treviño) |
gnome-control-center (Ubuntu Focal): status |
Triaged |
In Progress |
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| 2020-03-26 01:28:40 |
Marco Trevisan (Treviño) |
bug |
|
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added subscriber Ubuntu Release Team |
| 2020-04-14 08:42:39 |
Iain Lane |
removed subscriber Ubuntu Release Team |
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| 2020-04-16 15:23:18 |
Marco Trevisan (Treviño) |
summary |
[UIFe] No UI indication for fingerprint enrolling progress, no way to enroll multiple fingers |
No UI indication for more than 10 fingerprint enrolling progress |
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| 2020-04-16 22:50:02 |
Launchpad Janitor |
gnome-control-center (Ubuntu Focal): status |
In Progress |
Fix Released |
|
| 2020-06-10 08:45:35 |
Alex Tu |
oem-priority: status |
New |
Fix Released |
|
