Activity log for bug #1865845

Date Who What changed Old value New value Message
2020-03-03 08:53:17 Alex Tu bug added bug
2020-03-03 08:53:41 Alex Tu bug task added oem-priority
2020-03-03 08:53:46 Alex Tu oem-priority: assignee Alex Tu (alextu)
2020-03-03 08:54:37 Alex Tu attachment added Screenshot from 2020-03-03 16-49-54.png https://bugs.launchpad.net/oem-priority/+bug/1865845/+attachment/5332968/+files/Screenshot%20from%202020-03-03%2016-49-54.png
2020-03-03 08:57:29 Alex Tu attachment added Screenshot from 2020-03-03 11-13-25.png https://bugs.launchpad.net/oem-priority/+bug/1865845/+attachment/5332971/+files/Screenshot%20from%202020-03-03%2011-13-25.png
2020-03-03 08:59:27 Alex Tu bug added subscriber Rex Tsai
2020-03-03 09:22:19 Rex Tsai summary no fingerprint enrolling progress information No UI indication for fingerprint enrolling progress
2020-03-03 09:32:42 Sebastien Bacher tags amd64 apport-bug focal third-party-packages amd64 apport-bug focal rls-ff-incoming third-party-packages
2020-03-04 17:36:17 Sebastien Bacher gnome-control-center (Ubuntu): importance Undecided Low
2020-03-04 17:36:17 Sebastien Bacher gnome-control-center (Ubuntu): status New Incomplete
2020-03-10 10:43:04 Alex Tu attachment added gnome-control-center.log https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1865845/+attachment/5335239/+files/gnome-control-center.log
2020-03-10 10:43:17 Alex Tu attachment added journalctl.log https://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/1865845/+attachment/5335240/+files/journalctl.log
2020-03-24 14:52:48 Martin Wimpress  gnome-control-center (Ubuntu): assignee Marco Trevisan (Treviño) (3v1n0)
2020-03-24 14:53:39 Iain Lane nominated for series Ubuntu Focal
2020-03-24 14:53:39 Iain Lane bug task added gnome-control-center (Ubuntu Focal)
2020-03-24 14:53:57 Iain Lane tags amd64 apport-bug focal rls-ff-incoming third-party-packages amd64 apport-bug focal third-party-packages
2020-03-26 01:04:31 Marco Trevisan (Treviño) summary No UI indication for fingerprint enrolling progress [UIFe] No UI indication for fingerprint enrolling progress
2020-03-26 01:07:56 Marco Trevisan (Treviño) summary [UIFe] No UI indication for fingerprint enrolling progress [UIFe] No UI indication for fingerprint enrolling progress, no way to enroll multiple fingers
2020-03-26 01:22:53 Marco Trevisan (Treviño) description there is no progress information shows to user while enrolling fingerprint. It might confuse user thinking it as freeze failure. steps: 1. enroll fingerprint in gnome-control-center 2. click 'Next' on the enrolling page 3. There is no message tell user that it need at least 12 times touching fingerprint. 4. user press fingerprint for 5 times, there is no way to cancel enrolling. 5. user wait for timeout and get error message for timeout notification. 6. after 5. user page of setting will always failed and show no user found. So, the suggestion would be: 1. remind user to press 12 times on fingerprint for step 3. 2. show the progress during user pressing fingerprint for step 4. And this also introduce some critical issue of step 6 that user page in settings failed forever. ProblemType: Bug DistroRelease: Ubuntu 20.04 Package: gnome-control-center 1:3.35.91-0ubuntu2 ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18 Uname: Linux 5.4.0-14-generic x86_64 ApportVersion: 2.20.11-0ubuntu18 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Mar 3 16:44:13 2020 InstallationDate: Installed on 2020-03-02 (1 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200301) SourcePackage: gnome-control-center UpgradeStatus: No upgrade log present (probably fresh install) There is no progress information shows to user while enrolling fingerprint if the number of required enrollment steps is greater than 10. It might confuse user thinking it as freeze failure. Also it's not possible to enroll more than one finger. steps: 1. enroll fingerprint in gnome-control-center 2. click 'Next' on the enrolling page 3. There is no message tell user that it need at least 12 times touching fingerprint. 4. user press fingerprint for 5 times, there is no way to cancel enrolling. 5. user wait for timeout and get error message for timeout notification. 6. after 5. user page of setting will always failed and show no user found. And this also introduce some critical issue of step 6 that user page in settings failed forever. However if the enrollment succeeds: 7. If trying to add a new fingerprint, the user is forced to delete its enrolled prints So, the suggestion would be: 1. remind user to press 12 times on fingerprint for step 3. 2. show the progress during user pressing fingerprint for step 4. 3. Allow to enroll more fingers As per this, GNOME design has produced some artwork that we want to implement to fix all these issues: - https://gitlab.gnome.org/Teams/Design/settings-mockups/-/issues/18 There will be few new strings, although most of the action events are already covered by the fprintd translations. UI will change quite a lot, but the current documentation [1] should not be affected by the change, being quite generic, but in case it might be updated to be clearer. [1] https://help.ubuntu.com/19.10/ubuntu-help/session-fingerprint.html ---- ProblemType: BugDistroRelease: Ubuntu 20.04 Package: gnome-control-center 1:3.35.91-0ubuntu2 ProcVersionSignature: Ubuntu 5.4.0-14.17-generic 5.4.18 Uname: Linux 5.4.0-14-generic x86_64 ApportVersion: 2.20.11-0ubuntu18 Architecture: amd64 CurrentDesktop: ubuntu:GNOME Date: Tue Mar 3 16:44:13 2020 InstallationDate: Installed on 2020-03-02 (1 days ago) InstallationMedia: Ubuntu 20.04 LTS "Focal Fossa" - Alpha amd64 (20200301)SourcePackage: gnome-control-center UpgradeStatus: No upgrade log present (probably fresh install)
2020-03-26 01:28:02 Marco Trevisan (Treviño) gnome-control-center (Ubuntu Focal): status Incomplete Triaged
2020-03-26 01:28:12 Marco Trevisan (Treviño) gnome-control-center (Ubuntu Focal): status Triaged In Progress
2020-03-26 01:28:40 Marco Trevisan (Treviño) bug added subscriber Ubuntu Release Team
2020-04-14 08:42:39 Iain Lane removed subscriber Ubuntu Release Team
2020-04-16 15:23:18 Marco Trevisan (Treviño) summary [UIFe] No UI indication for fingerprint enrolling progress, no way to enroll multiple fingers No UI indication for more than 10 fingerprint enrolling progress
2020-04-16 22:50:02 Launchpad Janitor gnome-control-center (Ubuntu Focal): status In Progress Fix Released
2020-06-10 08:45:35 Alex Tu oem-priority: status New Fix Released