iwlwifi firmware version: 36.77d01142.0 crashing on association

Bug #1846264 reported by Sergio Schvezov on 2019-10-01
This bug affects 2 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
linux-oem (Ubuntu)
linux-oem-osp1 (Ubuntu)

Bug Description

[ 942.984542] Hardware name: Dell Inc. XPS 13 9350/, BIOS 1.10.1 01/22/2019

Might be similar to LP: #1808389

ProblemType: Bug
DistroRelease: Ubuntu 19.10
Package: linux-firmware 1.182
ProcVersionSignature: Ubuntu 5.3.0-13.14-generic 5.3.0
Uname: Linux 5.3.0-13-generic x86_64
ApportVersion: 2.20.11-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Tue Oct 1 16:47:11 2019

InstallationDate: Installed on 2019-09-23 (8 days ago)
InstallationMedia: Ubuntu 19.10 "Eoan Ermine" - Alpha amd64 (20190917)
PackageArchitecture: all
SourcePackage: linux-firmware
UpgradeStatus: No upgrade log present (probably fresh install)

Sergio Schvezov (sergiusens) wrote :
Sergio Schvezov (sergiusens) wrote :
Download full text (15.5 KiB)

[ 860.251207] wlp58s0: authenticate with 60:1d:91:13:fc:6a
[ 860.252223] wlp58s0: send auth to 60:1d:91:13:fc:6a (try 1/3)
[ 860.321509] wlp58s0: authenticated
[ 860.325334] wlp58s0: associate with 60:1d:91:13:fc:6a (try 1/3)
[ 860.340432] wlp58s0: RX AssocResp from 60:1d:91:13:fc:6a (capab=0x431 status=0 aid=4)
[ 860.350124] wlp58s0: associated
[ 872.618295] wlp58s0: deauthenticating from 60:1d:91:13:fc:6a by local choice (Reason: 3=DEAUTH_LEAVING)
[ 886.705314] Intel(R) Wireless WiFi driver for Linux
[ 886.705318] Copyright(c) 2003- 2015 Intel Corporation
[ 886.712693] iwlwifi 0000:3a:00.0: Found debug destination: EXTERNAL_DRAM
[ 886.712698] iwlwifi 0000:3a:00.0: Found debug configuration: 0
[ 886.713754] iwlwifi 0000:3a:00.0: loaded firmware version 36.77d01142.0 op_mode iwlmvm
[ 886.731613] iwlwifi 0000:3a:00.0: Detected Intel(R) Dual Band Wireless AC 8260, REV=0x208
[ 886.739172] iwlwifi 0000:3a:00.0: Applying debug destination EXTERNAL_DRAM
[ 886.739749] iwlwifi 0000:3a:00.0: Allocated 0x00400000 bytes for firmware monitor.
[ 886.806451] iwlwifi 0000:3a:00.0: base HW address: e4:a4:71:35:48:9b
[ 886.882436] ieee80211 phy2: Selected rate control algorithm 'iwl-mvm-rs'
[ 886.908026] thermal thermal_zone11: failed to read out thermal zone (-61)
[ 886.931160] iwlwifi 0000:3a:00.0 wlp58s0: renamed from wlan0
[ 887.018110] iwlwifi 0000:3a:00.0: Applying debug destination EXTERNAL_DRAM
[ 887.164128] iwlwifi 0000:3a:00.0: Applying debug destination EXTERNAL_DRAM
[ 887.242350] iwlwifi 0000:3a:00.0: FW already configured (0) - re-configuring
[ 890.777475] iwlwifi 0000:3a:00.0: Microcode SW error detected. Restarting 0x82000000.
[ 890.777611] iwlwifi 0000:3a:00.0: Start IWL Error Log Dump:
[ 890.777613] iwlwifi 0000:3a:00.0: Status: 0x00000080, count: 6
[ 890.777615] iwlwifi 0000:3a:00.0: Loaded firmware version: 36.77d01142.0
[ 890.777617] iwlwifi 0000:3a:00.0: 0x00000038 | BAD_COMMAND
[ 890.777618] iwlwifi 0000:3a:00.0: 0x000002F0 | trm_hw_status0
[ 890.777620] iwlwifi 0000:3a:00.0: 0x00000000 | trm_hw_status1
[ 890.777621] iwlwifi 0000:3a:00.0: 0x00024200 | branchlink2
[ 890.777623] iwlwifi 0000:3a:00.0: 0x00039872 | interruptlink1
[ 890.777624] iwlwifi 0000:3a:00.0: 0x00000000 | interruptlink2
[ 890.777626] iwlwifi 0000:3a:00.0: 0x00320405 | data1
[ 890.777627] iwlwifi 0000:3a:00.0: 0x00000033 | data2
[ 890.777628] iwlwifi 0000:3a:00.0: 0x00000033 | data3
[ 890.777630] iwlwifi 0000:3a:00.0: 0x0009C1F6 | beacon time
[ 890.777631] iwlwifi 0000:3a:00.0: 0x00363FBD | tsf low
[ 890.777632] iwlwifi 0000:3a:00.0: 0x00000000 | tsf hi
[ 890.777634] iwlwifi 0000:3a:00.0: 0x00000000 | time gp1
[ 890.777635] iwlwifi 0000:3a:00.0: 0x00363FBE | time gp2
[ 890.777636] iwlwifi 0000:3a:00.0: 0x00000001 | uCode revision type
[ 890.777638] iwlwifi 0000:3a:00.0: 0x00000024 | uCode version major
[ 890.777639] iwlwifi 0000:3a:00.0: 0x77D01142 | uCode version minor
[ 890.777640] iwlwifi 0000:3a:00.0: 0x00000201 | hw version
[ 890.777642] iwlwifi 0000:3a:00.0: 0x18489008 | board version
[ 890.777643] iwlwifi 0000:3a:00.0: 0x00320405 | hcmd
[ 890.777644] iwlwifi 0000:3a:00.0: 0x00022080 | isr0
[ 890.77...

You-Sheng Yang (vicamo) wrote :

Hi, could you try backport-iwlwifi-dkms package fro my ppa https://launchpad.net/~vicamo/+archive/ubuntu/backport-iwlwifi-dkms . This ppa contains some packages from latest intel backport-iwlwifi tree HEAD.

You-Sheng Yang (vicamo) on 2019-10-03
tags: added: ubuntu-certified
You-Sheng Yang (vicamo) wrote :

Could you also attach full dmesg since boot `journalctl -b` and `sudo lspci -vvnn` output?

You-Sheng Yang (vicamo) on 2019-10-09
tags: removed: ubuntu-certified
You-Sheng Yang (vicamo) wrote :

XPS 13 9350 is not found in Ubuntu-certified directory. Removed the tag.

Besides, I thought it should[1] equips DW1820A 2x2 802.11ac 2.4/5GHz, which should be compatible with Broadcom BCM4350[2], but your log shows as Intel® Dual Band Wireless-AC 8260. Is that an manually upgraded one? From the support page[3] it shows that's only compatible with XPS 15 9550 and Precision 5510.

[1]: https://www.techadvisor.co.uk/review/laptops/dell-xps-13-9350-review-3605875/
[2]: https://wikidevi.com/wiki/Dell_Wireless_1820A_(DW1820A)
[3]: https://www.dell.com/support/home/gh/en/ghdhs1/drivers/driversdetails?driverid=tm8tm

Changed in linux-firmware (Ubuntu):
status: New → Incomplete
brett hassall (brett-hassall) wrote :

I'm seeing what appears to be the same problem booting Eoan (kernel 5.3.0-18, Dell Precision 3510, wifi pci id 8086:24f3 ).

If I hide iwlwifi-8000C-36.ucode the system will boot normally with 8000C-34 and wifi seems to be working ok.

The same laptop is dual booted with Bionic HWE 03 - no problems with 8000C-36

You-Sheng Yang (vicamo) wrote :

Hi, could you try mainline kernel v5.4-rc2[1]? I believe this is a duplicate of bug 1846016.

[1]: https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc2/

You-Sheng Yang (vicamo) on 2019-10-18
no longer affects: linux-firmware (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1846264

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
You-Sheng Yang (vicamo) wrote :

Oops, I should set affected projects/series in bug 1846016 instead since this is to be marked as duplicated. :X

brett hassall (brett-hassall) wrote :

Confirm resolved with 5.4.0-050400rc2-generic

Thank you for your help.

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