| 2017-01-06 00:23:31 |
Andrew McLeod |
bug |
|
|
added bug |
| 2017-02-22 16:08:51 |
Launchpad Janitor |
alsa-driver (Ubuntu): status |
New |
Confirmed |
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| 2017-02-22 16:11:01 |
spike speigel |
bug |
|
|
added subscriber spike speigel |
| 2017-04-04 12:42:14 |
spike speigel |
bug task added |
|
pulseaudio (Ubuntu) |
|
| 2017-04-14 00:33:20 |
spike speigel |
tags |
|
9360 alsa dell headphones pulse realtek xenial xps |
|
| 2017-04-23 11:21:12 |
Launchpad Janitor |
pulseaudio (Ubuntu): status |
New |
Confirmed |
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| 2017-04-28 09:37:50 |
Esokrates |
bug |
|
|
added subscriber Kai-Heng Feng |
| 2017-04-28 10:51:32 |
Esokrates |
attachment added |
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lshw https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4869101/+files/lshw |
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| 2017-04-28 11:55:32 |
Esokrates |
attachment added |
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hwinfo https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4869155/+files/hwinfo |
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| 2017-04-28 11:55:36 |
Esokrates |
attachment added |
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hwinfo https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4869156/+files/hwinfo |
|
| 2017-04-30 16:50:23 |
Esokrates |
attachment removed |
hwinfo https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4869156/+files/hwinfo |
|
|
| 2017-05-08 03:24:47 |
spike speigel |
tags |
9360 alsa dell headphones pulse realtek xenial xps |
9360 alsa dell headphones pulse realtek xenial xps zesty |
|
| 2017-05-08 14:30:00 |
spike speigel |
bug task added |
|
pulseaudio |
|
| 2017-05-08 14:30:42 |
spike speigel |
affects |
pulseaudio |
dell-sputnik |
|
| 2017-05-08 18:13:51 |
Jared Dominguez |
dell-sputnik: status |
New |
Incomplete |
|
| 2017-05-08 18:15:36 |
Jared Dominguez |
dell-sputnik: status |
Incomplete |
Invalid |
|
| 2017-05-09 01:35:08 |
spike speigel |
bug task deleted |
dell-sputnik |
|
|
| 2017-05-17 12:57:13 |
Esokrates |
bug |
|
|
added subscriber Esokrates |
| 2017-05-19 07:37:52 |
Daniel van Vugt |
bug task added |
|
linux (Ubuntu) |
|
| 2017-05-19 07:38:49 |
Daniel van Vugt |
linux (Ubuntu): importance |
Undecided |
Medium |
|
| 2017-05-19 07:40:26 |
Daniel van Vugt |
linux (Ubuntu): status |
New |
Confirmed |
|
| 2017-05-19 07:40:30 |
Daniel van Vugt |
alsa-driver (Ubuntu): importance |
Undecided |
Medium |
|
| 2017-05-19 07:40:35 |
Daniel van Vugt |
pulseaudio (Ubuntu): importance |
Undecided |
Medium |
|
| 2017-05-24 16:40:25 |
Esokrates |
bug |
|
|
added subscriber Daniel van Vugt |
| 2017-05-25 09:59:01 |
Daniel van Vugt |
linux (Ubuntu): assignee |
|
Kai-Heng Feng (kaihengfeng) |
|
| 2017-05-26 09:17:02 |
Daniel van Vugt |
summary |
XPS 13 9360, Realtek ALC3246, Headphone audio hiss |
XPS 13 9360 and 9350, Realtek ALC3246, Headphone audio hiss |
|
| 2017-05-26 11:39:12 |
Daniel van Vugt |
bug task added |
|
dell-sputnik |
|
| 2017-05-26 15:26:47 |
Kai-Heng Feng |
bug |
|
|
added subscriber Kailiang Yang |
| 2017-05-31 05:12:33 |
Kai-Heng Feng |
bug |
|
|
added subscriber Mario Limonciello |
| 2017-06-16 09:23:48 |
Esokrates |
dell-sputnik: status |
New |
Confirmed |
|
| 2017-06-20 03:26:11 |
Kai-Heng Feng |
linux (Ubuntu): status |
Confirmed |
In Progress |
|
| 2017-06-20 06:43:44 |
Daniel van Vugt |
tags |
9360 alsa dell headphones pulse realtek xenial xps zesty |
9350 9360 alsa artful dell headphones pulse realtek xenial xps zesty |
|
| 2017-06-21 06:37:46 |
Taihsiang Ho |
tags |
9350 9360 alsa artful dell headphones pulse realtek xenial xps zesty |
201507-18777 9350 9360 alsa artful dell headphones pulse realtek taipei-lab xenial xps zesty |
|
| 2017-06-21 06:37:59 |
Taihsiang Ho |
tags |
201507-18777 9350 9360 alsa artful dell headphones pulse realtek taipei-lab xenial xps zesty |
201507-18777 9350 9360 alsa artful dell headphones oem-sru pulse realtek taipei-lab xenial xps zesty |
|
| 2017-06-21 09:07:25 |
Esokrates |
attachment added |
|
dmesg.txt https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4900166/+files/dmesg.txt |
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| 2017-06-21 11:40:15 |
Esokrates |
attachment added |
|
new.txt https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/1654448/+attachment/4900217/+files/new.txt |
|
| 2017-07-04 08:35:16 |
Kai-Heng Feng |
linux (Ubuntu): status |
In Progress |
Won't Fix |
|
| 2017-07-07 22:32:57 |
Leonard Lausen |
bug |
|
|
added subscriber Leonard Lausen |
| 2017-09-19 21:49:59 |
Blake Riley |
bug |
|
|
added subscriber Blake Riley |
| 2017-11-11 21:25:44 |
no 0ne |
bug |
|
|
added subscriber no 0ne |
| 2017-11-29 23:50:42 |
Mitar |
bug |
|
|
added subscriber Mitar |
| 2017-12-12 19:33:44 |
Dzjkb |
bug |
|
|
added subscriber Dzjkb |
| 2018-01-05 19:17:52 |
Ishan |
bug |
|
|
added subscriber Ishan |
| 2018-08-12 08:33:47 |
Tim Edwards |
bug |
|
|
added subscriber Tim Edwards |
| 2018-10-24 08:17:26 |
Daniel van Vugt |
tags |
201507-18777 9350 9360 alsa artful dell headphones oem-sru pulse realtek taipei-lab xenial xps zesty |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab xenial xps |
|
| 2019-01-07 09:33:59 |
Daniel van Vugt |
summary |
XPS 13 9360 and 9350, Realtek ALC3246, Headphone audio hiss |
XPS 13 9350, 9360 and 9370 headphone audio hiss |
|
| 2019-01-07 09:34:53 |
Daniel van Vugt |
summary |
XPS 13 9350, 9360 and 9370 headphone audio hiss |
Dell XPS 13 9350, 9360 and 9370 headphone audio hiss |
|
| 2019-02-25 01:41:31 |
Daniel van Vugt |
summary |
Dell XPS 13 9350, 9360 and 9370 headphone audio hiss |
Dell XPS 13 9350/9360 headphone audio hiss |
|
| 2019-09-08 19:42:31 |
caoilte |
bug |
|
|
added subscriber caoilte |
| 2019-10-15 14:13:07 |
Dig Digger |
bug |
|
|
added subscriber Dig Digger |
| 2019-10-17 09:02:30 |
Daniel van Vugt |
linux (Ubuntu): status |
Won't Fix |
In Progress |
|
| 2019-11-13 07:05:22 |
Kai-Heng Feng |
bug task deleted |
pulseaudio (Ubuntu) |
|
|
| 2019-11-13 07:05:25 |
Kai-Heng Feng |
bug task deleted |
alsa-driver (Ubuntu) |
|
|
| 2019-11-13 07:05:34 |
Kai-Heng Feng |
bug task deleted |
dell-sputnik |
|
|
| 2019-11-13 07:11:06 |
Kai-Heng Feng |
description |
Pertaining to 16.04 on a dell XPS 13 9360
ii alsa-base 1.0.25+dfsg-0ubuntu5
Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.
When headphones are plugged in, there is a clearly audible hiss (white noise). This is present as soon as the headphones are plugged in, whether 'headphones' or 'headset' are selected from the pop-up box.
Using alsamixer to debug the issue reveals that it is related to "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If this is changed to:
10.00, 10.00 (one notch up) the hiss disappears.
20.00, 20.00 cause a louder hiss and
30.00, 30.00 causes an even louder hiss with high frequency audio artifacts.
When the headphones are removed and plugged back in the Headphone Mic Boost setting returns to dB gain 0 and the problem also returns.
This (problem and workaround) has been reported in the wild: https://news.ycombinator.com/item?id=13050843 and https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/ for example |
=== SRU Justification ===
[Impact]
XPS 13 9350/9360 has unbearlbe headphone noise after recent kernel
updates.
[Fix]
Lock Headphone Mic Boost level to 1 as an workaround to solve the issue.
[Test]
Plug a headphone to audio jack, the noise is really bad.
After applying the patch the noise is gone.
[Regression Potenial]
Low. This change only targets to 2 systems, so it has limited impact.
=== Original Bug Report ===
Pertaining to 16.04 on a dell XPS 13 9360
ii alsa-base 1.0.25+dfsg-0ubuntu5
Advanced Linux Sound Architecture Driver Version k4.4.0-57-generic.
When headphones are plugged in, there is a clearly audible hiss (white noise). This is present as soon as the headphones are plugged in, whether 'headphones' or 'headset' are selected from the pop-up box.
Using alsamixer to debug the issue reveals that it is related to "Headphone Mic Boost" - the default setting is: dB gain 0.00, 0.00. If this is changed to:
10.00, 10.00 (one notch up) the hiss disappears.
20.00, 20.00 cause a louder hiss and
30.00, 30.00 causes an even louder hiss with high frequency audio artifacts.
When the headphones are removed and plugged back in the Headphone Mic Boost setting returns to dB gain 0 and the problem also returns.
This (problem and workaround) has been reported in the wild: https://news.ycombinator.com/item?id=13050843 and https://www.reddit.com/r/Dell/comments/4j1zz4/headphones_have_static_noise_with_ubuntu_1604_on/ for example |
|
| 2019-11-13 07:12:11 |
Kai-Heng Feng |
linux (Ubuntu): assignee |
Kai-Heng Feng (kaihengfeng) |
|
|
| 2019-11-14 16:24:58 |
Connor Kuehl |
nominated for series |
|
Ubuntu Bionic |
|
| 2019-11-14 16:24:58 |
Connor Kuehl |
bug task added |
|
linux (Ubuntu Bionic) |
|
| 2019-11-14 16:25:29 |
Connor Kuehl |
linux (Ubuntu Bionic): status |
New |
Fix Committed |
|
| 2019-11-14 18:48:24 |
Ubuntu Kernel Bot |
tags |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab xenial xps |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-needed-bionic xenial xps |
|
| 2019-11-28 10:53:48 |
Stefan Bader |
nominated for series |
|
Ubuntu Eoan |
|
| 2019-11-28 10:53:48 |
Stefan Bader |
bug task added |
|
linux (Ubuntu Eoan) |
|
| 2019-11-28 10:53:48 |
Stefan Bader |
nominated for series |
|
Ubuntu Disco |
|
| 2019-11-28 10:53:48 |
Stefan Bader |
bug task added |
|
linux (Ubuntu Disco) |
|
| 2019-11-28 10:53:57 |
Stefan Bader |
linux (Ubuntu Disco): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:01 |
Stefan Bader |
linux (Ubuntu Bionic): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:07 |
Stefan Bader |
linux (Ubuntu Eoan): importance |
Undecided |
Medium |
|
| 2019-11-28 10:54:14 |
Stefan Bader |
linux (Ubuntu Disco): status |
New |
Fix Committed |
|
| 2019-11-29 07:43:20 |
Kai-Heng Feng |
tags |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-needed-bionic xenial xps |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic xenial xps |
|
| 2019-12-02 08:24:19 |
Khaled El Mously |
linux (Ubuntu Eoan): status |
New |
Fix Committed |
|
| 2019-12-02 13:04:55 |
Launchpad Janitor |
linux (Ubuntu Bionic): status |
Fix Committed |
Fix Released |
|
| 2019-12-03 15:42:56 |
Ubuntu Kernel Bot |
tags |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic xenial xps |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic verification-needed-disco xenial xps |
|
| 2019-12-05 11:28:03 |
Ubuntu Kernel Bot |
tags |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic verification-needed-disco xenial xps |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic verification-needed-disco verification-needed-eoan xenial xps |
|
| 2019-12-06 16:32:30 |
spike speigel |
tags |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic verification-needed-disco verification-needed-eoan xenial xps |
201507-18777 9350 9360 alsa dell headphones oem-sru pulse realtek taipei-lab verification-done-bionic verification-done-eoan verification-needed-disco xenial xps |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
linux (Ubuntu Eoan): status |
Fix Committed |
Fix Released |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14895 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14896 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14897 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-14901 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-18660 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-19055 |
|
| 2020-01-06 12:53:38 |
Launchpad Janitor |
cve linked |
|
2019-19072 |
|
| 2020-01-06 13:12:44 |
Launchpad Janitor |
linux (Ubuntu Disco): status |
Fix Committed |
Fix Released |
|
| 2020-01-06 13:12:44 |
Launchpad Janitor |
cve linked |
|
2019-2214 |
|
