Activity log for bug #1850651

Date Who What changed Old value New value Message
2019-10-30 14:59:49 Ads20000 bug added bug
2019-10-30 15:00:27 Ads20000 description When I use Thunderbird, it keeps failing to connect with my Google (Gmail) accounts. It keeps asking for authentication via the web portal, I seem to successfully give Thunderbird authentication, but no messages come in and, soon afterwards, the web portal comes up asking for login again. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: thunderbird 1:60.9.0+build1-0ubuntu0.19.04.1 ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: adam 3444 F.... pulseaudio /dev/snd/pcmC0D0p: adam 3444 F...m pulseaudio BuildID: 20191007090404 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 14:56:50 2019 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig: # interfaces(5) file used by ifup(8) and ifdown(8) auto lo iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2017-08-03 (817 days ago) InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) IpRoute: default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600 10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown 169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown 172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74 192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash) PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=60.9.0/20191007090404 RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4 RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago) dmi.bios.date: 01/21/2016 dmi.bios.vendor: LENOVO dmi.bios.version: G1ETB0WW (2.70 ) dmi.board.asset.tag: Not Available dmi.board.name: 2347GU8 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ETB0WW(2.70):bd01/21/2016:svnLENOVO:pn2347GU8:pvrThinkPadT430:rvnLENOVO:rn2347GU8:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 2347GU8 dmi.product.sku: LENOVO_MT_2347 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO When I use Thunderbird, it keeps failing to connect with my Google (Gmail) accounts. It keeps asking for authentication via the web portal, I seem to successfully give Thunderbird authentication, but no messages come in and, soon afterwards, the web portal comes up asking for login again. I am using OAuth2 (so this ( https://support.mozilla.org/en-US/questions/1201406 ) doesn't help. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: thunderbird 1:60.9.0+build1-0ubuntu0.19.04.1 ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: adam 3444 F.... pulseaudio  /dev/snd/pcmC0D0p: adam 3444 F...m pulseaudio BuildID: 20191007090404 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 14:56:50 2019 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig:  # interfaces(5) file used by ifup(8) and ifdown(8)  auto lo  iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2017-08-03 (817 days ago) InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) IpRoute:  default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600  10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown  169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown  172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74  192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash) PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=60.9.0/20191007090404 RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4 RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago) dmi.bios.date: 01/21/2016 dmi.bios.vendor: LENOVO dmi.bios.version: G1ETB0WW (2.70 ) dmi.board.asset.tag: Not Available dmi.board.name: 2347GU8 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ETB0WW(2.70):bd01/21/2016:svnLENOVO:pn2347GU8:pvrThinkPadT430:rvnLENOVO:rn2347GU8:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 2347GU8 dmi.product.sku: LENOVO_MT_2347 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO
2019-11-01 23:56:11 Steven Maude bug watch added https://github.com/kewisch/gdata-provider/issues/26
2019-11-04 13:55:08 Sebastien Bacher thunderbird (Ubuntu): importance Undecided High
2019-11-04 13:55:08 Sebastien Bacher thunderbird (Ubuntu): status New Triaged
2019-11-04 13:55:08 Sebastien Bacher thunderbird (Ubuntu): assignee Olivier Tilloy (osomon)
2019-11-13 15:03:50 Timo Jyrinki nominated for series Ubuntu Bionic
2019-11-13 15:03:50 Timo Jyrinki bug task added thunderbird (Ubuntu Bionic)
2019-11-13 15:03:50 Timo Jyrinki nominated for series Ubuntu Focal
2019-11-13 15:03:50 Timo Jyrinki bug task added thunderbird (Ubuntu Focal)
2019-11-13 15:03:50 Timo Jyrinki nominated for series Ubuntu Xenial
2019-11-13 15:03:50 Timo Jyrinki bug task added thunderbird (Ubuntu Xenial)
2019-11-13 15:03:50 Timo Jyrinki nominated for series Ubuntu Disco
2019-11-13 15:03:50 Timo Jyrinki bug task added thunderbird (Ubuntu Disco)
2019-11-13 15:03:50 Timo Jyrinki nominated for series Ubuntu Eoan
2019-11-13 15:03:50 Timo Jyrinki bug task added thunderbird (Ubuntu Eoan)
2019-11-13 15:04:00 Timo Jyrinki thunderbird (Ubuntu Eoan): status New Triaged
2019-11-13 15:04:03 Timo Jyrinki thunderbird (Ubuntu Eoan): importance Undecided High
2019-11-13 15:04:27 Timo Jyrinki thunderbird (Ubuntu Disco): status New Triaged
2019-11-13 15:04:30 Timo Jyrinki thunderbird (Ubuntu Disco): importance Undecided High
2019-11-13 15:04:32 Timo Jyrinki thunderbird (Ubuntu Bionic): status New Triaged
2019-11-13 15:04:56 Timo Jyrinki thunderbird (Ubuntu Eoan): assignee Olivier Tilloy (osomon)
2019-11-13 15:05:01 Timo Jyrinki thunderbird (Ubuntu Disco): assignee Olivier Tilloy (osomon)
2019-11-13 15:05:45 Timo Jyrinki bug watch added https://bugzilla.mozilla.org/show_bug.cgi?id=1592407
2019-11-13 15:05:45 Timo Jyrinki bug task added thunderbird
2019-11-13 15:07:05 Timo Jyrinki thunderbird (Ubuntu Focal): status Triaged Fix Released
2019-11-13 15:07:19 Timo Jyrinki thunderbird (Ubuntu Eoan): status Triaged Fix Committed
2019-11-13 15:07:31 Timo Jyrinki thunderbird (Ubuntu Bionic): status Triaged Fix Committed
2019-11-13 15:07:36 Timo Jyrinki thunderbird (Ubuntu Bionic): importance Undecided High
2019-11-13 15:07:40 Timo Jyrinki thunderbird (Ubuntu Xenial): importance Undecided High
2019-11-13 15:07:47 Timo Jyrinki thunderbird (Ubuntu Xenial): status New Triaged
2019-11-13 15:07:57 Timo Jyrinki thunderbird (Ubuntu Bionic): assignee Olivier Tilloy (osomon)
2019-11-13 15:08:03 Timo Jyrinki thunderbird (Ubuntu Xenial): assignee Olivier Tilloy (osomon)
2019-11-13 15:28:16 Bug Watch Updater thunderbird: status Unknown Fix Released
2019-11-13 15:28:16 Bug Watch Updater thunderbird: importance Unknown Critical
2019-11-19 17:08:39 Launchpad Janitor branch linked lp:~mozillateam/thunderbird/thunderbird.xenial
2019-11-19 17:14:02 Launchpad Janitor branch linked lp:~mozillateam/thunderbird/thunderbird.disco
2019-11-19 17:15:33 Olivier Tilloy thunderbird (Ubuntu Disco): status Triaged In Progress
2019-11-19 17:15:37 Olivier Tilloy thunderbird (Ubuntu Xenial): status Triaged In Progress
2019-11-20 05:34:57 Olivier Tilloy thunderbird (Ubuntu Xenial): status In Progress Fix Committed
2019-11-20 05:35:01 Olivier Tilloy thunderbird (Ubuntu Disco): status In Progress Fix Committed
2019-11-25 10:49:40 Olivier Tilloy description When I use Thunderbird, it keeps failing to connect with my Google (Gmail) accounts. It keeps asking for authentication via the web portal, I seem to successfully give Thunderbird authentication, but no messages come in and, soon afterwards, the web portal comes up asking for login again. I am using OAuth2 (so this ( https://support.mozilla.org/en-US/questions/1201406 ) doesn't help. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: thunderbird 1:60.9.0+build1-0ubuntu0.19.04.1 ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: adam 3444 F.... pulseaudio  /dev/snd/pcmC0D0p: adam 3444 F...m pulseaudio BuildID: 20191007090404 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 14:56:50 2019 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig:  # interfaces(5) file used by ifup(8) and ifdown(8)  auto lo  iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2017-08-03 (817 days ago) InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) IpRoute:  default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600  10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown  169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown  172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74  192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash) PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=60.9.0/20191007090404 RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4 RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago) dmi.bios.date: 01/21/2016 dmi.bios.vendor: LENOVO dmi.bios.version: G1ETB0WW (2.70 ) dmi.board.asset.tag: Not Available dmi.board.name: 2347GU8 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ETB0WW(2.70):bd01/21/2016:svnLENOVO:pn2347GU8:pvrThinkPadT430:rvnLENOVO:rn2347GU8:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 2347GU8 dmi.product.sku: LENOVO_MT_2347 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO [Impact] A recent server-side change with google e-mail accounts (gmail) means that thunderbird consistently fails to authenticate, prompting for the user's e-mail address and password over and over, without ever succeeding. This has been fixed upstream and is tracked by https://bugzilla.mozilla.org/show_bug.cgi?id=1592407. [Test Case] In a clean environment, launch thunderbird and add an existing gmail account. Thunderbird should auto-detect all the relevant parameters, and then an external webview should pop up to prompt for your e-mail address (it's not auto-filled, that's a separate issue that's also known upstream) and your password. After filling this in and authorizing thunderbird to access your e-mails, your account should be set up and thunderbird should start fetching e-mails from your inbox. Instead it fails to authenticate and displays the authentication pop up again. [Regression Potential] Low, as this is an official upstream point release that addresses only this regression (see https://www.thunderbird.net/en-US/thunderbird/60.9.1/releasenotes/). The fix is minimal and self-contained (https://hg.mozilla.org/releases/comm-esr60/rev/56b6d1b50647143c25efe642b37b02f65f9c4343), if the bug is indeed confirmed to be fixed then it should be safe. [Original Bug Description] When I use Thunderbird, it keeps failing to connect with my Google (Gmail) accounts. It keeps asking for authentication via the web portal, I seem to successfully give Thunderbird authentication, but no messages come in and, soon afterwards, the web portal comes up asking for login again. I am using OAuth2 (so this ( https://support.mozilla.org/en-US/questions/1201406 ) doesn't help. ProblemType: Bug DistroRelease: Ubuntu 19.04 Package: thunderbird 1:60.9.0+build1-0ubuntu0.19.04.1 ProcVersionSignature: Ubuntu 5.0.0-32.34-generic 5.0.21 Uname: Linux 5.0.0-32-generic x86_64 AddonCompatCheckDisabled: False ApportVersion: 2.20.10-0ubuntu27.1 Architecture: amd64 AudioDevicesInUse:  USER PID ACCESS COMMAND  /dev/snd/controlC0: adam 3444 F.... pulseaudio  /dev/snd/pcmC0D0p: adam 3444 F...m pulseaudio BuildID: 20191007090404 Channel: Unavailable CurrentDesktop: ubuntu:GNOME Date: Wed Oct 30 14:56:50 2019 Extensions: extensions.sqlite corrupt or missing ForcedLayersAccel: False IfupdownConfig:  # interfaces(5) file used by ifup(8) and ifdown(8)  auto lo  iface lo inet loopback IncompatibleExtensions: Unavailable (corrupt or non-existant compatibility.ini or extensions.sqlite) InstallationDate: Installed on 2017-08-03 (817 days ago) InstallationMedia: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) IpRoute:  default via 192.168.1.1 dev wlp3s0 proto dhcp metric 600  10.0.3.0/24 dev lxcbr0 proto kernel scope link src 10.0.3.1 linkdown  169.254.0.0/16 dev lxcbr0 scope link metric 1000 linkdown  172.29.0.0/16 dev ztnfad2dd7 proto kernel scope link src 172.29.35.74  192.168.1.0/24 dev wlp3s0 proto kernel scope link src 192.168.1.11 metric 600 Locales: extensions.sqlite corrupt or missing Plugins: Shockwave Flash - /usr/lib/browser-plugin-freshplayer-pepperflash/libfreshwrapper-flashplayer.so (browser-plugin-freshplayer-pepperflash) PrefSources: prefs.js Profiles: Profile0 (Default) - LastVersion=60.9.0/20191007090404 RelatedPackageVersions: browser-plugin-freshplayer-pepperflash 0.3.9-0ubuntu4 RunningIncompatibleAddons: False SourcePackage: thunderbird Themes: extensions.sqlite corrupt or missing UpgradeStatus: Upgraded to disco on 2019-05-22 (161 days ago) dmi.bios.date: 01/21/2016 dmi.bios.vendor: LENOVO dmi.bios.version: G1ETB0WW (2.70 ) dmi.board.asset.tag: Not Available dmi.board.name: 2347GU8 dmi.board.vendor: LENOVO dmi.board.version: Not Defined dmi.chassis.asset.tag: No Asset Information dmi.chassis.type: 10 dmi.chassis.vendor: LENOVO dmi.chassis.version: Not Available dmi.modalias: dmi:bvnLENOVO:bvrG1ETB0WW(2.70):bd01/21/2016:svnLENOVO:pn2347GU8:pvrThinkPadT430:rvnLENOVO:rn2347GU8:rvrNotDefined:cvnLENOVO:ct10:cvrNotAvailable: dmi.product.family: ThinkPad T430 dmi.product.name: 2347GU8 dmi.product.sku: LENOVO_MT_2347 dmi.product.version: ThinkPad T430 dmi.sys.vendor: LENOVO
2019-11-25 10:49:45 Olivier Tilloy summary Authentication constantly re-requested for Google [SRU] Authentication constantly re-requested for Google
2019-11-25 10:50:49 Olivier Tilloy thunderbird (Ubuntu Disco): status Fix Committed In Progress
2019-11-25 10:50:53 Olivier Tilloy thunderbird (Ubuntu Xenial): status Fix Committed In Progress
2019-11-29 11:43:41 Timo Aaltonen thunderbird (Ubuntu Disco): status In Progress Fix Committed
2019-11-29 11:43:44 Timo Aaltonen bug added subscriber Ubuntu Stable Release Updates Team
2019-11-29 11:43:47 Timo Aaltonen bug added subscriber SRU Verification
2019-11-29 11:43:50 Timo Aaltonen tags amd64 apport-bug disco amd64 apport-bug disco verification-needed verification-needed-disco
2019-11-29 11:51:57 Timo Aaltonen thunderbird (Ubuntu Xenial): status In Progress Fix Committed
2019-11-29 11:52:03 Timo Aaltonen tags amd64 apport-bug disco verification-needed verification-needed-disco amd64 apport-bug disco verification-needed verification-needed-disco verification-needed-xenial
2019-12-01 12:36:29 Gyula attachment added igmpekalinndpdpo.png https://bugs.launchpad.net/bugs/1850651/+attachment/5309063/+files/igmpekalinndpdpo.png
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