My Ubuntu 18.04 GUI seems frozen (kernel crash in 0010:gen8_ppgtt_set_pde.isra.43+0x45/0x60 [i915])
Affects | Status | Importance | Assigned to | Milestone | |
---|---|---|---|---|---|
linux (Ubuntu) |
Confirmed
|
Medium
|
Ioanna Alifieraki | ||
Bionic |
Confirmed
|
Medium
|
Ioanna Alifieraki |
Bug Description
This will possibly be a duplicate of Bug #1820028 or Bug #1820029 or Bug #1820030
I was trying to report a frozen GUI over SSH. This is the second report that apport-cli generated when I ran it with xorg as the target package. I made three four reports to see if different diagnostics were geneereated as Ihave no way of knowing what is causing the lock up at present.
The symptoms I see are that I started running a go test last night and my GUI on Ubuntu 18.04 seems to have frozen. I cannot get the wireless mouse or keyboard to move anything on the display and the time shown on the clock matches when things froze last night.
Before I made the report I looked for any process using high amounts of CUP with top and htop but spotted none. I tried to local a SIGTERM the go test process but that made no difference.
----
I shall attempt to restart my desktop service
ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSign
Uname: Linux 4.15.0-45-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.5
Architecture: amd64
CompizPlugins: No value set for `/apps/
CompositorRunning: None
Date: Thu Mar 14 09:12:51 2019
DistUpgraded: 2018-07-27 11:19:59,510 DEBUG failed to SystemUnLock() (E:Not locked)
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingI
GraphicsCard:
Intel Corporation HD Graphics 630 [8086:5912] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. HD Graphics 630 [1043:8694]
InstallationDate: Installed on 2017-11-16 (482 days ago)
InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=
SourcePackage: xorg
UnitySupportTest:
Error: command ['/usr/
Error: unable to open display
UpgradeStatus: Upgraded to bionic on 2018-07-27 (229 days ago)
dmi.bios.date: 09/27/2017
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0811
dmi.board.
dmi.board.name: STRIX H270F GAMING
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.
dmi.modalias: dmi:bvnAmerican
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.13.
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.
version.
version.
version.
version.
version.
version.
xserver.bootTime: Tue Mar 12 13:46:44 2019
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.19.6-1ubuntu4.2
xserver.
no longer affects: | xorg-server (Ubuntu) |
summary: |
- My Ubuntu 18.04 GUI seems frozen + My Ubuntu 18.04 GUI seems frozen (kernel crash in + 0010:gen8_ppgtt_set_pde.isra.43+0x45/0x60 [i915]) |
Changed in linux (Ubuntu): | |
status: | Expired → Confirmed |
importance: | Undecided → Medium |
assignee: | nobody → Ioanna Alifieraki (joalif) |
Changed in linux (Ubuntu Bionic): | |
status: | New → Confirmed |
importance: | Undecided → Medium |
assignee: | nobody → Ioanna Alifieraki (joalif) |
Assuming your GUI is Gnome Shell, please...
1. Log in via SSH while the GUI is still frozen.
2. Run: killall -ABRT gnome-shell
3. Follow these instructions: /wiki.ubuntu. com/Bugs/ Responses# Missing_ a_crash_ report_ or_having_ a_.crash_ attachment
https:/
However if that all doesn't work then don't panic. It appears the problem might be a kernel crash that happened in the Intel graphics driver:
97113.540137] general protection fault: 0000 [#1] SMP PTI masquerade_ ipv4 nf_conntrack_ netlink nfnetlink xfrm_user xfrm_algo iptable_nat nf_conntrack_ipv4 nf_defrag_ipv4 nf_nat_ipv4 xt_addrtype xt_conntrack nf_nat nf_conntrack libcrc32c br_netfilter bridge stp llc overlay aufs ip6table_filter ip6_tables iptable_filter binfmt_misc snd_hda_codec_hdmi snd_hda_ codec_realtek snd_hda_ codec_generic eeepc_wmi asus_wmi snd_hda_intel sparse_keymap wmi_bmof mxm_wmi snd_hda_codec snd_hda_core snd_hwdep intel_rapl snd_pcm x86_pkg_ temp_thermal intel_powerclamp kvm_intel kvm irqbypass crct10dif_pclmul crc32_pclmul ghash_clmulni_intel pcbc snd_seq_midi snd_seq_midi_event snd_rawmidi snd_seq aesni_intel snd_seq_device snd_timer aes_x86_64 crypto_simd glue_helper cryptd snd mei_me ppgtt_set_ pde.isra. 43+0x45/ 0x60 [i915] e1b8d0 EFLAGS: 00010206 0(0000) GS:ffff8eec76cc 0000(0000) knlGS:000000000 0000000 alloc_pdp+ 0x1c2/0x340 [i915] alloc_4lvl+ 0x56/0x150 [i915] vma+0x39/ 0x70 [i915] bind+0x75/ 0xd0 [i915] vma_do_ pin+0x2d7/ 0x490 [i915] vmas+0x7b3/ 0xb40 [i915] resume+ 0x5b/0x80 do_execbuff. ..
[97113.540140] Modules linked in: nf_conntrack_ipv6 nf_defrag_ipv6 xt_tcpudp ipt_MASQUERADE nf_nat_
[97113.540168] intel_cstate intel_rapl_perf joydev input_leds soundcore shpchp mei wmi mac_hid acpi_pad sch_fq_codel coretemp parport_pc ppdev lp parport ip_tables x_tables autofs4 hid_generic usbhid hid uas usb_storage i915 i2c_algo_bit drm_kms_helper syscopyarea e1000e sysfillrect sysimgblt fb_sys_fops ptp i2c_i801 drm nvme pps_core r8169 ahci nvme_core mii libahci video
[97113.540187] CPU: 3 PID: 15181 Comm: code Not tainted 4.15.0-45-generic #48-Ubuntu
[97113.540188] Hardware name: System manufacturer System Product Name/STRIX H270F GAMING, BIOS 0811 09/27/2017
[97113.540210] RIP: 0010:gen8_
[97113.540212] RSP: 0018:ffffa40fcc
[97113.540214] RAX: cd9e819870096ec8 RBX: 0000ffffbb200000 RCX: ffff8eeb5bf7c5c0
[97113.540215] RDX: 00000003a2c64003 RSI: ffff8ee8f3da7fa0 RDI: ffff8eeaa253e000
[97113.540216] RBP: ffffa40fcce1b8d0 R08: 0000000000000000 R09: 0000000000000000
[97113.540217] R10: 0000000000000000 R11: 0000000000000000 R12: 00000000000001d9
[97113.540218] R13: 0000000000040000 R14: ffff8eeaa253e000 R15: ffff8eeb843a8000
[97113.540220] FS: 00007f5b1947c54
[97113.540221] CS: 0010 DS: 0000 ES: 0000 CR0: 0000000080050033
[97113.540222] CR2: 00007f5b00de6000 CR3: 00000003441f4003 CR4: 00000000003606e0
[97113.540224] DR0: 0000000000000000 DR1: 0000000000000000 DR2: 0000000000000000
[97113.540225] DR3: 0000000000000000 DR6: 00000000fffe0ff0 DR7: 0000000000000400
[97113.540226] Call Trace:
[97113.540241] gen8_ppgtt_
[97113.540255] gen8_ppgtt_
[97113.540267] ppgtt_bind_
[97113.540282] i915_vma_
[97113.540296] __i915_
[97113.540309] eb_lookup_
[97113.540312] ? __pm_runtime_
[97113.540324] i915_gem_