ubuntu/xubuntu 18.04 kernel crash during install.

Bug #1772038 reported by Brian McConkey on 2018-05-18
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
High
Unassigned
Bionic
High
Unassigned

Bug Description

I've been trying to install ubuntu 18.04, but the system crashes with a kernel panic and thus won't run. So how do I report this bug?
The system passes all memory tests and runs 17.10 with no problems, but will not run 18.04

There is very little data gathering that I can do, as the system will not boot, not even into text mode.

PS. This back door way of creating a bug report is very poor when dealing with systems that don't run.

The steps required to reproduce this bug are:
1) download Ubuntu and/or Xubuntu
2) burn the installation image to a dvd
3) insert dvd into target computer
4) power on target computer
5) wait a couple of seconds
6) Stare at frozen screen saying Kernel panic
7) Go back to step 1

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https://wiki.ubuntu.com/Bugs/FindRightPackage. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https://bugs.launchpad.net/ubuntu/+bug/1772038/+editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

tags: added: bot-comment
affects: ubuntu → linux (Ubuntu)

This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:

apport-collect 1772038

and then change the status of the bug to 'Confirmed'.

If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'.

This change has been made by an automated script, maintained by the Ubuntu Kernel Team.

Changed in linux (Ubuntu):
status: New → Incomplete
tags: added: bionic
Brian McConkey (mcconkeyb) wrote :

My system will not run ubuntu or xubuntu 18.04, thus I can not collect log files.

New information:
I have downloaded 8 versions of 18.04 from several different mirror sites. I have not directly confirmed the checksum on any of these downloads. I have burned 10 DVDs with 2 different burners all using Windows 10. All versions and copies crash in the same way.

I have downloaded and installed Xubuntu 17.10 and it works without any issues.
I've run the memory test from 17.10 on the machine and no problems were found.
I have then run the distribution upgrade from 17.10 to 18.04 and upon reboot the same kernel crash occurs!

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Brian McConkey (mcconkeyb) wrote :

Machine details:
HP-Compaq DC5800 small form factor, 4 GB Ram, Seagate 1TB HDD, ATI/AMD Radeon B530 video card!

Joseph Salisbury (jsalisbury) wrote :

Can you install and see if installing a 18.04(Bionic) kernel will boot on 17.10? The kernel can be downloaded from:

https://launchpad.net/~canonical-kernel-team/+archive/ubuntu/ppa/+build/14810997

You need to install the linux-modules, linux-modules-extra and linux-image-unsigned .deb packages.

Changed in linux (Ubuntu):
importance: Undecided → High
Joseph Salisbury (jsalisbury) wrote :

Also, it would be good to know if this bug also happens with the current daily iso:
Desktop:
http://cdimage.ubuntu.com/daily-live/current/
Server:
http://cdimage.ubuntu.com/ubuntu-server/daily/current/

tags: added: kernel-key
Changed in linux (Ubuntu Bionic):
importance: Undecided → High
status: New → Incomplete
Changed in linux (Ubuntu):
status: Confirmed → Incomplete

Does your device boot UEFI or BIOS? The small bit of crash we can see looks like some kind of talk with the bootrom. If you can remove the video card that may also be the issue, they have been known to cause problems with just about everything. To debug without graphics (if your cpu/motherboard doesn't have intergrated) is to connect a serial console.

jsailsbury - I think the crash will still occur, as it is a kernel crash, and it looks like it is in a hardware method.

I'm looking for the modules on the web page given and I'm not seeing
where to download them. I'm not familiar with how launchpad works, so if
there is another way to do this pls let me know.

On 5/21/2018 12:08 PM, Joseph Salisbury wrote:
> Can you install and see if installing a 18.04(Bionic) kernel will boot
> on 17.10? The kernel can be downloaded from:
>
> https://launchpad.net/~canonical-kernel-
> team/+archive/ubuntu/ppa/+build/14810997
>
>
> You need to install the linux-modules, linux-modules-extra and linux-image-unsigned .deb packages.
>
> ** Changed in: linux (Ubuntu)
> Importance: Undecided => High
>

Brian McConkey (mcconkeyb) wrote :

I have 2 of these computers, the 2nd computer has 8GB of memory and 1TB HDD, same video card, but this second computer has a WiFi card installed. I've tried several of the DVD's that I burned and I get the same results the only difference is the time stamps shown on the screen is different. On this second computer the crash happens quicker (ie the timestamps are lower).

I'm currently downloading the 18.10 kernel and I'll report when I know more about this daily build kernel.

Brian McConkey (mcconkeyb) wrote :

These are older machines and boot with a BIOS. If I get free time, I'll
remove the graphics card and see what happens, but I agree with
jsailsbury I think it will still crash.

On 5/21/2018 12:14 PM, Penn Mackintosh wrote:
> Does your device boot UEFI or BIOS? The small bit of crash we can see
> looks like some kind of talk with the bootrom. If you can remove the
> video card that may also be the issue, they have been known to cause
> problems with just about everything. To debug without graphics (if your
> cpu/motherboard doesn't have intergrated) is to connect a serial
> console.
>
> jsailsbury - I think the crash will still occur, as it is a kernel
> crash, and it looks like it is in a hardware method.
>

Brian McConkey (mcconkeyb) wrote :

Downloading the desktop image now, will report back later!

On 5/21/2018 12:09 PM, Joseph Salisbury wrote:
> Also, it would be good to know if this bug also happens with the current daily iso:
> Desktop:
> http://cdimage.ubuntu.com/daily-live/current/
> Server:
> http://cdimage.ubuntu.com/ubuntu-server/daily/current/
>
>
> ** Tags added: kernel-key
>
> ** Also affects: linux (Ubuntu Bionic)
> Importance: Undecided
> Status: New
>
> ** Changed in: linux (Ubuntu Bionic)
> Importance: Undecided => High
>
> ** Changed in: linux (Ubuntu Bionic)
> Status: New => Incomplete
>
> ** Changed in: linux (Ubuntu)
> Status: Confirmed => Incomplete
>

Brian McConkey (mcconkeyb) wrote :

Here is another observation, when I run virtualbox on 17.10, and then create a guest OS with 18.04 it runs fine, no kernel crashes. Thus this evidence seems to point to the fact that 18.04 is not playing nicely with the HP BIOS, but 17.10 does play nicely. 18.04 seems to have no problems with the virtual BIOS provided by VirtualBox.

Brian McConkey (mcconkeyb) wrote :

OK, I've had time to try the latest kernel from the daily-live/current directory called 'cosmic' and it does the same thing. I've tried it on my second machine and like I said earlier it has the same results but the timestamps are lower. I'll post a new picture of the screen results.

Brian McConkey (mcconkeyb) wrote :
Brian McConkey (mcconkeyb) wrote :

After reviewing both screen shots I see that I miss read the timestamps in the first image, so the crash on my second machine has higher timestamp numbers NOT lower ones. Opps!

Brian McConkey (mcconkeyb) wrote :

Here is some other interesting observations.
I've tried the new release of Fedora (F 28) which uses the latest kernel 4.16 (even newer than ubuntu's 4.15) and to no one's surprise, it produces the same result (exactly the same result).
So this bug is in the Linux kernel, and is not limited to just ubuntu!

Changed in linux (Ubuntu):
status: Incomplete → Confirmed
Changed in linux (Ubuntu Bionic):
status: Incomplete → Confirmed
Brian McConkey (mcconkeyb) wrote :

If this bug is not going to be addressed by the linux kernel team, then please make that clear, so that I can determine the proper disposition of the hardware that will no longer run linux. Thanks!

tags: added: kernel-da-key
removed: kernel-key
Michael Tinsay (tinsami1) wrote :

I have an old HP 8100 SFF that have the same problem with the 4.15 kernel. I solved it by booting with the following kernel parameters: acpi=off noapic nolapic

I have a similar HP dc5800 machine. Booting from 4.15 kernel after upgrade to Ubuntu 18.04 results in very quick kernel crash (less than 1 second), as does booting from the Ubuntu 18.04 "desktop" install DVD.

In both cases booting with "acpi=off noapic" added to the kernel boot parameters works fine, except that the machine does not power down after "/sbin/shutdown -P".

Oddly enough this machine worked fine with the 4.4 kernels from Ubuntu 16.04, so this might be a regression bug in the kernel?

Similar bug report about problems booting 4.15 kernels on HP dc5800 machines on RedHat's bugzilla:
  https://bugzilla.redhat.com/show_bug.cgi?id=1520265

Some people there say that upgrading the BIOS to version 1.6 fixes the problem, so may be worth a try.

Tom Petersen (tep0583) wrote :

Upgrading the BIOS to 1.6 does indeed seem to fix the problem.

At least it is now allowing me to boot into live mode. It's taking a while, but is has gone past the kernel panic I was seeing earlier.

For those having trouble with the DC580 on BIOS V1.3, it should fix the issue.

Nigel Stewart (nigels) wrote :

Confirming this issue for USB installer for both 18.04.1 and 16.04.5 on HP Compaq dc5800.
The "acpi=off noapic" kernel parameter workaroud works for installing the system.
And interestingly, once installed to SATA drive the system boots and behaves normally.

I'd be happy to try a new ISO or update the BIOS, for the purposes here.

https://www.pcworld.idg.com.au/review/hp/compaq_dc5800_small_form_factor_pc_ks738pa/225069/specs/

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