Update for Logitech Unifying Receiver offered but cannot be updated

[Jussi Lind]

What happens:

I'm using a Logitech M525 mouse and occasionally I'm offered an update for it (see the attachment). But when I click "Update" I just get a message "Unable to update "Logitech Unifying Receiver: device ID [hash] was not found". I have the receiver connected.

What should happen:

Obviously it should be possible to update the device. Another option is to not offer the update at all.

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: ubuntu-software 3.28.1-0ubuntu4
ProcVersionSignature: Ubuntu 4.15.0-20.21-generic 4.15.17
Uname: Linux 4.15.0-20-generic x86_64
ApportVersion: 2.20.9-0ubuntu7
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
Date: Fri May 25 09:12:07 2018
InstallationDate: Installed on 2018-04-17 (37 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Alpha amd64 (20180416)
InstalledPlugins:
 gnome-software-plugin-flatpak N/A
 gnome-software-plugin-limba N/A
 gnome-software-plugin-snap 3.28.1-0ubuntu4
PackageArchitecture: all
SourcePackage: gnome-software
UpgradeStatus: No upgrade log present (probably fresh install)

[Mario Limonciello (superm1)]

would you please try from the command line tool?

# fwupdmgr get-devices
# fwupdmgr update

Hopefully it will be more informative on the problem happening.

[Jussi Lind (jussi-lind)]

I reported this over 6 months ago and my PC has since changed, but the keyboard and mouse are the same. Anyway, here you go:

$ fwupdmgr get-devices
UEFI Device Firmware
  DeviceId: 20dcb35a29b7d341f04f013e2d32ebd864cd5b21
  Guid: 314721d8-36aa-42ef-ac16-9a72682318b0
  Plugin: uefi
  Flags: internal|updatable|require-ac|registered|needs-reboot
  Version: 192.35.1427
  VersionLowest: 192.35.1427
  Icon: audio-card
  Created: 2019-12-16

90L1005XMW System Firmware
  DeviceId: bc45887519768feaa2c83bde37425da9d639fa7f
  Guid: a2315a4a-ef12-4688-bc92-0fea5261f2f9
  Guid: 230c8b18-8d9b-53ec-838b-6cfc0383493a
  Plugin: uefi
  Flags: internal|updatable|require-ac|registered|needs-reboot
  Version: 0.1.56
  VersionLowest: 0.1.56
  Icon: computer
  Created: 2019-12-16

Unifying Receiver
  DeviceId: 3936cbd566e5cf2e8485215b88c756ce46eaee27
  Guid: 77d843f7-682c-57e8-8e29-584f5b4f52a1
  Guid: 9d131a0c-a606-580f-8eda-80587250b8d6
  Summary: A miniaturised USB wireless receiver
  Plugin: unifying
  Flags: updatable|supported|registered
  Vendor: Logitech
  VendorId: USB:0x046D
  Version: RQR12.03_B0025
  VersionBootloader: BOT01.02_B0015
  Icon: preferences-desktop-keyboard
  Created: 2019-12-17

The Logitech receiver is connected to an Apple USB keyboard.

[Jussi Lind (jussi-lind)]

$ fwupdmgr update
cannot handle firmware requirement not-child

[Mario Limonciello (superm1)]

The not-child extension is supported in fwupd 1.2.7 and later (https://github.com/fwupd/fwupd/commit/b62c3a4fae1104c4a1052adc7b3196afa8c33307). Ubuntu 18.04 currently contains fwupd 1.2.5.

There is currently an SRU in process to update to 1.2.10 as part of bug 1820768. This issue will be closed by that SRU upgrade as well.

So your options are:

1) Wait for that SRU to complete.
2) Switch to a newer version of Ubuntu with a newer fwupd
3) Switch from deb packaged fwupd to snap packaged. See https://github.com/fwupd/fwupd/wiki/fwupd-snap for more information on switching to the snap.

[matsonfamily (david-matsonfamily)]

new install of 20.04 using fwupdmgr --version 1.3.9 and still affects me. was able to go to fwupd.org, download the [hash?]-Logitech-Unifying-[version].cab file and install with fwupdtool install [filename] successfully. One failure during install:

Writing… [************************************** ]14:41:06:0582 FuDevice disabling polling: failed to open /dev/hidraw3

[Mario Limonciello (superm1)]

bionic backported 1.2.10, and this is fixed as a result.