IBM Thinkvision 21" CRT resolution not recognized

[Niels Larsen]

Running 7.04 alpha 5 live cd, on Mandrivadrake 2005 (10.0), with IBM Thinkvision monitor,
I think 21" (maybe 22). Symptom is that System -> Preferences->Screen Resolution in
Gnome only offers 768x1024, 800x600 and 600x400. Refresh rate is set to 60 hz with
no possibility to change. Other and older distributions recognize this monitor, which is a
very good one.

ubuntu@ubuntu:~$ lspci
00:00.0 Host bridge: Intel Corporation 82925X/XE Memory Controller Hub (rev 04)
00:01.0 PCI bridge: Intel Corporation 82925X/XE PCI Express Root Port (rev 04)
00:1b.0 Audio device: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) High Definition Audio Controller (rev 03)
00:1c.0 PCI bridge: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 1 (rev 03)
00:1c.1 PCI bridge: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 2 (rev 03)
00:1c.2 PCI bridge: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 3 (rev 03)
00:1c.3 PCI bridge: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) PCI Express Port 4 (rev 03)
00:1d.0 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #1 (rev 03)
00:1d.1 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #2 (rev 03)
00:1d.2 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #3 (rev 03)
00:1d.3 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB UHCI #4 (rev 03)
00:1d.7 USB Controller: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) USB2 EHCI Controller (rev 03)
00:1e.0 PCI bridge: Intel Corporation 82801 PCI Bridge (rev d3)
00:1f.0 ISA bridge: Intel Corporation 82801FB/FR (ICH6/ICH6R) LPC Interface Bridge (rev 03)
00:1f.1 IDE interface: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) IDE Controller (rev 03)
00:1f.2 IDE interface: Intel Corporation 82801FR/FRW (ICH6R/ICH6RW) SATA Controller (rev 03)
00:1f.3 SMBus: Intel Corporation 82801FB/FBM/FR/FW/FRW (ICH6 Family) SMBus Controller (rev 03)
01:00.0 VGA compatible controller: nVidia Corporation NV43 [GeForce 6600] (rev a2)
04:00.0 Ethernet controller: Marvell Technology Group Ltd. 88E8050 PCI-E ASF Gigabit Ethernet Controller (rev 17)
06:05.0 FireWire (IEEE 1394): Agere Systems FW323 (rev 61)
u

ubuntu@ubuntu:~$ lsmod
Module Size Used by
binfmt_misc 12808 1
rfcomm 40856 0
l2cap 25728 5 rfcomm
bluetooth 55268 4 rfcomm,l2cap
ppdev 10116 0
lp 12452 0
cpufreq_userspace 5408 0
cpufreq_stats 7360 0
cpufreq_powersave 2688 0
cpufreq_ondemand 9228 0
freq_table 5792 2 cpufreq_stats,cpufreq_ondemand
cpufreq_conservative 8200 0
video 16388 0
sbs 15652 0
i2c_ec 5888 1 sbs
dock 10256 0
container 5248 0
button 8720 0
battery 10756 0
asus_acpi 17308 0
backlight 7040 1 asus_acpi
ac 6020 0
ipv6 261920 10
af_packet 23816 2
fuse 46612 1
snd_hda_intel 21656 1
snd_hda_codec 190976 1 snd_hda_intel
snd_seq_dummy 4740 0
snd_seq_oss 32896 0
agpgart 33480 0
i2c_core 22784 1 i2c_ec
snd_usb_audio 79488 0
snd_seq_midi 9600 0
snd_seq_midi_event 8448 2 snd_seq_oss,snd_seq_midi
snd_pcm_oss 44544 0
usblp 14848 0
snd_mixer_oss 17408 1 snd_pcm_oss
snd_pcm 79876 4 snd_hda_intel,snd_hda_codec,snd_usb_audio,snd_pcm_oss
snd_usb_lib 17280 1 snd_usb_audio
intel_rng 6528 0
sky2 41992 0
snd_rawmidi 25472 2 snd_seq_midi,snd_usb_lib
snd_hwdep 9988 1 snd_usb_audio
snd_seq 52592 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 23684 2 snd_pcm,snd_seq
snd_seq_device 9100 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 54020 14 snd_hda_intel,snd_hda_codec,snd_seq_oss,snd_usb_audio,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_rawmidi,snd_hwdep,snd_seq,snd_timer,snd_seq_device
soundcore 8672 1 snd
parport_pc 36388 1
parport 36936 3 ppdev,lp,parport_pc
iTCO_wdt 11812 0
iTCO_vendor_support 4868 1 iTCO_wdt
floppy 59428 0
pcspkr 4224 0
psmouse 38792 0
serio_raw 7940 0
shpchp 34324 0
pci_hotplug 32576 1 shpchp
snd_page_alloc 10888 2 snd_hda_intel,snd_pcm
evdev 11008 4
tsdev 8768 0
squashfs 46340 1
loop 17800 2
unionfs 74148 1
nls_cp437 6784 1
isofs 36284 1
sg 36252 0
ide_cd 32672 1
cdrom 37664 1 ide_cd
sd_mod 22272 0
ahci 23300 0
ata_piix 16132 0
usbhid 26464 0
hid 27392 1 usbhid
ata_generic 8708 0
libata 117912 3 ahci,ata_piix,ata_generic
scsi_mod 142348 4 sg,sd_mod,ahci,libata
piix 11140 0 [permanent]
ohci1394 36528 0
ieee1394 298680 1 ohci1394
ehci_hcd 34060 0
generic 5380 0 [permanent]
uhci_hcd 25228 0
usbcore 134152 7 snd_usb_audio,usblp,snd_usb_lib,usbhid,ehci_hcd,uhci_hcd
thermal 14728 0
processor 31048 1 thermal
fan 5636 0
fbcon 42656 0
tileblit 3584 1 fbcon
font 9216 1 fbcon
bitblit 6912 1 fbcon
softcursor 3200 1 bitblit
vesafb 9220 0
capability 5896 0
commoncap 8192 1 capability
ubuntu@ubuntu:~$

ProblemType: Bug
Date: Sat Mar 10 22:29:15 2007
DistroRelease: Ubuntu 7.04
Uname: Linux ubuntu 2.6.20-9-generic #2 SMP Mon Feb 26 03:01:44 UTC 2007 i686 GNU/Linux

[Brian Murray (brian-murray)]

Thanks for taking the time to report this bug. Unfortunately we can't fix it, because your description didn't include enough information.

Please include the information requested from https://help.ubuntu.com/community/DebuggingXAutoconfiguration as separate attachments.

[Niels Larsen (niels-genomics)]

I did steps 1-3 in your howto, and the attachments requested in step 5
are with this message.I didnt finish step 4, as the semi-graphical
console program asked questions I didnt know the answer to, but did
mess around and had a new xorg.conf saved; the original is attached
also (xorg.conf.orig).

The symptoms are,

1) When booting from live-cd, the dark console screen with the ubuntu
logo shows bands of thin brown/red lines near the top. There is also
a small ubuntu-colored residual at the left of the progress bar.

2) All is fine, Gnome logs in, but resolution is low (768x1024) and
the System->Preferences->Screen Resolution doesnt offer higher
resolutions.

I wanted to make a screenshot btw, but found that the screenshot tool
cannot take a region made with the mouse, but only whole windows ..
can this be true .. or perhaps a bug as well?

Niels L

> Thanks for taking the time to report this bug. Unfortunately we can't
> fix it, because your description didn't include enough information.
>
> Please include the information requested from
> https://help.ubuntu.com/community/DebuggingXAutoconfiguration as
> separate attachments.
>
> ** Changed in: Ubuntu
> Assignee: (unassigned) => Brian Murray
> Status: Unconfirmed => Needs Info
>
> --
> IBM Thinkvision 21" CRT resolution not recognized
> https://launchpad.net/bugs/91251
>
>

00:00.0 0600: 8086:2584 (rev 04)
00:01.0 0604: 8086:2585 (rev 04)
00:1b.0 0403: 8086:2668 (rev 03)
00:1c.0 0604: 8086:2660 (rev 03)
00:1c.1 0604: 8086:2662 (rev 03)
00:1c.2 0604: 8086:2664 (rev 03)
00:1c.3 0604: 8086:2666 (rev 03)
00:1d.0 0c03: 8086:2658 (rev 03)
00:1d.1 0c03: 8086:2659 (rev 03)
00:1d.2 0c03: 8086:265a (rev 03)
00:1d.3 0c03: 8086:265b (rev 03)
00:1d.7 0c03: 8086:265c (rev 03)
00:1e.0 0604: 8086:244e (rev d3)
00:1f.0 0601: 8086:2640 (rev 03)
00:1f.1 0101: 8086:266f (rev 03)
00:1f.2 0101: 8086:2652 (rev 03)
00:1f.3 0c05: 8086:266a (rev 03)
01:00.0 0300: 10de:0141 (rev a2)
04:00.0 0200: 11ab:4361 (rev 17)
06:05.0 0c00: 11c1:5811 (rev 61)

NV43 [GeForce 6600] XFree86 nv 10de0141

id: IBM C220P CR
res: 1920x1440 1792x1344 1600x1200 1280x1024 1024x768 800x600 640x480
freq: 30-130 50-160
disptype: crt

[Niels Larsen (niels-genomics)]

(Looks as if the attachments in last message didnt make it, so here
I try again)

I did steps 1-3 in your howto, and the attachments requested in step 5
are with this message.I didnt finish step 4, as the semi-graphical
console program asked questions I didnt know the answer to, but did
mess around and had a new xorg.conf saved; the original is attached
also (xorg.conf.orig).

The symptoms are,

1) When booting from live-cd, the dark console screen with the ubuntu
logo shows bands of thin brown/red lines near the top. There is also
a small ubuntu-colored residual at the left of the progress bar.

2) All is fine, Gnome logs in, but resolution is low (768x1024) and
the System->Preferences->Screen Resolution doesnt offer higher
resolutions.

I wanted to make a screenshot btw, but found that the screenshot tool
cannot take a region made with the mouse, but only whole windows ..
can this be true .. or perhaps a bug as well?

Niels L

Brian Murray wrote:
> Thanks for taking the time to report this bug. Unfortunately we can't
> fix it, because your description didn't include enough information.
>
> Please include the information requested from
> https://help.ubuntu.com/community/DebuggingXAutoconfiguration as
> separate attachments.
>
> ** Changed in: Ubuntu
> Assignee: (unassigned) => Brian Murray
> Status: Unconfirmed => Needs Info
>

NV43 [GeForce 6600] XFree86 nv 10de0141

00:00.0 0600: 8086:2584 (rev 04)
00:01.0 0604: 8086:2585 (rev 04)
00:1b.0 0403: 8086:2668 (rev 03)
00:1c.0 0604: 8086:2660 (rev 03)
00:1c.1 0604: 8086:2662 (rev 03)
00:1c.2 0604: 8086:2664 (rev 03)
00:1c.3 0604: 8086:2666 (rev 03)
00:1d.0 0c03: 8086:2658 (rev 03)
00:1d.1 0c03: 8086:2659 (rev 03)
00:1d.2 0c03: 8086:265a (rev 03)
00:1d.3 0c03: 8086:265b (rev 03)
00:1d.7 0c03: 8086:265c (rev 03)
00:1e.0 0604: 8086:244e (rev d3)
00:1f.0 0601: 8086:2640 (rev 03)
00:1f.1 0101: 8086:266f (rev 03)
00:1f.2 0101: 8086:2652 (rev 03)
00:1f.3 0c05: 8086:266a (rev 03)
01:00.0 0300: 10de:0141 (rev a2)
04:00.0 0200: 11ab:4361 (rev 17)
06:05.0 0c00: 11c1:5811 (rev 61)

# /etc/X11/xorg.conf (xorg X Window System server configuration file)
#
# This file was generated by dexconf, the Debian X Configuration tool, using
# values from the debconf database.
#
# Edit this file with caution, and see the /etc/X11/xorg.conf manual page.
# (Type "man /etc/X11/xorg.conf" at the shell prompt.)
#
# This file is automatically updated on xserver-xorg package upgrades *only*
# if it has not been modified since the last upgrade of the xserver-xorg
# package.
#
# If you have edited this file but would like it to be automatically updated
# again, run the following command:
# sudo dpkg-reconfigure -phigh xserver-xorg

Section "Files"
 FontPath "/usr/share/fonts/X11/misc"
 FontPath "/usr/share/fonts/X11/cyrillic"
 FontPath "/usr/share/fonts/X11/100dpi/:unscaled"
 FontPath "/usr/share/fonts/X11/75dpi/:unscaled"
 FontPath "/usr/share/fonts/X11/Type1"
 FontPath "/usr/share/fonts/X11/100dpi"
 FontPath "/usr/share/fonts/X11/75dpi"
 # path to defoma fonts
 FontPath "/var/lib/defoma/x-ttcidfont-conf.d/dirs/TrueType"
EndSection

Section "Module"
 Load "i2c"
 Load "bitmap"
 Load "ddc"
 Load "dri"
 Load "ex...

[Sebastien Bacher (seb128)]

could you run the "xrandr" command and copy the mode listed to a comment?

[Niels Larsen (niels-genomics)]

Thus:

ubuntu@ubuntu:~$ xrandr
 SZ: Pixels Physical Refresh
*0 1024 x 768 ( 413mm x 300mm ) *60
 1 800 x 600 ( 413mm x 300mm ) 60 56
 2 640 x 480 ( 413mm x 300mm ) 60
 3 640 x 400 ( 413mm x 300mm ) 60
 4 640 x 384 ( 413mm x 300mm ) 60
 5 576 x 384 ( 413mm x 300mm ) 55
 6 512 x 384 ( 413mm x 300mm ) 60
 7 400 x 300 ( 413mm x 300mm ) 60 56
 8 320 x 240 ( 413mm x 300mm ) 60
Current rotation - normal
Current reflection - none
Rotations possible - normal
Reflections possible - none
ubuntu@ubuntu:~$

> could you run the "xrandr" command and copy the mode listed to a
> comment?
>
> --
> IBM Thinkvision 21" CRT resolution not recognized
> https://launchpad.net/bugs/91251
>
>

[Sebastien Bacher (seb128)]

thank you, that's an xorg or a video bug then

[Niels Larsen (niels-genomics)]

Does that mean a fix may not make it into 7.04 ?

> thank you, that's an xorg or a video bug then
>
> ** Changed in: xorg-server (Ubuntu)
> Sourcepackagename: control-center => xorg-server
>
> --
> IBM Thinkvision 21" CRT resolution not recognized
> https://launchpad.net/bugs/91251
>
>

[Niels Larsen (niels-genomics)]

Can you predict when or if this will be fixed? I have submitted all
information asked for (2.5 months ago), and there are two duplicates
that are stalled because of "undecided" and "needs info".

Sebastien Bacher wrote:
> thank you, that's an xorg or a video bug then
>
> ** Changed in: xorg-server (Ubuntu)
> Sourcepackagename: control-center => xorg-server
>

[Niels Larsen (niels-genomics)]

Not even an answer, a comment? is it possible to pay
Canonical consulting to look at it?

[Bryce Harrington (bryce)]

Hi Niels,

I'm very sorry there's not been much reply on your bug until now. The good news is that a lot of work has been done on monitor resolution autodetection issues for Gutsy, and it's likely your issue has been solved, particularly bug 27667. If not, we've also added a new GUI Screen & Graphics tool for specifying them.

There are still some open bugs we've not yet solved, the most common of which is bug 94994; you can see if that is your bug by running ddcprobe and seeing if it gives an 'edidfail' in its output; this potentially may be fixed for Gutsy if I have luck working on it. Another still-open bug similar to this one is 49827; I hope to solve that one for Hardy.

Also, thanks for offering to pay consulting to look at it, but hopefully we can solve it in Gutsy without that. But do note that Canonical now does offer paid support options, which you may find of value for other issues.

[Timo Aaltonen (tjaalton)]

Please try 7.10 and if it doesn't work, attach /var/log/Xorg.0.log to this bug (attach, do not paste in the comment).

[Niels Larsen (niels-genomics)]

Hi Bryce,

Good of you to write. My office, monitor included, has been packed away
for renovation for months now, but I will send feedback when possible.

Niels L

[Timo Aaltonen (tjaalton)]

I'm marking this bug as fixed, since on Hardy we don't use fixed resolutions on the xorg.conf anymore, and it seems that the bug was recognizing correct values during install. If you can reproduce it with Hardy, feel free to reopen. Thanks!