[NVIDIA GeForce 7100] OS freeze after clicking certain things in GNOME / Unity

Bug #1522976 reported by Ads20000 on 2015-12-04
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-nouveau (Ubuntu)
Medium
Unassigned

Bug Description

Frequently, when clicking any of the following:
* GNOME > GNOME Control Center
* Unity > Activities
* Unity > Activities > Maps application
* Unity > Unity Control Center
* Unity > Amazon link in the Launcher
* Unity > System Settings link the Launcher

the computer will freeze and I can't even switch to a login terminal and have to hard shutdown. I can usually avoid the bug if I don't click these things. Occasionally when this bug occurs the screen shows a terminal-like display with something like 'GPU lockup' written on it.

This reproducible in:
* Unity 16.10
* GNOME 15.10
* Unity 14.04
* GNOME 14.04

This doesn't happen in Ubuntu 12.04 LTS or Windows 8.

This may be a regression from Linux 3.7 as per:
https://bbs.archlinux.org/viewtopic.php?id=156690

In 16.10, I tested 304.131 via https://launchpad.net/ubuntu/+source/nvidia-graphics-drivers-304-updates but when I logged in, it would immediately show a black screen, and then go back to the login screen (with the login sound being played).

WORKAROUND: It doesn't happen with GNOME Flashback.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
ProcVersionSignature: Ubuntu 4.2.0-19.23-generic 4.2.6
Uname: Linux 4.2.0-19-generic x86_64
ApportVersion: 2.19.1-0ubuntu5
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: GNOME
Date: Fri Dec 4 21:25:58 2015
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation C73 [GeForce 7100 / nForce 620i] [10de:07e5] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Acer Incorporated [ALI] Device [1025:027c]
InstallationDate: Installed on 2015-12-04 (0 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Release amd64 (20151021)
MachineType: Packard Bell imedia S1710
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.2.0-19-generic root=UUID=877aeafe-1b23-4d43-8a2c-f245bfd9fb79 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-nouveau
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/06/2009
dmi.bios.vendor: AMI
dmi.bios.version: P01-A3
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: MCP73T-AD
dmi.board.vendor: Packard Bell
dmi.chassis.type: 3
dmi.chassis.vendor: Packard Bell
dmi.modalias: dmi:bvnAMI:bvrP01-A3:bd06/06/2009:svnPackardBell:pnimediaS1710:pvr:rvnPackardBell:rnMCP73T-AD:rvr:cvnPackardBell:ct3:cvr:
dmi.product.name: imedia S1710
dmi.sys.vendor: Packard Bell
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.0.2-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.0.2-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu9.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Fri Dec 4 21:24:50 2015
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.17.2-1ubuntu9.1
xserver.video_driver: nouveau

Ads20000 (ads20000) wrote :
Ads20000 (ads20000) on 2015-12-05
description: updated
Ads20000 (ads20000) on 2015-12-05
description: updated

Ads20000, thank you for reporting this and helping make Ubuntu better.

Could you please provide the full computer model (ex. iMedia xx.U8L) as noted on the sticker of the computer itself (not from the Bug Description)?

Changed in xserver-xorg-video-nouveau (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Ads20000 (ads20000) wrote :

I can only see 'imedia s1710' on the sticker.

Ads20000, to see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags: added: latest-bios-p01-a3
Changed in xserver-xorg-video-nouveau (Ubuntu):
importance: Low → Medium
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Incomplete → Expired
Pierre Chanussot (p-chanussot) wrote :

Hello, i have the same freeze problem with ubuntu 16.04 and 15.10 with packard bell : imedia s1710.

For the moment, no freeze with xubuntu 16.04.

Ads20000 (ads20000) wrote :

Oh good, it's not just me then! Yeah it seems to be fine with non-graphically-intensive things but '3D' desktop environments cause the GPU to lockup. Which is odd because it wasn't a problem with 12.04 (or Windows 8, for that matter). Could you press the button at the top to say that the bug affects you? Thanks!

Ads20000 (ads20000) on 2016-04-26
description: updated
Ads20000 (ads20000) wrote :

Still applies in Ubuntu Yakkety (with the Proposed repository enabled). If I click on the Amazon link in the Launcher, or the System Settings link the Launcher, the computer completely freezes, I have to hard shutdown.

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Expired → Confirmed
Ads20000 (ads20000) on 2016-04-29
summary: - GNOME/X randomly freezes after clicking on something
+ [NVIDIA GeForce 7100] X freezes after opening Amazon (Ubuntu Web
+ Browser) or System Settings in Unity (also other situations)

Pierre Chanussot, it will help immensely if you filed a new report with Ubuntu by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information running the following from a terminal:
ubuntu-bug xorg

Also, please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

tags: added: yakkety

Ads20000, to confirm a potential WORKAROUND, could you please test the proprietary nvidia drivers as per https://launchpad.net/ubuntu/+source/nvidia-graphics-drivers-304-updates and advise to the results?

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Confirmed → Incomplete
Ads20000 (ads20000) wrote :

I tested nvidia-304 (nvidia-304-updates and nvidia-304 are currently the same version for me (and Yakkety hasn't hit Feature Freeze anyway so they shouldn't be different) - 304.131). When I logged in, I would get a black screen before it would go back to the login screen (with the login sound being played). So it's impossible to log in with the proprietary Nvidia drivers.

Btw, thanks Christopher for telling me what to do to improve this bug report :)
My current to-do list is:
- Attempt to SSH into the computer whilst it is frozen and grab some logs (dmesg.txt and /var/log/Xorg.0.log)
- Bisect Ubuntu versions and Linux kernel versions (or should I test xserver-xorg-video-nouveau versions and stick with the bundled Linux kernal for each Ubuntu version?) [LONG-TERM]
- Report the bug upstream

Is there anything else that you'd recommend doing or what do I need to do to get this bug marked as Triaged?

Ads20000 (ads20000) wrote :

Ah, should I also report the bug with the proprietary driver to Nvidia?

Ads20000, the logs from your TOOD list would need to be provided first in order to root cause.

Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Incomplete → Expired
Ads20000 (ads20000) wrote :

SSH'ing into the computer whilst it was frozen didn't work because the whole machine was locked up - so the terminal in the locked up machine didn't respond even when accessing it via SSH. Is there a way to make those logs persistent?

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Expired → Confirmed
description: updated
summary: - [NVIDIA GeForce 7100] X freezes after opening Amazon (Ubuntu Web
- Browser) or System Settings in Unity (also other situations)
+ [NVIDIA GeForce 7100] OS freeze after clicking certain things in GNOME /
+ Unity

Ads20000:
1) When the freeze happens, you mentioned in your Bug Description "Occasionally when this bug occurs the screen shows a terminal-like display with something like 'GPU lockup' written on it." Could you please post a camera picture of this and attach the picture to this report?
2) Given this is correlated to a Xorg/kernel issue, to see if this is already resolved in Ubuntu, could you please test the latest release of via http://cdimage.ubuntu.com/daily-live/current/? A live environment is fine if the issue was previously reproducible in one.

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Confirmed → Incomplete
tags: added: regression-potential trusty
description: updated
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-nouveau (Ubuntu):
status: Incomplete → Expired
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