[regression] [Dell Latitude E6520] [NVS 4200M] Hangs on resume from suspend

[Rebecca Palmer]

In Trusty with the Nouveau driver selected, the system hangs on resume from suspend, sometimes showing some or all of the pre-suspend screen contents, and sometimes a "boot messages" screen.

The system log shows activity after resume, and sometimes (not always) contains the error
nouveau E[Xorg[1185]] failed to idle channel 0xcccc0001 [Xorg[1185]]

This problem did not exist in Saucy (though the random crash bug 1244312 did). It cannot be tested with the nvidia-331 driver because bug 1333431 prevents suspend with that.

Possibly relevant: this system has an outdated BIOS because the updater requires Windows (see bug 1244312).

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
NonfreeKernelModules: nvidia
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 331.38 Wed Jan 8 19:32:30 PST 2014
 GCC version: gcc version 4.8.2 (Ubuntu 4.8.2-19ubuntu1)
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Jun 23 21:36:37 2014
DistUpgraded: 2014-04-29 18:46:17,249 DEBUG enabling apt cron job
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 bbswitch, 0.7, 3.13.0-27-generic, x86_64: installed
 bbswitch, 0.7, 3.13.0-29-generic, x86_64: installed
 nvidia-331, 331.38, 3.13.0-29-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation GF119M [NVS 4200M] [10de:1056] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:0494]
InstallationDate: Installed on 2012-01-25 (880 days ago)
InstallationMedia: Ubuntu 11.10 "Oneiric Ocelot" - Release amd64 (20111012)
MachineType: Dell Inc. Latitude E6520
PlymouthDebug: Error: [Errno 13] Permission denied: '/var/log/plymouth-debug.log'
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-29-generic root=UUID=b491a34a-6045-4ad4-a2b8-b9ca018c5d41 ro quiet reboot=p
SourcePackage: xserver-xorg-video-nouveau
UpgradeStatus: Upgraded to trusty on 2014-04-29 (55 days ago)
dmi.bios.date: 10/18/2011
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A08
dmi.board.name: 0J4TFW
dmi.board.vendor: Dell Inc.
dmi.board.version: A01
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA08:bd10/18/2011:svnDellInc.:pnLatitudeE6520:pvr01:rvnDellInc.:rn0J4TFW:rvrA01:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6520
dmi.product.version: 01
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.11+14.04.20140409-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Jun 23 20:07:29 2014
xserver.configfile: default
xserver.errors: open /dev/fb0: No such file or directory
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.15.1-0ubuntu2

[penalvch (penalvch)]

Rebecca Palmer, as per http://www.dell.com/support/home/us/en/04/product-support/product/latitude-e6520/drivers/advanced an update to your computer's buggy and outdated BIOS is available (A19). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid.

Thank you for your understanding.

[Rebecca Palmer (rebecca-palmer)]

I no longer have the affected hardware.

[penalvch (penalvch)]

Rebecca Palmer, this report is being closed due to your last comment https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-nouveau/+bug/1333417/comments/3 regarding you no longer have the hardware. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status. Thank you again for taking the time to report this bug and helping to make Ubuntu better. Please submit any future bugs you may find.