10de:03d0 [HP Pavilion Slimline s5310y Desktop PC ] Freeze trying to exit "gnome-control-center"

[vmc]

My computer freezes happens not just using Systems Settings, but also at seemingly unknown times. Usually some sort of graphics usage. Also using the Dash at times.Clicking on the "X" to exit System Settings, the computer froze. No response whatsoever. A power cycle was needed. This happens using NOUVEAU driver only.

WORKAROUND: Install NVIDIA driver.

ProblemType: Bug
DistroRelease: Ubuntu 13.10
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Uname: Linux 3.11.0-12-generic x86_64
ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
Date: Mon Oct 21 08:51:15 2013
InstallationDate: Installed on 2013-10-19 (2 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MarkForUpload: True
SourcePackage: gnome-control-center
UpgradeStatus: No upgrade log present (probably fresh install)
usr_lib_gnome-control-center:
 deja-dup 27.3.1-0ubuntu1
 gnome-control-center-datetime 13.10.0+13.10.20131016.2-0ubuntu1
 gnome-control-center-signon 0.1.7~+13.10.20130724.1-0ubuntu1
 gnome-control-center-unity 1.3+13.10.20131004-0ubuntu1
---
.tmp.unity.support.test.1:

ApportVersion: 2.12.7-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
CurrentDmesg:
 [ 13.039143] forcedeth 0000:00:07.0: irq 43 for MSI/MSI-X
 [ 13.039169] forcedeth 0000:00:07.0 eth0: MSI enabled
 [ 20.769519] EXT4-fs (sdc1): recovery complete
 [ 20.770202] EXT4-fs (sdc1): mounted filesystem with ordered data mode. Opts: (null)
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation C61 [GeForce 6150SE nForce 430] [10de:03d0] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Hewlett-Packard Company Device [103c:2a99]
InstallationDate: Installed on 2013-12-31 (0 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20131231)
Lsusb:
 Bus 001 Device 004: ID 058f:6366 Alcor Micro Corp. Multi Flash Reader
 Bus 001 Device 002: ID 04b4:6830 Cypress Semiconductor Corp. CY7C68300A EZ-USB AT2 USB 2.0 to ATA/ATAPI
 Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
 Bus 002 Device 002: ID 04fc:05d8 Sunplus Technology Co., Ltd Wireless keyboard/mouse
 Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
MachineType: HP-Pavilion AY652AA-ABA s5310y
MarkForUpload: True
Package: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz root=UUID=39a50b9e-ab91-4b4a-8c8d-7f4735bfa2b9 ro nomodeset
ProcVersionSignature: Ubuntu 3.12.0-7.15-generic 3.12.4
Tags: trusty ubuntu regression reproducible compiz-0.9
Uname: Linux 3.12.0-7-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 01/07/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.17
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.17:bd01/07/2010:svnHP-Pavilion:pnAY652AA-ABAs5310y:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY652AA-ABA s5310y
dmi.sys.vendor: HP-Pavilion
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.50-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.0.1-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.0.1-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu1
xserver.bootTime: Tue Dec 31 14:55:38 2013
xserver.configfile: default
xserver.devices:
 input Power Button KEYBOARD, id 6
 input Power Button KEYBOARD, id 7
 input MLK wireless combo KEYBOARD, id 8
 input MLK wireless combo KEYBOARD, id 9
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:

xserver.version: 2:1.14.5-1ubuntu2

[Sebastien Bacher (seb128)]

thank you for your bug report, seems like a bug in nouveau then

[vmc (vmclark)]

Sebastien,

 Yes it appears to be a nouveau problem, but another bug report that I thought was a nouveau problem, turned out to be a mesa problem:
https://bugs.launchpad.net/ubuntu/+source/unity/+bug/1232940

How can we prove nouveau or something else?

[Ysaias Torres (ysator)]

I also have a freezing problem with Ubuntu 13.10

Here is what I posted this morning in the "General" forum:

Hello, my system randomly freezes when I login with the Ubuntu (default) desktop but does not when I use the Gnome flashback (no effects) desktop. I haven't login using the regular Gnome flashback desktop.
The freezes happen doing simple things.
It did also happen with Ubuntu 13.04
I have an Nvidia GeForce GT 240 (GT 215) video card
I did a system test and what got tested passed
Memory 7.8 GiB
Processor Intel Pentium(R) D CPU 3.20GHz x 2
Graphics Gallium 0.4 on NVA3
OS type 64-bit
Disk 23.6 GB

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Tom Frost (tfrost)]

running Mint 14 Cinnamon DE with exact same graphics card as VMC & using Nouveau driver &
same AMD Athlon K8 X 2 Dual Core CPU

same problem occurs..screen freezes & computer locks up

have to do CTRL-ALT-F1 to get to terminal to reboot....

this doesn't always work...only way to get back up is to do hard power down
and then restart

also seen using Ubuntu 14.04

have NOT seen this using Ubuntu 12.04...yet

[Ysaias Torres (ysator)]

Short story: About four days ago I installed the Nvidia-current display driver and removed the Nouveau display driver and my system has not frozen

 Long story: To remove the “Nouveau display driver” first install the “Nvidia-Current” display driver.
 I ran into trouble because I removed the Nouveau -specific kernel DRM services -runtime and the “system settings” stopped working. Then I ran into more trouble because I removed the Nouveau display driver before installing the Nvidia-Current. Somehow I was able to go to a shell and installed the Nvidia-current driver with sudo apt-get -install nvidia-current (or something like that). That made the graphics work but still the “system settings” did not work. I reinstalled the Nouveau -specific kernel DRM services -runtime and the “system settings' still did not work. I found out that I needed to install or reinstall de Gnome-Control-Center and I did using “sudo apt-get -reinstall gnome-control-center” or “sudo apt-get -install gnome-control-center”. Since I kept uninstalling and reinstalling the “runtime”, the “reinstall” worked at one point but then it didn't so I finally used the “install”. My system has been working fine since then and has not frozen, but I'm not using the Nouveau Display Driver

[Petr Nosek (petr-nosek)]

funny. Same problem. Nouveau is randomly freezing

nosek@ubuntu-vbi:~$ uname -a
Linux ubuntu-vbi 3.11.0-12-generic #19-Ubuntu SMP Wed Oct 9 16:20:46 UTC 2013 x86_64 x86_64 x86_64 GNU/Linux

and nvidia-drivers binary don't work for me too. Monitor is flickering (binary drivers) after boot and freezing too.

and this (/etc/modprobe.d/options) didn't help me. But this line worked for me on Gentoo.
options nvidia NVreg_DeviceFileMode=432 NVreg_DeviceFileUID=0 NVreg_DeviceFileGID=27 NVreg_ModifyDeviceFiles=1 NVreg_RegistryDwords="PerfLevelSrc=0x2222"

My graphics is GeForce 9650M GT, 1GB.

Nvidia drivers binary and nouveau are unstable for me. It's blocking for me. I can't use my laptop in the production environment :(

Does anybody have an idea, how to resolve it? - quick solution?

[Petr Nosek (petr-nosek)]

oh, maybe it helps:

my desktop is gnome shell (http://ubuntugnome.org/)

[Petr Nosek (petr-nosek)]

this can help too:

I have fresh installation, because I bought new SSD disk.

[Petr Nosek (petr-nosek)]

my dmesg says:

perf samples too long (2511 > 2500), lowering kernel.perf_event_max_sample_rate to 50000

how to reproduce:

play several flash videos in web browser. After a while, video is cutting. And after a while, noveau is scrashing.

Maybe this helps: http://comments.gmane.org/gmane.linux.kernel/1520775

[Petr Nosek (petr-nosek)]

.proc.driver.nvidia.gpus.0: Error: [Errno 21] je adresářem: u'/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
 NVRM version: NVIDIA UNIX x86_64 Kernel Module 319.32 Wed Jun 19 15:51:20 PDT 2013
 GCC version: gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu8)
.tmp.unity.support.test.0:

ApportVersion: 2.12.5-0ubuntu2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
DistUpgraded: Fresh install
DistroCodename: saucy
DistroRelease: Ubuntu 13.10
DistroVariant: ubuntu
DkmsStatus: nvidia-319, 319.32, 3.11.0-12-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 NVIDIA Corporation G96M [GeForce 9650M GT] [10de:064c] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:2018]
InstallationDate: Installed on 2013-12-30 (0 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: To Be Filled By O.E.M. Z97V
MarkForUpload: True
NonfreeKernelModules: nvidia
Package: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-12-generic root=UUID=6160963a-7905-4bad-ba51-a56dd67ca07a ro quiet splash
ProcVersionSignature: Ubuntu 3.11.0-12.19-generic 3.11.3
Tags: saucy ubuntu compiz-0.9
Uname: Linux 3.11.0-12-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 09/03/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0702
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: Z97V
dmi.board.vendor: To Be Filled By O.E.M.
dmi.board.version: 1.00
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: To Be Filled By O.E.M.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0702:bd09/03/2008:svnToBeFilledByO.E.M.:pnZ97V:pvr1.0:rvnToBeFilledByO.E.M.:rnZ97V:rvr1.00:cvnToBeFilledByO.E.M.:ct10:cvr1.0:
dmi.product.name: Z97V
dmi.product.version: 1.0
dmi.sys.vendor: To Be Filled By O.E.M.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg-core: xserver-xorg-core 2:1.14.3-3ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Mon Dec 30 01:39:38 2013
xserver.configfile: default
xserver.errors:
 Failed to load /usr/lib/xorg/modules/libglamoregl.so: /usr/lib/xorg/modules/libglamoregl.so: undefined symbol: _glapi_tls_Context
...

[Petr Nosek (petr-nosek)]

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[Petr Nosek (petr-nosek)]

Hi, I added apport information.

It is clean instalation Ubuntu 13.10. and nvidia drivers.

Sorry, this bug is about nouveau. I will try to report nouveau bug and ubuntu daily live.

[penalvch (penalvch)]

Petr Nosek, thank you for your comments. Regarding them:
>"Hi, I added apport information. It is clean instalation Ubuntu 13.10. and nvidia drivers."

please do not apport-collect to another person's report as you are not the original reporter.

>"Sorry, this bug is about nouveau. I will try to report nouveau bug and ubuntu daily live."

Please don't report anything further in this report as per above. If you have a bug in Ubuntu, please feel free to file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug xorg

For more on this, please read the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://help.ubuntu.com/community/ReportingBugs

[vmc (vmclark)]

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[vmc (vmclark)]

christopher.m.penalver Post# 17:

I just now saw your request and have installed the latest Ubuntu 14.04 dated today, 12/31/2014

First I needed to install:
sudo apt-get install python-apport

Then I ran:

apport-collect 1242767

The apport finished without incident. I needed to boot using "nomodeset" , otherwise the screen would freeze
 as soon as I started the debugging procedure.

Waiting for further instructions.

[penalvch (penalvch)]

vmc, thank you for providing the requested information. Could you please enable IOMMU in your BIOS, advise nomodeset is still necessary, and if so, does clicking on the "X" to exit System Settings still freeze the computer?

[vmc (vmclark)]

penalvch,
I don't have IOMMU in my BIOS, but according to this link:
https://lists.ubuntu.com/archives/kernel-bugs/2010-September.txt

I added it to my linux string.

Also, the freeze happens not just using Systems Settings, but also at unknow times. Usually some sort of graphics usage. Also using the Dash at times will freeze.

[vmc (vmclark)]

penalvch,

I just tried using the added IOMMU to my linux string as per the link above:
"iommu=soft swiotlb=131072"

Of course with "nomodeset" it never fails. I then remove "nomodeset" but kept "iommu=soft swiotlb=131072", and it never fails ( or hasn't yet).

Apparently newer boards have the IOMMU on the BIOS, my Narra6 does not.

Can the current nouveau compensate for the lack of no hardware IOMMU?

What exactly does this prove?

[penalvch (penalvch)]

vmc, thank you for your comments. Regarding them:
"What exactly does this prove?"

Test it out for a few days. If you don't have any more crashes, at least you have a WORKAROUND. If it continues to crash, please capture the xorg backtrace and/or kernel call trace via https://help.ubuntu.com/community/DebuggingSystemCrash .

[vmc (vmclark)]

It started crashing again. Both using gnome-control-center & Dash.
I researched the IOMMU=soft, and that hack is iffy at best. As described here:
https://bbs.archlinux.org/viewtopic.php?id=168555

Using nvidia drivers doesn't freeze, but the user experience is choppy or sluggish.
I don't have a second computer setup so the ssh option in the DebuggingSystemCrash is not a viable solution.

[Daniel Bergløv (bergloev)]

I hope this issue is still beeing worked on. I can confirm the same issue after switching from my internal Intel graphics to an nVidia card using nouveau. Any graphics required job, even running Eclipse (Java Drawing Jobs), will make the mashine freeze up 10-30 times during an 8 hour working day.

[penalvch (penalvch)]

Daniel Bergløv, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

[vmc (vmclark)]

This makes no sense. Daniel is ask to start a new bug of the same old issue, that in turn will be marked duplicate of this one.
In stead of bifurcating all the duplicates, wouldn't it make more sense to combined them?

This problem will very well be nvidia or nouveau issue. This problem of freezing has been around after ubuntu 12.04.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]