[Toshiba Tecra M9-139] Xorg freeze after upgrade to 12.04 during any ACPI opertions - plugging power

[Dariusz Panasiuk]

Hi

This laptop is having serious problems with Nvidia graphic which makes ACPI completely unusable.

I have tried bot 32 and 64 release of both 12.04, 13.04 and 13.10 Aplha - all behave the same: any ACPI related operation hangs system. Those operations include:
plugging in / removing power supply (every time)
switching of display (after screen inactivity or when closing lid)
While booting with “acpi=off” none of mentioned operations hang computer, but resolution is lower from nominal making it difficult to work on.

While PC is in this “hang” state, you can move mouse, but can not click / select anything. Keyboard also doesn't work, so you can not switch to TTY console or send REISUB

Luckily I have tried nightly builds 3.10.0-999-generic kernel and it works fine with it.

So this ticket is just to acknowledge this problem and hopefully help any other Linux users who tried to install Ubuntu on Toshiba Tecra M9.

I have also tried to run Mint Debian edition on this laptop and it runs fine without any tuning.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xorg 1:7.6+12ubuntu2
ProcVersionSignature: Ubuntu 3.2.0-45.70-generic-pae 3.2.44
Uname: Linux 3.2.0-45-generic-pae i686
.tmp.unity.support.test.0:

ApportVersion: 2.0.1-0ubuntu17.3
Architecture: i386
CompizPlugins: [core,composite,opengl,compiztoolbox,decor,vpswitch,snap,mousepoll,resize,place,move,wall,grid,regex,imgpng,session,gnomecompat,animation,fade,unitymtgrabhandles,workarounds,scale,expo,ezoom,unityshell]
CompositorRunning: compiz
Date: Thu Jun 6 14:45:41 2013
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, even including gdb or git bisection work if needed
GpuHangFrequency: Continuously
GpuHangReproducibility: Yes, I can easily reproduce it
GpuHangStarted: Since before I upgraded
GraphicsCard:
 NVIDIA Corporation G86M [Quadro NVS 130M] [10de:042a] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Device [1179:0001]
InstallationMedia: This
MachineType: TOSHIBA TECRA M9
MarkForUpload: True
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_GB.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-45-generic-pae root=UUID=fbc0f972-0989-4b8f-a6e8-f12d4a41e9e3 ro rd.md=0 rd.lvm=0 rd.dm=0 quiet splash SYSFONT=latarcyrheb-sun16 rhgb rd.luks=0 KEYTABLE=br-abnt2i ipv6.disable=1 noresume quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/29/2008
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 1.90
dmi.board.asset.tag: 0000000000
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion1.90:bd02/29/2008:svnTOSHIBA:pnTECRAM9:pvrPTM91E-04T03TEN:rvnTOSHIBA:rnPortablePC:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: TECRA M9
dmi.product.version: PTM91E-04T03TEN
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.7.12-0ubuntu1
version.libdrm2: libdrm2 2.4.43-0ubuntu0.0.1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.5
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.5
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.13
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build3
---
.tmp.unity.support.test.0:

ApportVersion: 2.13.2-0ubuntu5
Architecture: amd64
CasperVersion: 1.337
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, including running git bisection searches
GraphicsCard:
 NVIDIA Corporation G86M [Quadro NVS 130M] [10de:042a] (rev a1) (prog-if 00 [VGA controller])
   Subsystem: Toshiba America Info Systems Device [1179:0001]
LiveMediaBuild: It
MachineType: TOSHIBA TECRA M9
Package: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
PackageArchitecture: amd64
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: file=/cdrom/multiboot/ubuntu-14.04-desktop-amd64/preseed/ubuntu.seed boot=casper cdrom-detect/try-usb=true noprompt floppy.allowed_drive_mask=0 ignore_uuid live-media-path=/multiboot/ubuntu-14.04-desktop-amd64/casper/ initrd=/multiboot/ubuntu-14.04-desktop-amd64/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.13.0-11.31-generic 3.13.3
Tags: trusty ubuntu reproducible compiz-0.9
Uname: Linux 3.13.0-11-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/31/2007
dmi.bios.vendor: TOSHIBA
dmi.bios.version: Version 1.40
dmi.board.asset.tag: 0000000000
dmi.board.name: Portable PC
dmi.board.vendor: TOSHIBA
dmi.board.version: Version A0
dmi.chassis.asset.tag: 0000000000
dmi.chassis.type: 10
dmi.chassis.vendor: TOSHIBA
dmi.chassis.version: Version 1.0
dmi.modalias: dmi:bvnTOSHIBA:bvrVersion1.40:bd07/31/2007:svnTOSHIBA:pnTECRAM9:pvrPTM91E-02Y00WEN:rvnTOSHIBA:rnPortablePC:rvrVersionA0:cvnTOSHIBA:ct10:cvrVersion1.0:
dmi.product.name: TECRA M9
dmi.product.version: PTM91E-02Y00WEN
dmi.sys.vendor: TOSHIBA
version.compiz: compiz 1:0.9.11+14.04.20140218-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.0~rc1-1ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.0~rc1-1ubuntu4
version.xserver-xorg-core: xserver-xorg-core 2:1.15.0-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Tue Mar 4 07:23:43 2014
xserver.configfile: default
xserver.errors:
 Failed to load module "nvidia" (module does not exist, 0)
 Failed to load module "nvidia" (module does not exist, 0)
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs: Output DVI-D-1 LVDS-1 VGA-1
xserver.version: 2:1.15.0-1ubuntu6
xserver.video_driver: nouveau

[Dariusz Panasiuk (dariusz.panasiuk)]

I just did another test and have installed proprietary Nvidia drivers (version current) through Jockey and on current kernel 3.2.0-45-generic-pae and it also seem to help with ACPI.

[Dariusz Panasiuk (dariusz.panasiuk)]

I went back to disabling acpi, as only feasible option to use this laptop.

with either nvidia drivers or development kernel, it kind of works (laptop doesn't crash when power supply is unplugged) but closing laptop lid (even with suspend disabled) is crashing laptop.

Suspend doesn't work in any of combination I have tried.

In addition with nvidia prioprietary drivers X11 is crashing on startup, so automatic login doesn't work.

[Dariusz Panasiuk (dariusz.panasiuk)]

googling lunchpad I can see the similar Bug #454402 reported in 2009-10-18 - " [TOSHIBA TECRA M9] suspend/resume failure " - https://bugs.launchpad.net/ubuntu/+source/linux/+bug/454402 so it looks like it always been problem for Nvidia Quadro NVS 130M

[penalvch (penalvch)]

Dariusz Panasiuk, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-nouveau REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

[Dariusz Panasiuk (dariusz.panasiuk)]

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[Dariusz Panasiuk (dariusz.panasiuk)]

I have run apport-connect as requested.
Laptop still cannot suspend, and freezes when tryng to change brigteness of LCD screen. It is however bit better as it doesn't freeze when plugging in power supply.
Problematic element is definitelly graphic card Nvidia "Gallium 0.4 on NV86".
01:00.0 VGA compatible controller: NVIDIA Corporation G86M [Quadro NVS 130M] (rev a1) (prog-if 00 [VGA controller])

There is different release of the same laptop with different Nvidia card which works fine, without any issues.

[penalvch (penalvch)]

Dariusz Panasiuk:

>"Laptop still cannot suspend..."

This would be a different problem, not covered under the scope of this report. You are welcome to file a new bug about this via a terminal:
ubuntu-bug linux

>"freezes when tryng to change brigteness of LCD screen."

As per http://www.toshiba.co.uk/innovation/download_bios.jsp?service=UK an update to your BIOS is available (2.00). If you update to this following https://help.ubuntu.com/community/BiosUpdate does it change anything? If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful.

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Thank you for your understanding.

[Dariusz Panasiuk (dariusz.panasiuk)]

Sorry, but as per attached screenshot I can't find a way to get latest version for this machine.
The only Tecra still supported via main website is M10.
 Please advise if you find it any other way.

[Dariusz Panasiuk (dariusz.panasiuk)]

Sorry, I have now found it now under “archived files” section and chosen “tecra->M series->Tecra M9->PTM91”.
When executing it however in windows 7 (from dual boot) I got error message “this computer is not supported”

[Dariusz Panasiuk (dariusz.panasiuk)]

I have now also tried to update BIOS from wine 1.6.1 to no avail. I will now install XP to perform BIOS update.

[Dariusz Panasiuk (dariusz.panasiuk)]

I have also tested this machine with RedHat 6 and kernel "2.6.32-431.5.1.el6.x86_64 #1 SMP Fri Jan 10 14:46:43 EST 2014 x86_64 x86_64 x86_64 GNU/Linux"

With this OS laptop can change brightness and suspend. It still doesn't resume properly though. Sscreen is unusable but TTY works fine so it is possible to restart GDM.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-nouveau (Ubuntu) because there has been no activity for 60 days.]