gnome image viewer (eog) shows only black for certain images

Bug #935584 reported by Gregory Gleason on 2012-02-18
38
This bug affects 7 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Low
Unassigned

Bug Description

I just got some pictures from a photography company and the gnome image viewer only shows all black. Gimp, firefox both open the image okay.

Here is an image which does this: http://www.joshblackburn.com/37006-IMG_3285.jpg (It's my new 2 week old son, William) =)

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: eog 3.2.1-0ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-16.28-generic 3.0.17
Uname: Linux 3.0.0-16-generic i686
ApportVersion: 1.23-0ubuntu4
Architecture: i386
Date: Sat Feb 18 10:22:22 2012
ProcEnviron:
 PATH=(custom, user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: eog
UpgradeStatus: No upgrade log present (probably fresh install)

Gregory Gleason (gsgleason) wrote :
Paolo Rotolo (paolorotolo) wrote :

Hi,
thanks for reporting this bug and any supporting documentation. Since this bug has enough information provided for a developer to begin work, I'm going to mark it as confirmed and let them handle it from here.
In the meantime, you can use Shotwell's viewer.
Thanks for taking the time to make Ubuntu better and greetings for your son =) !

Changed in eog (Ubuntu):
status: New → Confirmed
Jouni Mettala (jouni-mettala) wrote :

Bug #880923 looks similar and it's in oneiric too. However eog 3.3.5 in precise shows this image.

ralf tauscher (stereo) on 2013-10-26
tags: added: saucy
David Girault (dfgweb) wrote :

Hi,

I have the same bug here, with intel gfx.

I found this while searching for a solution: https://bugs.freedesktop.org/show_bug.cgi?id=70527

I don't know if patch commited in Xorg Intel driver at 2013-11-04 15:13:38 is included in Ubuntu xorg-video-intel driver.
It seems a bug should be create for xorg-video-intel package on saucy.

affects: eog (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Chris Wilson (ickle) on 2014-02-28
affects: xserver-xorg-video-intel (Ubuntu) → xserver-xorg-video-intel-lts-saucy (Ubuntu)
Francisco Cribari (cribari) wrote :

I have the same problem. I am running Ubuntu Gnome 13.10 and Eye of Gnome version 3.10.2. I am unable to view some JPG files using Eye of Gnome. For instance, the two files available at

https://dl.dropboxusercontent.com/u/2171814/dog.zip

Here is a screenshot: https://dl.dropboxusercontent.com/u/2171814/eog.png

I can view the files using other programs (for instance, okular, gwenview etc.).

cribari@darwin3:~$ dpkg -l | grep eog
ii eog 3.10.2-0ubuntu2~saucy1 amd64 Eye of GNOME graphics viewer program
ii eog-dbg 3.10.2-0ubuntu2~saucy1 amd64 Eye of GNOME graphics viewer program - debugging symbols
ii eog-plugins 3.10.1-1~saucy1 amd64 set of plugins for eog

cribari@darwin3:/etc/apt$ dpkg -l | grep intel
ii intel-gpu-tools 1.3-0ubuntu2 amd64 tools for debugging the Intel graphics driver
ii libdrm-intel1:amd64 2.4.46-1ubuntu1 amd64 Userspace interface to intel-specific kernel DRM services -- runtime
ii libdrm-intel1:i386 2.4.46-1ubuntu1 i386 Userspace interface to intel-specific kernel DRM services -- runtime
ii xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1 amd64 X.Org X server -- Intel i8xx, i9xx display driver

Timo Aaltonen (tjaalton) wrote :

does it work in 15.10 or xenial?

affects: xserver-xorg-video-intel-lts-saucy (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status: Confirmed → Incomplete
Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → Low
octalman (octalman) wrote :

This bug just hit me: Ubuntu 14.04 (up-to-date), Thunderbird 45.0, E(G 10.3.2. Other applications using EOG fail also. Issues message saying signature 0x89 0x50 isn't vald JPEG signature. The filename has .jpg extension. These pictures (there are four) display correctly on both my andrioid phones and on my daughter's android phones. She says it won't open on her Linux laptop, however.

A copy of one of the JPEG files is attached.

octalman (octalman) wrote :

This bug just hit me: Ubuntu 14.04 (up-to-date), Thunderbird 45.0, E(G 10.3.2. Other applications using EOG fail also. Issues message saying signature 0x89 0x50 isn't vald JPEG signature. The filename has .jpg extension. These pictures (there are four) display correctly on both my andrioid phones and on my daughter's android phones. She says it won't open on her Linux laptop, however.

A copy of one of the JPEG files is attached.

Pierpaolo (pierpaul) wrote :

I have the problem that image viewer opens all picture as blank page.

This is what I get if I run this:

eog --gtk-debug=all ~/Desktop/111*.jpg

result:

Loading module list: overlay-scrollbar:unity-gtk-module
gtk-modules setting changed to: canberra-gtk-module
Loading module list: canberra-gtk-module

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