[i965] idle black screen plus other issues Ubuntu 11.04

Bug #763422 reported by Jason Greenwald
150
This bug affects 29 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Fix Released
Undecided
Unassigned

Bug Description

Hello,

I'm using Ubuntu 11.04. When I step away from the computer for a few minutes and then come back to it, usually I see the login screen that comes up each time you step away from the computer to get back to what I was doing on my computer, however occasionally when I come back and move the mouse the login screen is not visible and all I see is a complete black screen. The only thing I see is the white cursor, and only when I move the cursor over to the bar where I would enter my password would be, I get the insertion icon for entering text. But I still don't see the actual grey screen with the white bar to enter my password.

I tried entering my password upon getting the insertion cursor when getting to the place where the white area would be to enter my password. I enter it, but all I still see is black. Obviously this is a bug, as I'm using a developmental version, 11.04, of Ubuntu, however I thought I should let the problem be known in the hopes and prayers that someone from the Ubuntu development team would see this post and fix the problem.

And there is one other thing that I've noticed...the menu bar is all black at all times when I am logged into Ubuntu, except for the icons on the upper right hand side of the Ubuntu screen, such as the mail icon, wifi icon, etc. Those are slightly grey. The time however in that location is black however and basically unreadable. The only time I see the various drop downs from the menubar is when I hover over the menubar and click on where would be the various File, Edit so forth items on the menubar.

Actually, as I'm writing this, for the first time I see the menubar items, File, Edit, etc., in black on a grey area in the menubar area, but they only appear when I hover over that area with the cursor, where they actually reside. I like the feature that the menubar itself, File, Edit, etc., only appears when you hover over it, but black text (menubar titles) on a very grey area isn't very readable.

Lastly, occasionally when I rightclick with my mouse button to get a dropdown area in various areas of the screen, where it would be activated, such as to paste or cut text, it will appear for a second but then disappear almost immediately. Not long enough to actually click on what you want such as "Paste". I pray that the Ubuntu Team does in fact see this topic and implements the bug fixes soon, and in a way that once the OS is updated to represent these fixes, I can just update the Ubuntu Operating System through the Update Manager in the OS from within the OS I already have installed, and not have to reinstall Ubuntu all over again when the fixes come out. Thank you all so very much, in advance, for reading and appropriately responding to my lengthy post.

May God Bless each and every one of you in The Mighty Name of The Lord Jesus Christ! He saved me and He can save you too if you are willing.

Blessings,

Jason

Revision history for this message
Colin E (colin-j-elliott) wrote :

I'm also having this problem. My top menu bar is almost completely black, but when I get real close I can see the text and the symbols needed for minimizing along with the "File", "Edit", and all. My username and the time are also barely visible.

Is there a way to change the text color and the min. and max. symbols to white, or the same color as the Ubuntu symbol and the rest of the icons? Wifi, envelope, and sound icons are all white and visible.

I'm using a custom theme, but that's all. I've tried changed the font color with no luck. This is the theme I'm using.

http://www.ubuntugeek.com/split-new-theme-from-bisigi-project-installation-instructions-inside.html

-Colin

affects: ubuntu → xscreensaver (Ubuntu)
Revision history for this message
Tormod Volden (tormodvolden) wrote :

Can you please attach your /var/log/Xorg.0.log file and your /var/log/kern.log?

Maybe you can attach a digital camera picture of the screen with the menubar items and all that?

Revision history for this message
Colin E (colin-j-elliott) wrote :

I compressed the two files requested. Unfortunately I do not own a camera.

I also noticed that I need to fullscreen my buddy list in pidgin in order to see the menu to quit the program. But this probably deserves to be reported elsewhere.

Revision history for this message
Jason Greenwald (misterjboogie) wrote :

Thanks Colin, Just saw your response. Greatly appreciated. And thanks for posting those two files! Had I seen the request for those two files earlier, I would have myself posted them.

Tormod, is there still a need for me to post those two files you requested that Colin already posted. If so, how would I go about doing that? And thanks again.

Revision history for this message
Tormod Volden (tormodvolden) wrote :

Yes, please attach your files. Under the "Add comment" field there is an "Add attachment or patch" button. Then navigate to File System -> var -> log for each file.

Please do not use any compression or archiving of the attachments, that just adds work for those who want to read and process them.

Revision history for this message
Colin E (colin-j-elliott) wrote :

I'm sorry. It looked like I could only attache one file per post, so i just compressed them.

Revision history for this message
Jason Greenwald (misterjboogie) wrote :

Here is the first of the two files you requested, from my side.

Thank you!

Revision history for this message
Jason Greenwald (misterjboogie) wrote :

Here is the second of the log files you requested.

Thank you!

summary: - idle black screen plus other issues Ubuntu 11.04
+ [i965] idle black screen plus other issues Ubuntu 11.04
affects: xscreensaver (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
Sebastian (sebastianhaselbeck) wrote :

having blackscreens randomly all the time. it just freezes up and the graphics adapter says bye bye, but i am on an ATI

bugbot (bugbot)
tags: added: black-screen
Revision history for this message
Alex Edstrom (alex-mortsde) wrote :

I just wanted to add to this discussion as I'm having almost all of the same problems mentioned above. Black screens have not been as much of a problem, although this has happened once or twice. However, my menu bar items that are TEXT ONLY appear to be showing up in a barely visible font color. I've tried customising those through the general color settings but it doesn't seem to be helping. Thoughts?

Revision history for this message
zasran (erik-zasran) wrote :

Maybe this should be split into two bugs:

  - black screen after sleep (only mouse cursor visible), I get this about once a day. I can kill X server but restarting it (either by restarting gdm or stopping gdm and just starting X) does not help, I only get black screen, Need to reboot to make X work again. See nothing intereting in the logs, I'll attach Xorg.0.log and kern.log

  - top menu text too dark: as far as I can tell the problem seems to be that the menu text color is always the same (black or almost black), at least with most themes (not all, e.g. High Contrast Inverse has white menu text), so themes that have dark menu bar (e.g. New Wave) are not very readable (dark font on dark background). Customizing theme colors (click Customize in Appearance, then Colors) doesn't help, none of the offered items (Windows, Input boxes, Selected items, Tooltips) change the top menu text color.

Revision history for this message
zasran (erik-zasran) wrote :
Revision history for this message
zasran (erik-zasran) wrote :
Revision history for this message
Giggaflop (giggaflop) wrote :

i have found if you go:
josh@josh-M760T:~$ sudo killall gnome-session && sudo killall gdm-binary && gdm

you can get back to a gnome enviroment while not rebooting. i hope that helps somebody and hope this gets fixed soon!

Revision history for this message
Giggaflop (giggaflop) wrote :

i also wish to note that i am now using, http://ppa.launchpad.net/oibaf/graphics-drivers/ubuntu
and the graphics blackscreen on idle has reduced 10 fold, but does still occur. typically i had just converted my whole family to ubuntu as this bug occurs XD so we are now all stuck with this issue

Revision history for this message
Dustan Ashley (dashley) wrote :

I also have the screen blanking issue which requires a reboot to resolve (Same behaviour, can only see the mouse pointer). This is a complete show stopper for me as I now have to reboot far more frequently than in windows.

I am not sure how widespread this is, but I can confirm it presents on all three of my 11.04 installations (One running the nVidia binary display drivers, and the other two on different Intel chipsets).

The priority on this should be escalted.

Revision history for this message
Dustan Ashley (dashley) wrote :

Also, disabling the screensaver/screen locking is a workaround, but not one I'm happy with given the security implications on a laptop.

Revision history for this message
Richard Carlisle (commanderjao) wrote :

this is the most annoying issue in regards Ubuntu it happens to me about every second time i suspend or hibernate. Does any know of a solution.

Revision history for this message
zasran (erik-zasran) wrote :

Switched to Ubuntu classic (no unity, it's same gnome shell as previous Ubuntu release had) and it's been working fine (no compiz either), no crashes for more than a week.

BTW I remember similar problems with Intel driver (same machine) before when I had compiz effects enabled. Now it seems much worse though, it used to happen occasionally, maybe once a week, now it happens every day (not sure if it's after every wake up but close).

Revision history for this message
Justin Ossevoort (iq-0) wrote :

I'm having this problem with an Intel GMA videocard.
Sometimes it works to just kill gnome-screensaver, and today I managed to recover by killing 'compiz' with a 'SIGUSR1' (after already having killed gnome-screensaver). I wasn't able to check whether compiz has a nice "restart self" command, but at least this command effectively restarted compiz and a few seconds later I had my programs back.

Revision history for this message
[mrs_sheep] (mrs-sheep) wrote :

Same problem here, using an integrated Intel GPU.
I have a nVidia too, it's normally switched of (due to the lack of Optimus support), but i was wondering if using it is increasing the blackscreen problems?

Revision history for this message
Milo Sredkov (miloslav) wrote :

Thanks, Justin Ossevoort! I'm also experiencing the problem, but next time I'll try killing gnome-screensaver and compiz. Until now I was doing "service gdm restart".

Revision history for this message
alexxtasi (alexxtasi) wrote :

I have the same problem using an integrated Intel GPU also...
I am using gnome (choosing Ubuntu Classic in the login screen) and have set "Black Screen" as screensaver after 5min and "Put display to sleep when inactive for 10min".
It doesn't happen every time, but when it does, I can only see the mouse cursor and nothing else. I restart the xserver pressing Atl-Tab-Backspace (have the right settings for zap).

Revision history for this message
BennySimonsen (benny-slbs) wrote :

I have found out that "blank screen" isn't neccesary blank - actually it is a freezed screen.

Eg. playing a video on youtube in FF then the picture freezes except the mouse. I can pause/start the video - but can't see it.

Normally the screen is only "blank" on the GUI (Ctrl-Alt-F7) - but I have one time observed that switching to a TTY (Ctrl-Alt-F2) (without loging in - so I see the text login prompt) and back to GUI then I see the same text + mouse.

I will commit log files when I see the problem again.

Revision history for this message
aliander (aliander) wrote :

Same thing here as well

Linux Sayuri 2.6.38-8-generic #42-Ubuntu SMP Mon Apr 11 03:31:50 UTC 2011 i686 i686 i386 GNU/Linux
X.Org X Server 1.10.1
00:02.0 VGA compatible controller: Intel Corporation 4 Series Chipset Integrated Graphics Controller (rev 03)

Revision history for this message
Keith Prickett (keith-prickett) wrote :

killing the xorg process causes a restart and gets things going again without rebooting, but all your open gnome-based applications are closed also. This is a very, very, very, very annoying bug.

Revision history for this message
Domen Kožar (ielectric+) wrote :

Same issue. Can we help further to resolve this?

Revision history for this message
Domen Kožar (ielectric+) wrote :
Revision history for this message
Gergely Csépány (cheoppy) wrote :

It's still a problem in oneiric, happens every few days with an Intel Mobile 4 Series Chipset.
Running 'sudo service lightdm restart' fixes it by restarting the whole X session, but it's not a convenient solution.

Revision history for this message
loke (developer-loke) wrote :

The problem has continued into 12.04 LTS. Would you please fix it?

Revision history for this message
Korgen (spam-korgen) wrote :

I'm also affected by this really annoying problem... strangely I didnt have this problem until I switched from 11.10 to 12.04... Is there any new regarding to this bug? It's more than 1 year old and there seems to be no activity towards fixing it...

Revision history for this message
Tormod Volden (tormodvolden) wrote :

I am afraid there are many issues being commented on in this bug report that are not the same, even if they have similar symptoms. If you are not 100% sure you have the same problem as Jason, please file a new bug, especially if you are not using the intel driver (the xdriinfo command should return i965).

Jason, do you still see this with Ubuntu 12.04? Can you log in to a "Ubuntu 2D" session instead for a while and see if that helps?

Does "xset dpms force off; sleep 5; xset dpms force on" turn off the screen and successfully turn it on again after 5 seconds?

bugbot (bugbot)
tags: added: natty
Revision history for this message
Carl Farrington (carl-css-networks) wrote :

I've had enough of this bug too now :-(

It's been bugging me for ages.

Symptoms are exactly the same - about 1 in 5 times, coming out of sleep, instead of getting the gnome-screensaver unlock box, I just get the mouse cursor on a black screen. When moving the cursor to the area where the text-input box should be, you can see the cursor change, but typing the password does not help. Every time, I have to switch to tty1 and "sudo pkill X", which means I lose *everything* I had open.

Intel integrated graphics on a Thinkpad X301.

Revision history for this message
Carl Farrington (carl-css-networks) wrote :

It's just happened again.

I have some more info though.

The text-input box, or rather, the cursor-changing behaviour - it's not the gnome-screensaver unlock box. It's actually my desktop.
So as I move the mouse cursor across the black screen, the cursor is changing to a hand as it moves across web hyperlinks, and it's changing to a text-input cursor as it moves over text boxes, and a normal pointer the rest of the time.
I went to a tty and killed the gnome-screensaver process, and this didn't change anything.

it seems like when X should be calling up the gnome-screensaver as it comes out of sleep, it isn't doing, or it's not letting the gnome-screensaver take over like it should.

Revision history for this message
Carl Farrington (carl-css-networks) wrote :

BTW I'm using Precise.

Revision history for this message
Carl Farrington (carl-css-networks) wrote :

Here is a video of the problem as I see it:

http://youtu.be/Jgu4dpmg_0c

worth noting that I'm not 100% the hyperlinks are really activating upon click (in the video I said that they were). Although my wifi starts to blink, I think the mouse cursor would change if a click on a hyperlink was actually doing anything/following the link.
I should run a tcpdump next time to check, but it may not be relevant to the problem anyway.

Anything I can do to help troubleshoot?

Revision history for this message
Darcy Parks (darcy-darcyparks) wrote :

I have been experiencing the same problem, first with 11.10 and now with 12.04. i965.

It has happened a few times today and I tried the following commands from VT1:

export DISPLAY=:0; xset dpms force off; sleep 5; xset dpms force on

The commands appeared to run without error but it did not fix the problem. As before, the only option is pkill X or to reboot.

Revision history for this message
Nathaniel W. Turner (nturner) wrote :

I too am seeing the issue where the screen stays black but the mouse cursor moves and changes shape normally.
Eventually, after some long amount of time (which varies from seconds to minutes), the screen will suddenly restore as expected. I when it eventually restores it's usually coincident with a keystroke or mouse movement, but I don't have solid data.
I am using a Radeon HD 7970 with 3 monitors, and Unity on Precise.

If I switch to VT2 , wait a little, and switch back, the problem persists.
If I switch to VT2, log in, and kill the compiz process, and switch back, the screen restores as normal (except of course windows don't have decorations for a few seconds while compiz respawns, as expected).

tags: added: precise
Revision history for this message
Thiago Martins (martinx) wrote :

Same problem here: Ubuntu 12.04.1 - 64 bits, RADEON 5450, open source radeon driver.

Revision history for this message
Chris Wilson (ickle) wrote :

Pageflip versus DPMS race, believed fixed in raring (at last!).

Changed in xserver-xorg-video-intel (Ubuntu):
status: Confirmed → Fix Released
To post a comment you must log in.
This report contains Public information  
Everyone can see this information.

Other bug subscribers

Related questions

Remote bug watches

Bug watches keep track of this bug in other bug trackers.