[i915gm] GPU lockup (IPEHR: 0x7f9c000f): Login screen loads but freezes when trying to log in

[Jimmy Sjölund]

Binary package hint: xserver-xorg-video-intel

When I boot my eee pc the login screen loads, but when I hit enter or click on my login it is not possible to write anything into the password field. I have to resort to pressing the on/off button and reboot several times until I can write my password in and finally log in.

[ 1202.348021] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 1202.356065] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 2176 at 2174, next 2177)

Time: 1302166670 s 224087 us
PCI ID: 0x2592
EIR: 0x00000000
PGTBL_ER: 0x00000000
Render command stream:
  ACTHD: 0x01a700d0
  IPEIR: 0x00000000
  IPEHR: 0x7f9c000f
  INSTDONE: 0x0307f8c1
  INSTPM: 0x00000800

ProblemType: Crash
DistroRelease: Ubuntu 11.04
Package: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
ProcVersionSignature: Ubuntu 2.6.38-8.41-generic 2.6.38.2
Uname: Linux 2.6.38-8-generic i686
Architecture: i386
Chipset: i915gm
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
DRM.card0.LVDS.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1024x600
 edid-base64:
DRM.card0.VGA.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
Date: Thu Apr 7 10:57:50 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DuplicateSignature: (ESR: 0x00000001 IPEHR: 0x7f9c000f)
ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py
GraphicsCard:
 Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller [8086:2592] (rev 04) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:82d9]
   Subsystem: ASUSTeK Computer Inc. Device [1043:82d9]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Beta i386 (20110330)
InterpreterPath: /usr/bin/python2.7
MachineType: ASUSTeK Computer INC. 900
ProcCmdline: /usr/bin/python /usr/share/apport/apport-gpu-error-intel.py
ProcEnviron:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=b960261e-efd3-4c9c-a3f7-3386138611ca ro quiet splash vt.handoff=7
ProcKernelCmdLine_: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=b960261e-efd3-4c9c-a3f7-3386138611ca ro quiet splash vt.handoff=7
RelatedPackageVersions:
 xserver-xorg 1:7.6+4ubuntu3
 libdrm2 2.4.23-1ubuntu6
 xserver-xorg-video-intel 2:2.14.0-4ubuntu6
Renderer: Unknown
SourcePackage: xserver-xorg-video-intel
Title: [i915gm] GPU lockup (ESR: 0x00000001 IPEHR: 0x7f9c000f)
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

dmi.bios.date: 05/26/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0601
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 900
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTek Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0601:bd05/26/2008:svnASUSTeKComputerINC.:pn900:pvr0802:rvnASUSTeKComputerINC.:rn900:rvrx.xx:cvnASUSTekComputerINC.:ct10:cvrx.x:
dmi.product.name: 900
dmi.product.version: 0802
dmi.sys.vendor: ASUSTeK Computer INC.
version.compiz: compiz 1:0.9.4+bzr20110406-0ubuntu1
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu6

[Bryce Harrington (bryce)]

Is this a recent regression on natty or has it been occurring as long as you've been running natty? Did you experience this freeze in maverick?

[Jimmy Sjölund (jimmy-sjolund)]

I installed Natty when the Beta1 was released. The login freeze occured from the start, though it does not happen on every boot. I did not have any issues in Maverick.

[Jimmy Sjölund (jimmy-sjolund)]

Today I could log in after the 5th reboot. What I noticed was that the bar in the lower part of the screen does not load the times I can't login.

[Dan Scott (danieljamesscott)]

Same problem (Also on EEE PC 900) here. Not sure if it is a proper workaround, but I waited on the login screen, then chose 'Other' and typed my username and it didn't freeze.

[Jimmy Sjölund (jimmy-sjolund)]

Dan Scott's workaround work for me as well. Click 'Other' and then type username and password.