Ubuntu
xserver-xorg-video-intel package

drm:i915_hangcheck_elapsed] ERROR Hangcheck timer elapsed... GPU hung

Bug #737972 reported by mic on 2011-03-19

This bug affects 14 people

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Importance

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xserver-xorg-video-intel (Ubuntu)

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Undecided

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Affecting:	xserver-xorg-video-intel (Ubuntu)
Filed here by:	mic
When:	2011-03-19
Confirmed:	2011-03-23
Started work:	2011-03-23
Completed:	2011-03-23

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Status	Importance
	Undecided

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	Nobody
	Me

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Bug Description

Binary package hint: xserver-xorg-video-intel

This happens usualy in 10 minutes after login. Graphics freezes, but ctrl-alt-f1 usualy works (sometimes not) and I am able to run metacity from console to continue with work (and to send this bug report). Interesting parts from dmesg are these:
741.124066] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 741.125460] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 140699 at 140697, next 140700)
[ 741.125594] [drm:i915_reset] *ERROR* Failed to reset chip.
[ 743.470831] compiz[1590]: segfault at 0 ip 00f7c5c6 sp bf9cd0a8 error 6 in libc-2.13.so[f07000+15a000]

Sometimes computer feezes totally (I can onlymove with mouse, keyboard is not working). Usualy computer freezes in 20 minuts after running metacity --replace.

I am able to provide further informations, or run some test, justl et me know.

ProblemType: Bug
DistroRelease: Ubuntu 11.04
Package: xserver-xorg-video-intel 2:2.14.0-4ubuntu4
ProcVersionSignature: Ubuntu 2.6.38-7.35-generic 2.6.38
Uname: Linux 2.6.38-7-generic i686
Architecture: i386
DRM.card0.LVDS.1:
status: connected
enabled: enabled
dpms: On
modes: 1280x800 1280x800
edid-base64: AP///////wAkTXMjAAAAAAAPAQOAIRV4Cof1lFdPjCcnUFQAAAABAQEBAQEBAQEBAQEBAQEBxxsAoFAgFzAwIDYAS88QAAAZJhcAoFAgFzAwIDYAS88QAAAZAAAADwCBCjKBCigUAQBMo1gzAAAA/gBMVE4xNTRYMy1MMDQKAA==
DRM.card0.VGA.1:
status: disconnected
enabled: disabled
dpms: Off
modes:
edid-base64:
Date: Fri Mar 18 22:30:52 2011
DistUpgraded: Log time: 2011-03-03 21:39:53.327059
DistroCodename: natty
DistroVariant: ubuntu
GraphicsCard:
Intel Corporation Mobile 915GM/GMS/910GML Express Graphics Controller [8086:2592] (rev 03) (prog-if 00 [VGA controller])
   Subsystem: IBM Device [1014:058c]
   Subsystem: IBM Device [1014:058c]
InstallationMedia: Ubuntu-Netbook 10.10 "Maverick Meerkat" - Release Candidate i386 (20100928.2)
MachineType: IBM 2529ETG
PccardctlIdent:
Socket 0:
   no product info available
PccardctlStatus:
Socket 0:
   no card
ProcEnviron:
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-7-generic root=UUID=e613ec73-66b6-4a53-8659-07e132f0c679 ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: Upgraded to natty on 2011-03-04 (14 days ago)
dmi.bios.date: 10/28/2005
dmi.bios.vendor: IBM
dmi.bios.version: 77ET41WW (1.04 )
dmi.board.name: 2529ETG
dmi.board.vendor: IBM
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: IBM
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnIBM:bvr77ET41WW(1.04):bd10/28/2005:svnIBM:pn2529ETG:pvrThinkPadZ60m:rvnIBM:rn2529ETG:rvrNotAvailable:cvnIBM:ct10:cvrNotAvailable:
dmi.product.name: 2529ETG
dmi.product.version: ThinkPad Z60m
dmi.sys.vendor: IBM
version.compiz: compiz 1:0.9.4-0ubuntu7
version.libdrm2: libdrm2 2.4.23-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.1-0ubuntu3
version.xserver-xorg: xserver-xorg 1:7.6~3ubuntu11
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu6

Tags: Edit Tag help

mic (mic-launchpad) wrote on 2011-03-19:

BootDmesg.txt Edit (51.0 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (9.5 KiB, text/plain; charset="utf-8")
DRM.card0.SVIDEO.1.txt Edit (108 bytes, text/plain; charset="utf-8")
Dependencies.txt Edit (2.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (14.4 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (538 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (541 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.2 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (2.7 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (79.5 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (250.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (188.2 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (31.4 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.1 KiB, text/plain; charset="utf-8")
monitors.xml.txt Edit (596 bytes, text/plain; charset="utf-8")
xdpyinfo.txt Edit (9.7 KiB, text/plain; charset="utf-8")

Bryce Harrington (bryce) wrote on 2011-03-23:

Hi mic, this sounds like a fix we just put in for 915/945 chips available in Ubuntu's linux 2.6.38-7.36 kernel, so I think once you update to that kernel you should find this resolved.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Fix Released

mic (mic-launchpad) wrote on 2011-03-23:

I have 2.6.38-7.37 now and the problems remains (at least yesterday it was). Now I am doing update to recent natty (i update daily), that have kernel 2.6.38-7.38. After update and restart I will report the result.

mic (mic-launchpad) wrote on 2011-03-23:

After update the problem remains (now I am using kernel 2.6.38-7.38). Unity last for minute or two after login, then it freezes. I logged in to the console, tried to run metacity --replace, or compiz --replace, but nothing helps. Restart of gdm "worked", X was restarted, but screen was black. I was able to login (it was verified by login sound), but black screen is useless:-)

Running ubuntu with Classic session (no effects) seems stable, if metacity crashed, I am able to restart it from console. After that opengl application do not work.

Last part of my dmesg log:

[ 447.193579] lib80211_crypt: registered algorithm 'TKIP'
[ 501.865230] exe (2183): /proc/2183/oom_adj is deprecated, please use /proc/2183/oom_score_adj instead.
[ 518.848029] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 518.849439] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 29941 at 29938, next 29948)
[ 518.849539] [drm:i915_reset] *ERROR* Failed to reset chip.
[ 519.208698] show_signal_msg: 15 callbacks suppressed
[ 519.208706] compiz[1616]: segfault at 0 ip 00fea5c6 sp bff25f18 error 6 in libc-2.13.so[f75000+15a000]
[ 622.112540] compiz[2662]: segfault at 0 ip 00959ed1 sp bfacd060 error 6 in i915_dri.so[942000+64000]

What information do you need? I should be able to provide it.

Bryce Harrington (bryce) wrote on 2011-03-23:

From while the system is hung, we need:
  * Output of 'sudo intel_gpu_dump'
  * Copy of your /sys/kernel/debug/dri/0/i915_error_state
  * Output of 'dmesg'
  * Your /var/log/Xorg.0.log

mic (mic-launchpad) wrote on 2011-03-23:

Requested files Edit (396.0 KiB, application/x-tar)

Hi, here are the requested files (i915_error_state is twice, one for dri/0/intel_... and one for 64). Let me know if you need something additional.

Bryce Harrington (bryce) wrote on 2011-03-24: Re: [Bug 737972] Re: drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung

On Wed, Mar 23, 2011 at 11:12:20PM -0000, mic wrote:
> Hi, here are the requested files (i915_error_state is twice, one for
> dri/0/intel_... and one for 64). Let me know if you need something
> additional.
>
> ** Attachment added: "Requested files"
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/737972/+attachment/1934799/+files/debug.tar.gz

Thanks; for future reference please attach each file separately rather
than in a tarball; tarballs add extra steps for developers to look at
them.

mic (mic-launchpad) wrote on 2011-03-26:

Today I updated (to kernel 2.6.38-7.39), the problem still remains. But I have interesting observation. The freeze always (as I remember) occurs while I was using Google Chrome. After switching to firefox (after update), Unity seems stable (so far, nothing crashed).

Will Bickerstaff (willbickerstaff) wrote on 2011-05-01:

mic I see the same, typically when I bring up the find box in chromium (ctrl+f), but not always. If I notice the display freeze quick enough and switch to a VT wait a few seconds and switch back before my display gets garbled I can occasionally rescue it. I'm not sure this is particular to chrome/chromium though as I've had similar experiences when using inkscape.

Dmesg has:
[35115.968171] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[35115.969488] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 797622 at 797620, next 797623)
[35115.969634] [drm:i915_reset] *ERROR* Failed to reset chip.

I'll catch those other logs next time it happens.

Will Bickerstaff (willbickerstaff) wrote on 2011-05-02:

#10

i915_hang.tar.gz Edit (275.0 KiB, application/x-tar)

My logs attached. Is this the same bug (in which case fix released needs changing) otherwise I'll create a new bug. Again this was with chromium and the find box.

Will Bickerstaff (willbickerstaff) wrote on 2011-05-02:

#11

Using Kernel 2.6.38-8-generic

Lukas Koranda (lkoranda) wrote on 2011-06-11:

#12

This issue is definitely not fixed. System is really unstable under higher load. Please switch status of this bug.

Kernel 2.6.38-10-generic

[ 4625.020042] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 4625.021019] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 2064049 at 2064043, next 2064057)
[ 4627.340018] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 4627.850054] [drm:i915_reset] *ERROR* Failed to reset chip.
[ 5407.764217] [drm:i915_gem_object_bind_to_gtt] *ERROR* Attempting to bind a purgeable object
[ 5410.721187] show_signal_msg: 30 callbacks suppressed
[ 5410.721191] compiz[9217]: segfault at 0 ip 00007f0597e20afe sp 00007fff29be9230 error 4 in i965_dri.so[7f0597db2000+ac000]
[ 5412.680959] compiz[9240]: segfault at 0 ip 00007f8aa94baafe sp 00007fff81a1eed0 error 4 in i965_dri.so[7f8aa944c000+ac000]
[ 5414.470902] compiz[9257]: segfault at 0 ip 00007f618d8dfafe sp 00007fffffb39d40 error 4 in i965_dri.so[7f618d871000+ac000]
[ 5416.271635] compiz[9276]: segfault at 0 ip 00007f751325bafe sp 00007fff4ed6f320 error 4 in i965_dri.so[7f75131ed000+ac000]
[ 5418.147339] compiz[9295]: segfault at 0 ip 00007f9320509afe sp 00007fff4b3fe8f0 error 4 in i965_dri.so[7f932049b000+ac000]
[ 5419.941019] compiz[9314]: segfault at 0 ip 00007f7120bf6afe sp 00007fff156c1c60 error 4 in i965_dri.so[7f7120b88000+ac000]
[ 5421.773596] compiz[9333]: segfault at 0 ip 00007fa350e80afe sp 00007fffa659f650 error 4 in i965_dri.so[7fa350e12000+ac000]
...

mic (mic-launchpad) wrote on 2011-06-11:

#13

I can confirm that. System is very unstable with unity (bug occurs in 10-15 minutes after launching unity ), less unstable without compiz (using metacity it manifest itself "just" few times a day). Currently I am using Xmonad, and the system is relavivelly stable (this error occurs once in a weak).

Balázs Póka (p-balazs) wrote on 2011-09-02:

#14

Using Natty, with Linux 2.6.38-11 and Metacity, I get freezes several times a week, in a very random fashion. Usually without much load.

wadkar (wadkar) wrote on 2011-10-11:

#15

Can someone at least link it to duplicate/related bug ?
It says fix released, and I did apt-get update && upgrade, yet this bug still occurs on my laptop
Do you guys need more logs ?

Can someone be kind enough to assign it to appropriate dev/team ?

I have enabled all notifications for this bug, feel free to ask for more information

# uname -a
Linux rednaxela 2.6.38-11-generic #50-Ubuntu SMP Mon Sep 12 21:17:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

xserver-xorg-video-intel Version: 2:2.14.0-4ubuntu7.1

Thanks

computermacgyver (computermacgyver) wrote on 2011-10-12:

#16

This problem just recently started happening on my system although I haven't made any configuration changes aside from updating packages. I think there might have been a fix released at one time, but it looks to me that recent updates have reintroduced the problem. I have this issue even running "Classic Ubuntu (No Effects)" (i.e. metacity with no composting) which used to be very stable.

uname -a
Linux 2.6.38-11-generic #50-Ubuntu SMP Mon Sep 12 21:17:25 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

xserver-xorg-video-intel Version: 2:2.14.0-4ubuntu7.1

TheShadow (theshadow-shadowpedia) wrote on 2011-11-03:

#17

Same as computermacgyver It started happening recently and the OS is now really unstable. It crashes somewhat randomly and my CTRL-ALT-F1 doesn't work. This is seriously affecting my workstation.

TheShadow (theshadow-shadowpedia) wrote on 2011-11-03:

#18

Linux xander-laptop 2.6.38-12-generic #51-Ubuntu SMP Wed Sep 28 14:27:32 UTC 2011 x86_64 x86_64 x86_64 GNU/Linux

ii xserver-xorg-video-intel 2:2.14.0-4ubuntu7.2 X.Org X server -- Intel i8xx, i9xx display driver

Copy of data posted on another similar bug

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-intel/+bug/727594
https://launchpadlibrarian.net/84217757/data.log

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drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung

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xserver-xorg-video-intel package

drm:i915_hangcheck_elapsed] ERROR Hangcheck timer elapsed... GPU hung