[sandybridge] GPU lockup 568d68ff

[Brian Hobby]

Binary package hint: xserver-xorg-video-intel

just working in the gui and it reported a crash

dmesg:
[ 175.616995] show_signal_msg: 6 callbacks suppressed
[ 175.617000] compiz[1137]: segfault at 50 ip 00007f06ebe2c173 sp 00007fff8c7dca18 error 6 in libstdc++.so.6.0.14[7f06ebdc6000+e8000]
[ 333.156989] compiz[1445]: segfault at 50 ip 00007fca0285a173 sp 00007fff68371378 error 6 in libstdc++.so.6.0.14[7fca027f4000+e8000]
[ 390.526949] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
[ 390.528506] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 280477 at 280436, next 280478)
[ 390.528580] [drm:i915_reset] *ERROR* Failed to reset chip.

GPU dump:
ACTHD: 0x00000000
EIR: 0x00000000
EMR: 0x00000000
ESR: 0x00000000
PGTBL_ER: 0x00000000
IPEHR: 0x00000000
IPEIR: 0x00000000
INSTDONE1: 0x00000000
INSTDONE2: 0x00000000

Xorg.0.log:
[ 390.682] (EE) intel(0): Detected a hung GPU, disabling acceleration.
[ 390.682] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 390.696] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 390.705] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 390.706] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 390.710]
Backtrace:
[ 390.727] 0: /usr/bin/X (xorg_backtrace+0x26) [0x4a1586]
[ 390.727] 1: /usr/bin/X (0x400000+0x6078a) [0x46078a]
[ 390.727] 2: /lib/libpthread.so.0 (0x7fca2e3bc000+0xfc80) [0x7fca2e3cbc80]
[ 390.727] 3: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fca2b536000+0x236be) [0x7fca2b5596be]
[ 390.727] 4: /usr/lib/xorg/modules/extensions/libdri2.so (0x7fca2b787000+0x2120) [0x7fca2b789120]
[ 390.727] 5: /usr/lib/xorg/modules/extensions/libdri2.so (DRI2GetBuffersWithFormat+0x10) [0x7fca2b7892f0]
[ 390.727] 6: /usr/lib/xorg/modules/extensions/libdri2.so (0x7fca2b787000+0x3c6d) [0x7fca2b78ac6d]
[ 390.727] 7: /usr/bin/X (0x400000+0x2da41) [0x42da41]
[ 390.727] 8: /usr/bin/X (0x400000+0x21abe) [0x421abe]
[ 390.727] 9: /lib/libc.so.6 (__libc_start_main+0xfe) [0x7fca2d325d1e]
[ 390.727] 10: /usr/bin/X (0x400000+0x21669) [0x421669]
[ 390.727] Segmentation fault at address (nil)
[ 390.727]
Caught signal 11 (Segmentation fault). Server aborting
[ 390.727]

ProblemType: Crash
DistroRelease: Ubuntu 11.04
Package: xserver-xorg-video-intel 2:2.14.0-1ubuntu6
ProcVersionSignature: Ubuntu 2.6.37-12.26-generic 2.6.37
Uname: Linux 2.6.37-12-generic x86_64
Architecture: amd64
Chipset: sandybridge
DRM.card0.DP.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.DP.2:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.HDMI.A.1:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.HDMI.A.2:
 status: disconnected
 enabled: disabled
 dpms: Off
 modes:
 edid-base64:
DRM.card0.VGA.1:
 status: connected
 enabled: enabled
 dpms: On
 modes: 1440x900 1280x1024 1280x1024 1440x900 1280x960 1280x800 1280x800 1152x864 1024x768 1024x768 1024x768 832x624 800x600 800x600 800x600 800x600 640x480 640x480 640x480 640x480 720x400
 edid-base64: AP///////wAEadUZxTcBABQSAQMIKRp46oWFpldKnCYSUFS/74BxT4EAgQ+BQIGAlQCVDwEBmimg0FGEIjBQmDYAmP8QAAAcAAAA/QA3Sx5TDwAKICAgICAgAAAA/ABBU1VTIFZXMTkzRAogAAAA/wA4NUxNVEYwNzk4MTMKABk=
Date: Tue Feb 8 05:22:18 2011
DistUpgraded: Fresh install
DistroCodename: natty
DistroVariant: ubuntu
DumpSignature: 568d68ff
ExecutablePath: /usr/share/apport/apport-gpu-error-intel.py
GraphicsCard: Subsystem: ASUSTeK Computer Inc. Device [1043:844d]
InstallationMedia: Ubuntu 11.04 "Natty Narwhal" - Alpha amd64 (20110121)
InterpreterPath: /usr/bin/python2.7
MachineType: System manufacturer System Product Name
ProcCmdline: /usr/bin/python /usr/share/apport/apport-gpu-error-intel.py
ProcEnviron:

ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.37-12-generic root=UUID=062dc479-4ce4-423c-a196-8ceb4b22b925 ro quiet splash vt.handoff=7
ProcKernelCmdLine_: BOOT_IMAGE=/boot/vmlinuz-2.6.37-12-generic root=UUID=062dc479-4ce4-423c-a196-8ceb4b22b925 ro quiet splash vt.handoff=7
RelatedPackageVersions:
 xserver-xorg 1:7.6~3ubuntu3
 libdrm2 2.4.23-1ubuntu3
 xserver-xorg-video-intel 2:2.14.0-1ubuntu6
SourcePackage: xserver-xorg-video-intel
Title: [sandybridge] GPU lockup 568d68ff
UserGroups:

dmi.bios.date: 11/26/2010
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 0307
dmi.board.asset.tag: To be filled by O.E.M.
dmi.board.name: P8H67-M PRO
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: Rev 1.xx
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Chassis Manufacture
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr0307:bd11/26/2010:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKComputerINC.:rnP8H67-MPRO:rvrRev1.xx:cvnChassisManufacture:ct3:cvrChassisVersion:
dmi.product.name: System Product Name
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz 1:0.9.2.1+glibmainloop4-0ubuntu9
version.libdrm2: libdrm2 2.4.23-1ubuntu3
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10-1ubuntu1
version.xserver-xorg: xserver-xorg 1:7.6~3ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.13.2+git20110124.fadee040-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-1ubuntu6
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu4

[Bryce Harrington (bryce)]

To clarify, you got a popup about this crash, but never saw any X session termination or freeze up?

Unfortunately apport didn't capture a valid GPU dump in this case, looks like the GPU got reset before the reporting kicked in perhaps. But from the logs it looks like compiz crashed (twice!), and then the GPU hung, then led to X crashing.

[Brian Hobby (brian-brianhobby)]

Yep got a pop up, reported it ok, then tried working through a few
things and then X locked up completely after trying to access the menu
under the ubuntu symbol.

I've since updated to latest and currently have non functional X on
normal startup, have to go back to low resolution or command line to run
the currently version of Natty - as of last night

Regards Brian

On 15/02/2011 3:20 PM, Bryce Harrington wrote:
> To clarify, you got a popup about this crash, but never saw any X
> session termination or freeze up?
>
> Unfortunately apport didn't capture a valid GPU dump in this case, looks
> like the GPU got reset before the reporting kicked in perhaps. But from
> the logs it looks like compiz crashed (twice!), and then the GPU hung,
> then led to X crashing.
>
> ** Description changed:
>
> Binary package hint: xserver-xorg-video-intel
>
> just working in the gui and it reported a crash
> +
> + [ 175.616995] show_signal_msg: 6 callbacks suppressed
> + [ 175.617000] compiz[1137]: segfault at 50 ip 00007f06ebe2c173 sp 00007fff8c7dca18 error 6 in libstdc++.so.6.0.14[7f06ebdc6000+e8000]
> + [ 333.156989] compiz[1445]: segfault at 50 ip 00007fca0285a173 sp 00007fff68371378 error 6 in libstdc++.so.6.0.14[7fca027f4000+e8000]
> + [ 390.526949] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
> + [ 390.528506] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 280477 at 280436, next 280478)
> + [ 390.528580] [drm:i915_reset] *ERROR* Failed to reset chip.
> +
> + ACTHD: 0x00000000
> + EIR: 0x00000000
> + EMR: 0x00000000
> + ESR: 0x00000000
> + PGTBL_ER: 0x00000000
> + IPEHR: 0x00000000
> + IPEIR: 0x00000000
> + INSTDONE1: 0x00000000
> + INSTDONE2: 0x00000000
>
> ProblemType: Crash
> DistroRelease: Ubuntu 11.04
> Package: xserver-xorg-video-intel 2:2.14.0-1ubuntu6
> ProcVersionSignature: Ubuntu 2.6.37-12.26-generic 2.6.37
> Uname: Linux 2.6.37-12-generic x86_64
> Architecture: amd64
> Chipset: sandybridge
> DRM.card0.DP.1:
> - status: disconnected
> - enabled: disabled
> - dpms: Off
> - modes:
> - edid-base64:
> + status: disconnected
> + enabled: disabled
> + dpms: Off
> + modes:
> + edid-base64:
> DRM.card0.DP.2:
> - status: disconnected
> - enabled: disabled
> - dpms: Off
> - modes:
> - edid-base64:
> + status: disconnected
> + enabled: disabled
> + dpms: Off
> + modes:
> + edid-base64:
> DRM.card0.HDMI.A.1:
> - status: disconnected
> - enabled: disabled
> - dpms: Off
> - modes:
> - edid-base64:
> + status: disconnected
> + enabled: disabled
> + dpms: Off
> + modes:
> + edid-base64:
> DRM.card0.HDMI.A.2:
> - status: disconnected
> - enabled: disabled
> - dpms: Off
> - modes:
> - edid-base64:
> + status: disconnected
> + enabled: disabled
> + dpms: Off
> + modes:
> + edid-base64:
> DRM.card0.VGA.1:
> - status: connected
> - enabled: enabled
> - dpms: On
> - modes: 1440x900 1280x1024 1280x1024 1440x900 1280x960 1280x800 1280x800 1152x864 1024x768 1024x768 1024x768 832x624 800x600 800x600 800x600 800x600 640x480 640x480 640x480 640x480 720x400
> - edid-base64: AP///////wAEadUZxTcBABQSAQMIKRp46oWFpldKnCYSU...

[Bryce Harrington (bryce)]

Hmm, ok well perhaps this freeze was some permutation on one of the other reported gpu freezes, such as bug #702090. Since we don't have a good dump in this case I'm going to close the bug report out.

With your update to latest, have you reported that bug? If not, please do. Does it work better if booting an older kernel such as -rc2?

[Christian Reis (kiko)]

I've run into what seems to be the same issue; I get the same messages in the kernel and Xorg logs:

Jul 26 09:00:41 hellokitty kernel: [40722.128886] [drm:i915_hangcheck_elapsed] *ERROR* Hangcheck timer elapsed... GPU hung
Jul 26 09:00:41 hellokitty kernel: [40722.136893] [drm:i915_do_wait_request] *ERROR* i915_do_wait_request returns -11 (awaiting 8314736 at 8314722, next 8314737)

[ 40730.919] (EE) intel(0): Detected a hung GPU, disabling acceleration.
[ 40730.942] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 40730.942] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 40730.942] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 40730.943] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 40730.943] (WW) intel(0): intel_uxa_prepare_access: bo map failed: Input/output error
[ 40737.148] [mi] EQ overflowing. The server is probably stuck in an infinite loop.
[ 40737.148]
Backtrace:
[ 40737.171] 0: /usr/bin/X (xorg_backtrace+0x28) [0x467908]
[ 40737.171] 1: /usr/bin/X (mieqEnqueue+0x1f4) [0x45d4e4]
[ 40737.171] 2: /usr/bin/X (xf86PostMotionEventP+0xc4) [0x47cda4]
[ 40737.171] 3: /usr/lib/xorg/modules/input/evdev_drv.so (0x7fe4fbedc000+0x434c) [0x7fe4fbee034c]
[ 40737.171] 4: /usr/bin/X (0x400000+0x82dc7) [0x482dc7]
[ 40737.171] 5: /usr/bin/X (0x400000+0x11db03) [0x51db03]
[ 40737.171] 6: /lib/libpthread.so.0 (0x7fe500e84000+0xfb40) [0x7fe500e93b40]
[ 40737.171] 7: /usr/lib/libpixman-1.so.0 (0x7fe500c0e000+0x5ca19) [0x7fe500c6aa19]
[ 40737.171] 8: /usr/lib/libpixman-1.so.0 (0x7fe500c0e000+0x64828) [0x7fe500c72828]
[ 40737.171] 9: /usr/lib/libpixman-1.so.0 (pixman_blt+0x52) [0x7fe500c42712]
[ 40737.171] 10: /usr/lib/xorg/modules/libfb.so (fbCopyNtoN+0x2b2) [0x7fe4fd5c1472]
[ 40737.171] 11: /usr/bin/X (miCopyRegion+0xa5) [0x55bdd5]
[ 40737.171] 12: /usr/bin/X (miDoCopy+0x43a) [0x55c46a]
[ 40737.171] 13: /usr/lib/xorg/modules/libfb.so (fbCopyArea+0x4c) [0x7fe4fd5c07ec]
[ 40737.171] 14: /usr/lib/xorg/modules/drivers/intel_drv.so (0x7fe4fdfee000+0x324e1) [0x7fe4fe0204e1]
[ 40737.171] 15: /usr/bin/X (0x400000+0xdffe4) [0x4dffe4]
[ 40737.171] 16: /usr/bin/X (0x400000+0x37349) [0x437349]
[ 40737.171] 17: /usr/bin/X (0x400000+0x38729) [0x438729]
[ 40737.171] 18: /usr/bin/X (0x400000+0x218db) [0x4218db]
[ 40737.171] 19: /lib/libc.so.6 (__libc_start_main+0xfe) [0x7fe4ffdd8d8e]
[ 40737.171] 20: /usr/bin/X (0x400000+0x21469) [0x421469]

I'm on Maverick but running a bunch of updated packages to get this Sandy Bridge box running properly. I need to update to Natty; will probably do in two weeks' time.