[hardy] blank screen on 855GM when playing video using intel driver

[muzzamo]

Binary package hint: xserver-xorg-video-intel

When playing a video using totem, a blank screen occurs. Cannot ctrl-alt-X or ctrl-alt-F2 out either.

It seems to freeze everything, when connected via ssh that also freezes too.

Changing the xorg.conf in Hardy and forcing the use of "i810" driver the problem does not occur. Using the drivers "intel" the problem reoccurs.

Note that this sporadic, i would say it occurs 80% of the time that i start a video. This is occurring on a fresh hardy install, although I had previously tried doing an upgrade from gutsy to hardy on the same laptop and the same problem was occurring (a fresh install was an attempt at fixing it).

Notebook: Dell Inspiron 700M
Graphics: 855GM
Native Resolution: 1280x800

murray@murray-laptop:~$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installed: 2:2.2.1-1ubuntu12
  Candidate: 2:2.2.1-1ubuntu12
  Version table:
 *** 2:2.2.1-1ubuntu12 0
        500 http://ftp.filearena.net hardy/main Packages
        100 /var/lib/dpkg/status

murray@murray-laptop:~$ lsb_release -rd
Description: Ubuntu 8.04
Release: 8.04

[Christoph Klaffl (z3r0c00l)]

I can confirm this problem on my notebook too:

Notebook: Acer Travelmate 660
Graphics: 855GM
Native Resolution: 1400x1050

It occurs like muzzamo said. I tried in Gutsy and Hardy.

Gutsy:
christoph@ubuntu:~$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installiert:2:2.1.1-0ubuntu9.1
  Mögliche Pakete:2:2.1.1-0ubuntu9.1
  Versions-Tabelle:
 *** 2:2.1.1-0ubuntu9.1 0
        500 http://archive.ubuntu.com gutsy-updates/main Packages
        100 /var/lib/dpkg/status
     2:2.1.1-0ubuntu9 0
        500 http://archive.ubuntu.com gutsy/main Packages

Hardy with latest updates (currently working with gutsy therefore I can't get information about the driver version)

i810 ist working but I don't want to switch back, because the 2D Acceleration works better with the intel driver. Furthermore the intel driver supports my resolution out of the box. The next thing ist that randr rocks and I think i810 doesn't implement randr

c,Ya

[muzzamo (murray-waters)]

murray@echelon:~$ lspci -nn|grep VGA
00:02.0 VGA compatible controller [0300]: Intel Corporation 82815 Chipset Graphics Controller (CGC) [8086:1132] (rev 02)

[Robin Shuff (robin-shuff)]

I'm seeing exactly the same issue on my Dell Latitude D400 with Intel 855GM graphics on a clean install of Hardy. The laptop completely freezes with a blank screen and nothing can be done but force a hard power-down. Forcing X.org to use the i810 driver by editing xorg.conf seems to avert the problem.

I would suggest this is more significant than Medium importance seeing as it leads to a total system freeze, requiring a hard power down to clear, when performing what should be a 'normal' activity. The average user is not going to know to edit x.org and change the driver to fix this problem.

I'm happy to provide any other information which may be useful.

[Randall Smith (randall-tnr)]

I can confirm this on a Toshiba Satellite M35X-S311 with 855GM integrated graphics on a clean install of Hardy. It results in a total system freeze that requires a hard shut down. In addition to happening on video playback, it sometimes occurs when logging a user out.

lspci:

00:02.1 Display controller: Intel Corporation 82852/855GM Integrated Graphics Device (rev 02)

I agree that this should be considered important because it causes the system to freeze.

[Christoph Klaffl (z3r0c00l)]

@Randall Smith:

I can confirm the randomly freece in logout events. Switching VT's also freece the system sporadic, and because the logout event is like switching VT's I think it's beacuse of this.
Maybe switching VT's and the hang up in totem occurs beacuse of the same problem. I found this searching the web for this problem:
http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=469113
There the problem is marked as fixed in Version xserver-xorg-video-intel/2:2.2.99.901-1. Does anybody know how difficult it is to compile the driver from source or maybe somebody has a nice deb package :-)

c,Ya

[Christoph Klaffl (z3r0c00l)]

I've just installed the "xserver-xorg-video-intel (2:2.3.0-1)" deb package from debian experimental (i386) and everything is working. I'm so happy right now :-D
I've downloaded the package from: http://packages.debian.org/experimental/x11/xserver-xorg-video-intel

I tried 20 different movies with no freece, switched several times to the virtual consoles and restarted three times with no problems :-)

Can this bugfix can be backported to the Version in hardy? i have no idea how such things are handled.

c,Ya

[Randall Smith (randall-tnr)]

When I tried to install it, I got this:

dpkg: considering removing xserver-xorg-video-i810 in favour of
xserver-xorg-video-intel ...
dpkg: no, cannot proceed with removal of xserver-xorg-video-i810
(--auto-deconfigure will help):
 xserver-xorg-video-all depends on xserver-xorg-video-i810
  xserver-xorg-video-i810 is to be removed.
dpkg: regarding xserver-xorg-video-intel_2.3.0-1_i386.deb containing
xserver-xorg-video-intel:
 xserver-xorg-video-intel conflicts with xserver-xorg-video-i810 (<<
2:1.9.91-1)
  xserver-xorg-video-i810 (version 2:1.7.4-0ubuntu7) is present and
installed.

So in order to get it to install, I had to remove these:

The following packages will be REMOVED:
  xserver-xorg-video-all xserver-xorg-video-i810

I'll report back with any problems. Otherwise, assume success.

On Sat, 2008-05-03 at 22:15 +0000, Chief wrote:
> I've just installed the "xserver-xorg-video-intel (2:2.3.0-1)" deb package from debian experimental (i386) and everything is working. I'm so happy right now :-D
> I've downloaded the package from: http://packages.debian.org/experimental/x11/xserver-xorg-video-intel
>
> I tried 20 different movies with no freece, switched several times to
> the virtual consoles and restarted three times with no problems :-)
>
> Can this bugfix can be backported to the Version in hardy? i have no
> idea how such things are handled.
>
> c,Ya
>
--
Randall Smith
601-982-8766

[unggnu (unggnu)]

Closing since it seems to be fixed upstream.

[unggnu (unggnu)]

It is great that the new Intel driver fixes the problem but it's not likely that we'd be able to pull that driver in, If we could identify particular patches we may be able to SRU them.

Would either of you mind trying out the 'rac763634' git driver at this page: http://people.ubuntu.com/~bryce/bisect/?

If that version works, please try some of the older ones to see where it switches from working to failing; this will help us in narrowing down at what point it started working.

[Randall Smith (randall-tnr)]

I installed it and the locking problem vanished, but I've noticed that
firefox scrolls very slowly. I've switched drivers a few times to
confirm. My hardware is:

82852/855GM Integrated Graphics Device (rev 02)

I also tried the i810 driver, but that turns my screen into a blurry mess.

Any idea why the new driver would cause firefox to scroll slowly. This
was also the case on an RC version of Ubuntu I tried that cleared up
with the final release. Everything else seems zippy.

Chief wrote:
> I've just installed the "xserver-xorg-video-intel (2:2.3.0-1)" deb package from debian experimental (i386) and everything is working. I'm so happy right now :-D
> I've downloaded the package from: http://packages.debian.org/experimental/x11/xserver-xorg-video-intel
>
> I tried 20 different movies with no freece, switched several times to
> the virtual consoles and restarted three times with no problems :-)
>
> Can this bugfix can be backported to the Version in hardy? i have no
> idea how such things are handled.
>
> c,Ya
>

--
Randall Smith
Consultant and Programmer
601-982-8766

[Christoph Klaffl (z3r0c00l)]

@Randall Smith:

I don't have this problem. Scrolling in firefox is very smooth for me. Could it be that you have compiz enabled?
When I'm running compiz it is very slowly, but this happens with all driver version for me. Because of this I do not use compiz, but I would like to :-)

To the actually problem: When I use the vga boot parameter in order to have the virtual console in an higher resolution, the problem occurs again :-(, without it there are no problems, so I have to use the console in a low resolution :-(
But because I don't use the virtual console often this is acceptable for me.

c,Ya

[unggnu (unggnu)]

The reason for the slow scrolling might be that greedy migration heuristic isn't activated in the bisect packages per default. You can enable it manual in your xorg.conf with adding the line
Option "MigrationHeuristic" "greedy"
to your Device section.

Have you found the bisect package which is the last one that doesn't crash on video playing?

[Randall Smith (randall-tnr)]

(**) intel(0): Option "MigrationHeuristic" "greedy"

That worked. Thanks!

Not sure what you mean by found the bisect package.

unggnu wrote:
> The reason for the slow scrolling might be that greedy migration heuristic isn't activated in the bisect packages per default. You can enable it manual in your xorg.conf with adding the line
> Option "MigrationHeuristic" "greedy"
> to your Device section.
>
> Have you found the bisect package which is the last one that doesn't
> crash on video playing?
>

--
Randall Smith

[unggnu (unggnu)]

"Would either of you mind trying out the 'rac763634' git driver at this page: http://people.ubuntu.com/~bryce/bisect/?
If that version works, please try some of the older ones to see where it switches from working to failing; this will help us in narrowing down at what point it started working."

This patch could probably be added to the current Hardy -intel driver.

[Randall Smith (randall-tnr)]

I tried rac763634. For reason unknown to me, it's not getting loaded.
X loads up the VESA driver and I get a wacky screen.

I reinstalled it several times with the same effect.

unggnu wrote:
> "Would either of you mind trying out the 'rac763634' git driver at this page: http://people.ubuntu.com/~bryce/bisect/?
> If that version works, please try some of the older ones to see where it switches from working to failing; this will help us in narrowing down at what point it started working."
>
> This patch could probably be added to the current Hardy -intel driver.
>

--
Randall Smith
Consultant and Programmer
601-982-8766

[depp (li-sun)]

unggnu, it stops freezing since 'f4cfc98a' build. Hope it helps.

[depp (li-sun)]

Sorry, it was not convincing. It was just random result.

[muzzamo (murray-waters)]

The upstream package did NOT fix this problem for me. Still occuring.

On Thu, May 8, 2008 at 9:45 PM, depp <email address hidden> wrote:

> Sorry, it was not convincing. It was just random result.
>
> --
> [hardy] blank screen on 855GM when playing video using intel driver
> https://bugs.launchpad.net/bugs/221316
> You received this bug notification because you are a direct subscriber
> of the bug.
>

[Firko (philippkonrad)]

I can confirm that bug even with the "xserver-xorg-video-intel (2:2.3.0-1) package. In fact it even worsened the problem regarding the frequency of the appearance of the bug.

[Bryce Harrington (bryce)]

Please test adding the ForceEnablePipeA option in your xorg.conf:

Section "Device"
 ... <other options here> ...
 Option "ForceEnablePipeA" "true"
EndSection

If that makes the issue go away, then please attach the output of `lspci -vvnn`, and I can put a PipeA quirk in to solve the problem.

[muzzamo (murray-waters)]

Brice, this seems to have worked. Output of lspci to follow.

On 6/4/08, Bryce Harrington <email address hidden> wrote:
> Please test adding the ForceEnablePipeA option in your xorg.conf:
>
> Section "Device"
> ... <other options here> ...
> Option "ForceEnablePipeA" "true"
> EndSection
>
> If that makes the issue go away, then please attach the output of `lspci
> -vvnn`, and I can put a PipeA quirk in to solve the problem.
>
> --
> [hardy] blank screen on 855GM when playing video using intel driver
> https://bugs.launchpad.net/bugs/221316
> You received this bug notification because you are a direct subscriber
> of the bug.
>

--
Sent from Gmail for mobile | mobile.google.com

[muzzamo (murray-waters)]

Actually my test below is invalid, because I am unable to reproduce the bug
anymore :-(
Maybe it was fixed in a recent driver upgrade.

On Wed, Jun 4, 2008 at 8:57 AM, Murray Waters <email address hidden>
wrote:

> Brice, this seems to have worked. Output of lspci to follow.
>
> On 6/4/08, Bryce Harrington <email address hidden> wrote:
> > Please test adding the ForceEnablePipeA option in your xorg.conf:
> >
> > Section "Device"
> > ... <other options here> ...
> > Option "ForceEnablePipeA" "true"
> > EndSection
> >
> > If that makes the issue go away, then please attach the output of `lspci
> > -vvnn`, and I can put a PipeA quirk in to solve the problem.
> >
> > --
> > [hardy] blank screen on 855GM when playing video using intel driver
> > https://bugs.launchpad.net/bugs/221316
> > You received this bug notification because you are a direct subscriber
> > of the bug.
> >
>
> --
> Sent from Gmail for mobile | mobile.google.com
>

[unggnu (unggnu)]

Marking as fix released.

[Firko (philippkonrad)]

For me that fixed the problem as well. Thanks a lot.

Attached you can find the output of lspci -vvnn

[Shane Rice (shane2peru)]

Is this problem going to be fixed in Hardy? I too have this same problem and it drove me immediately away from Ubuntu for a few months. I had to come back because Ubuntu has the packages that I use. However this is a real negative for Ubuntu, I have a hard time recommending this if it doesn't work out of the box and they have to learn to hack right away. That doesn't go over well to new Linux users. Please tell me there is a fix coming for Hardy, and we aren't going to be forced to upgrade to Intrepid in order to get the new drivers. I mean Hardy is a LTS right? The bug really seems to be associated with the Intel 855GM graphics driver.

Shane

[Christoph Klaffl (z3r0c00l)]

@Shane Rice: The problem is fixed in hardy, they updated the driver :-)

[Shane Rice (shane2peru)]

That is very good news!!! Is it in the normal repos? Is it up for testing and will soon be passed to the normal repos? How do I get it? I changed the driver in xorg to i810 and that seems to have helped. I'm running Hardy up to date. I will help with testing the driver if need be. Thanks for this good news!

Shane

[Christoph Klaffl (z3r0c00l)]

It is already in the normal repo. For me it came as a normal update and the changelog said something about a fixed video playback on GM855 and since then I didn't experienced any problems.

[Shane Rice (shane2peru)]

Ok, we need to clarify that we are talking about the same thing. I reloaded Synaptic, and then searched for intel and on this package (xserver-xorg-video-intel) is installed with this description:
X.Org X server -- Intel i8xx, i9xx display driver
This package provides the driver for the Intel i8xx and i9xx family
of chipsets, including i810, i815, i830, i845, i855, i865, i915, i945
and i965 series chips.

This package also provides an XvMC (XVideo Motion Compensation) driver
for i810 and i815 chipsets.

More information about X.Org can be found at:
<URL:http://www.X.org>
<URL:http://xorg.freedesktop.org>
<URL:http://lists.freedesktop.org/mailman/listinfo/xorg>

This package is built from the X.org xf86-video-intel driver module.

If we are on the same page here, then there still is a problem. Do I need to file a new bug, or just insist here for a fix? My only fix was to switch to the i810 driver in my xorg configuration file, and that "seems" to have fixed it, however the problem is still present in the current hardy repos and with the intel drivers.

Shane

[trylik (marek-nasionka)]

i can confirm it too

i have ibmx40 with intel 855
00:02.0 VGA compatible controller: Intel Corporation 82852/855GM Integrated Graphics Device (rev 02)
00:02.1 Display controller: Intel Corporation 82852/855GM Integrated Graphics Device (rev 02)

i found temporary soution - changing intel driver to vesa

but i have no acceleration then

please fix this

[alperyilmaz (alperyilmaz)]

I have Inspiron 700m and I didn't have any problems earlier (when xserver-xorg-video-intel had problems as discussed above). But, suddenly (in last two weeks) I started to experience the problem of "black screen of death" when I play videos. I'm using Hardy, as far as I heard Ibex installation removes those problems but my question is why am I experiencing this problem after package is updated?
Here are some information: The evidence 1 shows the xserver-intel package was updated on 10-31-08 which is when the problems started to occur.
Evidence 2 is the Xorg.conf file attachement. The only customization I remember is adding virtual screen size to allow extended desktop in dual monitor setup via grandr/xrandr. Is there any line in my Xorg.conf which contradicts the new version of xserver-xorg-video-intel?
Evidence 3 is my current package information about xserver-xorg-video-intel.

------------ evidence 1 --------------
Aptitute Log:
Log started: 2008-10-31 10:01:20
Preparing to replace xserver-xorg-video-intel 2:2.2.1-1ubuntu13.6 (using .../xserver-xorg-video-intel_2%3a2.2.1-1ubuntu13.7_i386.deb) ...
Unpacking replacement xserver-xorg-video-intel ...
Setting up xserver-xorg-video-intel (2:2.2.1-1ubuntu13.7) ...
-------------------------------------------

------------ evidence 2 --------------
Attached xorg.conf file
-------------------------------------------

------------ evidence 3 --------------
$ apt-cache policy xserver-xorg-video-intel
xserver-xorg-video-intel:
  Installed: 2:2.2.1-1ubuntu13.7
  Candidate: 2:2.2.1-1ubuntu13.7
  Version table:
 *** 2:2.2.1-1ubuntu13.7 0
        500 http://ubuntu.media.mit.edu hardy-updates/main Packages
        100 /var/lib/dpkg/status
     2:2.2.1-1ubuntu12 0
        500 http://ubuntu.media.mit.edu hardy/main Packages
-------------------------------------------