Ubuntu
xserver-xorg-video-intel package

not able to cold boot with ARC770M

Bug #2037176 reported by George Nistor on 2023-09-23

This bug affects 3 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-intel (Ubuntu)	Confirmed	Undecided	Unassigned

Bug Description

I am able to boot with kernel 6.5.x after install
however after POWER OFF, Restart

It hangs during boot and it does not start the graphical server.

George Nistor

ProblemType: Bug
DistroRelease: Ubuntu 22.04
Package: xserver-xorg-video-intel 2:2.99.917+git20210115-1
ProcVersionSignature: Ubuntu 6.2.0-33.33~22.04.1-generic 6.2.16
Uname: Linux 6.2.0-33-generic x86_64
ApportVersion: 2.20.11-0ubuntu82.5
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CasperMD5CheckResult: pass
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sat Sep 23 19:07:47 2023
DistUpgraded: Fresh install
DistroCodename: jammy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Intel Corporation Alder Lake-P Integrated Graphics Controller [8086:46a6] (rev 0c) (prog-if 00 [VGA controller])
Subsystem: Intel Corporation Device [8086:3026]
Intel Corporation Device [8086:5690] (rev 08) (prog-if 00 [VGA controller])
Subsystem: Intel Corporation Device [8086:3026]
InstallationDate: Installed on 2023-09-21 (2 days ago)
InstallationMedia: Ubuntu 22.04.3 LTS "Jammy Jellyfish" - Release amd64 (20230807.2)
MachineType: Intel(R) Client Systems NUC12SNKi72
ProcKernelCmdLine: BOOT_IMAGE=/@/boot/vmlinuz-6.2.0-33-generic root=UUID=5663b3c3-49bb-4a93-b8fc-399746cb1397 ro rootflags=subvol=@ quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 07/11/2023
dmi.bios.release: 0.58
dmi.bios.vendor: Intel Corp.
dmi.bios.version: SNADL357.0058.2023.0711.1531
dmi.board.name: NUC12SNKi72
dmi.board.vendor: Intel Corporation
dmi.board.version: M45201-502
dmi.chassis.type: 35
dmi.chassis.vendor: Intel Corporation
dmi.chassis.version: 2.0
dmi.ec.firmware.release: 1.17
dmi.modalias: dmi:bvnIntelCorp.:bvrSNADL357.0058.2023.0711.1531:bd07/11/2023:br0.58:efr1.17:svnIntel(R)ClientSystems:pnNUC12SNKi72:pvrM82271-502:rvnIntelCorporation:rnNUC12SNKi72:rvrM45201-502:cvnIntelCorporation:ct35:cvr2.0:skuRNUC12SNKi7200:
dmi.product.family: SN
dmi.product.name: NUC12SNKi72
dmi.product.sku: RNUC12SNKi7200
dmi.product.version: M82271-502
dmi.sys.vendor: Intel(R) Client Systems
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.113-2~ubuntu0.22.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 23.0.4-0ubuntu1~22.04.1
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core 2:21.1.4-2ubuntu1.7~22.04.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:19.1.0-2ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20210115-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.17-2build1

Tags:

Revision history for this message

George Nistor (georgenistor-one) wrote on 2023-09-23:

CurrentDmesg.txt Edit (96.3 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (4.5 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.1 MiB, text/plain; charset="utf-8")
Lspci.txt Edit (18.3 KiB, text/plain; charset="utf-8")
Lspci-vt.txt Edit (1.5 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (579 bytes, text/plain; charset="utf-8")
Lsusb-t.txt Edit (1.7 KiB, text/plain; charset="utf-8")
Lsusb-v.txt Edit (125.7 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (32.8 KiB, text/plain; charset="utf-8")
ProcCpuinfoMinimal.txt Edit (1.6 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (290 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (25.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (9.2 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (334.2 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (30.2 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (7.0 KiB, text/plain; charset="utf-8")
acpidump.txt Edit (2.8 MiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (81.9 KiB, text/plain; charset="utf-8")

Revision history for this message

George Nistor (georgenistor-one) wrote on 2023-09-23:

hwinfo --display
06: PCI 300.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: svHJ.77hoq_qsqUD
  Parent ID: GA8e.mr2N3fBJq5F
  SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.0/0000:02:01.0/0000:03:00.0
  SysFS BusID: 0000:03:00.0
  Hardware Class: graphics card
  Device Name: "dGPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x5690
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026
  Revision: 0x08
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x50000000-0x50ffffff (rw,non-prefetchable)
  Memory Range: 0x6000000000-0x63ffffffff (ro,non-prefetchable)
  Memory Range: 0x51000000-0x511fffff (ro,non-prefetchable,disabled)
  IRQ: 186 (438074 events)
  Module Alias: "pci:v00008086d00005690sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #27 (PCI bridge)

28: PCI 02.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: _Znp.HMLUX1zIkGC
  SysFS ID: /devices/pci0000:00/0000:00:02.0
  SysFS BusID: 0000:00:02.0
  Hardware Class: graphics card
  Device Name: "GPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x46a6
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026
  Revision: 0x0c
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x6401000000-0x6401ffffff (rw,non-prefetchable)
  Memory Range: 0x4000000000-0x403fffffff (ro,non-prefetchable)
  I/O Ports: 0x4000-0x403f (rw)
  Memory Range: 0x000c0000-0x000dffff (rw,non-prefetchable,disabled)
  IRQ: 185 (233793 events)
  Module Alias: "pci:v00008086d000046A6sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

Primary display adapter: #6

hwinfo --display
06: PCI 300.0: 0300 VGA compatible controller (VGA)             
  [Created at pci.386]
  Unique ID: svHJ.77hoq_qsqUD
  Parent ID: GA8e.mr2N3fBJq5F
  SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.0/0000:02:01.0/0000:03:00.0
  SysFS BusID: 0000:03:00.0
  Hardware Class: graphics card
  Device Name: "dGPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x5690 
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026 
  Revision: 0x08
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x50000000-0x50ffffff (rw,non-prefetchable)
  Memory Range: 0x6000000000-0x63ffffffff (ro,non-prefetchable)
  Memory Range: 0x51000000-0x511fffff (ro,non-prefetchable,disabled)
  IRQ: 186 (438074 events)
  Module Alias: "pci:v00008086d00005690sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #27 (PCI bridge)

28: PCI 02.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: _Znp.HMLUX1zIkGC
  SysFS ID: /devices/pci0000:00/0000:00:02.0
  SysFS BusID: 0000:00:02.0
  Hardware Class: graphics card
  Device Name: "GPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x46a6 
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026 
  Revision: 0x0c
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x6401000000-0x6401ffffff (rw,non-prefetchable)
  Memory Range: 0x4000000000-0x403fffffff (ro,non-prefetchable)
  I/O Ports: 0x4000-0x403f (rw)
  Memory Range: 0x000c0000-0x000dffff (rw,non-prefetchable,disabled)
  IRQ: 185 (233793 events)
  Module Alias: "pci:v00008086d000046A6sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

Primary display adapter: #6

Revision history for this message

Launchpad Janitor (janitor) wrote on 2023-09-27:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status:	New → Confirmed

Revision history for this message

Kazimierz Uromski (kuromski) wrote on 2023-09-27:

I have same issue on Debian Sid, with kernel 6.5.0-1-amd64.
It's not directly cold boot vs reboot. If I start my PC and reboot (ctrl+alt+del) on Grub stage, OS won't boot. To start my OS I need to:
* Power on Intel NUC12SNKI72
* Boot Debian from Grub
* Boot will hang at "Loading initial Ramdisk"
* Press ctrl+alt+del to reboot
* Now OS will boot properly

Issue occurs on kernel 6.5 (unstable version) and 6.4 (stable backports).

Something is loaded into GPU at first boot attempt which makes Debian (and Ubuntu) possible to boot properly after restart.

hwinfo --display
08: PCI 300.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: svHJ.77hoq_qsqUD
  Parent ID: GA8e.mr2N3fBJq5F
  SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.0/0000:02:01.0/0000:03:00.0
  SysFS BusID: 0000:03:00.0
  Hardware Class: graphics card
  Device Name: "dGPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x5690
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026
  Revision: 0x08
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x6b000000-0x6bffffff (rw,non-prefetchable)
  Memory Range: 0x6000000000-0x63ffffffff (ro,non-prefetchable)
  Memory Range: 0x6c000000-0x6c1fffff (ro,non-prefetchable,disabled)
  IRQ: 251 (23243 events)
  Module Alias: "pci:v00008086d00005690sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #33 (PCI bridge)

34: PCI 02.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: _Znp.HMLUX1zIkGC
  SysFS ID: /devices/pci0000:00/0000:00:02.0
  SysFS BusID: 0000:00:02.0
  Hardware Class: graphics card
  Device Name: "GPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x46a6
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026
  Revision: 0x0c
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x644c000000-0x644cffffff (rw,non-prefetchable)
  Memory Range: 0x4000000000-0x400fffffff (ro,non-prefetchable)
  I/O Ports: 0x4000-0x403f (rw)
  Memory Range: 0x000c0000-0x000dffff (rw,non-prefetchable,disabled)
  IRQ: 250 (35 events)
  Module Alias: "pci:v00008086d000046A6sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

Primary display adapter: #8

Issue occurs on kernel 6.5 (unstable version) and 6.4 (stable backports).

Something is loaded into GPU at first boot attempt which makes Debian (and Ubuntu) possible to boot properly after restart.

hwinfo --display
08: PCI 300.0: 0300 VGA compatible controller (VGA)             
  [Created at pci.386]
  Unique ID: svHJ.77hoq_qsqUD
  Parent ID: GA8e.mr2N3fBJq5F
  SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.0/0000:02:01.0/0000:03:00.0
  SysFS BusID: 0000:03:00.0
  Hardware Class: graphics card
  Device Name: "dGPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x5690 
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026 
  Revision: 0x08
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x6b000000-0x6bffffff (rw,non-prefetchable)
  Memory Range: 0x6000000000-0x63ffffffff (ro,non-prefetchable)
  Memory Range: 0x6c000000-0x6c1fffff (ro,non-prefetchable,disabled)
  IRQ: 251 (23243 events)
  Module Alias: "pci:v00008086d00005690sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown
  Attached to: #33 (PCI bridge)

34: PCI 02.0: 0300 VGA compatible controller (VGA)
  [Created at pci.386]
  Unique ID: _Znp.HMLUX1zIkGC
  SysFS ID: /devices/pci0000:00/0000:00:02.0
  SysFS BusID: 0000:00:02.0
  Hardware Class: graphics card
  Device Name: "GPU"
  Model: "Intel VGA compatible controller"
  Vendor: pci 0x8086 "Intel Corporation"
  Device: pci 0x46a6 
  SubVendor: pci 0x8086 "Intel Corporation"
  SubDevice: pci 0x3026 
  Revision: 0x0c
  Driver: "i915"
  Driver Modules: "i915"
  Memory Range: 0x644c000000-0x644cffffff (rw,non-prefetchable)
  Memory Range: 0x4000000000-0x400fffffff (ro,non-prefetchable)
  I/O Ports: 0x4000-0x403f (rw)
  Memory Range: 0x000c0000-0x000dffff (rw,non-prefetchable,disabled)
  IRQ: 250 (35 events)
  Module Alias: "pci:v00008086d000046A6sv00008086sd00003026bc03sc00i00"
  Driver Info #0:
    Driver Status: i915 is active
    Driver Activation Cmd: "modprobe i915"
  Config Status: cfg=new, avail=yes, need=no, active=unknown

Primary display adapter: #8

Revision history for this message

Kazimierz Uromski (kuromski) wrote on 2023-09-29:

Some additional testing done:
* If at cold boot I boot Windows 11 Pro first and then Linux (Debian or Ubuntu), Linux boots properly.
* If at cold boot I add "nomodeset" to kernel parameters in Grub, boot process will hang as well. It's even worse with this param, because ctrl+alt+del does not reboot machine.

I believe it must be related to either firmware loading, i915 module or both.

Revision history for this message

Kazimierz Uromski (kuromski) wrote on 2023-11-03:

Some more testing results:
1. The issue occurs when DP or HDMI outputs are in use (handled by Intel ARC A770M)
1. The issue does not occur when Thunderbolt4 video output is in use (handled by Iris Xe integrated graphics).

Report a bug

This report contains Public information

Everyone can see this information.

You are

Subscribing...

Edit bug mail

Other bug subscribers

Bug attachments

Add attachment

Remote bug watches

Bug watches keep track of this bug in other bug trackers.

Ubuntuxserver-xorg-video-intel package

not able to cold boot with ARC770M

Bug Description

Other bug subscribers

Bug attachments

Remote bug watches

Ubuntu
xserver-xorg-video-intel package