After display goes to sleep, sometimes external monitor is black

Bug #1493989 reported by Joe Barnett
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
linux (Ubuntu)
Expired
Medium
Unassigned

Bug Description

In a gnome session, my screen locks & turns off after a certain amount of inactivity (but the system is not in suspend).

When I wake the display back up by moving mouse / hitting a key, it seems like my external monitor is redetected -- both internal & external screen blink black as if I had just plugged in my external monitor, and then _sometimes_ the external monitor stays black (but thinks it is receiving input). Other times it's fine, but when the issue happens, the displays control panel still thinks the external screen is connected, just nothing is visible. Unplugging & replugging the screen fixes the issue, and it happens maybe 1/2 the time the display locks.

ProblemType: Bug
DistroRelease: Ubuntu 15.10
Package: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu2
ProcVersionSignature: Ubuntu 4.2.0-7.7-generic 4.2.0
Uname: Linux 4.2.0-7-generic x86_64
ApportVersion: 2.18-0ubuntu9
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: None
CurrentDesktop: GNOME
Date: Wed Sep 9 13:05:10 2015
DistUpgraded: Fresh install
DistroCodename: wily
DistroVariant: ubuntu
DkmsStatus: virtualbox, 5.0.2, 4.2.0-7-generic, x86_64: installed
EcryptfsInUse: Yes
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation Crystal Well Integrated Graphics Controller [8086:0d26] (rev 08) (prog-if 00 [VGA controller])
   Subsystem: Apple Inc. Device [106b:0147]
InstallationDate: Installed on 2015-08-21 (19 days ago)
InstallationMedia: Ubuntu-GNOME 15.10 "Wily Werewolf" - Alpha amd64 (20150819)
MachineType: Apple Inc. MacBookPro11,4
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.2.0-7-generic.efi.signed root=/dev/mapper/ubuntu--gnome--vg-root ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/05/2015
dmi.bios.vendor: Apple Inc.
dmi.bios.version: MBP114.88Z.0172.B04.1506051511
dmi.board.name: Mac-06F11FD93F0323C5
dmi.board.vendor: Apple Inc.
dmi.board.version: MacBookPro11,4
dmi.chassis.type: 9
dmi.chassis.vendor: Apple Inc.
dmi.chassis.version: Mac-06F11FD93F0323C5
dmi.modalias: dmi:bvnAppleInc.:bvrMBP114.88Z.0172.B04.1506051511:bd06/05/2015:svnAppleInc.:pnMacBookPro11,4:pvr1.0:rvnAppleInc.:rnMac-06F11FD93F0323C5:rvrMacBookPro11,4:cvnAppleInc.:ct9:cvrMac-06F11FD93F0323C5:
dmi.product.name: MacBookPro11,4
dmi.product.version: 1.0
dmi.sys.vendor: Apple Inc.
version.compiz: compiz N/A
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.64-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.6.3-1ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.6.3-1ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.17.2-1ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0+git20150819-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20150808-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu3
xserver.bootTime: Wed Sep 9 11:12:13 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 41006
 vendor APP
xserver.version: 2:1.17.2-1ubuntu6

Revision history for this message
Joe Barnett (thejoe) wrote :
Revision history for this message
penalvch (penalvch) wrote :

Joe Barnett, thank you for reporting this and helping make Ubuntu better.

In order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Once testing of the latest upstream kernel is complete, please mark this report's Status as Confirmed. Please let us know your results.

Thank you for your understanding.

affects: xserver-xorg-video-intel (Ubuntu) → linux (Ubuntu)
Changed in linux (Ubuntu):
importance: Undecided → Medium
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for linux (Ubuntu) because there has been no activity for 60 days.]

Changed in linux (Ubuntu):
status: Incomplete → Expired
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