Intel GPU crash corrupts fonts

Bug #1330385 reported by amay82
24
This bug affects 5 people
Affects Status Importance Assigned to Milestone
xserver-xorg-video-intel (Ubuntu)
Expired
Low
Unassigned

Bug Description

The bug occurs regularly, without any special action. I'm just working in gnome-terminal und using Firefox.

Symptoms:
* While working, the system suddenly freezes for a few seconds (like a typical crash in the X system)
* Then I can continue work, but with corrupted fonts and views
* New windows are sometimes readable again

Don't know if the package is correct. Dmesg shows:

[ 3647.214489] [drm] stuck on render ring
[ 3647.214499] [drm] GPU crash dump saved to /sys/class/drm/card0/error
[ 3647.214500] [drm] GPU hangs can indicate a bug anywhere in the entire gfx stack, including userspace.
[ 3647.214501] [drm] Please file a _new_ bug report on bugs.freedesktop.org against DRI -> DRM/Intel
[ 3647.214502] [drm] drm/i915 developers can then reassign to the right component if it's not a kernel issue.
[ 3647.214502] [drm] The gpu crash dump is required to analyze gpu hangs, so please always attach it.

ProblemType: Bug
DistroRelease: Ubuntu 14.04
Package: xorg 1:7.7+1ubuntu8
ProcVersionSignature: Ubuntu 3.13.0-29.53-generic 3.13.11.2
Uname: Linux 3.13.0-29-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.14.1-0ubuntu3.2
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
Date: Mon Jun 16 10:22:11 2014
DistUpgraded: Fresh install
DistroCodename: trusty
DistroVariant: ubuntu
DkmsStatus:
 virtualbox, 4.3.10, 3.13.0-24-generic, x86_64: installed
 virtualbox, 4.3.10, 3.13.0-27-generic, x86_64: installed
 virtualbox, 4.3.10, 3.13.0-29-generic, x86_64: installed
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 3rd Gen Core processor Graphics Controller [8086:0166] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:21fb]
InstallationDate: Installed on 2014-05-12 (34 days ago)
InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417)
MachineType: LENOVO 2356LQG
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.13.0-29-generic.efi.signed root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/30/2013
dmi.bios.vendor: LENOVO
dmi.bios.version: G7ET94WW (2.54 )
dmi.board.asset.tag: Not Available
dmi.board.name: 2356LQG
dmi.board.vendor: LENOVO
dmi.board.version: Win8 Pro DPK TPG
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvrG7ET94WW(2.54):bd04/30/2013:svnLENOVO:pn2356LQG:pvrThinkPadT430s:rvnLENOVO:rn2356LQG:rvrWin8ProDPKTPG:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 2356LQG
dmi.product.version: ThinkPad T430s
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.11+14.04.20140423-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.52-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.1.3-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.1.3-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.15.1-0ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.3.0-1ubuntu3.1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.910-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu2
xserver.bootTime: Mon Jun 16 09:15:09 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 8510
 vendor AUO
xserver.version: 2:1.15.1-0ubuntu2

Revision history for this message
amay82 (andimayer82-deactivatedaccount) wrote :
affects: xorg (Ubuntu) → xserver-xorg-video-intel (Ubuntu)
Revision history for this message
Chris Wilson (ickle) wrote :

It is vital to attach /sys/class/drm/card0/error

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-intel (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Yann Hamon (yannh) wrote :

Just had the same error. Here is the requested file.

Changed in xserver-xorg-video-intel (Ubuntu):
status: Expired → New
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-video-intel (Ubuntu):
status: New → Confirmed
Revision history for this message
Nevidljivi Prijatelj (trulexkrpa) wrote :

Same problem here, ehile working, usualy in web browser, system freezes for couple of seconds, and after it unfreezes fonts are corrupt and most letters are replaced by some sort of symbols. It can be fixed by rebooting the system. Error occurs on a daily basis.

I use a Haswell Pentium G3420 and integratet graphics card.

Revision history for this message
penalvch (penalvch) wrote :

amay82, as per http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-t-series-laptops/thinkpad-t430s an update to your computer's buggy and outdated BIOS is available (2.63). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?

If it doesn't, could you please both specify what happened, and provide the output of the following terminal command:
sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date

For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette .

Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report.

Once the BIOS is updated, if the problem is still reproducible, and the information above is provided, then please mark this report Status New. Otherwise, please mark this as Invalid.

Thank you for your understanding.

tags: added: bios-outdated-2.63
Changed in xserver-xorg-video-intel (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-intel (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-intel (Ubuntu):
status: Incomplete → Expired
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