[snb] Gpu hangs randomly approx. every few days

[Amos Blanton]

The screen freezes randomly. When I open tty2, dmesg reports:
[drm:i915_hangcheck_hung] *ERROR* Hangcheck timer elapsed... GPU hung

I can't seem to reproduce this consistently - it happens randomly: when playing video, when working normally on the desktop. There doesn't seem to be any particular operation that precedes it.

Ubuntu 13.04

ProblemType: Bug
DistroRelease: Ubuntu 13.04
Package: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
ProcVersionSignature: Ubuntu 3.8.0-23.34-generic 3.8.11
Uname: Linux 3.8.0-23-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.9.2-0ubuntu8.1
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Sat Jun 8 20:32:06 2013
DistUpgraded: Fresh install
DistroCodename: raring
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
 Intel Corporation 2nd Generation Core Processor Family Integrated Graphics Controller [8086:0126] (rev 09) (prog-if 00 [VGA controller])
   Subsystem: Lenovo Device [17aa:21da]
InstallationDate: Installed on 2013-04-29 (40 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: LENOVO 428742U
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-3.8.0-23-generic root=/dev/mapper/ubuntu--vg-root ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-video-intel
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/05/2012
dmi.bios.vendor: LENOVO
dmi.bios.version: 8DET67WW (1.37 )
dmi.board.asset.tag: Not Available
dmi.board.name: 428742U
dmi.board.vendor: LENOVO
dmi.board.version: Not Available
dmi.chassis.asset.tag: No Asset Information
dmi.chassis.type: 10
dmi.chassis.vendor: LENOVO
dmi.chassis.version: Not Available
dmi.modalias: dmi:bvnLENOVO:bvr8DET67WW(1.37):bd12/05/2012:svnLENOVO:pn428742U:pvrThinkPadX220:rvnLENOVO:rn428742U:rvrNotAvailable:cvnLENOVO:ct10:cvrNotAvailable:
dmi.product.name: 428742U
dmi.product.version: ThinkPad X220
dmi.sys.vendor: LENOVO
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.43-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1
xserver.bootTime: Sat Jun 8 19:33:20 2013
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.13.3-0ubuntu6
xserver.video_driver: intel

[Amos Blanton (lightnin9)]

This is a Lenovo Thinkpad X220, Type 4287-42U

[Chris Wilson (ickle)]

I need the error state (/sys/kernel/debug/dri/0/i915_error_state) to see if it is a known bug.

[Amos Blanton (lightnin9)]

Requested file.

[penalvch (penalvch)]

Amos Blanton, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-intel REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs