[RV380] dual monitor not working - M24 1P [Radeon Mobility X600]

Bug #544525 reported by Pixiesnoot on 2010-03-22
24
This bug affects 3 people
Affects Status Importance Assigned to Milestone
xserver-xorg-driver-ati
Invalid
Undecided
Unassigned
xserver-xorg-video-ati (Ubuntu)
High
Unassigned

Bug Description

Binary package hint: xorg

I am attempting to set up dual monitors for the first time in ubuntu. I recently upgraded to 10.04. on both monitors I have the image I get is corrupt on the monitor, and if I set it to mirror the displays my laptop screen becomes unresponsive and everything on it is whiter. I am trying to set this up through vga. I can still move the mouse around on the corrupt screen and see it fine.

ProblemType: Bug
Architecture: i386
Date: Mon Mar 22 17:07:14 2010
DistroRelease: Ubuntu 10.04
DkmsStatus: Error: [Errno 2] No such file or directory
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: Sony Corporation VGN-A790
Package: xorg 1:7.5+3ubuntu1
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=fa09ca55-2347-4483-8cc5-a09f51975e4c ro quiet splash
ProcEnviron:
 LANG=en_US.utf8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
SourcePackage: xorg
Symptom: display
Uname: Linux 2.6.32-16-generic i686
dmi.bios.date: 03/14/2005
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0080F2
dmi.chassis.asset.tag: 8T2L00000000689aa85a13de1c87
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0080F2:bd03/14/2005:svnSonyCorporation:pnVGN-A790:pvrC00082AZ:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-A790
dmi.product.version: C00082AZ
dmi.sys.vendor: Sony Corporation
system:
 distro: Ubuntu
 codename: lucid
 architecture: i686
 kernel: 2.6.32-16-generic

[lspci]
03:00.0 VGA compatible controller [0300]: ATI Technologies Inc M24 1P [Radeon Mobility X600] [1002:3150]
     Subsystem: Sony Corporation Device [104d:81ca]

Pixiesnoot (pixiesnoot) wrote :
Bryce Harrington (bryce) on 2010-03-23
affects: xorg (Ubuntu) → xserver-xorg-video-ati (Ubuntu)
Bryce Harrington (bryce) on 2010-03-23
Changed in xserver-xorg-video-ati (Ubuntu):
status: New → Confirmed
Bryce Harrington (bryce) on 2010-03-25
summary: - dual monitor not working
+ dual monitor not working - M24 1P [Radeon Mobility X600]
summary: - dual monitor not working - M24 1P [Radeon Mobility X600]
+ [RV380] dual monitor not working - M24 1P [Radeon Mobility X600]
Changed in xserver-xorg-video-ati (Ubuntu):
importance: Undecided → High

Created an attachment (id=34461)
corrupt screen.jpg

Forwarding this bug from Ubuntu reporter Pixiesnoot:
http://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/544525

[Problem]
External screen with VGA shows corruption when enabled, and if mirroring set both screens show corruption.

[Original Description]
I am attempting to set up dual monitors for the first time in ubuntu. I recently upgraded to 10.04. on both monitors I have the image I get is corrupt on the monitor, and if I set it to mirror the displays my laptop screen becomes unresponsive and everything on it is whiter. I am trying to set this up through vga. I can still move the mouse around on the corrupt screen and see it fine.

Architecture: i386
Date: Mon Mar 22 17:07:14 2010
DistroRelease: Ubuntu 10.04
DkmsStatus: Error: [Errno 2] No such file or directory
InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
MachineType: Sony Corporation VGN-A790
Package: xorg 1:7.5+3ubuntu1
PccardctlIdent:
 Socket 0:
   no product info available
PccardctlStatus:
 Socket 0:
   no card
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.32-16-generic root=UUID=fa09ca55-2347-4483-8cc5-a09f51975e4c ro quiet splash
ProcEnviron:
 LANG=en_US.utf8ProcVersionSignature: Ubuntu 2.6.32-16.25-generic
SourcePackage: xorg
Symptom: display
Uname: Linux 2.6.32-16-generic i686
dmi.bios.date: 03/14/2005
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: R0080F2
dmi.chassis.asset.tag: 8T2L00000000689aa85a13de1c87
dmi.chassis.type: 10
dmi.chassis.vendor: Sony Corporation
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrR0080F2:bd03/14/2005:svnSonyCorporation:pnVGN-A790:pvrC00082AZ:cvnSonyCorporation:ct10:cvrN/A:
dmi.product.name: VGN-A790
dmi.product.version: C00082AZ
dmi.sys.vendor: Sony Corporation
system: codename: lucid
 architecture: i686
 kernel: 2.6.32-16-generic

Created an attachment (id=34462)
BootDmesg.txt

Created an attachment (id=34463)
CurrentDmesg.txt

Created an attachment (id=34464)
XorgConf.txt

Created an attachment (id=34465)
XorgLog.txt

Created an attachment (id=34466)
monitors.xml.txt

Created an attachment (id=34467)
Xrandr.txt

Bryce Harrington (bryce) wrote :

Hi, I've forwarded your bug report upstream to https://bugs.freedesktop.org/show_bug.cgi?id=27323 - please subscribe yourself to it in case upstream needs further information or wishes you to test something. Thanks ahead of time!

Changed in xserver-xorg-video-ati (Ubuntu):
status: Confirmed → Triaged
Changed in xserver-xorg-driver-ati:
status: Unknown → Confirmed
Bryce Harrington (bryce) on 2010-03-29
tags: added: dual-head
Bryce Harrington (bryce) on 2010-03-29
description: updated

Does it work correctly if you boot without the VGA monitor connected and then enable it after X loads?

Baard Johansen (baard) wrote :

I'm experiencing similar problems with my X300 chip.

Georgios (g-michalakidis) wrote :

More or less the same issue on an old ATI Mobility Radeon X1400 (never had the problem in 9.10).

The monitor is a Samsung 2333HD and If I manage to set the resoution at all (most time my system will just panic and become unresponsive (neither Ctrl+Alt+1 nor Skinny Elephant will work) I get a clear image on the laptop, and a blurry flickering image (out of sync?) staring at which for more than 5 seconds is impossible.

(In reply to comment #7)
> Does it work correctly if you boot without the VGA monitor connected and then
> enable it after X loads?

I have a similar problem than Bryce Harrington.

If I start my laptop with the second monitor plugged in, every thing is fine until i login. After I have the same as Bryce corruption on both screens.

If i start my computer without the external display plugged in, every thing is fine.
If I plug the second screen after X started nothing happens (normal). But as soon as I launch xrandr from a console both screens goes wrong again. It goes back ok when I unplug the external display and relaunch xrandr...

I have similar problems with my X600.

Computer:
Asus V6V
Ubuntu 10.04 (upgraded from 9.10).
lspci:
01:00.0 VGA compatible controller: ATI Technologies Inc M24 1P [Radeon Mobility X600]

I progress a little on the problem, I have now dual screen. But the solution is not satisfying.

So I have two display:
1. my laptop 15" 4:3 1400x1050 resolution
2. my external VGA monitor 22" 16:10 1600x1050 resolution

* With the external screen unplugged, I set the laptop screen resolution to 1024x768
* I plugged the external monitor to my laptop and started the Monitor Preferences. The external monitor is automatically detected with the correct resolution.

If I try to change the laptop resolution, the two monitor get corrupted as described by pixiesnoot. Even moving the external monitor from right to left is not possible.

So I have now dual monitor, but not with the correct resolution...

The problem is now more less fixed after an update (today update for me).

The list of updated/installed packages by the update manager are:

Upgraded the following packages:
acpid (1.0.10-5ubuntu2) to 1.0.10-5ubuntu2.1
capplets-data (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
dvipng (1.12-3build1) to 1.12-3ubuntu0.1
empathy (2.30.0.1-0ubuntu3) to 2.30.1-0ubuntu1
empathy-common (2.30.0.1-0ubuntu3) to 2.30.1-0ubuntu1
file-roller (2.30.0-0ubuntu1) to 2.30.1.1-0ubuntu2
gedit (2.30.0git20100413-0ubuntu1) to 2.30.2-0ubuntu1
gedit-common (2.30.0git20100413-0ubuntu1) to 2.30.2-0ubuntu1
gimp (2.6.8-2ubuntu1) to 2.6.8-2ubuntu1.1
gimp-data (2.6.8-2ubuntu1) to 2.6.8-2ubuntu1.1
gnome-control-center (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
gnome-settings-daemon (2.30.0-0ubuntu6) to 2.30.1-0ubuntu1
grub-common (1.98-1ubuntu5) to 1.98-1ubuntu6
grub-pc (1.98-1ubuntu5) to 1.98-1ubuntu6
indicator-sound (0.2.2-0ubuntu1) to 0.2.3-0ubuntu1
language-pack-en (1:10.04+20100421) to 1:10.04+20100422
language-pack-en-base (1:10.04+20100421) to 1:10.04+20100422
language-pack-gnome-en (1:10.04+20100421) to 1:10.04+20100422
language-pack-gnome-en-base (1:10.04+20100421) to 1:10.04+20100422
libgimp2.0 (2.6.8-2ubuntu1) to 2.6.8-2ubuntu1.1
libgnome-window-settings1 (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
libgtksourceview2.0-0 (2.10.0-0ubuntu1) to 2.10.1-0ubuntu1
libgtksourceview2.0-common (2.10.0-0ubuntu1) to 2.10.1-0ubuntu1
libkpathsea5 (2009-5) to 2009-5ubuntu0.1
libnautilus-extension1 (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
libsoup-gnome2.4-1 (2.30.0-0ubuntu1) to 2.30.1-0ubuntu1
libsoup2.4-1 (2.30.0-0ubuntu1) to 2.30.1-0ubuntu1
linux-generic (2.6.32.21.22) to 2.6.32.22.23
linux-headers-generic (2.6.32.21.22) to 2.6.32.22.23
linux-image-generic (2.6.32.21.22) to 2.6.32.22.23
linux-libc-dev (2.6.32-21.32) to 2.6.32-22.33
nautilus (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
nautilus-data (1:2.30.0-0ubuntu4) to 1:2.30.1-0ubuntu1
nautilus-sendto-empathy (2.30.0.1-0ubuntu3) to 2.30.1-0ubuntu1
pm-utils (1.3.0-1ubuntu1) to 1.3.0-1ubuntu2
python-ubuntuone-client (1.2.1-0ubuntu1) to 1.2.1-0ubuntu2
rhythmbox (0.12.8-0ubuntu3) to 0.12.8-0ubuntu4
rhythmbox-plugin-cdrecorder (0.12.8-0ubuntu3) to 0.12.8-0ubuntu4
rhythmbox-plugins (0.12.8-0ubuntu3) to 0.12.8-0ubuntu4
software-center (2.0.2) to 2.0.3
texlive-binaries (2009-5) to 2009-5ubuntu0.1
transmission-common (1.92-0ubuntu2) to 1.92-0ubuntu2.1
transmission-gtk (1.92-0ubuntu2) to 1.92-0ubuntu2.1
ubuntuone-client (1.2.1-0ubuntu1) to 1.2.1-0ubuntu2
ubuntuone-client-gnome (1.2.1-0ubuntu1) to 1.2.1-0ubuntu2

Installed the following packages:
linux-headers-2.6.32-22 (2.6.32-22.33)
linux-headers-2.6.32-22-generic (2.6.32-22.33)
linux-image-2.6.32-22-generic (2.6.32-22.33)

I have no idea of which one is THE one...

In fact no, problem still there. It worked only one time.
Now I'm back in the situation described in the #6 comment

I have the same problem on my Hp nx7000

jcervilla (jcervilla) wrote :

I have the same problem with Amd Turion 64x2 and an ATI Mobility Radeon X1300. The external monitor is LG L1415S.

Bakhelit (bakhelit) wrote :

I have similar problem with ATI Mobility Radeon X1600 when I connect external monitor via DSUB (it is actually Sony Bravia KDL-26P3000 HD Ready TV). The image on external monitor is blurry and flickering as Georgios described in comment #4. Image on laptop (HP nx9420) screen seemed to be ok but the resolution automatically changed to 1024x768 (same as on TV screen).

jcervilla (jcervilla) wrote :

As a quick solution you can try the solution added to this bug. It worked for me:

https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-video-ati/+bug/573290

Bakhelit (bakhelit) wrote :

Thanks for pointing me to this quick workaround "jcervilla", on my system it worked only after I disabled KMS via kernel parameter (I don't know why the original method using "/etc/modprobe.d/radeon-kms.conf" didn't have any effect on my laptop.). In "/etc/default/grub" I added: GRUB_CMDLINE_LINUX="radeon.modeset=0". Than I updated grub (sudo update-grub) and after the restart external monitor stopped flickering (Also I was able to set the appropriate resolutions on both displays).

Changed in xserver-xorg-driver-ati:
importance: Unknown → High
Changed in xserver-xorg-driver-ati:
importance: High → Unknown
Changed in xserver-xorg-driver-ati:
importance: Unknown → High
Bryce Harrington (bryce) wrote :

Hi, from the upstream bug report it sounds like upstream suspects this issue may be solved now. Would you mind testing with a newer Ubuntu (Natty at least, Oneiric ideally) and see if you can still reproduce the issue?

Changed in xserver-xorg-video-ati (Ubuntu):
status: Triaged → Incomplete
dino99 (9d9) wrote :

This version has expired

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Invalid
Changed in xserver-xorg-driver-ati:
importance: High → Undecided
status: Confirmed → New
status: New → Invalid
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