[RS600] Monitor "out of range" with Hansol H750 on radeon X1250

Bug #340602 reported by Damiano Dallatana
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-video-ati (Ubuntu)
Expired
Undecided
Unassigned

Bug Description

Binary package hint: xserver-xorg-video-ati

As suggested on the #radeon IRC channel, I am reporting a longstanding bug with my Hansol H750 LCD monitor.

Steps to reproduce:
1. install Ubuntu (or insert liveCD)
2. boot pc
3. wait for X.org to load ati driver

What happens: monitor is "out of range", wile the X.org graphic server works correctly (I can hear the sound of GDM asking username and pwd).

I am using 17" Hansol H750 LCD monitor, on radeon X1250 integrated VGA on Ubuntu 9.04 updated as of today (but the bug was present also on 8.10 and 8.04 - but I used fglrx...... mea culpa!).
There is no problem at all using radeonhd.

output of lspci -nn | grep VGA:
01:05.0 VGA compatible controller [0300]: ATI Technologies Inc RS600 [Radeon Xpress 1200 Series] [1002:7941]

output of sudo ddcprobe: attached

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Damiano Dallatana (damidalla) wrote :
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Damiano Dallatana (damidalla) wrote :
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Damiano Dallatana (damidalla) wrote :
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Brian Murray (brian-murray) wrote :

Looking at the attachments in this bug report, I noticed that "output of sudo ddcprobe" was flagged as a patch. A patch contains changes to an Ubuntu package that will resolve a bug, however that attachment doesn't appear to be one. Subsequently I've unchecked the patch flag for it. In the future keep in mind the definition of a patch. Thanks!

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Damiano Dallatana (damidalla) wrote :

I am sorry, it was an error - I did not flag it "consciously"... Thanks for the correction

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Tormod Volden (tormodvolden) wrote :

Can you please attach Xorg.0.log from using the -radeonhd driver? Also, please get the xrandr output (with the -ati driver) as follows:
1) switch to a text console and stop X using "sudo /etc/init.d/gdm stop"
2) run this command: xinit -e 'sh -c "xrandr --verbose > xrandr.log" '

Changed in xserver-xorg-video-ati (Ubuntu):
assignee: nobody → tormodvolden
status: New → Incomplete
Revision history for this message
Damiano Dallatana (damidalla) wrote :

I am not able to do anything of what you asked... :(

1. the radeonhd driver does not work anymore from when I did install the packages from xorg-edgers PPA (for reaching DRI with ati driver) - So I do not know if the radeonhd Xorg.0.log can be useful...
2. when I run that command, I get a wonderful and terrible "kernel panic", and no file is saved

Revision history for this message
Tormod Volden (tormodvolden) wrote :

For the sake of debugging this issue, please revert the xorg-edgers installation, or at least disable DRI again, by adding
 Option "DRI" "off"
to the Device section of your /etc/X11/xorg.conf

Revision history for this message
Damiano Dallatana (damidalla) wrote :

I was becoming mad - I did not remember I changed the xorg.conf...
However, here is the Xorg.0.log - the monitor is correctly working.

Revision history for this message
Tormod Volden (tormodvolden) wrote :

And the xrandr output? I wonder if the kernel panic was because you were using experimental drm modules. Look in /usr/src, there you have something like drm-modules-2.6.28-9-generic_2.4.5+git20090314.82eac806-0ubuntu0tormod+2.6.28-9.31_i386.deb You can uninstall the "drm-modules-2.6.28-9-generic" package, and later reinstall it using this .deb if you want.

Revision history for this message
Damiano Dallatana (damidalla) wrote :

Well, after long and meaningful minutes of suffering on tty, I discovered the problem was mesa and my terrible memory (there were a few lines about DRI in the xorg.conf).
I attach the output of xrandr.

I completely forgot to mention that, obviously, if I specify
Section "Monitor"
 Identifier "Configured Monitor"
 VendorName "Hansol"
 ModelName "H750"
 HorizSync 30.0 - 85.0
 VertRefresh 55.0 - 77.0
 Option "DPMS"
EndSection
the video works perfectly.

Tormod, I cannot thank you as much as I would like for you patience... :-)

Revision history for this message
Tormod Volden (tormodvolden) wrote :

Now that Jaunty has improved support for this card (kernel 2.6.28-11) the xorg-edgers packages are not needed.

> discovered the problem was mesa and my terrible memory (there were a few lines about DRI in the xorg.conf)

If you use the default -ati driver you should have DRI working. If you need to disable DRI, please file a new bug report on this.

Can you please attach new logs from running -ati, with and without your above Monitor section?

Revision history for this message
Damiano Dallatana (damidalla) wrote :

The problem was with radeonhd, I did not report it because I was working with xorg-edgers. I'll try with last updates.
However, I attach the two logs.

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Damiano Dallatana (damidalla) wrote :
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Tormod Volden (tormodvolden) wrote :

Thanks. There is this interesting modeline that gets filtered out when you specify ranges manually in xorg.conf:
(II) RADEON(0): Modeline "1280x1024"x333.2 599.52 1280 1328 1440 1688 1024 1025 1028 1066 +hsync +vsync (355.2 kHz)

Sure the 333.2 refresh rate looks odd. What is also odd, is that the ranges you specify manually are the same as the monitor itself declares (or even a bit wider), so it should in principle not make a difference.

Changed in xserver-xorg-video-ati (Ubuntu):
assignee: tormodvolden → nobody
status: Incomplete → Confirmed
Revision history for this message
Damiano Dallatana (damidalla) wrote :

Ehm, I completely forgot to say:
1. I did update everything on my pc, and I am no more using xorg-edgers.
2. The monitor still does not work without the specific Monitor section (that is, only with Identifier in Section)

(I know it is not needed, but still let me thank you for your time and work, Tormod - for this bug and for free software in general)

Bryce Harrington (bryce)
tags: added: jaunty
Revision history for this message
Bryce Harrington (bryce) wrote :

Hi Damiano, I'd like to forward this issue upstream if this is still an issue for you, but first it must be retested on latest development version of Karmic to make sure the issue still happens there with the latest code. ISO images are available via http://www.ubuntu.com/testing/. If you can reproduce it in the LiveCD environment, you shouldn't need to modify your installed system. Also please attach a fresh Xorg.0.log and dmesg from this testing.

Changed in xserver-xorg-video-ati (Ubuntu):
status: Confirmed → Incomplete
Revision history for this message
Bryce Harrington (bryce) wrote :

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Damiano Dallatana (damidalla) wrote :

Sorry for the late answer, I had some problems and I did not have time for appropriate testing.

This particular problem is also present in Karmic beta 1, and it is even worse: the "out of range" is present not only when I use the default graphic driver (radeon, I suppose) but also when I try the "safe graphic mode" of the Desktop live cd.

I could not obtain a Xorg.0.log nor a dmesg in Karmic because every tty was black except for tty1 - but even in tty1 I cannot log in...
I am at your disposal for every test you may need: with this particular bug now I am not able to load karmic on my pc (the absence of a working tty is only worsing that problem...).

Changed in xserver-xorg-video-ati (Ubuntu):
status: Invalid → Incomplete
tags: added: karmic
Revision history for this message
Alberto Milone (albertomilone) wrote :

@Damiano
Can you try Karmic's livecd and try to boot without the splash?

Get to the following page:
https://help.ubuntu.com/community/BootOptions

Follow the instructions in the paragraph titled "Changing the Boot Option Configuration Line" and remove the "splash" word and press Enter.

Let me know if this helps

Robert Hooker (sarvatt)
summary: - [RS600] Monitor "out of range" with Hansol H750 on radeon X1250
+ [RS600] [RS600] Monitor "out of range" with Hansol H750 on radeon X1250
Robert Hooker (sarvatt)
summary: - [RS600] [RS600] Monitor "out of range" with Hansol H750 on radeon X1250
+ [RS600] Monitor "out of range" with Hansol H750 on radeon X1250
Revision history for this message
Bryce Harrington (bryce) wrote :

We're closing this bug since it is has been some time with no response from Damiano Dallatana. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Invalid
Revision history for this message
Damiano Dallatana (damidalla) wrote :

Sorry for my really late answer, but I was unable to stop using my pc and make tests for this problem.

Today I put Ubuntu Lucid 10.04 beta 2 on my USB key and I booted on my pc. While the violet screen did appear, when the boot started the screen became plainly black (not even "out of range"). Trying to change tty with ctrl-alt-F1 or other F buttons did not help at all.

I tried Alberto Milone's hint, but the only thing that changed is that before plymouth has to start, I see a blinking cursor for a second or two.

So, if with Karmic and Jaunty booting with my monitor with the live cd was hard, now it's completely impossible.

As a test, i also booted with the USB key on a new VAIO notebook I am working on, and everything worked flawlessly.

The hardware status of the pc is always the same: Radeon X1250 integrated video, Hansol H750 LCD monitor.

Changed in xserver-xorg-video-ati (Ubuntu):
status: Invalid → Incomplete
Revision history for this message
Bryce Harrington (bryce) wrote :

[This is an automatic notification.]

Hi Damiano,

This bug was reported against an earlier version of Ubuntu, can you
test if it still occurs on Lucid?

Please note we also provide technical support for older versions of
Ubuntu, but not in the bug tracker. Instead, to raise the issue through
normal support channels, please see:

    http://www.ubuntu.com/support

If you are the original reporter and can still reproduce the issue on
Lucid, please run the following command to refresh the report:

  apport-collect 340602

If you are not the original reporter, please file a new bug report, so
we can work with you as the original reporter instead (you can reference
bug 340602 in your report if you think it may be related):

  ubuntu-bug xorg

If by chance you can no longer reproduce the issue on Lucid or if you
feel it is no longer relevant, please mark the bug report 'Fix Released'
or 'Invalid' as appropriate, at the following URL:

  https://bugs.launchpad.net/ubuntu/+bug/340602

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → New
status: New → Incomplete
tags: added: needs-retested-on-lucid-by-june
Bryce Harrington (bryce)
tags: added: hardy
Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-ati (Ubuntu):
status: Incomplete → Expired
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