[HD 3470] Installation Problem

[Durmus Ugur KARATAY]

I've Asus M51Se240DV notebook which uses ATI Radeon Mobilitiy HD 3470 Graphic card and 3GB DDR2 RAM. In both of installations, 64bit and 32bit, it gives an error and drops to console. It cannot start X server. I couldn't remember all of the error message, but it is about X server. The graphic card cannot be identified by the X server. I've tried to change Driver option to mesa and ati but it again doesn't work. Also, I've tried installation with alternate cd, however, it cannot start after the installation and dropped to console. I've googled internet, but i couldn't find anything working.

[lspci]

[lspci]

[lspci]

[lspci]

[Timo Aaltonen (tjaalton)]

Please try Intrepid alpha4 livecd if it works.

[Durmus Ugur KARATAY (dukaratay)]

I've found a solution but it decreases the usable amount of RAM. I added mem=2900M to booting line from grub. Then, it works. But, as I said it decreases the usable amount of RAM. It works fine with 8.04.1 and 8.10 alpha4.

[Alex Constantin (aconstantin)]

I've seen another post in which people said RAM was the problem, and you needed to go down to 2gb for X to work. I'm in the same situation, only I've got 4gb of RAM, and I'm reluctant to give up half, just so it will start. I'm gonna go with Timo's suggestion and see what happens.

[Alex Constantin (aconstantin)]

Ook....here's the result of trying to run the intrepid livecd:

<a href="http://smg.photobucket.com/albums/v108/al3xiss/hmm/?action=view&current=Intrepid.jpg" target="_blank"><img src="http://img.photobucket.com/albums/v108/al3xiss/hmm/Intrepid.jpg" border="0" alt="Photobucket"></a>

..that's the loading screen.

[Bryce Harrington (bryce)]

Hi aconstantin,

Are you still seeing this issue with the released Intrepid? If so, would you mind posting your Xorg.0.log[.old] from after reproducing the issue? We'll also need the output of lspci -vvnn.

Also, if you've had -fglrx installed on the machine before please check that it was fully uninstalled (see bug 285603).

If your card is AGP, you may also find https://wiki.ubuntu.com/X/Quirks/#ATI AGP Mode Quirk of some use.

[Matthias Andersson (matthias-andersson)]

I'm dealing with the same problem although the computer is a Acert Travelmate 5530-704G32Mi (AMD RM-70, 4 Gb RAM, Ati Radeon HD 3470XT).

I have tried all drivers (radeonhd, fglrx and ati) but none seem to get the monitor going.

The best results have been with fglrx - I can hear the sounds of gdm and gnome (login sound etc) but the screen stays blank.

When I tried to switch to the vesa driver I got the error message "no screens found".

//Matthias

[Matthias Andersson (matthias-andersson)]

Here's the output of "sudo lspci -vvnn"

[Matthias Andersson (matthias-andersson)]

I tried to get X to work with the vesa-driver...

Here is the xorg.conf file from that run.
It also resulted in the blank screen.

Note: The xorg.conf file is the basic result of "sudo dpkg-reconfigure xserver-xorg". Without specifying the Busid "PCI:2:0:0" it gave me an error message that the primary adapter wasn't found.

[Matthias Andersson (matthias-andersson)]

Sorry, that last file was the Xorg.0.log - here is the xorg.conf file; manually edited the BusId option.

[Sapper (saaper)]

I had the same
"I can hear the sounds of gdm and gnome (login sound etc) but the screen stays blank."

Matthias try this

Section "Device"
 Driver "radeon"
 BusID "PCI:2:0:0"

Me works it. But is not fglrx:(

[Matthias Andersson (matthias-andersson)]

Didn't do it for me. I'm running the 64-bit system.

[Matthias Andersson (matthias-andersson)]

Here's the Xorg.0.log file from my latest experiment with the radeon driver.

[Matthias Andersson (matthias-andersson)]

And the xorg.conf file. (This time I'll get them in the right order).

[Sapper (saaper)]

Hmm I use Ubuntu 8.10 64bit and ATI Radeon HD 3400
Here's my Xorg.0.log

Me works it.

[Sapper (saaper)]

ups -> ATI Radeon HD 3470

[Matthias Andersson (matthias-andersson)]

Could you also put up a copy of your xorg.conf file?

[Sapper (saaper)]

My Laptop - Acer Aspire 5530G, AMD Turion X2 RM70, 4GB RAM, ATI RADEON HD 3470 HYBRID X2

[Matthias Andersson (matthias-andersson)]

I tried your xorg.conf - I don't know what the problem is but my
laptop screen just stays dark.

I shall take a look into the Xorg.0.log file

[Matthias Andersson (matthias-andersson)]

I compared the your Xorg.0.log file with mine and noticed only two
main differences;

/usr/lib/xorg/modules/extensions//libglx.so:

You had "compiled for 7.4.0"
while I had "compiled for 1.5.2"

And again for /usr/lib/xorg/modules/extensions/libdri.so
You had "compiled for 7.4.0"
and I had "compiled for 1.5.2"

And then at the end after /usr/lib/xorg/modules/libint10.so had been
initialized your log shows

RADEON(0): ATOM BIOS detected and then it goes on loading the card -
that is absent in my logfile.

Now how would I fix those two extensions, libglx.so and libdri.so?

[Sapper (saaper)]

I set it
Section "Device"
 Driver "radeon"
 BusID "PCI:2:0:0"
and screen work.

But looking for who start fglrx.

I install driver from http://ati.amd.com/support/driver.html and I think that it is to change my files.

[Sapper (saaper)]

info - if you install driver from web ati, application driver set you xorg.conf
Section "Device"
 Driver "fglrx"
.....

[Matthias Andersson (matthias-andersson)]

I downloaded and installed the driver from ati.amd.com.

It changed the versions of those extensions to "compiled for 7.4.0"

But still it wouldn't work. I will keep on tryin'

[Matthias Andersson (matthias-andersson)]

I wish you all had a nice xmas - I may have found the problem. I tried
arch linux and voilá - after some fighting I got the graphical
interface to work - using the radeonhd driver and inserting a
ServerFlag "AllowEmptyInput" "off".

This started up. Then I installed ubuntu 8.10 - added that server flag
but to no avail. Then I checked the versions of the installed drivers
and here was the difference - arch linux installed radeonhd-1.2.4-1
and ubuntu 8.10 1.2.1...

I now just installed the package from the arch linux repository
(basically copied over the .so driver file and I booted up nicely.

Cheers,
Matthias Andersson

[Durmus Ugur KARATAY (dukaratay)]

Thanks, Matthias.

I am going to give it a try today.

Best,
Durmus Ugur KARATAY

[Durmus Ugur KARATAY (dukaratay)]

I forgot, can you just attach .so file here?

So, other people can use it.

Thanks,
Durmus Ugur KARATAY

[Matthias Andersson (matthias-andersson)]

Here is the .so file.

Copy the .tar.gz file to / and
run "sudo tar -zxvf xf86-video-radeonhd-1.2.4-1-x86_64.pkg.tar.gz"

That will place the file in the right place in the /usr directory.

Otherwise, just place the radeonhd_drv.so file directly into the
/usr/lib/xorg/modules/drivers/ directory.

Note: I'm not sure if the "AllowEmptyInput" "off" is important but
that was critical for me in Archlinux - X wouldn't start without it.
So if X still fails to start then add that to the xorg.conf file (as
described in my previous message.

Cheers,
Matthias

[Bryce Harrington (bryce)]

[No need to have this set against xorg in addition to -ati]

[toOl (toolleeo)]

Hi all,
I recently bought a new Asus F6V, with Intel Core Duo P7350, 3GB RAM, and ATI Mobility Radeon HD 3470.

I installed Debian Etch using the installation CD etch-custom-0622.iso from here

http://kmuto.jp/debian/d-i/

since the official installation CDs from Debian are missing some drivers for SATA drives. Anyway, this is just to say that after installing I got X correctly running with my hardware configuration using VESA drivers, at max resolution of 1024x768.
I tell you the installation CD version since I didn't check which versions have been installed of the relevant packages...

Then I upgraded to Lenny from the Debian official repository and this broken X (or the drivers): I was not able to get into graphical mode. Using VESA I got messages saying that it was not possible to correctly start X.
Then I downloaded the Radeon drivers from Debian repository, and changed xorg.conf to use them. In this case the system was simply stopping while entering the graph mode (consoles was always available).

After an half a day of searching and trying to tweak xorg.conf, I tried the instructions here

http://wiki.ubuntu-it.org/Hardware/Video/Ati/RadeonHd

to compile the latest Radeon's drivers from sources, and now everything works fine, even at resolution of 1280x800, which is the max I can obtain. (actually I didn't check every feature yet, like HDMI, second monitor, etc., but at least I have graphics :-))

btw, looking at section 8, "Known Bugs & Limitations", from here

http://wiki.x.org/wiki/radeonhd

I also tried the tweak of booting the kernel with mem=1000M (they suggest < 2GB), but before compiling the latest driver this didn't solve the problem. I currently using mem=1000M with the new drivers and everything work fine (not yet tested without this flag).

Hope this report of my experience could help somebody.
If someone is interested on the xorg.conf file I can attach it as soon as I will be using the laptop (I'm not using it right now).

Cheers,
/toOl

[Bryce Harrington (bryce)]

This bug report has gotten too confused with different unrelated problems. Probably the title of this bug has caused this since it just describes a generic symptom. Normally we'd focus on just the original reporter's issue but we've not heard from him in some time (and we're missing his Xorg.0.log, lspci -vvnn output, lshal, and so on anyway).

I would ask that everyone still seeing installation problems with Jaunty, please file a new bug. You can do this easily using the command `ubuntu-bug xserver-xorg-video-ati`.

[sapper (mireksee)]

Hi all

Today I installed the driver 9.1 from http://ati.amd.com/support/drivers/linux/linux-radeon.html and fglrx works !!! heee!!!

[Slumber86 (ago1986)]

I have the same problem with Asus m51se (HD 3470) and Ubuntu 9.04 I've tried all the suggestions but none works. Drivers 9.5 from ati don't works at all, and pc freeze at login indipendly from selected driver on xorg.conf.

[Durmus Ugur KARATAY (dukaratay)]

As Slumber86 said, I still have the problem with 9.04.

[Slumber86 (ago1986)]

I think that 9.04 is affected by this and 355495 resulting no configuration works.

[Durmus Ugur KARATAY (dukaratay)]

Any other advices or thoughts?
I stucked with 8.04.

[Durmus Ugur KARATAY (dukaratay)]

I have also tried Linux Mint which is Ubuntu-based distro.

There is log reports.

[Iacopo (iaps79)]

this might help:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/316079

[Bryce Harrington (bryce)]

[This is an automatic notification.]

A new version of the -ati driver is now available in Karmic.

This is a significant update to -ati which brings in kernel mode-setting
(currently disabled) and scores of fixes for DRI2, EXA, etc.

I've posted the new version of this driver to the following PPA,
would you mind testing it and seeing if it resolves the bug you
reported?

  https://edge.launchpad.net/~bryceharrington/+archive/ppa/+sourcepub/709908/+listing-archive-extra

If you're not running this release of Ubuntu, you can try booting the Karmic
LiveCD and loading the PPA onto it, and then log out/in to restart X.
ISOs are available at http://cdimages.ubuntu.com/releases/

After testing Karmic, report back here whether it's still an issue or not,
and if it is please post a fresh Xorg.0.log and 'dmesg' output.

Note there could be new bugs... please file these as new reports using
the command 'ubuntu-bug xorg'.

[Matthias Andersson (matthias-andersson)]

The only way I've been able to install Ubuntu 9.04 on my Acer Travelmate
5530G is by using the alternate dvd. I can't remember all the steps I had to
take to get the system to work, the installer complained about a buggy ACPI,
devices not ready (ata1 & ata2) and so on. I'm not sure what percentage of
the problems encountered are due to the laptop itself.
Cheers,
Matthias Andersson

[Bryce Harrington (bryce)]

Have you had a chance to upgrade to lucid? We've brought in a newer -ati version which recognizes a broader range of cards and includes innumerable bug fixes. Beta-2 is coming up, if you could either upgrade or boot a livecd, then let us know how that testing turns out.

[Bryce Harrington (bryce)]

We're closing this bug since it is has been some time with no response from the original reporter. However, if the issue still exists please feel free to reopen with the requested information. Also, if you could, please test against the latest development version of Ubuntu, since this confirms the bug is one we may be able to pass upstream for help.