Gutsy Beta does not recognize ATI RS480 [Radeon Xpress 200G Series]

Bug #145670 reported by Brian DeLacey on 2007-09-27
Affects Status Importance Assigned to Milestone
xserver-xorg-video-ati (Ubuntu)

Bug Description

I cannot install the Gutsy Beta on the HP Compaq Presario SR1620NX (Sempron 2GHz, 512MB RAM, 160GB HDD) with ATI Radeon Xpress 200G Series integrated video.

I made numerous attempts to reinstall, using both a Dell 17" LCD (E173FPb) and a Dell 17" CATHODE-RAY TUBE, 17, DUAL, M782P and a variety of display / card settings but none are recognized.

I can easily install Ubuntu 7.04, the 4/19/07 release, on this same machine using both these monitors, without any problems.

While attempting to install the Gutsy Beta, I messed with enough varied combinations of displays and video drivers to get it up and running momentarily, but just long enough to see that the visual effects of composite-by-default did not work.

The Restricted Drivers Manager seemed to recognize that the Radeon needed some help the brief time I was able to boot the new installation, but ultimately those settings did not stick and I couldn't find any screen resolution size that would work.

I was able to install the Gutsy Beta on other computers - eMachines T4010 and a Dell Inspiron 700m - using the same installation disk (It's a really nice looking release!)

Brian Murray (brian-murray) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. It isn't quite clear to me what state you ended up just booting off the Desktop CD. Did you have a desktop environment at all or was the screen blank? Additionally could you please provide the full output of 'lspci -vvnn' as an attachment to your bug report? This can be done either from Feisty or Gutsy and the results will be the same. Thanks in advance.

Brian DeLacey (bdelacey) wrote :
Download full text (11.2 KiB)

I went back to re-install, so I could give you the details - the LSPCI is included below:

1) I insert the CD and start-up - I am using the Dell LCD named in the bug;
2) I get the usual Ubuntu logo and graphics and the cursor turns to an X - white outline against a black backdrop
3) It's thinking for a while ....
4) Then I get the dialog "System runs in a graphical failsafe mode" - with buttons to Continue or Configure (I spent a lot of time in Configure yesterday, but to no avail.)
5) Clicking on Continue, I get the Screen/Graphics Card dialog with model = Plug 'n Plan and Resolution = 800x600
6) Without changing any options, I click on OK ......
7) It's thinking for another while ...
8) The orange / brown / sandy colored screen appears
9) The desktop is drawn correctly - in Big FONT (so big, that not all the menubar items fit) - with the Examples folder and the Install icon on the desktop
10) I click on the Install icon (actually, I double-click on the Install icon and the first page of the Install process appears - it is TOO BIG to fit on the screen, so I move it around with ALT-CLICK to find the Forward button. *** NOTE: Clicking on the FORWARD button, which is correctly enabled, in the install process does not always "work" - sometimes, I have to first click on the dialog box title bar, seemingly to activate the window, before I can click on the FORWARD button and have it actually work;
11) Now I'm looking at the map / timezone - click on FORWARD again (here I need to first click on the title bar, then click on the FORWARD button to make it work)
12) Click on FORWARD to select English keyboard layout;
13) In the "Prepare Disk Space" dialog, I click on Guided - use entire disk, adn then click FORWARD;
14) That starts up the PARTITIONER
15) A dialog appears, asking for my name, password, computer name etc....
16) The next dialog says "READY TO INSTALL"
17) I click on INSTALL and away we go, for the "Partitions formatting"

Takes a while for the install

Once the disk is formatted and all the softwer is installed, I get to the window with the title "Installation Complete", and click on the RESTART NOW button

I press the physical button on the face of the computer / CD tray to eject the install CD

I get a long list of SQUASHFS errors that trail past on the console so fast I cannot read them.

The Ubuntu logo on the screen and a small square of orange at the far right end of the progress indicator. I press ENTER to proceed and the system restarts.

The Ubuntu sign-on appears and I log in with my name and password.

The desktop appears with APPLICATIONS, PLACES and SYSTEM in the menubar, The restricted drivers dialog appears - at least I think it was the restricted drivers little yellow pop-up helper - but soon disappears as more (OVERSIZED) tiny icons are stuffed into the menubar.

I move the mouse over the green restricted drivers icon at the top of the screen, in the right half of the menu. It says RESTRICTED DRIVERS AVAILABLE (I'm paraphrasing)

It asks for my admin password and then gives me the Restricted Drivers dialog, with the heading "No proprietary driers are in use on this system. There is a driver in the lower half - "...

Changed in xorg:
importance: Undecided → Medium
status: Incomplete → Triaged
Timo Aaltonen (tjaalton) wrote :

Let's keep this bug strictly about getting the graphical session up normally, shall we?

Try hardy alpha3 livecd, and report back what happens, does it go straight to the desktop without dropping to failsafe mode?

Changed in xorg:
status: Triaged → Incomplete
Timo Aaltonen (tjaalton) wrote :

No reply from the submitter, closing the bug.

If you still have problems with Hardy alpha4 or newer, please add the information I asked.

Changed in xserver-xorg-video-ati:
status: Incomplete → Invalid
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