Ubuntu
xserver-xorg-video-ati package

Xorg freeze

Bug #1180157 reported by Thomas Lynch on 2013-05-15

This bug affects 1 person

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-video-ati (Ubuntu)	Expired	Low	Unassigned

Bug Description

This bug is in 12.10 13.04 and 13.10 (I've been waiting to see if would go away ;-)

When the system comes back from suspend the screen is black. Changing virtual terminals does nothing. If I have a program that makes sound, such as "Alarm Clock" the sound plays. I.e. the system appears to be alive but lacking a screen driver. Cntrl-Alt-Del has no noticable result.

The only way out of this state I can figure out is to re-power the machine.

A system update recently changed the close lid back to suspend, so closing the lid kills the video.

I suppose it is clear from the uploaded information, but just in case, this is an Acer 7250.

Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 13.10
Package: xorg 1:7.7+1ubuntu4
ProcVersionSignature: Ubuntu 3.9.0-1.5-generic 3.9.1
Uname: Linux 3.9.0-1-generic x86_64
.tmp.unity.support.test.0:

ApportVersion: 2.10-0ubuntu3
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Tue May 14 18:04:58 2013
DistUpgraded: 2013-05-13 06:34:25,310 DEBUG enabling apt cron job
DistroCodename: saucy
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Advanced Micro Devices [AMD] nee ATI Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0614]
InstallationDate: Installed on 2012-11-12 (183 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: Acer Aspire 7250
MarkForUpload: True
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.9.0-1-generic root=UUID=30739fe6-5586-4efa-bc0c-706e1283ff31 ro quiet splash vt.handoff=7
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: Upgraded to saucy on 2013-05-13 (1 days ago)
dmi.bios.date: 11/02/2011
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HMA71_BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd11/02/2011:svnAcer:pnAspire7250:pvrV1.10:rvnAcer:rnHMA71_BZ:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 7250
dmi.product.version: V1.10
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.9~daily13.04.18.1~13.04-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.44-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.1.1-0ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.1.1-0ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.13.3-0ubuntu9
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2b2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.1.0-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.21.6-0ubuntu4
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.7-0ubuntu1
xserver.bootTime: Tue May 14 13:27:36 2013
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.13.3-0ubuntu9
xserver.video_driver: radeon
---
.tmp.unity.support.test.0:

ApportVersion: 2.13.1-0ubuntu1
Architecture: amd64
CasperVersion: 1.336ubuntu1
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
CurrentDesktop: Unity
DistUpgraded: Fresh install
DistroCodename: trusty
DistroRelease: Ubuntu 14.04
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes
GraphicsCard:
Advanced Micro Devices, Inc. [AMD/ATI] Wrestler [Radeon HD 6320] [1002:9806] (prog-if 00 [VGA controller])
Subsystem: Acer Incorporated [ALI] Device [1025:0614]
LiveMediaBuild: Ubuntu 14.04 LTS "Trusty Tahr" - Alpha amd64 (20140115)
MachineType: Acer Aspire 7250
Package: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
PackageArchitecture: amd64
ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity
ProcVersionSignature: Ubuntu 3.13.0-3.18-generic 3.13.0-rc8
Tags: trusty ubuntu single-occurrence reproducible compiz-0.9
Uname: Linux 3.13.0-3-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
dmi.bios.date: 11/02/2011
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.10
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: HMA71_BZ
dmi.board.vendor: Acer
dmi.board.version: Base Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.10:bd11/02/2011:svnAcer:pnAspire7250:pvrV1.10:rvnAcer:rnHMA71_BZ:rvrBaseBoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire 7250
dmi.product.version: V1.10
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.50-1
version.libgl1-mesa-dri: libgl1-mesa-dri 10.0.1-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.0.1-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.8.2-1ubuntu1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.907-0ubuntu1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.10-1ubuntu1
xserver.bootTime: Fri Jan 17 10:46:56 2014
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.version: 2:1.14.5-1ubuntu2
xserver.video_driver: radeon

See original description

Tags:

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2013-05-15:

BootDmesg.txt Edit (56.2 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (1.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (5.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (6.0 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (2.3 MiB, text/plain; charset="utf-8")
GconfCompiz.txt Edit (43.3 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.2 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (7.9 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (7.5 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.7 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (28.1 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (486 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (1.8 KiB, text/plain; charset="utf-8")
ProcEnviron.txt Edit (106 bytes, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (1.5 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (145.4 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (318.6 KiB, text/plain; charset="utf-8")
UnitySupportTest.txt Edit (569 bytes, text/plain; charset="utf-8")
XorgLog.txt Edit (44.4 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (46.8 KiB, text/plain; charset="utf-8")
Xrandr.txt Edit (3.8 KiB, text/plain; charset="utf-8")
xdpyinfo.txt Edit (59.3 KiB, text/plain; charset="utf-8")
xserver.devices.txt Edit (460 bytes, text/plain; charset="utf-8")
xserver.outputs.txt Edit (752 bytes, text/plain; charset="utf-8")

Timo Aaltonen (tjaalton) on 2013-06-06

affects:

xorg (Ubuntu) → xserver-xorg-video-ati (Ubuntu)

Revision history for this message

penalvch (penalvch) wrote on 2014-01-08:

Thomas Lynch, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-video-ati (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-09: Re: [Bug 1180157] Re: Xorg freeze

Hi Chris,

I'd be glad to help out. Thanks for looking at this. I'm traveling, and
will have to wait for a spare moment and good connectivity. Should be
within a couple of days if not sooner.

I have the same machine as when I reported that bug, and I can tell you
that today I am running Fedora 19 and the bug is here too. If right now
I close the laptop lid or suspend, when it comes back the screen will be
black. Nothing helps but cycling power.

I'll download an ubuntu image to usb and follow up.

Thomas

On 2014-01-09 07:49, Christopher M. Penalver wrote:
> Thomas Lynch, this bug was reported a while ago and there hasn't been
> any activity in it recently. We were wondering if this is still an
> issue? If so, could you please test for this with the latest development
> release of Ubuntu? ISO images are available from
> http://cdimage.ubuntu.com/daily-live/current/ .
>
> If it remains an issue, could you please run the following command in
> the development release from a Terminal
> (Applications->Accessories->Terminal), as it will automatically gather
> and attach updated debug information to this report:
>
> apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER
>
> Please note, given that the information from the prior release is
> already available, doing this on a release prior to the development one
> would not be helpful.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Importance: Undecided => Low
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
> Status: New => Incomplete
>

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-16:

Haven't forgotten this ... give me a few more days. It is really cool
someone is looking at it.

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: BootDmesg.txt

BootDmesg.txt Edit (60.5 KiB, text/plain)

apport information

tags:	added: apport-collected reproducible single-occurrence trusty
description:	updated

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: BootLog.txt

BootLog.txt Edit (4.2 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: CurrentDmesg.txt

CurrentDmesg.txt Edit (413 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: Dependencies.txt

Dependencies.txt Edit (4.2 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: DpkgLog.txt

DpkgLog.txt Edit (1.1 MiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: GconfCompiz.txt

#10

GconfCompiz.txt Edit (45.5 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: LightdmDisplayLog.txt

#11

LightdmDisplayLog.txt Edit (2.2 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: LightdmLog.txt

#12

LightdmLog.txt Edit (2.6 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: Lspci.txt

#13

Lspci.txt Edit (15.6 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: Lsusb.txt

#14

Lsusb.txt Edit (553 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: ProcCpuinfo.txt

#15

ProcCpuinfo.txt Edit (1.8 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: ProcEnviron.txt

#16

ProcEnviron.txt Edit (103 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: ProcInterrupts.txt

#17

ProcInterrupts.txt Edit (1.4 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: ProcModules.txt

#18

ProcModules.txt Edit (3.8 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: UdevDb.txt

#19

UdevDb.txt Edit (148.6 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: UdevLog.txt

#20

UdevLog.txt Edit (323.7 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: UnitySupportTest.txt

#21

UnitySupportTest.txt Edit (570 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: XorgLog.txt

#22

XorgLog.txt Edit (46.3 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: XorgLogOld.txt

#23

XorgLogOld.txt Edit (75.5 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: Xrandr.txt

#24

Xrandr.txt Edit (3.8 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: xdpyinfo.txt

#25

xdpyinfo.txt Edit (59.3 KiB, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: xserver.devices.txt

#26

xserver.devices.txt Edit (460 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: xserver.outputs.txt

#27

xserver.outputs.txt Edit (752 bytes, text/plain)

apport information

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-17: Re: [Bug 1180157] Re: Xorg freeze

#28

downloaded 'trusty' ;-)

yes, once the lid is closed then opened the screen is blank, and
actually it appears the system is hung, but it is hard to know for sure.

Also it boots without a mouse between 1/2 and 2/3 of the time, so it
requires multiple boot attempts to get the mouse to appear.

The run from usb stick does not keep information between bootups.
Hence, the WIFI settings must be re-entered on every boot, and then
apport must be installed again. It stands to reason that the apport
report will not have any useful data, because a reboot is required after
it crashes when the lid is closed, so as to get a terminal to run apport
from.

The three of those demons all play together! I've been at this for a
good couple of hours just to get the lid shut, opened, and to send a
report. I might humbly suggest, that for the 'run from usb' not to
store any data is a bit over the top in terms of making debugging
difficult, you all might should change that.

I'm not able to do an install to disk because the Fedora disk
partitioner has made a pretty mess on the prior install. They have gone
'minalmist' and virtual, but it gave all sorts of errors and left holes
on the disk. (Yes I filed a bug on that, and yes of course there was no
data in the apport report because the disk had to be repartitioned
between runs ...) I'm afraid to touch that house of cards, gosh if I
break the system while traveling I will be in quite a fix!

Good luck with the debugging!

Thomas

BTW Fedora 19 has both of these problems on Acer 7250 also.

downloaded 'trusty' ;-)

yes, once the lid is closed then opened the screen is blank, and
actually it appears the system is hung, but it is hard to know for sure.

Also it boots without a mouse between 1/2 and 2/3 of the time, so it
requires multiple boot attempts to get the mouse to appear.

The run from usb stick does not keep information between bootups. 
Hence, the WIFI settings must be re-entered on every boot, and then
apport must be installed again.  It stands to reason that the apport
report will not have any useful data, because a reboot is required after
it crashes when the lid is closed, so as to get a terminal to run apport
from.

The three of those demons all play together!  I've been at this for a
good couple of hours just to get the lid shut, opened, and to send a
report.   I might humbly suggest, that for the 'run from usb' not to
store any data is a bit over the top in terms of making debugging
difficult, you all might should change that.

I'm not able to do an install to disk because the Fedora disk
partitioner has made a pretty mess on the prior install.  They have gone
'minalmist' and virtual, but it gave all sorts of errors and left holes
on the disk.  (Yes I filed a bug on that, and yes of course there was no
data in the apport report because the disk had to be repartitioned
between runs ...)   I'm afraid to touch that house of cards, gosh if I
break the system while traveling I will be in quite a fix!

Good luck with the debugging!

Thomas

BTW Fedora 19 has both of these problems on Acer 7250 also.

On 2014-01-09 07:49, Christopher M. Penalver wrote:
> Thomas Lynch, this bug was reported a while ago and there hasn't been
> any activity in it recently. We were wondering if this is still an
> issue? If so, could you please test for this with the latest development
> release of Ubuntu? ISO images are available from
> http://cdimage.ubuntu.com/daily-live/current/ .
>
> If it remains an issue, could you please run the following command in
> the development release from a Terminal
> (Applications->Accessories->Terminal), as it will automatically gather
> and attach updated debug information to this report:
>
> apport-collect -p xserver-xorg-video-ati REPLACE-WITH-BUG-NUMBER
>
> Please note, given that the information from the prior release is
> already available, doing this on a release prior to the development one
> would not be helpful.
>
> Thank you for your understanding.
>
> Helpful bug reporting tips:
> https://wiki.ubuntu.com/ReportingBugs
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
>    Importance: Undecided => Low
>
> ** Changed in: xserver-xorg-video-ati (Ubuntu)
>        Status: New => Incomplete
>

Revision history for this message

penalvch (penalvch) wrote on 2014-01-17:

#29

Thomas Lynch, thank you for providing the requested information. Did this problem not occur in Precise?

tags:	added: latest-bios-1.10
tags:	added: quantal raring

Revision history for this message

Thomas Lynch (thomas-lynch) wrote on 2014-01-20:

#30

The directory link you sent was for Trusty, so I downloaded and tried
that. Hence, I've tried and found the bug present on Ubuntu 12.10,
13.04, Trusty, and also Fedora 18, and Fedora 19 - i.e. everything every
put on this machine.

On 2014-01-17 21:10, Christopher M. Penalver wrote:
> Thomas Lynch, thank you for providing the requested information. Did
> this problem not occur in Precise?
>
> ** Tags added: latest-bios-1.10
>
> ** Tags added: quantal raring
>

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-03-22:

#31

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-ati (Ubuntu):
status:	Incomplete → Expired

penalvch (penalvch) on 2014-03-30

tags:

added: regression-potential

Revision history for this message

penalvch (penalvch) wrote on 2014-03-30:

#32

Thomas Lynch, Precise 12.04.1 images are available at http://old-releases.ubuntu.com/releases/12.04.1/ .

Changed in xserver-xorg-video-ati (Ubuntu):
status:	Expired → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-05-30:

#33

[Expired for xserver-xorg-video-ati (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-video-ati (Ubuntu):
status:	Incomplete → Expired

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