[amdgpu] Horizontal graphics corruption on AMD Ryzen 2500u (Raven Ridge)

[arek199602]

I have graphics artefacts: screan tearing, pieces of the previous window appear in the newly opened window.
---
ProblemType: Bug
ApportVersion: 2.20.11-0ubuntu8
Architecture: amd64
CurrentDesktop: ubuntu:GNOME
DisplayManager: gdm3
DistroRelease: Ubuntu 19.10
InstallationDate: Installed on 2019-09-08 (42 days ago)
InstallationMedia: Ubuntu 19.04 "Disco Dingo" - Release amd64 (20190416)
Package: gnome-shell 3.34.1-1ubuntu1
PackageArchitecture: amd64
ProcVersionSignature: Ubuntu 5.3.0-18.19-generic 5.3.1
RelatedPackageVersions: mutter-common 3.34.1-1ubuntu1
Tags: eoan
Uname: Linux 5.3.0-18-generic x86_64
UpgradeStatus: Upgraded to eoan on 2019-10-17 (3 days ago)
UserGroups: adm cdrom dip docker input lpadmin plugdev sambashare sudo
_MarkForUpload: True

[Cedric (blaik59)]

Hi,

I have similar problems on my Huawei matebook ryzen edition (2500u)
The problem appear randomly (firefox scroll or changing window)

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Daniel van Vugt (vanvugt)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1848741

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

[arek199602 (arek199602)]

apport information

[arek199602 (arek199602)]

apport information

[arek199602 (arek199602)]

apport information

[arek199602 (arek199602)]

apport information

[arek199602 (arek199602)]

apport information

[Daniel van Vugt (vanvugt)]

Thanks but that didn't attach as much info as I had hoped.

Please run:

  lspci -k > lspcik.txt
  dmesg > dmesg.txt

and then attach the files 'lspcik.txt' and 'dmesg.txt'.

[Arek Plich (arek-plich)]

what equipment do you have  on my Huawei matebook d 14 from ryzen I noticed problems waking up from sleep

⁣Pozdrawiam
Arkadiusz Plich​

[arek199602 (arek199602)]

I have huwaei matebook d 14

[Arek Plich (arek-plich)]

I have the same computer model (huawei matebook d 14 "ryzen 2500 and vega graphics) and also under kubuntu 19.10 I have a problem with artifacts on the screen (both in firefox and e.g. application for watching popcorn time movies).

[Max Mitchell (maxwellkotw)]

I have a Lenovo E585 w/ a Ryzen 5 2500U. I'm having the same issues, horizontal screen tears, parts of a window showing up where they shouldn't. It's mostly on Firefox, but happens when I view PDFs as well. I'm getting different problems on Steam, there it's small colored squares that flash on and off. I'm also having a problem where every time I wake from sleep I get a black screen, not sure if related but maybe it is? I'm happy to upload lspci and dmesg info if that would help!

[Kai-Heng Feng (kaihengfeng)]

I guess this patch fixes the issue:
commit b05f65d7720b172b6fde3abfa49ed66837071d45
Author: Alex Deucher <email address hidden>
Date: Thu Aug 15 08:27:09 2019 -0500

    drm/amdgpu/gfx9: update pg_flags after determining if gfx off is possible

    We need to set certain power gating flags after we determine
    if the firmware version is sufficient to support gfxoff.
    Previously we set the pg flags in early init, but we later
    we might have disabled gfxoff if the firmware versions didn't
    support it. Move adding the additional pg flags after we
    determine whether or not to support gfxoff.

    Fixes: 005440066f92 ("drm/amdgpu: enable gfxoff again on raven series (v2)")
    Tested-by: Kai-Heng Feng <email address hidden>
    Tested-by: Tom St Denis <email address hidden>
    Signed-off-by: Alex Deucher <email address hidden>
    Cc: Kai-Heng Feng <email address hidden>

Please test latest mainline kernel:
https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.4-rc5/

[Arek Plich (arek-plich)]

Durning instalation this kernel i had this:

arek@matebook:~/Pobrane$ sudo dpkg -i linux-image-unsigned-5.4.0-050400rc5-generic_5.4.0-050400rc5.201910271430_amd64.deb > log
/etc/kernel/postinst.d/initramfs-tools:
update-initramfs: Generating /boot/initrd.img-5.4.0-050400rc5-generic
W: Possible missing firmware /lib/firmware/amdgpu/navi12_gpu_info.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_gpu_info.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_gpu_info.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_gpu_info.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_asd.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_sos.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_asd.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_sos.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_asd.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_sos.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/vega20_ta.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_asd.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_rlc.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_mec2.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_mec.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_me.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_pfp.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/renoir_ce.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_rlc.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_mec2.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/arcturus_mec.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/raven_kicker_rlc.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_rlc.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_mec2.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_mec.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_me.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_pfp.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi12_ce.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_rlc.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_mec2.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_mec.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_me.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_pfp.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_ce.bin for module amdgpu
W: Possible missing firmware /lib/firmware/amdgpu/navi14_mec...

[elios (civo)]

I am having this issue with a DELL XPS 13 (Intel HD 620).

[Arek Plich (arek-plich)]

This could be fix:
https://www.phoronix.com/scan.php?page=news_item&px=Ubuntu-19.10-Radeon-RX-5700

[Gary (wrtiap)]

I fixed it by adding a few lines in my /etc/default/grub file! (not sure which exactly which one of the 3 fixed it)
In the line (GRUB_CMDLINE_LINUX_DEFAULT=) I added to the quotes: iommu=soft processor.max_cstate=5 idle=nomwait
If anyone can explain what they each do/which ones are necessary that would be great as well (if it also fixes it for other people)!

I found these commands from:
https://forum.manjaro.org/t/amd-ryzen-problems-and-fixes/55533
https://www.reddit.com/r/Amd/comments/apw8im/ryzen_freezes_in_linux_even_if_linux_is_in_vm/
https://askubuntu.com/questions/1181819/ubuntu-keeps-crashing-on-huawei-matebook-d-ryzen-5-2500u

[Luigi Pezzotta (sunshadow86)]

I'm on Manjaro, Huawei Matebook D (Ryzen version), but I had the same problem and I solved it by changing my /etc/default/grub file in the following way:

I changed this line:
GRUB_CMDLINE_LINUX=""
to this:
GRUB_CMDLINE_LINUX="amd_iommu=on iommu=pt"

then I did:
sudo update-grub && sudo reboot

Everything seems to be working fine now.

Solution found here: https://forum.manjaro.org/t/screen-tearing-amd/63505
(which contains a link to this previous thread: https://forum.manjaro.org/t/fix-gigabyte-970-990-amd-motherboards-and-iommu/44642 )

[Leonardo da Silva (leonardodasilva1915-2)]

This bug happens on ryzen 3400g with onboard graphics
the comment #23 solved my problem

[Tad Marko (txtad)]

Confirming that comment #23 also solved my problem on a B450 I Aorus Pro Wifi ITX motherboard with Ryzen 5 3400G.

[Mohammed (collmomo)]

I confirm, comment #23 fixed also for me the stuttering, graphical problem/artefacts and overall slowness.
Using HP Envy x360 Ryzen 2500U with kernel 5.4.16.

[Martino Trapanotto (udinanon)]

I have the Huawei Matebook D AMD and i also have ths bug, mostly when I use Firefox.
I am also experiencing a bug when the laptop wakes up from sleep, where the screen is black and seems unresponsive, the only way to use it is to reboot the machine

[Fazylzhan (zfazylz)]

It seems like a problem of AMD, as same issue was in Windows. Sometimes rebooting is not helping. Lenovo 530s AMD Ryzen 5 2500U.
Same problem in Ubuntu 20.04

[Fazylzhan (zfazylz)]

Comment #23 not working. (Ubuntu 20.04, AMD Ryzen 5 2500U)

[Eithan Hernandez (eithan1)]

I fixed it with :
GRUB_CMDLINE_LINUX_DEFAULT="quiet splash iommu=pt"

solution from: panariga

https://askubuntu.com/questions/1239149/graphics-glitches-and-artifacts-with-ryzen-5-3400g-apu

[Kai-Heng Feng (kaihengfeng)]

Which kernel was in use under 20.04?