[amdgpu] Xorg freeze

[Simon Preston]

I can't provide much in the way of detail as the freezes are seemingly random. They happen with different software being used.

Release: Ubuntu 18.04.2 LTS

ProblemType: Bug
DistroRelease: Ubuntu 18.04
Package: xorg 1:7.7+19ubuntu7.1
ProcVersionSignature: Ubuntu 4.18.0-25.26~18.04.1-generic 4.18.20
Uname: Linux 4.18.0-25-generic x86_64
ApportVersion: 2.20.9-0ubuntu7.6
Architecture: amd64
BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
CompositorRunning: None
CurrentDesktop: ubuntu:GNOME
Date: Sun Jun 30 17:40:47 2019
DistUpgraded: Fresh install
DistroCodename: bionic
DistroVariant: ubuntu
ExtraDebuggingInterest: I just need to know a workaround
GpuHangFrequency: Several times a day
GpuHangReproducibility: Seems to happen randomly
GpuHangStarted: Immediately after installing this version of Ubuntu
GraphicsCard:
 Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX 470/480/570/570X/580/580X] [1002:67df] (rev e7) (prog-if 00 [VGA controller])
   Subsystem: Sapphire Technology Limited Nitro+ Radeon RX 580 4GB [1da2:e366]
InstallationDate: Installed on 2019-06-30 (0 days ago)
InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210)
MachineType: System manufacturer System Product Name
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-25-generic root=UUID=71fe103c-b7c8-4fbd-970d-39d7569306ab ro quiet splash vt.handoff=1
SourcePackage: xorg
Symptom: display
Title: Xorg freeze
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/19/2018
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 4011
dmi.board.asset.tag: Default string
dmi.board.name: PRIME X370-PRO
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: Rev X.0x
dmi.chassis.asset.tag: Default string
dmi.chassis.type: 3
dmi.chassis.vendor: Default string
dmi.chassis.version: Default string
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr4011:bd04/19/2018:svnSystemmanufacturer:pnSystemProductName:pvrSystemVersion:rvnASUSTeKCOMPUTERINC.:rnPRIMEX370-PRO:rvrRevX.0x:cvnDefaultstring:ct3:cvrDefaultstring:
dmi.product.family: To be filled by O.E.M.
dmi.product.name: System Product Name
dmi.product.sku: SKU
dmi.product.version: System Version
dmi.sys.vendor: System manufacturer
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.95-1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 18.2.8-0ubuntu0~18.04.2
version.libgl1-mesa-glx: libgl1-mesa-glx 18.2.8-0ubuntu0~18.04.2
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A

[Daniel van Vugt (vanvugt)]

When the problem happens does the mouse pointer freeze too?

Only if the mouse pointer freezes is it the Xorg process that's frozen.

[Simon Preston (sipreston)]

Hi.

Everything freezes. The clock on my screen shows the seconds. which has
also frozen. Pressing ctrl-alt-f2 etc, to get to a login prompt doesn't
work. Only a hard reset can clear it.
I have installed the amdgpu pro drivers, supplied by AMD, and will see if
that helps resolve the issue.

On Mon, Jul 1, 2019 at 4:15 AM Daniel van Vugt <
<email address hidden>> wrote:

> When the problem happens does the mouse pointer freeze too?
>
> Only if the mouse pointer freezes is it the Xorg process that's frozen.
>
> ** Tags added: amdgpu
>
> ** Summary changed:
>
> - Xorg freeze
> + [amdgpu[ Xorg freeze
>
> ** Summary changed:
>
> - [amdgpu[ Xorg freeze
> + [amdgpu] Xorg freeze
>
> ** Package changed: xorg (Ubuntu) => xserver-xorg-video-amdgpu (Ubuntu)
>
> ** Also affects: xorg-server (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: xorg-server (Ubuntu)
> Status: New => Incomplete
>
> ** Changed in: xserver-xorg-video-amdgpu (Ubuntu)
> Status: New => Incomplete
>
> ** Also affects: mutter (Ubuntu)
> Importance: Undecided
> Status: New
>
> ** Changed in: mutter (Ubuntu)
> Status: New => Incomplete
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/1834784
>
> Title:
> [amdgpu] Xorg freeze
>
> Status in mutter package in Ubuntu:
> Incomplete
> Status in xorg-server package in Ubuntu:
> Incomplete
> Status in xserver-xorg-video-amdgpu package in Ubuntu:
> Incomplete
>
> Bug description:
> I can't provide much in the way of detail as the freezes are seemingly
> random. They happen with different software being used.
>
> Release: Ubuntu 18.04.2 LTS
>
> ProblemType: Bug
> DistroRelease: Ubuntu 18.04
> Package: xorg 1:7.7+19ubuntu7.1
> ProcVersionSignature: Ubuntu 4.18.0-25.26~18.04.1-generic 4.18.20
> Uname: Linux 4.18.0-25-generic x86_64
> ApportVersion: 2.20.9-0ubuntu7.6
> Architecture: amd64
> BootLog: Error: [Errno 13] Permission denied: '/var/log/boot.log'
> CompositorRunning: None
> CurrentDesktop: ubuntu:GNOME
> Date: Sun Jun 30 17:40:47 2019
> DistUpgraded: Fresh install
> DistroCodename: bionic
> DistroVariant: ubuntu
> ExtraDebuggingInterest: I just need to know a workaround
> GpuHangFrequency: Several times a day
> GpuHangReproducibility: Seems to happen randomly
> GpuHangStarted: Immediately after installing this version of Ubuntu
> GraphicsCard:
> Advanced Micro Devices, Inc. [AMD/ATI] Ellesmere [Radeon RX
> 470/480/570/570X/580/580X] [1002:67df] (rev e7) (prog-if 00 [VGA
> controller])
> Subsystem: Sapphire Technology Limited Nitro+ Radeon RX 580 4GB
> [1da2:e366]
> InstallationDate: Installed on 2019-06-30 (0 days ago)
> InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64
> (20190210)
> MachineType: System manufacturer System Product Name
> ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-25-generic
> root=UUID=71fe103c-b7c8-4fbd-970d-39d7569306ab ro quiet splash vt.handoff=1
> SourcePackage: xorg
> Symptom: display
> Title: Xorg freeze
> UpgradeStatus: No upgrade log present (probably fresh install)
> dmi....

[Daniel van Vugt (vanvugt)]

Thanks. I will take that as a 'yes'.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-amdgpu (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]

[Paul White (paulw2u)]

Thank you for taking the time to report this bug and helping to make Ubuntu better. We are sorry that we do not always have the capacity to review all reported bugs in a timely manner.

Ubuntu 18.04 (bionic) reached end-of-standard-support on May 31, 2023.

I'm setting the status of this bug to 'Incomplete' as it's not seen any activity for some time. If this is still an issue when using a currently maintained release of Ubuntu then please let us know which one(s) otherwise this bug report can be left to expire in approximately 60 days time.

[Launchpad Janitor (janitor)]

[Expired for xserver-xorg-video-amdgpu (Ubuntu) because there has been no activity for 60 days.]

[Launchpad Janitor (janitor)]

[Expired for xorg-server (Ubuntu) because there has been no activity for 60 days.]