Synaptics touchpad does not recognize three-fingers click

[Serhiy]

Just installed the system and using it on the Asus EEE PC 901. Three-fingers clicks are not recognized, while it was working perfectly in Natty.

ProblemType: Bug
DistroRelease: Ubuntu 11.10
Package: xserver-xorg-input-synaptics 1.4.1-1ubuntu1
ProcVersionSignature: Ubuntu 3.0.0-7.8-generic 3.0.0
Uname: Linux 3.0.0-7-generic i686
Architecture: i386
Date: Thu Jul 28 15:15:03 2011
DistUpgraded: Log time: 2011-07-28 14:23:37.158684
DistroCodename: oneiric
DistroVariant: ubuntu
GraphicsCard:
 Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
   Subsystem: ASUSTeK Computer Inc. Device [1043:830f]
   Subsystem: ASUSTeK Computer Inc. Device [1043:830f]
MachineType: ASUSTeK Computer INC. 901
ProcEnviron:
 LANG=uk_UA.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-7-generic root=UUID=30adc12b-8b17-4b90-a54b-a4f42fd9eadb ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: Upgraded to oneiric on 2011-07-28 (0 days ago)
dmi.bios.date: 10/03/2008
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 1603
dmi.board.asset.tag: To Be Filled By O.E.M.
dmi.board.name: 901
dmi.board.vendor: ASUSTeK Computer INC.
dmi.board.version: x.xx
dmi.chassis.asset.tag: 0x00000000
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTek Computer INC.
dmi.chassis.version: x.x
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1603:bd10/03/2008:svnASUSTeKComputerINC.:pn901:pvrx.x:rvnASUSTeKComputerINC.:rn901:rvrx.xx:cvnASUSTekComputerINC.:ct10:cvrx.x:
dmi.product.name: 901
dmi.product.version: x.x
dmi.sys.vendor: ASUSTeK Computer INC.
version.compiz: compiz 1:0.9.5.0-0ubuntu1
version.libdrm2: libdrm2 2.4.26-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 7.11~1-0ubuntu4
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.11~1-0ubuntu4
version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu6
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.2-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.0-3ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1

[Ahmed Shams (ashams)]

Hello Загорія,
Thank you for taking time to report this bug and help making Ubuntu better.

In order to forward this bug upstream, it needs some more information be attached to this report, to do so, please open your terminal and run the following commands:

xmodmap -pp >~/xmodmap.log
xinput --list-props "SynPS/2 Synaptics TouchPad" >~/xinput-list-props.log
xev > ~/xev.log
then attach the three files, "xmodmap.log", "xinput-list-props.log" and "xev.log", from your home directory to your reply on this email.

* The 'xev > ~/xev.log' command will open you a window with a smaller square inside, please keep your cursor inside that square and test all problematic features(ie. drag-n-drop, right and left clicks, etc), then close the window to save the log.

Thanks.

[khtaam (henrik-claesson)]

Hi!

I have a Asus Eee PC 901 as well and have noticed this bug. I actually had it on natty as well when trying a 3.0 linux kernel, going back to 2.6.39 made the touchpad work as expected again.

I have attached the requested log files log files for both running 3.0 and 2.6.39.
Only one small difference, its not actually a real synaptics touchpad, its elantech, xinput command was:
xinput --list-props "ETPS/2 Elantech Touchpad"

[khtaam (henrik-claesson)]

sorry, I thought I could attach multiple files.

[Serhiy (xintx-ua)]

And here is mine.
One xev for one three-fingers touch and one for multiple attempts.

[Serhiy (xintx-ua)]

khtaam, do you have very short drag-n-drop timeout also?

[khtaam (henrik-claesson)]

yes, text selection with the touchpad is almost impossible with the
3.0 kernel, works perfectly in 2.6.39. using the exact same settings
for xorg and in synclient.

2011/8/15 Загорія Сергій <email address hidden>:
> khtaam, do you have very short drag-n-drop timeout also?
>
> --
> You received this bug notification because you are subscribed to the bug
> report.
> https://bugs.launchpad.net/bugs/817496
>
> Title:
>  Synaptics touchpad does not recognize three-fingers click
>
> Status in “xserver-xorg-input-synaptics” package in Ubuntu:
>  Incomplete
>
> Bug description:
>  Just installed the system and using it on the Asus EEE PC 901. Three-
>  fingers clicks are not recognized, while it was working perfectly in
>  Natty.
>
>  ProblemType: Bug
>  DistroRelease: Ubuntu 11.10
>  Package: xserver-xorg-input-synaptics 1.4.1-1ubuntu1
>  ProcVersionSignature: Ubuntu 3.0.0-7.8-generic 3.0.0
>  Uname: Linux 3.0.0-7-generic i686
>  Architecture: i386
>  Date: Thu Jul 28 15:15:03 2011
>  DistUpgraded: Log time: 2011-07-28 14:23:37.158684
>  DistroCodename: oneiric
>  DistroVariant: ubuntu
>  GraphicsCard:
>   Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03) (prog-if 00 [VGA controller])
>     Subsystem: ASUSTeK Computer Inc. Device [1043:830f]
>     Subsystem: ASUSTeK Computer Inc. Device [1043:830f]
>  MachineType: ASUSTeK Computer INC. 901
>  ProcEnviron:
>   LANG=uk_UA.UTF-8
>   SHELL=/bin/bash
>  ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.0.0-7-generic root=UUID=30adc12b-8b17-4b90-a54b-a4f42fd9eadb ro quiet splash vt.handoff=7
>  SourcePackage: xserver-xorg-input-synaptics
>  UpgradeStatus: Upgraded to oneiric on 2011-07-28 (0 days ago)
>  dmi.bios.date: 10/03/2008
>  dmi.bios.vendor: American Megatrends Inc.
>  dmi.bios.version: 1603
>  dmi.board.asset.tag: To Be Filled By O.E.M.
>  dmi.board.name: 901
>  dmi.board.vendor: ASUSTeK Computer INC.
>  dmi.board.version: x.xx
>  dmi.chassis.asset.tag: 0x00000000
>  dmi.chassis.type: 10
>  dmi.chassis.vendor: ASUSTek Computer INC.
>  dmi.chassis.version: x.x
>  dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr1603:bd10/03/2008:svnASUSTeKComputerINC.:pn901:pvrx.x:rvnASUSTeKComputerINC.:rn901:rvrx.xx:cvnASUSTekComputerINC.:ct10:cvrx.x:
>  dmi.product.name: 901
>  dmi.product.version: x.x
>  dmi.sys.vendor: ASUSTeK Computer INC.
>  version.compiz: compiz 1:0.9.5.0-0ubuntu1
>  version.libdrm2: libdrm2 2.4.26-1ubuntu1
>  version.libgl1-mesa-dri: libgl1-mesa-dri 7.11~1-0ubuntu4
>  version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
>  version.libgl1-mesa-glx: libgl1-mesa-glx 7.11~1-0ubuntu4
>  version.xserver-xorg: xserver-xorg 1:7.6+7ubuntu6
>  version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.6.0-1ubuntu13
>  version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.2-1ubuntu2
>  version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.15.0-3ubuntu2
>  version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110411+8378443-1
>
> To manage notifications about this bug go to:
> https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/817496/+subscriptions
>

[khtaam (henrik-claesson)]

Can this have something to do with utouch/grail?

I found the line:
(II) ETPS/2 Elantech Touchpad: failed to open grail, no gesture support
when running 2.6.39 liquorix kernel.
The line is not there when running stock 3.0 kernel, so maybe grail is taking over the touchpad and it does not have the full support?

[Serhiy (xintx-ua)]

Ahmed, is it still incomplete?

[khtaam (henrik-claesson)]

I found a workaround. I installed the debian package for synaptics which does not have some of the patches added.
Now I can tap and drag to select text, three finger for middle mouse button.

This is probably not the right way to do it, but it seems that this touchpad is not compatible with the patches added in ubuntu right now. Maybe there is an option to disable the multitouch functions, but I could not find it.

[khtaam (henrik-claesson)]

I talked to cnd in #ubuntu-touch, and apparently this is by design because unity will use three-finger click for something.

[Serhiy (xintx-ua)]

Marking it as confirmed again as we've attached the logs.

[Serhiy (xintx-ua)]

Looks like #754000 is related and there was a patch for Natty.

[Ahmed Shams (ashams)]

khtaam's logs
Logs from khtaam's machine

[Ahmed Shams (ashams)]

Загорія's logs
Logs from Загорія's machine

[Ahmed Shams (ashams)]

Hello all,
Thank you for uploading the requested files. It seems to be a kernel's bug more than a synaptics, thus it's move to linux, and kernel's team will handle it.

Thanks

[Eduardo Durany Fernández (edurany)]

xserver-xorg-input-synaptics_1.4.1-1_i386.deb from debian testing solves all problems.

[Ahmed Shams (ashams)]

Hello Eduardo,
Thanks for testing and it now should be confirmed and forwarded.

Thanks

[Ahmed Shams (ashams)]

Hello Everybody,
Thanks for testing and help debugging, before marking it as a duplicate, can we make sure it is, just to avoid wasting time. To do so,
Please do the following twice, one time with Unity Loaded and another whith no Unity, (More info at foot note[1]):
Please open your terminal(Ctrl+Alt+T), then enter:
xinput test "ETPS/2 Elantech Touchpad" > ~/Desktop/xinput-test.txt
While running that command please consider testing all problematic features.
After that, please attach the file 'xinput-test.txt' from your Desktop to this report/email.

[1]
 * To use Unity(If you don't):
Logout then click on your name at login screen, from then down bar choose 'Ubuntu', then login.
 * To use Gnome:
Please, from login screen choose 'Ubuntu Classic', then continue with entering your password.

Sorry for marking it 'Incomplete' again, I hope it's the last time :D
Thanks, I wish I can help.

[Matti Laakso (matti-laakso)]

This seems more a duplicate of #873482 than #754000. The cause for this bug is detailed there.