Ubuntu
xserver-xorg-input-synaptics package

Synaptics touchpad/touchstick not detected on Dell Latitude E6410

Bug #747484 reported by Rick Pasetto on 2011-04-01

This bug affects 4 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-synaptics (Ubuntu)	Expired	Low	Unassigned

Bug Description

Binary package hint: xserver-xorg-input-synaptics

The kernel is detecting the touchpad and touchstick on my Dell Latitude E6410 as a generic PS/2 mouse. One symptom is that in "Preferences->Mouse" there is no touchpad tab.

Details:
Description: Ubuntu 10.10
Release: 10.10

I've attached:
- /proc/bus/input/devices
- output of 'xinput --list'
- /var/log/Xorg.0.log

Please let me know if you need more info

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: linux-image-2.6.35-28-generic 2.6.35-28.49
Regression: No
Reproducible: Yes
ProcVersionSignature: Ubuntu 2.6.35-28.49-generic 2.6.35.11
Uname: Linux 2.6.35-28-generic x86_64
NonfreeKernelModules: nvidia
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: amd64
ArecordDevices:
**** List of CAPTURE Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: rpasetto 1766 F.... pulseaudio
CRDA: Error: [Errno 2] No such file or directory
Card0.Amixer.info:
Card hw:0 'Intel'/'HDA Intel at 0xe9660000 irq 48'
   Mixer name : 'IDT 92HD81B1C5'
   Components : 'HDA:111d76d5,1028040a,00100104'
   Controls : 14
   Simple ctrls : 9
Card1.Amixer.info:
Card hw:1 'NVidia'/'HDA NVidia at 0xe3080000 irq 17'
   Mixer name : 'Nvidia GPU 0b HDMI/DP'
   Components : 'HDA:10de000b,10de0101,00100200'
   Controls : 16
   Simple ctrls : 4
Date: Fri Apr 1 08:55:27 2011
HibernationDevice: RESUME=UUID=e4039bec-9f2b-45ba-8592-ab24622d7e94
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
MachineType: Dell Inc. Latitude E6410
ProcCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.35-28-generic root=UUID=b4c92d5c-3da9-4fc3-a7eb-46d2b16b2279 ro quiet splash
ProcEnviron:
PATH=(custom, user)
LANG=en_US.utf8
SHELL=/bin/bash
RelatedPackageVersions: linux-firmware 1.38.5
SourcePackage: linux
dmi.bios.date: 11/20/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0K42JR
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd11/20/2010:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0K42JR:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6410
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
---
Architecture: amd64
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
NonfreeKernelModules: nvidia
Package: xserver-xorg-input-synaptics 1.3.99+git20110116.0e27ce3a-0ubuntu12
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_US:en
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Tags: natty ubuntu
Uname: Linux 2.6.38-8-generic x86_64
UnreportableReason: Please work this issue through technical support channels first.
UpgradeStatus: Upgraded to natty on 2011-04-29 (4 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
---
.proc.driver.nvidia.gpus.0: Error: [Errno 21] Is a directory: '/proc/driver/nvidia/gpus/0'
.proc.driver.nvidia.registry: Binary: ""
.proc.driver.nvidia.version:
NVRM version: NVIDIA UNIX x86_64 Kernel Module 270.41.06 Mon Apr 18 14:53:56 PDT 2011
GCC version: gcc version 4.5.2 (Ubuntu/Linaro 4.5.2-8ubuntu4)
Architecture: amd64
CompizPlugins: No value set for `/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
DistUpgraded: Log time: 2011-04-29 12:32:09.442820
DistroCodename: natty
DistroRelease: Ubuntu 11.04
DistroVariant: ubuntu
DkmsStatus:
nvidia-current, 270.41.06, 2.6.38-8-generic, x86_64: installed
nvidia-current, 270.41.06, 2.6.35-28-generic, x86_64: installed
GraphicsCard:
nVidia Corporation GT218 [NVS 3100M] [10de:0a6c] (rev a2) (prog-if 00 [VGA controller])
   Subsystem: Dell Device [1028:040a]
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release amd64 (20101007)
JockeyStatus: xorg:nvidia_current - NVIDIA accelerated graphics driver (Proprietary, Enabled, Not in use)
MachineType: Dell Inc. Latitude E6410
NonfreeKernelModules: nvidia
Package: xserver-xorg-input-synaptics 1.3.99+git20110116.0e27ce3a-0ubuntu12
PackageArchitecture: amd64
ProcEnviron:
LANGUAGE=en_US:en
PATH=(custom, user)
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-2.6.38-8-generic root=UUID=b4c92d5c-3da9-4fc3-a7eb-46d2b16b2279 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 2.6.38-8.42-generic 2.6.38.2
Renderer: Unknown
Tags: natty ubuntu compiz-0.9
Uname: Linux 2.6.38-8-generic x86_64
UpgradeStatus: Upgraded to natty on 2011-04-29 (4 days ago)
UserGroups: adm admin cdrom dialout lpadmin plugdev sambashare
dmi.bios.date: 11/20/2010
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A06
dmi.board.name: 0K42JR
dmi.board.vendor: Dell Inc.
dmi.board.version: A03
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvrA06:bd11/20/2010:svnDellInc.:pnLatitudeE6410:pvr0001:rvnDellInc.:rn0K42JR:rvrA03:cvnDellInc.:ct9:cvr:
dmi.product.name: Latitude E6410
dmi.product.version: 0001
dmi.sys.vendor: Dell Inc.
version.compiz: compiz 1:0.9.4+bzr20110415-0ubuntu2
version.ia32-libs: ia32-libs 20090808ubuntu13
version.libdrm2: libdrm2 2.4.23-1ubuntu6
version.libgl1-mesa-dri: libgl1-mesa-dri 7.10.2-0ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 7.10.2-0ubuntu2
version.nvidia-graphics-drivers: nvidia-graphics-drivers N/A
version.xserver-xorg: xserver-xorg 1:7.6+4ubuntu3
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.0-0ubuntu4
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.14.0-4ubuntu7.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20110107+b795ca6e-0ubuntu7

See original description

Tags:

Revision history for this message

Rick Pasetto (rickpasetto) wrote on 2011-04-01:

bug Edit (21.5 KiB, text/plain)
AcpiTables.txt Edit (222.7 KiB, text/plain; charset="utf-8")
AlsaDevices.txt Edit (934 bytes, text/plain; charset="utf-8")
AplayDevices.txt Edit (609 bytes, text/plain; charset="utf-8")
BootDmesg.txt Edit (54.8 KiB, text/plain; charset="utf-8")
Card0.Amixer.values.txt Edit (1.8 KiB, text/plain; charset="utf-8")
Card0.Codecs.codec.0.txt Edit (8.5 KiB, text/plain; charset="utf-8")
Card1.Amixer.values.txt Edit (502 bytes, text/plain; charset="utf-8")
Card1.Codecs.codec.0.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.1.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.2.txt Edit (1.2 KiB, text/plain; charset="utf-8")
Card1.Codecs.codec.3.txt Edit (1.2 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (6.6 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (1.9 KiB, text/plain; charset="utf-8")
IwConfig.txt Edit (527 bytes, text/plain; charset="utf-8")
Lspci.txt Edit (15.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (424 bytes, text/plain; charset="utf-8")
PciMultimedia.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.3 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.4 KiB, text/plain; charset="utf-8")
RfKill.txt Edit (175 bytes, text/plain; charset="utf-8")
UdevDb.txt Edit (115.3 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (252.2 KiB, text/plain; charset="utf-8")
WifiSyslog.txt Edit (1.9 KiB, text/plain; charset="utf-8")

Revision history for this message

Ed S (ed-spittles) wrote on 2011-04-09:

Could be a duplicate of 727259 - please try
   tpconfig -D -z0
and see if
  - you have the same firmware
  - if it fails to adjust the zthreshold

Revision history for this message

Rick Pasetto (rickpasetto) wrote on 2011-04-11:

Here is the result of doing 'sudo tpconfig -D -z0':

Probing mouse port [/dev/psaux].
Grabbing mouse port [/dev/psaux].
Trying Synaptics detection.
[query 00 => 0x60 0x3 0xc8]
Found Synaptics Touchpad.
[query 0x3 => 0x60 0x3 0xc8]
Firmware: 8.96 (multiple-byte mode).
Z threshold set as "0".
[query 0x1 => 0x60 0x3 0xc8]
[query 0x1 => 0x60 0x3 0xc8]
Z threshold: 6 of 7.

Looks like it is the same firmware. Feel free to dupe the bug if you feel it is appropriate.

Do you recommend the workaround suggested in bug 727259?

Revision history for this message

Ed S (ed-spittles) wrote on 2011-04-11:

As bug 727259 (affects a Dell M4500) was helped by the fix to bug 754344, I think that means it has an ALPS trackpad.

Whereas I think your result with tpconfig means you have a Synaptics trackpad. So I don't think these two are dupes.

The workaround I suggested to bug 727259 actually only disables the touchpad during typing: it doesn't help with setting touchpad options and so doesn't disable tap to click or tap and drag. Nonetheless, it helped me.

I've put the source and binary here http://dl.dropbox.com/u/3285944/touchpad-fixup-tool.tgz

My own bug 755518 could be related to this one - tpconfig is showing the same firmware. I followed the instructions in https://wiki.ubuntu.com/DebuggingTouchpadDetection which advise against marking as duplicates.

Revision history for this message

bugbot (bugbot) wrote on 2011-04-28:

Hey Rick,

Hi, have you had a chance to test if this bug is still present in natty?

If it does (and if you're the original reporter), please boot into natty
and run the command:

apport-collect <bug-number>

which will update the bug with fresh logs and tag the bug as affecting
natty. (It is best to run this right after reproducing the problem.)

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Incomplete

Revision history for this message

Ed S (ed-spittles) wrote on 2011-05-04:

Hi Rick
it would be annoying to have this bug auto-closed just because a new version of ubuntu came out. You can use http://unetbootin.sourceforge.net/ to make a bootable USB stick very easily, and then update this bug with collected data from 11.04 Natty.

please do!

Cheers
Ed

Revision history for this message

Rick Pasetto (rickpasetto) wrote on 2011-05-04: Dependencies.txt

Dependencies.txt Edit (2.7 KiB, text/plain)

apport information

tags:	added: apport-collected natty ubuntu
description:	updated

Revision history for this message

Rick Pasetto (rickpasetto) wrote on 2011-05-04:

Yes, I did *just* upgrade to 11.04. Still the same problem. About to run apport-collect on it now...

tags:	added: compiz-0.9
description:	updated

Revision history for this message

Rick Pasetto (rickpasetto) wrote on 2011-05-04: .proc.driver.nvidia.params.txt

.proc.driver.nvidia.params.txt Edit (455 bytes, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: BootDmesg.txt

#10

BootDmesg.txt Edit (53.0 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: CurrentDmesg.txt

#11

CurrentDmesg.txt Edit (10.7 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: Dependencies.txt

#12

Dependencies.txt Edit (2.7 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: GconfCompiz.txt

#13

GconfCompiz.txt Edit (36.5 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: GdmLog.txt

#14

GdmLog.txt Edit (12.4 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: GdmLog1.txt

#15

GdmLog1.txt Edit (13.1 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: GdmLog2.txt

#16

GdmLog2.txt Edit (16.9 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: GlConf.txt

#17

GlConf.txt Edit (1.4 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: Lspci.txt

#18

Lspci.txt Edit (15.2 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: Lsusb.txt

#19

Lsusb.txt Edit (424 bytes, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: ProcCpuinfo.txt

#20

ProcCpuinfo.txt Edit (3.3 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: ProcInterrupts.txt

#21

ProcInterrupts.txt Edit (2.0 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: ProcModules.txt

#22

ProcModules.txt Edit (3.4 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: UdevDb.txt

#23

UdevDb.txt Edit (116.7 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: UdevLog.txt

#24

UdevLog.txt Edit (270.7 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: UnitySupportTest.txt

#25

UnitySupportTest.txt Edit (585 bytes, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: XorgConf.txt

#26

XorgConf.txt Edit (2.2 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: XorgLog.txt

#27

XorgLog.txt Edit (20.3 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: XorgLogOld.txt

#28

XorgLogOld.txt Edit (21.6 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: Xrandr.txt

#29

Xrandr.txt Edit (9.7 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: nvidia-settings.txt

#30

nvidia-settings.txt Edit (39.8 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: peripherals.txt

#31

peripherals.txt Edit (1.8 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: xdpyinfo.txt

#32

xdpyinfo.txt Edit (22.1 KiB, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04: xinput.txt

#33

xinput.txt Edit (913 bytes, text/plain)

apport information

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Rick Pasetto (rickpasetto) wrote on 2011-05-04:

#34

Yikes, was it really supposed to add one comment per file ? Sorry about that...I hope that information helped. Let me know if there's anything else I can do to help.

Revision history for this message

komputes (komputes) wrote on 2011-08-16:

#35

Hi Rick,

Thank you for confirming that this issue is still present in Natty. I will mark this bug as confirmed and will add this to the list of non-recognized touchpad bugs (Bug #769129)

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Confirmed

Revision history for this message

trevjs (trevjs) wrote on 2012-03-25:

#36

I'm having pretty much identical problem with a Dell Inspiron N5110 using Ubuntu 11.10. For now if I could just disable the touchpad I'd be happy. Please let me know if there is any other information I can provide.

Revision history for this message

penalvch (penalvch) wrote on 2014-01-10:

#37

Rick Pasetto, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-input-synaptics REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-03-11:

#38

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

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Synaptics touchpad/touchstick not detected on Dell Latitude E6410

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