Dell Inspiron 15 3000 Touchpad (Synaptics TM3096-006) Stopped working with kernel 4.15.0-72-generic (Ubuntu 18.04.3 LTS))

Bug #1857703 reported by fksdlöfioenvdfsdji
6
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
New
Undecided
Unassigned

Bug Description

So touchpad suddenly stopped working on this laptop i tried booting with

GRUB_CMDLINE_LINUX_DEFAULT="i8042.reset quiet splash"

and installing

sudo apt install xserver-xorg-input-synaptics

i think i also tried installing some touchpad software but that didnt help as well.

tried booting the 4.15.0-70-generic kernel (only one available) - worked fawlessly..
---
ProblemType: Bug
ApportVersion: 2.20.9-0ubuntu7.9
Architecture: amd64
BootLog: Error: [Errno 13] Keine Berechtigung: '/var/log/boot.log'
CurrentDesktop: ubuntu:GNOME
DistUpgraded: Fresh install
DistroCodename: bionic
DistroRelease: Ubuntu 18.04
DistroVariant: ubuntu
InstallationDate: Installed on 2018-12-26 (368 days ago)
InstallationMedia: Ubuntu 18.04 LTS "Bionic Beaver" - Release amd64 (20180426)
MachineType: Dell Inc. Inspiron 15-3567
Package: xserver-xorg-input-synaptics 1.9.0-1ubuntu1
PackageArchitecture: amd64
ProcEnviron:
 TERM=xterm-256color
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=de_DE.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-72-generic root=/dev/mapper/username--vg-root ro quiet splash vt.handoff=1
ProcVersionSignature: Ubuntu 4.15.0-72.81-generic 4.15.18
Tags: bionic ubuntu
Uname: Linux 4.15.0-72-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip input lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/17/2018
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 2.6.0
dmi.board.name: 033HWX
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 9
dmi.chassis.vendor: Dell Inc.
dmi.modalias: dmi:bvnDellInc.:bvr2.6.0:bd07/17/2018:svnDellInc.:pnInspiron15-3567:pvr:rvnDellInc.:rn033HWX:rvrA00:cvnDellInc.:ct9:cvr:
dmi.product.family: Inspiron
dmi.product.name: Inspiron 15-3567
dmi.sys.vendor: Dell Inc.
version.compiz: compiz N/A
version.libdrm2: libdrm2 2.4.97-1ubuntu1~18.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 19.0.8-0ubuntu0~18.04.3
version.libgl1-mesa-glx: libgl1-mesa-glx 19.0.8-0ubuntu0~18.04.3
version.xserver-xorg-core: xserver-xorg-core 2:1.19.6-1ubuntu4.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:18.0.1-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20171229-1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.15-2

Revision history for this message
Chris Guiver (guiverc) wrote :

Thank you for taking the time to report this bug and helping to make Ubuntu better. Please execute the following command only once, as it will automatically gather debugging information, in a terminal:

apport-collect 1857703

When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected bionic ubuntu
description: updated
Revision history for this message
fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : Dependencies.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : DpkgLog.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : Lspci.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : Lsusb.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : ProcCpuinfo.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : ProcCpuinfoMinimal.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : ProcInterrupts.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : ProcModules.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : UdevDb.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : XorgLog.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : XorgLogOld.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote : xinput.txt

apport information

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fksdlöfioenvdfsdji (fksdlofioenvdfsdji) wrote :

it sarted working again as usueal with
4.15.0-76

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