Touchpad stops working after a few seconds

[Ben]

Hardware: Lenovo ideapad 320, AMD A12 processor
AMD A12-9720P RADEON R7, 12 COMPUTE CORES 4C+8G × 4

Software: Ubuntu Mate 17.10
Description: Ubuntu Artful Aardvark (development branch)
Release: 17.10

Expected Behavior: Touchpad working.

Actual Behavior: Touchpad works for about 30 or fewer seconds on boot, then doesn't work again until reboot. Dmesg shows nothing happening when it stops working.

Let me know if I need to do anything.

Thanks!

ProblemType: Bug
DistroRelease: Ubuntu 17.10
Package: xserver-xorg-input-synaptics 1.9.0-1ubuntu1
ProcVersionSignature: Ubuntu 4.11.0-10.15-generic 4.11.8
Uname: Linux 4.11.0-10-generic x86_64
ApportVersion: 2.20.6-0ubuntu4
Architecture: amd64
CurrentDesktop: MATE
Date: Sat Aug 5 14:52:39 2017
InstallationDate: Installed on 2017-08-05 (0 days ago)
InstallationMedia: Ubuntu-MATE 17.10 "Artful Aardvark" - Alpha amd64 (20170725.1)
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)

[Ben (ben-mueller1998)]

I uploaded a video to YouTube showing what happens:

https://youtu.be/mRl0bVW1nxM

[Launchpad Janitor (janitor)]

Status changed to 'Confirmed' because the bug affects multiple users.

[Akhil (akhilrrocks)]

I also faced the same issue. Unable to use the touchpad (Lenovo Ideapad 320).

[Walker Gusmão (walker-praiseweb)]

Similar issue on Ideapad 320 80YH, mine is working, but with strange behavior: the right click is triggering the left click function, and sometimes both clicks (left and right).

walker@walker-Lenovo-ideapad-320-15IKB:~$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ SYNA2B33:00 06CB:8251 id=10 [slave pointer (2)]

walker@walker-Lenovo-ideapad-320-15IKB:~$ lsb_release -a
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 16.04.3 LTS
Release: 16.04
Codename: xenial
walker@walker-Lenovo-ideapad-320-15IKB:~$ uname -r
4.10.0-37-generic

[Walker Gusmão (walker-praiseweb)]

/proc/bus/input/devices entry:

I: Bus=0018 Vendor=06cb Product=8251 Version=0100
N: Name="SYNA2B33:00 06CB:8251"
P: Phys=i2c-SYNA2B33:00
S: Sysfs=/devices/pci0000:00/0000:00:15.0/i2c_designware.0/i2c-4/i2c-SYNA2B33:00/0018:06CB:8251.0001/input/input12
U: Uniq=
H: Handlers=mouse0 event12
B: PROP=1
B: EV=b
B: KEY=e520 30000 0 0 0 0
B: ABS=673800001000003

[Seldon (enrico-pascucci)]

I have the same, identical bug with the IdeaPad 320-15ABR (same of Ben i think, according with him hardware specs).
Ubuntu 17.10 and Linux 4.13.0-16-generic

I think the package provided isn't the right one. As I just wrote the bug is identical, but i the package xserver-xorg-input-synaptic isn't installed on my system. So the issue should be find somewhere else.

I just tried installing the kernel 4.14 RC6, but the bug is still here.

Some ideas?

my /proc/bus/input/devices entry:

I: Bus=0018 Vendor=06cb Product=8251 Version=0100
N: Name="Synaptics TM3336-001"
P: Phys=i2c-SYNA2B36:00
S: Sysfs=/devices/platform/AMD0010:00/i2c-0/i2c-SYNA2B36:00/0018:06CB:8251.0001/input/input6
U: Uniq=
H: Handlers=mouse0 event6
B: PROP=1
B: EV=b
B: KEY=e520 30000 0 0 0 0
B: ABS=6f3800001000003

[neo (neodemiurg)]

I think what is not problem of synaptic package, because evdev driver is using.

[Anubhav Singh (anubhav.singh)]

I have similar issue on Ubuntu 17.10(Ubuntu on Xorg), 4.10.0-37-generic running on:

Manufacturer: Acer
Product Name: Spin SP513-51

The touch-pad freezes, though not immediately after reboot, but every 2-3 hours or so. There are no records in dmesg at the time of freeze. Logging out and back does not help, only rebooting works. The issue persists in Ubuntu(Wayland) as well. Changing kernel did not help.

Please let me know if you need any logs.

[David Gesrob (david81br)]

I have a similar problem in Lenovo Ideapad 320 80YF0005BR. The touchpad doesn't hold left click to select text and right click isn't working either, but the pointer moves normally.
I'm using Ubuntu 16.04.2 LTS (MATE) Linux 4.4.0-59 i686 X.Org 1.18.4.

[David Gesrob (david81br)]

I've fixed the issue installing the newest stable Kernel 4.14.8.

Binaries @:

http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.14.8/

Cheers!

[Abhay Bhattacharjee (original.abhay)]

the same thing happens with me.... wired mouse works in and but touchpad is incompatible i am on lenovo ideapad 330