XPS15 touchpad has no right or left click

Bug #1614781 reported by johnnynobody
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
Expired
Medium
Unassigned

Bug Description

After upgrading (fresh install) from 14.04.5 LTS to 16.04.1 LTS I no longer have a right or left click functionality with the touchpad.

user@xps15:~$ uname -a
Linux xps15 4.4.0-34-generic #53-Ubuntu SMP Wed Jul 27 16:06:39 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux
user@xps15:~$ dmesg | grep Syn
[ 2.207676] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input6
user@xps15:~$ xinput --list
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ USB Optical Mouse id=10 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
    ↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
    ↳ Power Button id=6 [slave keyboard (3)]
    ↳ Video Bus id=7 [slave keyboard (3)]
    ↳ Power Button id=8 [slave keyboard (3)]
    ↳ Sleep Button id=9 [slave keyboard (3)]
    ↳ LITE-ON Technology USB NetVista Full Width Keyboard. id=11 [slave keyboard (3)]
    ↳ gspca_zc3xx id=12 [slave keyboard (3)]
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
BootLog:
 /dev/sda1: clean, 23511/287280 files, 363833/1146880 blocks
 /dev/sda2: clean, 242021/855120 files, 1242626/3417856 blocks
 [FAILED] Failed to start Automatically refresh installed snaps.
 See 'systemctl status snapd.refresh.service' for details.
DistUpgraded: Fresh install
DistroCodename: xenial
DistroRelease: Ubuntu 16.04
DistroVariant: ubuntu
InstallationDate: Installed on 2016-08-18 (18 days ago)
InstallationMedia: Ubuntu 16.04.1 LTS "Xenial Xerus" - Release amd64 (20160719)
MachineType: Dell Inc. Dell System XPS L502X
NonfreeKernelModules: nvidia_uvm nvidia_modeset nvidia
Package: xserver-xorg-input-synaptics 1.8.2-1ubuntu3
PackageArchitecture: amd64
ProcEnviron:
 LANGUAGE=en_US
 TERM=xterm-256color
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-36-generic root=UUID=84757b0d-80cf-4813-adae-2dc0b29d3bc5 ro quiet splash acpi=on
ProcVersionSignature: Ubuntu 4.4.0-36.55-generic 4.4.16
Tags: xenial third-party-packages ubuntu
Uname: Linux 4.4.0-36-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:

_MarkForUpload: True
dmi.bios.date: 09/07/2012
dmi.bios.vendor: Dell Inc.
dmi.bios.version: A12
dmi.board.name: 0YR8NN
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 8
dmi.chassis.vendor: Dell Inc.
dmi.chassis.version: 0.1
dmi.modalias: dmi:bvnDellInc.:bvrA12:bd09/07/2012:svnDellInc.:pnDellSystemXPSL502X:pvr:rvnDellInc.:rn0YR8NN:rvrA00:cvnDellInc.:ct8:cvr0.1:
dmi.product.name: Dell System XPS L502X
dmi.sys.vendor: Dell Inc.
peripherals:
 /desktop/gnome/peripherals/mouse:
   cursor_theme = DMZ-White
version.compiz: compiz 1:0.9.12.2+16.04.20160801.3-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1ubuntu0.16.04.2
version.libgl1-mesa-dri: libgl1-mesa-dri 11.2.0-1ubuntu2.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.2.0-1ubuntu2.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.3-1ubuntu2.3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160325-1ubuntu1.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2

Revision history for this message
penalvch (penalvch) wrote :

johnnynobody, thank you for reporting this and helping make Ubuntu better.

Could you please run the following command once from a terminal by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information:
apport-collect 1614781

When reporting xorg related bugs in the future, please do so via the above method. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs.

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance: Undecided → Low
status: New → Incomplete
Revision history for this message
johnnynobody (engage1) wrote : CurrentDmesg.txt

apport information

tags: added: apport-collected third-party-packages ubuntu xenial
description: updated
Revision history for this message
johnnynobody (engage1) wrote : Dependencies.txt

apport information

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johnnynobody (engage1) wrote : DpkgLog.txt

apport information

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johnnynobody (engage1) wrote : JournalErrors.txt

apport information

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johnnynobody (engage1) wrote : LightdmLog.txt

apport information

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johnnynobody (engage1) wrote : Lspci.txt

apport information

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johnnynobody (engage1) wrote : Lsusb.txt

apport information

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johnnynobody (engage1) wrote : ProcCpuinfo.txt

apport information

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johnnynobody (engage1) wrote : ProcInterrupts.txt

apport information

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johnnynobody (engage1) wrote : ProcModules.txt

apport information

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johnnynobody (engage1) wrote : UdevDb.txt

apport information

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johnnynobody (engage1) wrote : XorgConf.txt

apport information

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johnnynobody (engage1) wrote : XorgLog.txt

apport information

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johnnynobody (engage1) wrote : XorgLogOld.txt

apport information

Revision history for this message
johnnynobody (engage1) wrote : xinput.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

johnnynobody, in order to allow additional upstream developers to examine the issue, at your earliest convenience, could you please test the latest upstream kernel available from http://kernel.ubuntu.com/~kernel-ppa/mainline/?C=N;O=D ? Please keep in mind the following:
1) The one to test is at the very top line at the top of the page (not the daily folder).
2) The release names are irrelevant.
3) The folder time stamps aren't indicative of when the kernel actually was released upstream.
4) Install instructions are available at https://wiki.ubuntu.com/Kernel/MainlineBuilds .

If testing on your main install would be inconvenient, one may:
1) Install Ubuntu to a different partition and then test this there.
2) Backup, or clone the primary install.

If the latest kernel did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this issue is fixed in the mainline kernel, please add the following tags by clicking on the yellow circle with a black pencil icon, next to the word Tags, located at the bottom of the report description:
kernel-fixed-upstream
kernel-fixed-upstream-X.Y-rcZ

Where X, and Y are the first two numbers of the kernel version, and Z is the release candidate number if it exists.

If the mainline kernel does not fix the issue, please add the following tags:
kernel-bug-exists-upstream
kernel-bug-exists-upstream-X.Y-rcZ

Please note, an error to install the kernel does not fit the criteria of kernel-bug-exists-upstream.

Also, you don't need to apport-collect further unless specifically requested to do so.

It is most helpful that after testing of the latest upstream kernel is complete, you mark this report Status Confirmed.

Lastly, to keep this issue relevant to upstream, please continue to test the latest mainline kernel as it becomes available.

Thank you for your help.

tags: added: latest-bios-a12
Changed in xserver-xorg-input-synaptics (Ubuntu):
importance: Low → Medium
Revision history for this message
johnnynobody (engage1) wrote : CurrentDmesg.txt

apport information

description: updated
Revision history for this message
johnnynobody (engage1) wrote : Dependencies.txt

apport information

Revision history for this message
johnnynobody (engage1) wrote : DpkgLog.txt

apport information

Revision history for this message
johnnynobody (engage1) wrote : JournalErrors.txt

apport information

Revision history for this message
johnnynobody (engage1) wrote : LightdmDisplayLog.txt

apport information

Revision history for this message
johnnynobody (engage1) wrote : LightdmLog.txt

apport information

Revision history for this message
penalvch (penalvch) wrote :

johnnynobody, quoting from https://bugs.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/1614781/comments/17 :
>"Also, you don't need to apport-collect further unless specifically requested to do so."

description: updated
Revision history for this message
johnnynobody (engage1) wrote :

I just upgraded this laptop to kernel 4.7.2 from http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.7.2/. The problem still persists.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: Incomplete → Expired
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