Ubuntu
xserver-xorg-input-synaptics package

psmouse FingerSensingPad lost synchronization, throwing bytes away

Bug #1568224 reported by cbologa on 2016-04-09

This bug affects 2 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-synaptics (Ubuntu)	Expired	Low	Unassigned

Bug Description

My first bug report, I apologize if I don't do it right, and please let me know how to improve it.

Asus Zenbook UX31E initially with Ubuntu 11:10, then 12.04, and then 14.04 worked great until a few weeks ago, when the trackpad became unusable (mouse jumps all over the screen and starts moving and clicking around by itself). Booting from USB with Ubuntu 16.04 beta has the same problem. Dmesg always shows the following type of errors:

psmouse serio4 bad data from KBC - timeout
psmouse serio4 bad data from KBC - bad parity
psmouse serio4 FingerSensingPad at isa0060/serio4/input0 lost synchronization, throwing 3 bytes away

The laptop works fine with an external USB mouse, as long as I don't accidentally touch the trackpad.

ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xserver-xorg-input-synaptics 1.8.2-1ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-15.31-generic 4.4.6
Uname: Linux 4.4.0-15-generic x86_64
ApportVersion: 2.20-0ubuntu3
Architecture: amd64
CasperVersion: 1.368
CurrentDesktop: Unity
Date: Sat Apr 9 04:15:38 2016
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
LiveMediaBuild: Ubuntu 16.04 LTS "Xenial Xerus" - Beta amd64 (20160323)
MachineType: ASUSTeK Computer Inc. UX31E
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: noprompt cdrom-detect/try-usb=true persistent file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash --- BOOT_IMAGE=/casper/vmlinuz.efi
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/21/2012
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: UX31E.213
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: UX31E
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX31E.213:bd06/21/2012:svnASUSTeKComputerInc.:pnUX31E:pvr1.0:rvnASUSTeKComputerInc.:rnUX31E:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: UX31E
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
version.compiz: compiz 1:0.9.12.2+16.04.20160318-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.67-1
version.libgl1-mesa-dri: libgl1-mesa-dri 11.1.2-1ubuntu2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 11.1.2-1ubuntu2
version.xserver-xorg-core: xserver-xorg-core 2:1.18.1-1ubuntu4
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.6.1-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917+git20160218-1ubuntu3
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.12-1build2
xserver.bootTime: Sat Apr 9 03:39:35 2016
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 6107
vendor COR
xserver.version: 2:1.18.1-1ubuntu4

Tags:

Revision history for this message

cbologa (cbologa) wrote on 2016-04-09:

dmesg >dmesg.txt; cat /proc/bus/input/devices >devices.txt; xinput list --long >xinput.txt; cp /var/log/Xorg.0.log ./Xorg.0.log.txt; tar -zcvf files.tar.gz *.txt Edit (24.9 KiB, application/x-tar)
BootLog.txt Edit (1.1 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (72.1 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.8 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (1.2 MiB, text/plain; charset="utf-8")
JournalErrors.txt Edit (25.1 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (1023 bytes, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.6 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (9.3 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (510 bytes, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.6 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (3.0 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (5.4 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (139.6 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (22.0 KiB, text/plain; charset="utf-8")
xinput.txt Edit (834 bytes, text/plain; charset="utf-8")
xserver.devices.txt Edit (370 bytes, text/plain; charset="utf-8")

Revision history for this message

penalvch (penalvch) wrote on 2016-09-05:

cbologa, thank you for reporting this and helping make Ubuntu better.

To see if this is already resolved, could you please test http://cdimage.ubuntu.com/daily-live/current/ and advise to the results?

tags:	added: bios-outdated-214
Changed in xserver-xorg-input-synaptics (Ubuntu):
importance:	Undecided → Low
status:	New → Incomplete

Revision history for this message

Alan Mimms (alanm-unforgettable) wrote on 2016-10-01:

I just booted today's Yakitty build on my machine and it still does it.

I had to rmmod psmouse && modprobe psmouse so I could get the browser to work to post this.

[ 80.835756] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
[ 80.836859] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 80.837960] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 80.839077] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 80.840168] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[ 80.840170] psmouse serio1: issuing reconnect request
[ 81.613700] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 81.645671] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 217.321490] psmouse serio1: bad data from KBC - timeout
[ 218.272129] psmouse serio1: TouchPad at isa0060/serio1/input0 lost synchronization, throwing 5 bytes away.
[ 218.808424] psmouse serio1: resync failed, issuing reconnect request
[ 219.585201] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 219.616949] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 238.545960] psmouse serio1: bad data from KBC - timeout
[ 239.509207] psmouse serio1: TouchPad at isa0060/serio1/input0 lost synchronization, throwing 5 bytes away.
[ 240.024227] psmouse serio1: resync failed, issuing reconnect request
[ 240.800995] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 240.832990] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 243.921783] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 243.953564] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 291.111518] wlp4s0: authenticate with 14:cc:20:75:bc:6c
[ 291.345834] wlp4s0: send auth to 14:cc:20:75:bc:6c (try 1/3)
[ 291.347024] wlp4s0: authenticated
[ 291.349107] wlp4s0: associate with 14:cc:20:75:bc:6c (try 1/3)
[ 291.350565] wlp4s0: RX AssocResp from 14:cc:20:75:bc:6c (capab=0x11 status=0 aid=1)
[ 291.351961] wlp4s0: associated
[ 291.351993] IPv6: ADDRCONF(NETDEV_CHANGE): wlp4s0: link becomes ready
[ 1192.919946] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
[ 1210.862390] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 1210.892614] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 1210.954314] psmouse serio1: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xf003a3/0x943300/0x12e800/0x10000, board id: 3072, fw id: 1795685
[ 1210.954320] psmouse serio1: synaptics: serio: Synaptics pass-through port at isa0060/serio1/input0
[ 1210.993622] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input22

I just booted today's Yakitty build on my machine and it still does it.

I had to rmmod psmouse && modprobe psmouse so I could get the browser to work to post this.

[   80.835756] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
[   80.836859] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[   80.837960] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[   80.839077] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[   80.840168] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 1
[   80.840170] psmouse serio1: issuing reconnect request
[   81.613700] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[   81.645671] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[  217.321490] psmouse serio1: bad data from KBC - timeout
[  218.272129] psmouse serio1: TouchPad at isa0060/serio1/input0 lost synchronization, throwing 5 bytes away.
[  218.808424] psmouse serio1: resync failed, issuing reconnect request
[  219.585201] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[  219.616949] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[  238.545960] psmouse serio1: bad data from KBC - timeout
[  239.509207] psmouse serio1: TouchPad at isa0060/serio1/input0 lost synchronization, throwing 5 bytes away.
[  240.024227] psmouse serio1: resync failed, issuing reconnect request
[  240.800995] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[  240.832990] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[  243.921783] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[  243.953564] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[  291.111518] wlp4s0: authenticate with 14:cc:20:75:bc:6c
[  291.345834] wlp4s0: send auth to 14:cc:20:75:bc:6c (try 1/3)
[  291.347024] wlp4s0: authenticated
[  291.349107] wlp4s0: associate with 14:cc:20:75:bc:6c (try 1/3)
[  291.350565] wlp4s0: RX AssocResp from 14:cc:20:75:bc:6c (capab=0x11 status=0 aid=1)
[  291.351961] wlp4s0: associated
[  291.351993] IPv6: ADDRCONF(NETDEV_CHANGE): wlp4s0: link becomes ready
[ 1192.919946] psmouse serio1: TouchPad at isa0060/serio1/input0 lost sync at byte 4
[ 1210.862390] psmouse serio1: synaptics: queried max coordinates: x [..5676], y [..4758]
[ 1210.892614] psmouse serio1: synaptics: queried min coordinates: x [1266..], y [1096..]
[ 1210.954314] psmouse serio1: synaptics: Touchpad model: 1, fw: 8.1, id: 0x1e2b1, caps: 0xf003a3/0x943300/0x12e800/0x10000, board id: 3072, fw id: 1795685
[ 1210.954320] psmouse serio1: synaptics: serio: Synaptics pass-through port at isa0060/serio1/input0
[ 1210.993622] input: SynPS/2 Synaptics TouchPad as /devices/platform/i8042/serio1/input/input22

Revision history for this message

penalvch (penalvch) wrote on 2016-10-02:

Alan Mimms, it will help immensely if you filed a new report with the Ubuntu repository kernel (not mainline/upstream) via a terminal:
ubuntu-bug linux

Please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2016-12-02:

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

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psmouse FingerSensingPad lost synchronization, throwing bytes away

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xserver-xorg-input-synaptics package