Touchpad not recognized in Aspire E15 e5-573g-59c3

Bug #1487748 reported by Dan Kegel on 2015-08-22
18
This bug affects 3 people
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
High
Unassigned

Bug Description

Live booting Ubuntu 15.04 via USB key worked, but touchpad and wifi didn't work, had to plug in a mouse and ethernet. This report is about the touchpad.

cat /proc/bus/input/devices says

I: Bus=0018 Vendor=06cb Product=2970 Version=0100
N: Name="SYN1B81:01 06CB:2970 UNKNOWN"
P: Phys=
S: Sysfs=/devices/pci0000:00/INT3432:00/i2c-8/i2c-SYN1B81:01/0018:06CB:2970.0001/input/input14
U: Uniq=
H: Handlers=mouse0 event13
B: PROP=5
B: EV=b
B: KEY=6420 10000 0 0 0 0
B: ABS=260800000000003

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xserver-xorg-input-synaptics 1.8.1-1ubuntu1
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CasperVersion: 1.360
CurrentDesktop: Unity
Date: Sat Aug 22 18:23:44 2015
DistUpgraded: Fresh install
DistroCodename: vivid
DistroVariant: ubuntu
LiveMediaBuild: Ubuntu 15.04 "Vivid Vervet" - Release amd64 (20150422)
MachineType: Acer Aspire E5-573G
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz.efi file=/cdrom/preseed/username.seed boot=casper quiet splash ---
SourcePackage: xserver-xorg-input-synaptics
UdevLog: Error: [Errno 2] No such file or directory: '/var/log/udev'
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 03/17/2015
dmi.bios.vendor: Insyde Corp.
dmi.bios.version: V1.07
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: ZORO_BH
dmi.board.vendor: Acer
dmi.board.version: Type2 - A01 Board Version
dmi.chassis.type: 10
dmi.chassis.vendor: Chassis Manufacturer
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnInsydeCorp.:bvrV1.07:bd03/17/2015:svnAcer:pnAspireE5-573G:pvrV3.72:rvnAcer:rnZORO_BH:rvrType2-A01BoardVersion:cvnChassisManufacturer:ct10:cvrChassisVersion:
dmi.product.name: Aspire E5-573G
dmi.product.version: V3.72
dmi.sys.vendor: Acer
version.compiz: compiz 1:0.9.12.1+15.04.20150410.1-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.60-2
version.libgl1-mesa-dri: libgl1-mesa-dri 10.5.2-0ubuntu1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 10.5.2-0ubuntu1
version.xserver-xorg-core: xserver-xorg-core 2:1.17.1-0ubuntu3
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.9.0-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.5.0-1ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.917-1~exp1ubuntu2build1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.11-1ubuntu2build1
xserver.bootTime: Sat Aug 22 09:32:26 2015
xserver.configfile: default
xserver.errors:

xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 16620
 vendor AUO
xserver.version: 2:1.17.1-0ubuntu3

Dan Kegel (dank) wrote :
Dan Kegel (dank) wrote :

Workaround: at boot, press F2 to get into BIOS, then set trackpad to Basic instead of Advanced.
This even lets you scroll with a two-fingered gesture, and changes the output of
cat /proc/bus/input/devices to:

I: Bus=0011 Vendor=0002 Product=0007 Version=01b1
N: Name="SynPS/2 Synaptics TouchPad"
P: Phys=isa0060/serio1/input0
S: Sysfs=/devices/platform/i8042/serio1/input/input6
U: Uniq=
H: Handlers=mouse1 event8
B: PROP=5
B: EV=b
B: KEY=e520 610000 0 0 0 0
B: ABS=660800011000003

Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: New → Confirmed
Changed in xserver-xorg-input-synaptics (Ubuntu):
importance: Undecided → High
Matt (mvelinder) wrote :

Workaround in comment #2 fixes the problem on the Acer Aspire One Cloudbook 11 AO1-131-C9PM also. Thanks SO much! Been banging my head against the wall on this one for a day now.

Lukas B (lukas-b-g) wrote :

The solution in this Thread worked for me:
http://forums.debian.net/viewtopic.php?f=7&t=118236

Dan Kegel, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: Confirmed → Invalid
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