touchpad does not work in live session

Bug #1446866 reported by Brendan Perrine on 2015-04-21
8
This bug affects 1 person
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
Undecided
Unassigned

Bug Description

to reproduce run the lubuntu-desktop 420.1 desktop amd64 image on my moms laptop off of a usb.

The hardware tracker profile is https://gist.github.com/2ef8fe0a4a8a1769e501

I have the touchpad not being able to move the cursor at all or click images. When I got a usb mouse I was able to move the cursor but still could not move the touchpad at all.
00:00.0 Host bridge: Advanced Micro Devices, Inc. [AMD/ATI] RS690 Host Bridge
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64

00:01.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] RS690 PCI to PCI Bridge (Internal gfx) (prog-if 00 [Normal decode])
 Flags: bus master, 66MHz, medium devsel, latency 64
 Bus: primary=00, secondary=01, subordinate=01, sec-latency=64
 I/O behind bridge: 00009000-00009fff
 Memory behind bridge: f0000000-f01fffff
 Prefetchable memory behind bridge: 00000000d0000000-00000000dfffffff
 Capabilities: <access denied>

00:06.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] RS690 PCI to PCI Bridge (PCI Express Port 2) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=02, subordinate=04, sec-latency=0
 Memory behind bridge: f0200000-f02fffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:07.0 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] RS690 PCI to PCI Bridge (PCI Express Port 3) (prog-if 00 [Normal decode])
 Flags: bus master, fast devsel, latency 0
 Bus: primary=00, secondary=05, subordinate=07, sec-latency=0
 I/O behind bridge: 0000a000-0000afff
 Memory behind bridge: c0000000-c00fffff
 Prefetchable memory behind bridge: 00000000cfd00000-00000000cfdfffff
 Capabilities: <access denied>
 Kernel driver in use: pcieport

00:12.0 SATA controller: Advanced Micro Devices, Inc. [AMD/ATI] SB600 Non-Raid-5 SATA (prog-if 01 [AHCI 1.0])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 22
 I/O ports at 8440 [size=8]
 I/O ports at 8434 [size=4]
 I/O ports at 8438 [size=8]
 I/O ports at 8430 [size=4]
 I/O ports at 8400 [size=16]
 Memory at f0507000 (32-bit, non-prefetchable) [size=1K]
 Capabilities: <access denied>
 Kernel driver in use: ahci

00:13.0 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB600 USB (OHCI0) (prog-if 10 [OHCI])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 16
 Memory at f0504000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci-pci

00:13.1 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB600 USB (OHCI1) (prog-if 10 [OHCI])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 17
 Memory at f0505000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci-pci

00:13.4 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB600 USB (OHCI4) (prog-if 10 [OHCI])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 18
 Memory at f0506000 (32-bit, non-prefetchable) [size=4K]
 Kernel driver in use: ohci-pci

00:13.5 USB controller: Advanced Micro Devices, Inc. [AMD/ATI] SB600 USB Controller (EHCI) (prog-if 20 [EHCI])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 19
 Memory at f0507400 (32-bit, non-prefetchable) [size=256]
 Capabilities: <access denied>
 Kernel driver in use: ehci-pci

00:14.0 SMBus: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 SMBus Controller (rev 14)
 Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 SMBus Controller
 Flags: 66MHz, medium devsel
 I/O ports at 8410 [size=16]
 Capabilities: <access denied>
 Kernel driver in use: piix4_smbus

00:14.1 IDE interface: Advanced Micro Devices, Inc. [AMD/ATI] SB600 IDE (prog-if 8a [Master SecP PriP])
 Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] SB600 IDE
 Flags: bus master, 66MHz, medium devsel, latency 64, IRQ 16
 I/O ports at 01f0 [size=8]
 I/O ports at 03f4
 I/O ports at 0170 [size=8]
 I/O ports at 0374
 I/O ports at 8420 [size=16]
 Kernel driver in use: pata_atiixp

00:14.2 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 Azalia (Intel HDA)
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, slow devsel, latency 64, IRQ 16
 Memory at f0500000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: snd_hda_intel

00:14.3 ISA bridge: Advanced Micro Devices, Inc. [AMD/ATI] SB600 PCI to LPC Bridge
 Subsystem: Advanced Micro Devices, Inc. [AMD/ATI] SB600 PCI to LPC Bridge
 Flags: bus master, 66MHz, medium devsel, latency 0

00:14.4 PCI bridge: Advanced Micro Devices, Inc. [AMD/ATI] SBx00 PCI to PCI Bridge (prog-if 01 [Subtractive decode])
 Flags: bus master, 66MHz, medium devsel, latency 64
 Bus: primary=00, secondary=08, subordinate=0a, sec-latency=64

00:18.0 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] HyperTransport Technology Configuration
 Flags: fast devsel
 Capabilities: <access denied>

00:18.1 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Address Map
 Flags: fast devsel

00:18.2 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] DRAM Controller
 Flags: fast devsel

00:18.3 Host bridge: Advanced Micro Devices, Inc. [AMD] K8 [Athlon64/Opteron] Miscellaneous Control
 Flags: fast devsel
 Capabilities: <access denied>
 Kernel driver in use: k8temp

01:05.0 VGA compatible controller: Advanced Micro Devices, Inc. [AMD/ATI] RS690M [Radeon Xpress 1200/1250/1270] (prog-if 00 [VGA controller])
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, fast devsel, latency 64, IRQ 27
 Memory at d0000000 (64-bit, prefetchable) [size=256M]
 Memory at f0100000 (64-bit, non-prefetchable) [size=64K]
 I/O ports at 9400 [size=256]
 Memory at f0000000 (32-bit, non-prefetchable) [size=1M]
 Expansion ROM at <unassigned> [disabled]
 Capabilities: <access denied>
 Kernel driver in use: radeon

02:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01)
 Subsystem: Foxconn International, Inc. T77H030.00 Wireless Mini PCIe Card
 Flags: bus master, fast devsel, latency 0, IRQ 18
 Memory at f0200000 (64-bit, non-prefetchable) [size=16K]
 Capabilities: <access denied>
 Kernel driver in use: wl

05:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8101E/RTL8102E PCI Express Fast Ethernet controller (rev 02)
 Subsystem: Gateway, Inc. Device 0184
 Flags: bus master, fast devsel, latency 0, IRQ 26
 I/O ports at a400 [size=256]
 Memory at cfdef000 (64-bit, prefetchable) [size=4K]
 Memory at cfdf0000 (64-bit, prefetchable) [size=64K]
 [virtual] Expansion ROM at c0000000 [disabled] [size=128K]
 Capabilities: <access denied>
 Kernel driver in use: r8169

i expected the touchpad to be detected instead no touchpad seemse to be detected at all in hardinfo and synaptics says no touchpad module is loaded. I could navigate with the cursor once I put in a usb mouse.

ProblemType: Bug
DistroRelease: Ubuntu 15.04
Package: xserver-xorg-input-synaptics 1.8.1-1ubuntu1
ProcVersionSignature: Ubuntu 3.19.0-15.15-generic 3.19.3
Uname: Linux 3.19.0-15-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.17.2-0ubuntu1
Architecture: amd64
CasperVersion: 1.359
CurrentDesktop: LXDE
Date: Tue Apr 21 21:07:14 2015
LiveMediaBuild: Lubuntu 15.04 "Vivid Vervet" - Release amd64 (20150420.1)
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 XDG_RUNTIME_DIR=<set>
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)

Brendan Perrine (walterorlin) wrote :
Ubuntu QA Website (ubuntuqa) wrote :

This bug has been reported on the Ubuntu ISO testing tracker.

A list of all reports related to this bug can be found here:
http://iso.qa.ubuntu.com/qatracker/reports/bugs/1446866

tags: added: iso-testing
Brendan Perrine (walterorlin) wrote :

I booted off an external hard drive I installed the i386 final to and now the touchpad works as if it only doesn't like the live session.

Brendan Perrine (walterorlin) wrote :

I also get this in xubuntu 15.04

summary: - touchpad does nto work in live session
+ touchpad does not work in live session

Brendan Perrine, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: New → Invalid
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