Ubuntu
xserver-xorg-input-synaptics package

'USB Keyboard+Smartpad' not detected as touchpad in 'Samsung Ativ Smart PC Pro 700t'

Bug #1168197 reported by Daniel Powell on 2013-04-12

This bug affects 14 people

Affects		Status	Importance	Assigned to	Milestone
	xserver-xorg-input-synaptics (Ubuntu)	Expired	Low	Unassigned

Bug Description

The touchpad on the detachable base for the 'Samsung Ativ Smart PC Pro 700t' is not detected as a touchpad. The 'Touchpad' tab in 'Mouse and Touchpad' settings is missing. The keyboard works fine and the touchpad works as a mouse (moving the cursor, clicking the left and right buttons). Tap to click also works, however scrolling does not on either the edge or with two fingers.

I am uncertain of the manufacturer of the touchpad as it is not listed clearly anywhere, however I suspect it is "Elan Microelectronics Corp" as this is listed under lsusb, they make touchpads, and the entry disappears when the base is detached. Nothing related appears under lspci or lshw.

This is the first time ubuntu has been installed on this machine and the touchpad has never worked correctly.

Any use of synclient outputs: "Couldn't find synaptics properties. No synaptics driver loaded?"

Ubuntu 12.10.

ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: xserver-xorg-input-synaptics 1.6.2-1ubuntu5 [modified: usr/share/X11/xorg.conf.d/50-synaptics.conf]
ProcVersionSignature: Ubuntu 3.5.0-26.42-generic 3.5.7.6
Uname: Linux 3.5.0-26-generic x86_64
ApportVersion: 2.6.1-0ubuntu10
Architecture: amd64
Date: Thu Apr 11 17:21:14 2013
DistUpgraded: Fresh install
DistroCodename: quantal
DistroVariant: ubuntu
InstallationDate: Installed on 2013-03-28 (14 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700T1C
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-26-generic.efi.signed root=UUID=ca9ed351-4c7e-4b31-9ca3-eb81bccc190d ro quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 02/19/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P06AAT.038.130219.dg
dmi.board.asset.tag: No Asset Tag
dmi.board.name: XE700T1C-A02US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP06AAT.038.130219.dg:bd02/19/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn700T1C:pvrP06AAT:rvnSAMSUNGELECTRONICSCO.,LTD.:rnXE700T1C-A02US:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct8:cvrN/A:
dmi.product.name: 700T1C
dmi.product.version: P06AAT
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.8.6-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.39-0ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.0.2-0ubuntu0.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.0.2-0ubuntu0.1
version.xserver-xorg-core: xserver-xorg-core 2:1.13.0-0ubuntu6.1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.99.99~git20120913.8637f772-0ubuntu1
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.20.9-0ubuntu2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.2-0ubuntu3

Tags:

Revision history for this message

Daniel Powell (divot-powell-w) wrote on 2013-04-12:

Contents of /proc/bus/input/devices Edit (3.7 KiB, text/plain)
BootDmesg.txt Edit (74.2 KiB, text/plain; charset="utf-8")
BootLog.txt Edit (2.5 KiB, text/plain; charset="utf-8")
CurrentDmesg.txt Edit (2.8 KiB, text/plain; charset="utf-8")
Dependencies.txt Edit (3.4 KiB, text/plain; charset="utf-8")
DpkgLog.txt Edit (20.8 KiB, text/plain; charset="utf-8")
LightdmDisplayLog.txt Edit (2.1 KiB, text/plain; charset="utf-8")
LightdmGreeterLog.txt Edit (10.5 KiB, text/plain; charset="utf-8")
LightdmGreeterLogOld.txt Edit (7.4 KiB, text/plain; charset="utf-8")
LightdmLog.txt Edit (3.7 KiB, text/plain; charset="utf-8")
Lspci.txt Edit (7.2 KiB, text/plain; charset="utf-8")
Lsusb.txt Edit (1.1 KiB, text/plain; charset="utf-8")
ProcCpuinfo.txt Edit (3.7 KiB, text/plain; charset="utf-8")
ProcInterrupts.txt Edit (2.1 KiB, text/plain; charset="utf-8")
ProcModules.txt Edit (3.3 KiB, text/plain; charset="utf-8")
UdevDb.txt Edit (158.8 KiB, text/plain; charset="utf-8")
UdevLog.txt Edit (353.1 KiB, text/plain; charset="utf-8")
XorgLog.txt Edit (71.1 KiB, text/plain; charset="utf-8")
XorgLogOld.txt Edit (37.4 KiB, text/plain; charset="utf-8")
peripherals.txt Edit (513 bytes, text/plain; charset="utf-8")
xinput.txt Edit (1.1 KiB, text/plain; charset="utf-8")

Revision history for this message

Daniel Powell (divot-powell-w) wrote on 2013-04-12:

Output of xinput --list Edit (1.1 KiB, text/plain)

Revision history for this message

Daniel Powell (divot-powell-w) wrote on 2013-04-12:

Contents of /var/log/Xorg.0.log Edit (65.3 KiB, text/plain)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2013-04-28:

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-01-10:

Daniel Powell, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-input-synaptics REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance:	Undecided → Low
status:	Confirmed → Incomplete

Revision history for this message

Abram Clark (abramclark) wrote on 2014-02-07:

Oh my goodness, this has been driving me crazy for months. I have the exact same problem.

I didn't think I was the only one to be running Ubuntu on the Samsung ATIV Pro, but it's nice to have some hard evidence.

Revision history for this message

Abram Clark (abramclark) wrote on 2014-02-07:

Actually I've been using this machine as my primary laptop for over a year now that I think about it, and had this problem since the very beginning. If it'd be helpful, I can upload all the info that Daniel did.

Revision history for this message

penalvch (penalvch) wrote on 2014-02-14:

Abram Clark, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message

Mike Auty (mike-auty) wrote on 2014-02-15:

I'm suffering the same problem but not under ubuntu, I have a XE700T1C-A02US which is now running Gentoo. The device is detected as a USB HID mouse during boot, and xinput sees it as USB Keyboard+SmartPad, so none of the psmouse elantech tricks appear to work. No one elsewhere seems to mention the same USB vid/pid combination with regards to linux. I'm running the latest kernel (3.12.2 at the time of writing). Any tests I could run or information I can provide, just let me know, I'm eager to get this problem solved (primarily to turn off tapping).

Revision history for this message

penalvch (penalvch) wrote on 2014-02-16:

#10

Mike Auty, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message

Mike Auty (mike-auty) wrote on 2014-02-16:

#11

As I mentioned in the bug, I'm running Gentoo, not Ubuntu, so I'm afraid that command won't work. However, I'm happy to provide specific information that may help with this bug, just let me know what information you need.

Revision history for this message

mastour (mastour) wrote on 2014-03-07:

#12

I have the exact same problem.
ubuntu 13.10

Revision history for this message

mastour (mastour) wrote on 2014-03-07: apport information

#13

dmi.bios.date: 08/28/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P09AAT.048.130828.dg
dmi.board.asset.tag: No Asset Tag
dmi.board.name: XE700T1C-H01SA
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP09AAT.048.130828.dg:bd08/28/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn700T1C:pvrP09AAT:rvnSAMSUNGELECTRONICSCO.,LTD.:rnXE700T1C-H01SA:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct8:cvrN/A:
dmi.product.name: 700T1C
dmi.product.version: P09AAT
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Fri Mar 7 17:37:32 2014
xserver.configfile: default
xserver.errors:
Wacom ISDv4 EC Pen stylus: Invalid type 'cursor' for this device.
Wacom ISDv4 EC Pen stylus: Invalid type 'touch' for this device.
Wacom ISDv4 EC Pen stylus: Invalid type 'pad' for this device.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id 12637
vendor AUO
xserver.version: 2:1.14.5-1ubuntu2~saucy1

ApportVersion: 2.12.5-0ubuntu2.2
Architecture: amd64
DistUpgraded: Fresh install
DistroCodename: saucy
DistroRelease: Ubuntu 13.10
DistroVariant: ubuntu
InstallationDate: Installed on 2014-02-18 (16 days ago)
InstallationMedia: Ubuntu 13.10 "Saucy Salamander" - Release amd64 (20131016.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 700T1C
MarkForUpload: True
Package: xserver-xorg-input-synaptics 1.7.1-0ubuntu1
PackageArchitecture: amd64
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.11.0-18-generic.efi.signed root=UUID=af6a245b-e75c-4aca-9d1a-a86086f31480 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.11.0-18.32-generic 3.11.10.4
Tags:  saucy ubuntu
Uname: Linux 3.11.0-18-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups:
 
dmi.bios.date: 08/28/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P09AAT.048.130828.dg
dmi.board.asset.tag: No Asset Tag
dmi.board.name: XE700T1C-H01SA
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SEC_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 8
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP09AAT.048.130828.dg:bd08/28/2013:svnSAMSUNGELECTRONICSCO.,LTD.:pn700T1C:pvrP09AAT:rvnSAMSUNGELECTRONICSCO.,LTD.:rnXE700T1C-H01SA:rvrSEC_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct8:cvrN/A:
dmi.product.name: 700T1C
dmi.product.version: P09AAT
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.10+13.10.20131011-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.46-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 9.2.1-1ubuntu3
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 9.2.1-1ubuntu3
version.xserver-xorg-core: xserver-xorg-core 2:1.14.5-1ubuntu2~saucy1
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.3-0ubuntu3.1
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.2.0-0ubuntu10
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.99.904-0ubuntu2.1
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:1.0.9-2ubuntu1
xserver.bootTime: Fri Mar  7 17:37:32 2014
xserver.configfile: default
xserver.errors:
 Wacom ISDv4 EC Pen stylus: Invalid type 'cursor' for this device.
 Wacom ISDv4 EC Pen stylus: Invalid type 'touch' for this device.
 Wacom ISDv4 EC Pen stylus: Invalid type 'pad' for this device.
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id                               12637 
 vendor                                     AUO
xserver.version: 2:1.14.5-1ubuntu2~saucy1

tags:

added: apport-collected saucy

Revision history for this message

mastour (mastour) wrote on 2014-03-07: BootDmesg.txt

#14

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: BootLog.txt

#15

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: CurrentDmesg.txt

#16

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: Dependencies.txt

#17

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: DpkgLog.txt

#18

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: LightdmDisplayLog.txt

#19

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: LightdmGreeterLog.txt

#20

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: LightdmGreeterLogOld.txt

#21

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: LightdmLog.txt

#22

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: Lspci.txt

#23

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: Lsusb.txt

#24

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: ProcCpuinfo.txt

#25

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: ProcEnviron.txt

#26

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: ProcInterrupts.txt

#27

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: ProcModules.txt

#28

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: UdevDb.txt

#29

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: UdevLog.txt

#30

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: XorgLog.txt

#31

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: XorgLogOld.txt

#32

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: peripherals.txt

#33

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: xinput.txt

#34

apport information

Revision history for this message

mastour (mastour) wrote on 2014-03-07: xserver.devices.txt

#35

apport information

Revision history for this message

penalvch (penalvch) wrote on 2014-03-12:

#36

mastour, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

tags:

removed: apport-collected saucy

Revision history for this message

Simon_Brannstrom (simon-brannstrom) wrote on 2014-04-08:

#37

I have the exact same problem on several distros (Ubuntu, Xubuntu and Linux Min).

Revision history for this message

penalvch (penalvch) wrote on 2014-04-09:

#38

Simon_Brannstrom, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message

Simon_Brannstrom (simon-brannstrom) wrote on 2014-04-10:

#39

Here's my output from ubuntu-bug xorg: https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1304386

Revision history for this message

Brendon Green (launchpwd) wrote on 2014-05-17:

#40

I also have this hardware (Samsung XE700T1C-X01AU), and am determined to do whatever I can to get this device 100% supported by GNU/Linux and Android. My distribution of choice is Debian, but will definitely install Ubuntu if it will help get this issue resolved.

My current situation is as follows:

Windows 8.1: Everything works

Fedora 20 (UEFI Boot): Keyboard worked up until yesterday, but with reliability issues. Smartpad only ever worked in legacy mode.

Debian Sid (UEFI Boot): Keyboard dock works for a few minutes, then stops. Upon disconnect then reconnect, spams dmesg with:
[ 1293.983396] usb 1-1.3: clear tt 1 (0070) error -71
[ 1293.987397] hid-generic 0003:04F3:0740.0008: can't reset device, 0000:00:1a.0-1.3.1/input1, status -71

Please let me know what I can do help to resolve this bug. If I can get involved with kernel/driver hacking, I'm up for that too.

Revision history for this message

penalvch (penalvch) wrote on 2014-05-17:

#41

Brendon Green, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report with Ubuntu by executing the following in a terminal while booted into a Ubuntu repository kernel (not a mainline one) via:
ubuntu-bug linux

For more on this, please read the official Ubuntu documentation:
Ubuntu Bug Control and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Kernel Team: https://wiki.ubuntu.com/KernelTeam/KernelTeamBugPolicies#Filing_Kernel_Bug_reports
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

sicengxiangshi (sicengxiangshixyz) on 2014-07-03

no longer affects:

xserver-xorg-input-synaptics (Fedora)

penalvch (penalvch) on 2014-07-04

no longer affects:

xserver-xorg-input-synaptics (Ubuntu)

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-07-04:

#42

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-07-04:

#43

sicengxiangshi, please do not add stray bug tasks to this report.

affects:	fedora → xserver-xorg-input-synaptics (Ubuntu)
Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	New → Incomplete
importance:	Undecided → Low

Revision history for this message

Daniel Heckenberg (3-launchpad-o) wrote on 2014-07-18:

#44

I'm also affected by this issue and would like to help find a resolution.

I've submitted my system details via ubuntu-bug xorg as bug 1343935

Revision history for this message

Launchpad Janitor (janitor) wrote on 2014-09-17:

#45

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

fdo (fernandobadilla) on 2014-12-02

Changed in xserver-xorg-input-synaptics (Ubuntu):
assignee:	nobody → fdo (fernandobadilla)

penalvch (penalvch) on 2014-12-02

Changed in xserver-xorg-input-synaptics (Ubuntu):
assignee:	fdo (fernandobadilla) → nobody

fdo (fernandobadilla) on 2014-12-02

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Expired → Confirmed

Revision history for this message

penalvch (penalvch) wrote on 2014-12-02:

#46

fdo, please do not toggle the Status of this report. If you are having an issue in Ubuntu, and so your hardware and problem may be tracked, please file a new report by executing the following in a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

As well, please do not announce in this report you created a new bug report.

Thank you for your understanding.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Confirmed → Incomplete

Revision history for this message

David Carrier (dlcarrier) wrote on 2015-01-21:

#47

I have this computer, and this issue, but the touchpad uses xserver-xorg-input-evdev, not xserver-xorg-input-synaptics. This may be related to Bug #1400463.

Revision history for this message

Launchpad Janitor (janitor) wrote on 2015-03-23:

#48

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status:	Incomplete → Expired

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Ruslan (wkurbanov) wrote on 2017-03-24:

#49

Touchpad still not recognized, using 4.9.16 kernerl

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Ubuntuxserver-xorg-input-synaptics package

'USB Keyboard+Smartpad' not detected as touchpad in 'Samsung Ativ Smart PC Pro 700t'

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xserver-xorg-input-synaptics package