[HP Folio 13 Notebook PC] Touchpad not working after last apt-get upgrade in Precise

Bug #1096046 reported by Marco Ceresa
56
This bug affects 11 people
Affects Status Importance Assigned to Milestone
xserver-xorg-input-synaptics (Ubuntu)
Low
Unassigned

Bug Description

After last apt-get upgrade, touchpad no longer works.

ProblemType: Bug
DistroRelease: Ubuntu 12.04
Package: xserver-xorg-input-synaptics 1.6.2-1ubuntu1~precise2
ProcVersionSignature: Ubuntu 3.2.0-35.55-generic 3.2.34
Uname: Linux 3.2.0-35-generic x86_64
NonfreeKernelModules: wl
ApportVersion: 2.0.1-0ubuntu15.1
Architecture: amd64
Date: Fri Jan 4 13:47:13 2013
DistUpgraded: Fresh install
DistroCodename: precise
DistroVariant: ubuntu
EcryptfsInUse: Yes
InstallationMedia: Ubuntu 12.04 LTS "Precise Pangolin" - Release amd64 (20120425)
MachineType: Hewlett-Packard HP Folio 13 Notebook PC
MarkForUpload: True
ProcEnviron:
 TERM=xterm
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.2.0-35-generic root=UUID=c2fa7f5e-0ada-4f3a-a39f-b8903ca5119d ro acpi_backlight=vendor quiet splash vt.handoff=7
SourcePackage: xserver-xorg-input-synaptics
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/21/2011
dmi.bios.vendor: Hewlett-Packard
dmi.bios.version: F.05
dmi.board.asset.tag: Base Board Asset Tag
dmi.board.name: 17F8
dmi.board.vendor: Hewlett-Packard
dmi.board.version: 46.33
dmi.chassis.asset.tag: Chassis Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnHewlett-Packard:bvrF.05:bd12/21/2011:svnHewlett-Packard:pnHPFolio13NotebookPC:pvr068C100000204A00000320100:rvnHewlett-Packard:rn17F8:rvr46.33:cvnHewlett-Packard:ct10:cvrChassisVersion:
dmi.product.name: HP Folio 13 Notebook PC
dmi.product.version: 068C100000204A00000320100
dmi.sys.vendor: Hewlett-Packard
version.compiz: compiz 1:0.9.7.12-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.32-1ubuntu1
version.libgl1-mesa-dri: libgl1-mesa-dri 8.0.4-0ubuntu0.2
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 8.0.4-0ubuntu0.2
version.xserver-xorg-core: xserver-xorg-core 2:1.11.4-0ubuntu10.8
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.7.0-0ubuntu1.2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:6.14.99~git20111219.aacbd629-0ubuntu2
version.xserver-xorg-video-intel: xserver-xorg-video-intel 2:2.17.0-1ubuntu4.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau 1:0.0.16+git20111201+b5534a1-1build2

Revision history for this message
Marco Ceresa (ceresa) wrote :
Revision history for this message
Launchpad Janitor (janitor) wrote :

Status changed to 'Confirmed' because the bug affects multiple users.

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: New → Confirmed
Revision history for this message
Salem (salemsaberhagen) wrote :

After some research I managed to make it work again with the following commands:

    sudo modprobe -r psmouse
    sudo modprobe psmouse proto=imps

Revision history for this message
Peter Bullert (skyluc00mind) wrote :

@Salem.. you made my day..thanks

Revision history for this message
Paul Bono (paul-bono) wrote :

Thanks Salem, do you know how to also enable horizontal and two finger scrolling?

Revision history for this message
Akash (forothermail1252009) wrote :

Hi all I found a solution for this problem http://askubuntu.com/a/262364/175109 . But i want to know whether this solution is right. That is this solution will create problems in future or this solution is stable ??? if not then there is some stable solution . Note that i face this problem in my hp probook 4540 but i did not try to update my ubuntu 12.04 .
Thanks a lot

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

Marco Ceresa, this bug was reported a while ago and there hasn't been any activity in it recently. We were wondering if this is still an issue? If so, could you please test for this with the latest development release of Ubuntu? ISO images are available from http://cdimage.ubuntu.com/daily-live/current/ .

If it remains an issue, could you please run the following command in the development release from a Terminal (Applications->Accessories->Terminal), as it will automatically gather and attach updated debug information to this report:

apport-collect -p xserver-xorg-input-synaptics REPLACE-WITH-BUG-NUMBER

Please note, given that the information from the prior release is already available, doing this on a release prior to the development one would not be helpful.

Thank you for your understanding.

Helpful bug reporting tips:
https://wiki.ubuntu.com/ReportingBugs

Changed in xserver-xorg-input-synaptics (Ubuntu):
importance: Undecided → Low
status: Confirmed → Incomplete
Revision history for this message
barbex (barbex) wrote :

I installed the recent Linux Mint and the recent Xubuntu 13.10, I'm running 3.11.0-15-generic on a netbook and this problem still exists!

I have no experience with compiling a new Kernel or anything like that.

I can temporarily fix the problem with the commands
sudo modprobe -r psmouse
sudo modprobe psmouse

or

sudo modprobe -r psmouse
sudo modprobe psmouse proto=imps

both fixes the touchpad for a while (even though the scroll function on the side of the touchpad never works) but then it happens again. The mouse still moves but no clicks are recognized.

If I remove the module and use an external mouse, the mouse is reliable.

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

barbex, thank you for your comment. So your hardware and problem may be tracked, could you please file a new report by executing the following in a terminal:
ubuntu-bug xorg

For more on this, please see the official Ubuntu documentation:
Ubuntu X.Org Team, Ubuntu Bug Control, and Ubuntu Bug Squad: https://wiki.ubuntu.com/Bugs/BestPractices#X.2BAC8-Reporting.Focus_on_One_Issue
Ubuntu Community: https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette

When opening up the new report, please feel free to subscribe me to it.

Please note, not filing a new report will delay your problem being addressed as quickly as possible.

Thank you for your understanding.

Revision history for this message
Launchpad Janitor (janitor) wrote :

[Expired for xserver-xorg-input-synaptics (Ubuntu) because there has been no activity for 60 days.]

Changed in xserver-xorg-input-synaptics (Ubuntu):
status: Incomplete → Expired
Revision history for this message
Yuri Astrakhan (yuriastrakhan) wrote : apport information

ApportVersion: 2.14.7-0ubuntu8.2
Architecture: amd64
CurrentDesktop: Unity
DistUpgraded: 2015-03-25 10:02:59,735 DEBUG enabling apt cron job
DistroCodename: utopic
DistroRelease: Ubuntu 14.10
DistroVariant: ubuntu
InstallationDate: Installed on 2015-02-25 (28 days ago)
InstallationMedia: Ubuntu 14.04.2 LTS "Trusty Tahr" - Release amd64 (20150218.1)
MachineType: SAMSUNG ELECTRONICS CO., LTD. 940X3G/930X3G
Package: xserver-xorg-input-synaptics (not installed)
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.16.0-33-generic.efi.signed root=UUID=917efe7f-8e95-47e0-b4b3-2151cbfa6603 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 3.16.0-33.44-generic 3.16.7-ckt7
Tags: utopic ubuntu
Uname: Linux 3.16.0-33-generic x86_64
UpgradeStatus: Upgraded to utopic on 2015-03-25 (0 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 08/19/2014
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: P05ACJ.128.140819.dg
dmi.board.asset.tag: No Asset Tag
dmi.board.name: NP940X3G-K04US
dmi.board.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.board.version: SAMSUNG_SW_REVISION_1234567890ABCD
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 9
dmi.chassis.vendor: SAMSUNG ELECTRONICS CO., LTD.
dmi.chassis.version: N/A
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrP05ACJ.128.140819.dg:bd08/19/2014:svnSAMSUNGELECTRONICSCO.,LTD.:pn940X3G/930X3G:pvrP05ACJ:rvnSAMSUNGELECTRONICSCO.,LTD.:rnNP940X3G-K04US:rvrSAMSUNG_SW_REVISION_1234567890ABCD:cvnSAMSUNGELECTRONICSCO.,LTD.:ct9:cvrN/A:
dmi.product.name: 940X3G/930X3G
dmi.product.version: P05ACJ
dmi.sys.vendor: SAMSUNG ELECTRONICS CO., LTD.
version.compiz: compiz 1:0.9.12+14.10.20140918-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.56-1
version.libgl1-mesa-dri: libgl1-mesa-dri N/A
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx N/A
version.xserver-xorg-core: xserver-xorg-core N/A
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev N/A
version.xserver-xorg-video-ati: xserver-xorg-video-ati N/A
version.xserver-xorg-video-intel: xserver-xorg-video-intel N/A
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau N/A
xserver.bootTime: Wed Mar 25 10:04:18 2015
xserver.configfile: default
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
 product id 16970
 vendor SDC
xserver.version: 2:1.16.0-1ubuntu1.2~trusty2

tags: added: apport-collected utopic
Revision history for this message
Yuri Astrakhan (yuriastrakhan) wrote : BootDmesg.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : BootLog.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : CurrentDmesg.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : DpkgLog.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : Lspci.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : Lsusb.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : ProcCpuinfo.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : ProcEnviron.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : ProcInterrupts.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : ProcModules.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : UdevDb.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : UdevLog.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : XorgLog.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : XorgLogOld.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : peripherals.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : xinput.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : xserver.devices.txt

apport information

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Yuri Astrakhan (yuriastrakhan) wrote : xserver.errors.txt

apport information

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Christopher M. Peñalver (penalvch) wrote : Re: Touchpad not working after last apt-get upgrade

Yuri Astrakhan, it would help immensely if you filed a new report via a terminal:
ubuntu-bug xorg

Please ensure you have xdiagnose installed, and that you click the Yes button for attaching additional debugging information.

Please feel free to subscribe me to it.

tags: removed: apport-collected utopic
Revision history for this message
anubhav agrawal (gta0anu) wrote :

facing the same issue after upgrade from 14.04 to 15.10

Revision history for this message
Christopher M. Peñalver (penalvch) wrote :

anubhav agrawal, it will help immensely if you filed a new report with Ubuntu by ensuring you have the package xdiagnose installed, and that you click the Yes button for attaching additional debugging information running the following from a terminal:
ubuntu-bug xorg

Also, please feel free to subscribe me to it.

For more on why this is helpful, please see https://wiki.ubuntu.com/ReportingBugs.

Revision history for this message
opensas (opensas) wrote :

I've just downloaded daily ubutun from http://cdimage.ubuntu.com/daily-live/current/ and I can confirm that the issue is still happening on my machine:

Machine: Device: portable System: Dell product: Dell System XPS L321X serial: N/A
           Mobo: Dell model: N/A serial: N/A
           UEFI [Legacy]: Dell v: A01 date: 12/27/2011
           Chassis: type: 8 v: 0.1 serial: N/A

I'll try to log in and post more info

OTH, the workaround from http://askubuntu.com/a/262364/175109 seems to work, but I can't enable two-finger-scroll nor touch-to-click.

Revision history for this message
opensas (opensas) wrote :

tried to execute:

apport-collect -p xserver-xorg-input-synaptics 1096046

but I get the following error:

You are not the reporter or subscriber of this problem report, or the report is a duplicate or already closed.

Please create a new report using "apport-bug"

Revision history for this message
opensas (opensas) wrote :

Just filed a new issue, with all the info attached, to https://bugs.launchpad.net/ubuntu/+source/xorg/+bug/1816947

Revision history for this message
opensas (opensas) wrote :

OTH, the workaround from http://askubuntu.com/a/262364/175109 seems to work, but I can't enable two-finger-scroll nor touch-to-click. in fact, after running

ubuntu@ubuntu:~$ sudo modprobe -r psmouse
ubuntu@ubuntu:~$ sudo modprobe psmouse proto=imps

The touchpad works but id doesn't even appear in settings -> devices -> Mouse & Touchpad, just like if there was no touchpad at all.

summary: - Touchpad not working after last apt-get upgrade
+ [HP Folio 13 Notebook PC] Touchpad not working after last apt-get
+ upgrade in Precise
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