Xsane crashed with HP Scanjet 3570c

[skouraoui]

Binary package hint: xsane

Is there any debug for the crash i have when i trie to scan with my old HP Scanjet 3570c (recognized as HP Scanjet 3500) ?

ProblemType: Bug
Architecture: i386
Date: Wed Nov 18 13:08:38 2009
DistroRelease: Ubuntu 9.10
ExecutablePath: /usr/bin/systemsettings
InstallationMedia: Kubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)
Package: systemsettings 4:4.3.2-0ubuntu7
ProcEnviron:
 LANG=nl_BE.UTF-8
 SHELL=/bin/bash
ProcVersionSignature: Ubuntu 2.6.31-14.48-generic
SourcePackage: kdebase-workspace
Uname: Linux 2.6.31-14-generic i686
XsessionErrors: (polkit-gnome-authentication-agent-1:1489): GLib-CRITICAL **: g_once_init_leave: assertion `initialization_value != 0' failed

[Fabián Rodríguez (magicfab)]

Setting to medium priority:
"A problem with a non-essential hardware component (network card, camera, webcam, music player, sound card, power management feature, printer, etc.)"
See https://wiki.ubuntu.com/Bugs/Importance

[Fabián Rodríguez (magicfab)]

I don't have access to this hardware, however I am told it was tested under every Ubuntu version since Hardy, using Live CDs, with a similar crash when using xsane. Can someone confirm this ?

Xsane compatibility list at http://www.sane-project.org lists your particular scanner as having "good" support:
http://www.sane-project.org/man/sane-hp3500.5.html

The hp3500 backend for this scanner is loaded, which seems OK:
ubuntu@desktop:~$ scanimage -L
WARNING: Unhandled message: interface=org.freedesktop.DBus.Introspectable, path=/, member=Introspect
device `hp3500:libusb:005:002' is a Hewlett-Packard ScanJet 3500 scanner

The hp3500 backend is included in Sane since version 1.0.18. Ubuntu 9.10 has version 1.0.20, this can be confirmed by running:
scanimage -V
scanimage (sane-backends) 1.0.20; backend version 1.0.20

[Jon Grossart (jon-grossart)]

I have the same scanner-HP3750C. Scanning worked correctly under Jaunty for me (and earlier), so I'm not sure about from the LiveCD specifically. However, under Karmic, the scanner doesn't work at all. When you go to scan, it will communicate with the scanner correctly and start the scan, but it will crash once it gets the image data. People have found that downgrading the libsane file to the jaunty version gets scanning working again (which it did for me, but it makes updating the system a pain because you have to always be aware of the clicking the library update off or redoing the downgrade) since it's on a system I admin for rather than directly control.

Here is the other related bug that has lots o information, but not developer love: https://bugs.launchpad.net/ubuntu/+source/xsane/+bug/428476

I had searched long ago and there some comment from a xsane that something had changed in the backend between 1.0.19 and 1.0.20 that changed one of the APIs and it the versions weren't sync'ed properly, certain of models would break.

http://www.xsane.org/ - 2009-2-16 news item.

Basically, xsane and sane aren't playing nice anymore past libsane 1.0.19.

[Holger Koch (atarax)]

I can confirm this bug, since I have the same scanner. One of the few things I still need Windows for because of this bug.

[Pierre LEJEUNE (pierre-lejeune)]

Same bug under Lucid Lynx: libsane 1.0.20 again

[Francesco Duraccio (odo.)]

Lucid Lynx, with HP Scanjet 3500 I can confirm xsane crash after the preview, if anyone need more info, feel free to ask about it.

[strange1712 (tonatiuhmiramontes)]

An other one confirmation of this bug.

[Michel Zink (mmzz)]

Lucid lynx Kubuntu 32bit, with HP scanjet 3570c: I confirm with libsane 1.0.20 that scan begins, but crash when sensor goes back in idle position.
Taking libsane 1.0.19 and libsane_extras 1.0.19 from old ubuntu repositories helps, but when exiting xsane, i have to kill it or wait the message (application non responding....).
BTW, simple-scan acts the same way than xsane, for me it is NOT an xsane problem...

[Karol (karol-bryksa)]

I had the same problem with scaner HP 3530c in Karmic Koala. I downgrade libsane version to 1.0.19-23 and now work.

[penalvch (penalvch)]

skouraoui, thank you for reporting this and helping make Ubuntu better.

As per https://wiki.ubuntu.com/Releases your release is EOL.

If you have an issue in a supported release (ex. 16.04) please file a new report, and feel free to subscribe me to it.